ITunes crashes when backing up iPhone 4 on Windows XP
Hopefully someone can help.. This is doing my head in....
I have the latest version of iTunes, v10.5, and the latest version of Quicktime installed on my desktop PC running Windows XP.
I am trying to update the software on our iPhone 4's, and it does the following with both phones:
Itunes has downloaded the software update, extracts the software, and gets to the stage where it is "Backing Up" the phone.
The iPhone screen says "Sync in Progress" and the bar at the top of the iTunes screen completes, indicating it has backed up, then... Up Pops the error message:
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience" "If you were in the middle of something, the information you were working on might be lost"...
The error report info says:
AppName: itunes.exe AppVer: 10.5.0.142 ModName: unknown
ModVer: 0.0.0.0 Offset: 00000000
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="iTunes.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="gnsdk_dsp.dll" SIZE="2152296" CHECKSUM="0x7DA4E1FA" BIN_FILE_VERSION="1.9.3.44" BIN_PRODUCT_VERSION="1.9.3.0" PRODUCT_VERSION="1.9.3" FILE_DESCRIPTION="Gracenote SDK component" COMPANY_NAME="Gracenote, Inc." PRODUCT_NAME="Gracenote SDK" FILE_VERSION="1.9.3.44" ORIGINAL_FILENAME="gnsdk_dsp.dll" INTERNAL_NAME="gnsdk_dsp" LEGAL_COPYRIGHT="Copyright (C) 2011" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2111C0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.9.3.44" UPTO_BIN_PRODUCT_VERSION="1.9.3.0" LINK_DATE="06/28/2011 23:28:13" UPTO_LINK_DATE="06/28/2011 23:28:13" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="gnsdk_musicid.dll" SIZE="198504" CHECKSUM="0xC6C0CCFD" BIN_FILE_VERSION="1.9.3.106" BIN_PRODUCT_VERSION="1.9.3.0" PRODUCT_VERSION="1.9.3" FILE_DESCRIPTION="Gracenote SDK component" COMPANY_NAME="Gracenote, Inc." PRODUCT_NAME="Gracenote SDK" FILE_VERSION="1.9.3.106" ORIGINAL_FILENAME="gnsdk_musicid.dll" INTERNAL_NAME="gnsdk_musicid" LEGAL_COPYRIGHT="Copyright (C) 2011" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x31FED" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.9.3.106" UPTO_BIN_PRODUCT_VERSION="1.9.3.0" LINK_DATE="06/28/2011 23:28:30" UPTO_LINK_DATE="06/28/2011 23:28:30" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="gnsdk_sdkmanager.dll" SIZE="796520" CHECKSUM="0x8C55FCB5" BIN_FILE_VERSION="1.9.3.494" BIN_PRODUCT_VERSION="1.9.3.0" PRODUCT_VERSION="1.9.3" FILE_DESCRIPTION="Gracenote SDK component" COMPANY_NAME="Gracenote, Inc." PRODUCT_NAME="Gracenote SDK" FILE_VERSION="1.9.3.494" ORIGINAL_FILENAME="gnsdk_sdkmanager.dll" INTERNAL_NAME="gnsdk_sdkmanager" LEGAL_COPYRIGHT="Copyright (C) 2011" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xC5999" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.9.3.494" UPTO_BIN_PRODUCT_VERSION="1.9.3.0" LINK_DATE="06/28/2011 22:29:11" UPTO_LINK_DATE="06/28/2011 22:29:11" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="gnsdk_submit.dll" SIZE="276328" CHECKSUM="0xBAE20589" BIN_FILE_VERSION="1.9.3.136" BIN_PRODUCT_VERSION="1.9.3.0" PRODUCT_VERSION="1.9.3" FILE_DESCRIPTION="Gracenote SDK component" COMPANY_NAME="Gracenote, Inc." PRODUCT_NAME="Gracenote SDK" FILE_VERSION="1.9.3.136" ORIGINAL_FILENAME="gnsdk_submit.dll" INTERNAL_NAME="gnsdk_submit" LEGAL_COPYRIGHT="Copyright (C) 2011" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x47179" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.9.3.136" UPTO_BIN_PRODUCT_VERSION="1.9.3.0" LINK_DATE="06/28/2011 23:29:38" UPTO_LINK_DATE="06/28/2011 23:29:38" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iPodUpdaterExt.dll" SIZE="654984" CHECKSUM="0xB9B40084" BIN_FILE_VERSION="10.0.32.2" BIN_PRODUCT_VERSION="10.0.32.2" PRODUCT_VERSION="10.0d2" FILE_DESCRIPTION="iPod Universal Updater Module" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iPod Universal Updater" FILE_VERSION="10.0d2" ORIGINAL_FILENAME="iPodUpdaterExt.dll" INTERNAL_NAME="iPod Universal Updater Module" LEGAL_COPYRIGHT="Apple Inc. (C) 2002-10" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAFDB0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.0.32.2" UPTO_BIN_PRODUCT_VERSION="10.0.32.2" LINK_DATE="05/10/2011 23:36:02" UPTO_LINK_DATE="05/10/2011 23:36:02" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.dll" SIZE="20708712" CHECKSUM="0x5C4DD6A6" BIN_FILE_VERSION="10.5.0.142" BIN_PRODUCT_VERSION="10.5.0.142" PRODUCT_VERSION="10.5.0.142" FILE_DESCRIPTION="iTunes" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.142" ORIGINAL_FILENAME="iTunes.dll" INTERNAL_NAME="iTunes" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x13C12D5" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.142" UPTO_BIN_PRODUCT_VERSION="10.5.0.142" LINK_DATE="10/10/2011 01:01:08" UPTO_LINK_DATE="10/10/2011 01:01:08" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.exe" SIZE="9777000" CHECKSUM="0x43E2C26D" BIN_FILE_VERSION="10.5.0.142" BIN_PRODUCT_VERSION="10.5.0.142" PRODUCT_VERSION="10.5.0.142" FILE_DESCRIPTION="iTunes" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.142" ORIGINAL_FILENAME="iTunes.exe" INTERNAL_NAME="iTunes" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x96076B" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.142" UPTO_BIN_PRODUCT_VERSION="10.5.0.142" LINK_DATE="10/10/2011 01:01:38" UPTO_LINK_DATE="10/10/2011 01:01:38" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesAdmin.dll" SIZE="403304" CHECKSUM="0x857D624A" BIN_FILE_VERSION="10.5.0.142" BIN_PRODUCT_VERSION="10.5.0.142" PRODUCT_VERSION="10.5.0.142" FILE_DESCRIPTION="iTunes Administrative DLL" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.142" ORIGINAL_FILENAME="iTunesAdmin.dll" INTERNAL_NAME="iTunesAdmin" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x694FF" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.142" UPTO_BIN_PRODUCT_VERSION="10.5.0.142" LINK_DATE="10/10/2011 00:16:12" UPTO_LINK_DATE="10/10/2011 00:16:12" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesHelper.dll" SIZE="156520" CHECKSUM="0x6F843FB4" BIN_FILE_VERSION="10.5.0.142" BIN_PRODUCT_VERSION="10.5.0.142" PRODUCT_VERSION="10.5.0.142" FILE_DESCRIPTION="iTunesHelper DLL" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.142" ORIGINAL_FILENAME="iTunesHelper.dll" INTERNAL_NAME="iTunesHelper" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x35D99" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.142" UPTO_BIN_PRODUCT_VERSION="10.5.0.142" LINK_DATE="10/10/2011 00:13:29" UPTO_LINK_DATE="10/10/2011 00:13:29" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesHelper.exe" SIZE="421736" CHECKSUM="0xC340FBC8" BIN_FILE_VERSION="10.5.0.142" BIN_PRODUCT_VERSION="10.5.0.142" PRODUCT_VERSION="10.5.0.142" FILE_DESCRIPTION="iTunesHelper" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.142" ORIGINAL_FILENAME="iTunesHelper.exe" INTERNAL_NAME="iTunesHelper" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x673B4" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.142" UPTO_BIN_PRODUCT_VERSION="10.5.0.142" LINK_DATE="10/10/2011 00:13:30" UPTO_LINK_DATE="10/10/2011 00:13:30" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesMiniPlayer.dll" SIZE="124776" CHECKSUM="0x29405A21" BIN_FILE_VERSION="10.5.0.142" BIN_PRODUCT_VERSION="10.5.0.142" PRODUCT_VERSION="10.5.0.142" FILE_DESCRIPTION="iTunes Mini Player DLL" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.142" ORIGINAL_FILENAME="iTunesMiniPlayer.dll" INTERNAL_NAME="iTunesMiniPlayer" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2BD2A" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.142" UPTO_BIN_PRODUCT_VERSION="10.5.0.142" LINK_DATE="10/10/2011 01:01:53" UPTO_LINK_DATE="10/10/2011 01:01:53" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesOutlookAddIn.dll" SIZE="293736" CHECKSUM="0xE211B606" BIN_FILE_VERSION="10.5.0.142" BIN_PRODUCT_VERSION="10.5.0.142" PRODUCT_VERSION="10.5.0.142" FILE_DESCRIPTION="iTunes Outlook Add-in" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.142" ORIGINAL_FILENAME="iTunesOutlookAddIn.dll" INTERNAL_NAME="iTunesOutlookAddIn.dll" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4B223" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.142" UPTO_BIN_PRODUCT_VERSION="10.5.0.142" LINK_DATE="10/10/2011 00:16:21" UPTO_LINK_DATE="10/10/2011 00:16:21" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.Resources\iTunes.dll" SIZE="9220968" CHECKSUM="0x94DE4011" BIN_FILE_VERSION="10.5.0.142" BIN_PRODUCT_VERSION="10.5.0.142" PRODUCT_VERSION="10.5.0.142" FILE_DESCRIPTION="iTunes Resource Library" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.142" ORIGINAL_FILENAME="iTunes.dll" INTERNAL_NAME="iTunes.dll" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8D6766" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.142" UPTO_BIN_PRODUCT_VERSION="10.5.0.142" LINK_DATE="10/10/2011 00:15:57" UPTO_LINK_DATE="10/10/2011 00:15:57" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.Resources\iTunesRegistry.dll" SIZE="124776" CHECKSUM="0xE25DA5FA" BIN_FILE_VERSION="10.5.0.142" BIN_PRODUCT_VERSION="10.5.0.142" PRODUCT_VERSION="10.5.0.142" FILE_DESCRIPTION="iTunes Resource Module" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.142" ORIGINAL_FILENAME="iTunesRegistry.dll" INTERNAL_NAME="iTunesRegistry.dll" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x21EB4" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.142" UPTO_BIN_PRODUCT_VERSION="10.5.0.142" LINK_DATE="10/10/2011 00:15:29" UPTO_LINK_DATE="10/10/2011 00:15:29" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.Resources\cs.lproj\iTunesLocalized.dll" SIZE="106856" CHECKSUM="0x1E29E5DD" BIN_FILE_VERSION="10.5.0.133" BIN_PRODUCT_VERSION="10.5.0.133" PRODUCT_VERSION="10.5.0.133" FILE_DESCRIPTION="iTunes Resource Module" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.133" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. Všechna práva vyhrazena." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x29119" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.133" UPTO_BIN_PRODUCT_VERSION="10.5.0.133" LINK_DATE="09/30/2011 04:08:31" UPTO_LINK_DATE="09/30/2011 04:08:31" VER_LANGUAGE="Czech [0x405]" />
<MATCHING_FILE NAME="iTunes.Resources\da.lproj\iTunesLocalized.dll" SIZE="107368" CHECKSUM="0xE2D7D0F2" BIN_FILE_VERSION="10.5.0.133" BIN_PRODUCT_VERSION="10.5.0.133" PRODUCT_VERSION="10.5.0.133" FILE_DESCRIPTION="iTunes-ressourcemodul" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.133" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. Alle rettigheder forbeholdes." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1B534" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.133" UPTO_BIN_PRODUCT_VERSION="10.5.0.133" LINK_DATE="09/30/2011 04:08:31" UPTO_LINK_DATE="09/30/2011 04:08:31" VER_LANGUAGE="Danish [0x406]" />
<MATCHING_FILE NAME="iTunes.Resources\de.lproj\iTunesLocalized.dll" SIZE="110952" CHECKSUM="0x3042D40C" BIN_FILE_VERSION="10.5.0.133" BIN_PRODUCT_VERSION="10.5.0.133" PRODUCT_VERSION="10.5.0.133" FILE_DESCRIPTION="iTunes Resource Module" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.133" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. Alle Rechte vorbehalten." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1C257" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.133" UPTO_BIN_PRODUCT_VERSION="10.5.0.133" LINK_DATE="09/30/2011 04:08:31" UPTO_LINK_DATE="09/30/2011 04:08:31" VER_LANGUAGE="German (Germany) [0x407]" />
<MATCHING_FILE NAME="iTunes.Resources\en.lproj\iTunesLocalized.dll" SIZE="105832" CHECKSUM="0xF1489E24" BIN_FILE_VERSION="10.5.0.142" BIN_PRODUCT_VERSION="10.5.0.142" PRODUCT_VERSION="10.5.0.142" FILE_DESCRIPTION="iTunes Resource Module" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.142" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x27E4F" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.142" UPTO_BIN_PRODUCT_VERSION="10.5.0.142" LINK_DATE="10/10/2011 00:14:10" UPTO_LINK_DATE="10/10/2011 00:14:10" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.Resources\en_GB.lproj\iTunesLocalized.dll" SIZE="105832" CHECKSUM="0x7BADF20E" BIN_FILE_VERSION="10.5.0.133" BIN_PRODUCT_VERSION="10.5.0.133" PRODUCT_VERSION="10.5.0.133" FILE_DESCRIPTION="iTunes Resource Module" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.133" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x22ADE" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.133" UPTO_BIN_PRODUCT_VERSION="10.5.0.133" LINK_DATE="09/30/2011 04:08:31" UPTO_LINK_DATE="09/30/2011 04:08:31" VER_LANGUAGE="English (United Kingdom) [0x809]" />
<MATCHING_FILE NAME="iTunes.Resources\es.lproj\iTunesLocalized.dll" SIZE="110952" CHECKSUM="0xE4B6CD88" BIN_FILE_VERSION="10.5.0.133" BIN_PRODUCT_VERSION="10.5.0.133" PRODUCT_VERSION="10.5.0.133" FILE_DESCRIPTION="Módulo de recursos iTunes" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.133" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. Todos los derechos reservados." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1D5F3" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.133" UPTO_BIN_PRODUCT_VERSION="10.5.0.133" LINK_DATE="09/30/2011 04:08:31" UPTO_LINK_DATE="09/30/2011 04:08:31" VER_LANGUAGE="Spanish (International Sort) [0xc0a]" />
<MATCHING_FILE NAME="iTunes.Resources\fi.lproj\iTunesLocalized.dll" SIZE="108392" CHECKSUM="0xFAFA03F5" BIN_FILE_VERSION="10.5.0.133" BIN_PRODUCT_VERSION="10.5.0.133" PRODUCT_VERSION="10.5.0.133" FILE_DESCRIPTION="iTunes-resurssimoduuli" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.133" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. Kaikki oikeudet pidätetään." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2534C" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.133" UPTO_BIN_PRODUCT_VERSION="10.5.0.133" LINK_DATE="09/30/2011 04:08:31" UPTO_LINK_DATE="09/30/2011 04:08:31" VER_LANGUAGE="Finnish [0x40b]" />
<MATCHING_FILE NAME="iTunes.Resources\fr.lproj\iTunesLocalized.dll" SIZE="110952" CHECKSUM="0x6D7052BB" BIN_FILE_VERSION="10.5.0.133" BIN_PRODUCT_VERSION="10.5.0.133" PRODUCT_VERSION="10.5.0.133" FILE_DESCRIPTION="Module de ressources iTunes" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.133" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2010 Apple Inc. Tous droits réservés." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x217EF" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.133" UPTO_BIN_PRODUCT_VERSION="10.5.0.133" LINK_DATE="09/30/2011 04:08:31" UPTO_LINK_DATE="09/30/2011 04:08:31" VER_LANGUAGE="French (France) [0x40c]" />
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https://discussions.apple.com/thread/3429681
Similar Messages
-
ITunes crashes when backing up iPad 2
I have a fresh install of iTunes but it crashes always at the same point when I backup my ipad 2.
ITunes backs it up okay on another computer.
I have latest IOS 8.1.3 and iTunes on my main computer was removed as per Apples support instructions before reinstallation.
The crash seems odd as it always shows that it is trying to backup some rogue pdf file (always the same one).
If I knew how to search my ipad to see if I can find the file I would delete it but this sort of stuff seems very hard.
I have 2 options -
1. Make a more complete removal of iTunes, reinstall and try again or
2. Do a fresh reload and restore from the other computer that appears to have a working copy of iTunes.
What would be best ?Sorry, problem is that sometimes it can take a long time to type what is running through your head. I think the problem is with iTunes also. And I guess if you don't have a Windows PC you might not be aware how they slow down with time as the registry clogs up and loads of old programs etc clutter the disk etc. Hence why I am wondering if ipads suffers from a similar problem. My ipad runs slower every time a new IOS comes out so maybe I might benefit in other ways from a reload of the IOS. Reloads also defrag the disk contents as a by-product. This would ("might") also remove the offending (?) pdf and therefore allow iTunes to work again.I have several thousand ebooks on my ipad and I delete each one as I read them as a way of telling me it has been read. Surely this must leave gaps ?
It is debatable which path will take the shortest time. The last time I removed iTunes completely it took hours. A reload may be shorter. There would be a risk of ending up with the same problem if I don't also fix iTunes of course. So I was really wondering if there might be a gain by doing the reload rather than concentrating on making iTunes work ?
With PCs it is easy looking for information about OS clog and PCs slowing down with age but much harder for me trying to find information about similar subjects with Macs and ipads. I am an Apple novice.
I probably shouldn't be working on trying to solve two problems at once and just stick with the immediate one of iTunes not working correctly.
There is another issue (maybe) when backing up to the good and bad PCs. The good PC says the backup moves through 4 stages but the bad PC seems to want to move through 6 stages. It is the sixth stage where it always pauses indicating the pdf and then stops working. This MUST be an iTunes issue also. -
ITunes crashes when syncing with iPad on Windows 7
Hi there,
I have an iPad 64GB 3G that I sync with iTunes 10.0.1.22 on my Windows 7 machine. Typically no problems but I recently got a download error of a TV show I regularly download directly to my iPad.
For whatever reason the iPad can't download it - it tells me "Download error. Tap to retry." I've had this happen before and solved it by syncing with iTunes and removing the problematic episode via iTunes.
This time, however, when attempting to sync between the iPad and iTunes on connect, iTunes crashes, apparently (and probably not coincidentally) when attempting to sync my latest downloaded TV shows to iTunes.
The exact message in iTunes when this occurs is "Transferring purchases from 'ScottPad' (Step 3 of 6) Copying 1 of 12: The Daily Show 10/13/2010".
Windows then says that iTunes has stopped working, and provides the following problem details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.0.1.22
Application Timestamp: 4c9c64ce
Fault Module Name: QuickTime.qts
Fault Module Version: 7.68.75.0
Fault Module Timestamp: 4c87d299
Exception Code: c0000005
Exception Offset: 002ab53e
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 9e27
Additional Information 2: 9e2778096e7e1e2a2e0302fe58f3eea8
Additional Information 3: 9e27
Additional Information 4: 9e2778096e7e1e2a2e0302fe58f3eea8
I have plenty of space on the iPad (another issue I've run into before where syncing obviously didn't work) and the Windows 7 machine, and now I'm not sure what to do to sort this out because I can't remove the problem episode directly from the iPad (can I?) and iTunes crashes upon initial sync.
Any ideas?
Thanks,
Scott.No, those are not at all the symptoms I was describing and would not have helped solve the problem.
Turned out the latest upgrade of iTunes fixed what must have been a bug. Thanks for offering to help anyways!
Case closed. -
ITunes crashing when manually updating iPhone - Frustrated, help!
Hi,
Purchased a brand new 16gb iPhone lastweek. Everything seems to be working fine apart from when I try to upload songs to the iPhone via iTunes. I manually drop and drag (like I do for my nano) and the songs will update on the phone, but whenthe songs are on and the bar at the top of iTunes says "Syncing songs to iPhone" it just freezes and crashes. So I have to unplug the iPhone and restart iTunes if I want to add more music, now I am not doing that, I'll be there forever.
I have re-installed iTunes, defragmented my PC (XP), restarted PC numerous times and nothing seems to be working. I'm also closing all other programs while attempting to transfer music aswell, and making sure all USB ports are empty incase of comflict on the PC. But this is becoming very annoying for me, I got a iPhone because of the iTouch inside it.
Please help if you have any idea.
Cheers.Try resetting your iPhone by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.
If this doesn't work, you may need to restore. See the manual for more detail... http://manuals.info.apple.com/enUS/iPhone_UserGuide.pdf -
ITunes crashes when syncing with iPhone
I have had my 3GS for almost 4 months and love it (bar the poor battery life) but I have recently downloaded apps via the phone and now when I sync to iTunes, iTunes freezes on the same screen each time while backing up the iPhone.
The following message is displayed in a dialogue box entitled 'Adding Files':
Processing: 20100710 181055.m4a
Once this dialogue box pops up, iTunes freezes. This seems to occur just after the voice memos have been backed up. I do not have any music on my iPhone but I have almost 60 voice memos. In the My Documents folder in windows, each of the voice memos have been copied 7 times (corresponding to the number of times my computer has crashed after copying them).
I thought maybe it just needed more time to sync so I left it a bit longer (as recommended in some posts) but the sync fails (and crashes iTunes) and the iPhone returns to the home screen and 'sync in progress' is no longer displayed on the iPhone.
I also tried the following as recommended in various threads:
- removed photos from the camera roll
- unticked all 'sync' buttons except the 'apps' sync
I have run the diagnostics help tool in iTunes and all tests have passed. I have looked at the Problem Reports and the following is copied from the latest report:
Problem signature
Problem Event Name: AppHangB1
Application Name: iTunes.exe
Application Version: 9.2.1.5
Application Timestamp: 4c47745b
Hang Signature: bc3c
Hang Type: 2048
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 6153
Additional Hang Signature 1: b59f15572ea967d42d54fe575f27d9ad
Additional Hang Signature 2: ea36
Additional Hang Signature 3: 7084c7ba6c45f754af756c5b300d353a
Additional Hang Signature 4: bc3c
Additional Hang Signature 5: b59f15572ea967d42d54fe575f27d9ad
Additional Hang Signature 6: ea36
Additional Hang Signature 7: 7084c7ba6c45f754af756c5b300d353a
Any other ideas? All help / suggestions will be gratefully received.It happened to me with my iPod touch and what I finally found was that some of the voice memos were corrupted.
What you may do is go over them, one by one, on you iPhone/iPod touch and try to play them. The corrupted ones will not play.
Delete all the corrupted recordings from your device and then sync again with your iTunes.
It worked for me, most chances that it will solve the problem for you too.
Good luck. -
Itunes crashes when syncing to iphone 4
when my iphone 4 goes to backup, the itunes program freezes, and then crashes. I do not have a wireless internet connection, nor do i have the oppertunity to have my laptop plugged into the internet. I have to do everything by downloading on a flash drive, and then upload on my computer. I have tried to restore my iphone 4 from a previous backup file, and that did not solve the problem.
when my iphone 4 goes to backup, the itunes program freezes, and then crashes. I do not have a wireless internet connection, nor do i have the oppertunity to have my laptop plugged into the internet. I have to do everything by downloading on a flash drive, and then upload on my computer. I have tried to restore my iphone 4 from a previous backup file, and that did not solve the problem.
-
Itunes crashes when backing up
I have two ipod touches, and two iphones. All of them will crash before completing back up.
https://discussions.apple.com/thread/3429681
-
Itunes crashes when adding files. Running windows 7
I am trying to add PDF files to my ipad, and every time I try to drag and drop or even add to the library from file, it crashes itunes. I tried different files, that have been on my ipad previosuly and I also logged under my husbands name to see if his itunes worked, and the same thing happens. Any advice?
Hello,
I had the same problem.
Tried to do many things but the result was the same.
However apple came up with the solutions and it worked.
Basically it is some other pgms that is causing this crash so follow the apple’s suggestions and it is going to work for sure.
Here is the link:
http://support.apple.com/kb/HT2292 -
ITunes Crashes When I plug iPhone 3G into computer
Hello,
This problem just started occurring. Whenever I plug my iPhone 3G into my laptop, iTunes will automatically freeze up. However, as soon as I unplug the iPhone, iTunes becomes active again.
Any suggestions?
THANKS!You are not alone. I spent much of my weekend trying to problem solve this one. Unsuccessful steps include reseting the iPhone, restoring the iPhone, completely wiping and reinstalling iTunes (including the prefs), and an archive and restore of 10.5.4. Oddly the only thing that helps is to delete my song files from the iPhone. Or to just install a small number of song files. Not much of an iPod on my iPhone... My songs are just routine MP3s and AACs from my own iTunes rips, from Apple, and from Amazon. They (and more) all play find on my 80 GB fifth generation iPod. I assume that this is the same problem iPod touch owners are reporting with iTunes 7.7. I'm hoping Apple has a fix for this soon.
There is one "solution" that I know of. Just let the beach ball spin in iTunes for about 3-4 minutes. Eventually, the iPhone will show up in the device menu and you can sync it or do whatever. The problem will recur every time you plug it in. Not fun... -
iTunes told me to delete my backup folder when I was having problems syncing my phone to my computer. After that it wouldn't work at all. After trying and trying I deleted iTunes when it said "iTunes could not back up iPhone because the backup could not be saved on the computer"and now it wont let me install it again and keeps saying "itunes cannot be installed because the file cannot be found in the cabinet ". What the **** itunes? Nothing is working!!
I wanted to update my iTunes so I could sync my phone to my computer and update my phones software so I can use the latest apps that need a 4.2 or higher.
This is not fun for me so if anyone knows what I can do to fix this please help. Is it possible to download the "cabinent file" with the lastest iTunes?
Thank you.
-Kait
My phone is the iPhone4 and my computer is a Windows VistaI doubt that corrupt files are the problem. It is more likely a space or permissions issue. Is the hard-drive on which iTunes is stored close to capacity? Do you (or the particular user profile you have logged on with) have the requisite permissions to save to that drive?
Otherwise, do you get an error code? This might point us in the right direction. -
ITunes crashes when connecting iPad or iPhone
iTunes crashes when i connect iPad or iPhone. Running OSX 10.9.3 and the most up to date iTunes version?
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
☞ If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
☞ Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
ITunes crashes when i try to restore my iphone.
my iphone 4 has a version 5.1.1(9B206), Carrier AT&T12.0, Baseband 04.12.01, When i try to restore the phone halfway iTunes gets crashed. I have the latest iTunes 10.6.3 and also ipsw of 5.1.1. What can i do now?
When i turn on the phone it shows to connect with itunes, and when i connect with itunes it shows to restore the phone.Hi Tuttles1369,
If you are having issues with iTunes crashing or quitting unexpectedly on your Windows machine when you try to restore your iPhone, you may find the following article helpful:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
If you are planning on selling or giving away your iPhone, you may also find this article useful:
What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht5661
Regards,
- Brenden -
iTunes crashes when doing a power search. I get a Microsoft Visual C Runtime Library Error message: Program C:\Program Files (x86)\iTunes\iTunes.exe R6025. Pure virtual functional call. If I select ok, Windows 7 pops up with iTunes has stopped working and then it shuts iTunes down. Anyone else every have this issue. Any ideas on a fix?
Thanks,For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
ITunes crashing when connecting to the store on Windows 8.1
Hello,
I had iTunes crashing when connecting to the iTunes Store with an Apple ID. I tried unsucessfully all the solutions posted on the many threads of people having the same issue. So I decided to reinstall Windows. A clean Windows 8.1 install from the Microsoft DVD. And guess what, it is still crashing! How can this even be possible?
The problem:
- iTunes crashes when connecting to the store with an Apple ID. It connects, briefly freezes, then crashes.
- I can access the store without an Apple ID without crashes. But it crashes as soon as I connect with an Apple ID.
The system:
- A clean, fully updated, Windows 8.1 Pro w/ WMC install from the Microsoft DVD.
- Applications I installed, along with iTunes: Adobe Reader, Google Chrome, Skype, Office 2013. Nothing else. No crapware. No nothing. These are fairly common applications that shouldn't conflict with iTunes.
- Antivirus is the built-in Windows Defender.
- Firewall is the built-in Windows Firewall.
- Intel HD Graphics 3000 on an Acer V3-571-6486
- I have not moved Apple's folder from Romaing and Local AppData of the old systems... So it's a clean iTunes profile.
- I can sucessfully sign-in to the iTunes Store with this account on another computer
- I have tried with multiple accounts on this computer, all crashing
There are tons of threads about this. I tried all the solutions posted, including:
- Adding "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to the PATH environment variable
- Copying QTMovieWin.dll from "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to "C:\Program Files (x86)\iTunes"
- Moving QTMovieWin.dll from "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to "C:\Program Files (x86)\iTunes"
- Updating the graphics card to the latest available driver from Intel's website (9.17.10.3517, 2014-10-04)
- Downgrade the graphics driver (9.17.10.3347, 2014-01-29)
- Use the graphic's driver from Acer's website.
- Use Microsoft's Basic VGA Driver
- Disable the Graphic's Adapter entirely
- Have tried to monitor the process with ProcMon, looking for a hint like a missing file or registry entry, but have not found anything helpful.
These solutions seem to have worked for almost everyone, but not me. The crash details in the Windows Application log are useless. Faulty module name is 'unknown'.
I am out of solutions. Is there anything left to do? Can anyone out Apple debug the dump file or something? Is there any way to contact Apple about this issue?
Many thanks.Hey zoyashahab,
Ok, so it sounds like there are two issues here we want to address, the first being the iTunes Store connection issue and the second being iTunes not recognizing your iOS devices.
First, I'd start with troubleshooting the recognition by following the steps in here:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If after getting that running again, you still can't connect to the iTunes Store, then I'd go through the troubleshooting steps in here:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Welcome to Apple Support Communities!
Best,
Delgadoh -
Hi all, I'm trying this morning to make the backup of my iPhone from 32 gigabytes. When I start the synchronization and backup I get written'' iTunes could not back up iPhone because an error occurred. I tried it on another iphone (4) and everything works fine. I can not reset the device because I have too much important data on it. Please help me.
Salve a tutti, sto cercando da stamattina di effettuare il Backup del mio IPhone da 32 gigabyte. Quando avvio la sincronizzazione e il Backup mi esce scritto '' iTunes non ha potuto eseguire il backup di Iphone perche si è verificato un errore. Ho provato su un altro iphone (4) e tutto funziona correttamente. Non posso ripristinare il dispositivo perchè ho troppi dati importanti sopra. Vi prego aiutatemi.Ok I tried to delete the backup by using your location via preferences, but I did not find any file, maybe because I've already deleted following the path to the disk. I repeat that I have 2 devices and the problem only occurs on one
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