Itunes crashes when backing up
I have two ipod touches, and two iphones. All of them will crash before completing back up.
https://discussions.apple.com/thread/3429681
Similar Messages
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ITunes crashes when backing up iPad 2
I have a fresh install of iTunes but it crashes always at the same point when I backup my ipad 2.
ITunes backs it up okay on another computer.
I have latest IOS 8.1.3 and iTunes on my main computer was removed as per Apples support instructions before reinstallation.
The crash seems odd as it always shows that it is trying to backup some rogue pdf file (always the same one).
If I knew how to search my ipad to see if I can find the file I would delete it but this sort of stuff seems very hard.
I have 2 options -
1. Make a more complete removal of iTunes, reinstall and try again or
2. Do a fresh reload and restore from the other computer that appears to have a working copy of iTunes.
What would be best ?Sorry, problem is that sometimes it can take a long time to type what is running through your head. I think the problem is with iTunes also. And I guess if you don't have a Windows PC you might not be aware how they slow down with time as the registry clogs up and loads of old programs etc clutter the disk etc. Hence why I am wondering if ipads suffers from a similar problem. My ipad runs slower every time a new IOS comes out so maybe I might benefit in other ways from a reload of the IOS. Reloads also defrag the disk contents as a by-product. This would ("might") also remove the offending (?) pdf and therefore allow iTunes to work again.I have several thousand ebooks on my ipad and I delete each one as I read them as a way of telling me it has been read. Surely this must leave gaps ?
It is debatable which path will take the shortest time. The last time I removed iTunes completely it took hours. A reload may be shorter. There would be a risk of ending up with the same problem if I don't also fix iTunes of course. So I was really wondering if there might be a gain by doing the reload rather than concentrating on making iTunes work ?
With PCs it is easy looking for information about OS clog and PCs slowing down with age but much harder for me trying to find information about similar subjects with Macs and ipads. I am an Apple novice.
I probably shouldn't be working on trying to solve two problems at once and just stick with the immediate one of iTunes not working correctly.
There is another issue (maybe) when backing up to the good and bad PCs. The good PC says the backup moves through 4 stages but the bad PC seems to want to move through 6 stages. It is the sixth stage where it always pauses indicating the pdf and then stops working. This MUST be an iTunes issue also. -
ITunes crashes when backing up iPhone 4 on Windows XP
Hopefully someone can help.. This is doing my head in....
I have the latest version of iTunes, v10.5, and the latest version of Quicktime installed on my desktop PC running Windows XP.
I am trying to update the software on our iPhone 4's, and it does the following with both phones:
Itunes has downloaded the software update, extracts the software, and gets to the stage where it is "Backing Up" the phone.
The iPhone screen says "Sync in Progress" and the bar at the top of the iTunes screen completes, indicating it has backed up, then... Up Pops the error message:
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience" "If you were in the middle of something, the information you were working on might be lost"...
The error report info says:
AppName: itunes.exe AppVer: 10.5.0.142 ModName: unknown
ModVer: 0.0.0.0 Offset: 00000000
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="iTunes.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="gnsdk_dsp.dll" SIZE="2152296" CHECKSUM="0x7DA4E1FA" BIN_FILE_VERSION="1.9.3.44" BIN_PRODUCT_VERSION="1.9.3.0" PRODUCT_VERSION="1.9.3" FILE_DESCRIPTION="Gracenote SDK component" COMPANY_NAME="Gracenote, Inc." PRODUCT_NAME="Gracenote SDK" FILE_VERSION="1.9.3.44" ORIGINAL_FILENAME="gnsdk_dsp.dll" INTERNAL_NAME="gnsdk_dsp" LEGAL_COPYRIGHT="Copyright (C) 2011" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2111C0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.9.3.44" UPTO_BIN_PRODUCT_VERSION="1.9.3.0" LINK_DATE="06/28/2011 23:28:13" UPTO_LINK_DATE="06/28/2011 23:28:13" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="gnsdk_musicid.dll" SIZE="198504" CHECKSUM="0xC6C0CCFD" BIN_FILE_VERSION="1.9.3.106" BIN_PRODUCT_VERSION="1.9.3.0" PRODUCT_VERSION="1.9.3" FILE_DESCRIPTION="Gracenote SDK component" COMPANY_NAME="Gracenote, Inc." PRODUCT_NAME="Gracenote SDK" FILE_VERSION="1.9.3.106" ORIGINAL_FILENAME="gnsdk_musicid.dll" INTERNAL_NAME="gnsdk_musicid" LEGAL_COPYRIGHT="Copyright (C) 2011" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x31FED" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.9.3.106" UPTO_BIN_PRODUCT_VERSION="1.9.3.0" LINK_DATE="06/28/2011 23:28:30" UPTO_LINK_DATE="06/28/2011 23:28:30" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="gnsdk_sdkmanager.dll" SIZE="796520" CHECKSUM="0x8C55FCB5" BIN_FILE_VERSION="1.9.3.494" BIN_PRODUCT_VERSION="1.9.3.0" PRODUCT_VERSION="1.9.3" FILE_DESCRIPTION="Gracenote SDK component" COMPANY_NAME="Gracenote, Inc." PRODUCT_NAME="Gracenote SDK" FILE_VERSION="1.9.3.494" ORIGINAL_FILENAME="gnsdk_sdkmanager.dll" INTERNAL_NAME="gnsdk_sdkmanager" LEGAL_COPYRIGHT="Copyright (C) 2011" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xC5999" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.9.3.494" UPTO_BIN_PRODUCT_VERSION="1.9.3.0" LINK_DATE="06/28/2011 22:29:11" UPTO_LINK_DATE="06/28/2011 22:29:11" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="gnsdk_submit.dll" SIZE="276328" CHECKSUM="0xBAE20589" BIN_FILE_VERSION="1.9.3.136" BIN_PRODUCT_VERSION="1.9.3.0" PRODUCT_VERSION="1.9.3" FILE_DESCRIPTION="Gracenote SDK component" COMPANY_NAME="Gracenote, Inc." PRODUCT_NAME="Gracenote SDK" FILE_VERSION="1.9.3.136" ORIGINAL_FILENAME="gnsdk_submit.dll" INTERNAL_NAME="gnsdk_submit" LEGAL_COPYRIGHT="Copyright (C) 2011" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x47179" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.9.3.136" UPTO_BIN_PRODUCT_VERSION="1.9.3.0" LINK_DATE="06/28/2011 23:29:38" UPTO_LINK_DATE="06/28/2011 23:29:38" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iPodUpdaterExt.dll" SIZE="654984" CHECKSUM="0xB9B40084" BIN_FILE_VERSION="10.0.32.2" BIN_PRODUCT_VERSION="10.0.32.2" PRODUCT_VERSION="10.0d2" FILE_DESCRIPTION="iPod Universal Updater Module" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iPod Universal Updater" FILE_VERSION="10.0d2" ORIGINAL_FILENAME="iPodUpdaterExt.dll" INTERNAL_NAME="iPod Universal Updater Module" LEGAL_COPYRIGHT="Apple Inc. (C) 2002-10" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAFDB0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.0.32.2" UPTO_BIN_PRODUCT_VERSION="10.0.32.2" LINK_DATE="05/10/2011 23:36:02" UPTO_LINK_DATE="05/10/2011 23:36:02" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.dll" SIZE="20708712" CHECKSUM="0x5C4DD6A6" BIN_FILE_VERSION="10.5.0.142" BIN_PRODUCT_VERSION="10.5.0.142" PRODUCT_VERSION="10.5.0.142" FILE_DESCRIPTION="iTunes" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.142" ORIGINAL_FILENAME="iTunes.dll" INTERNAL_NAME="iTunes" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x13C12D5" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.142" UPTO_BIN_PRODUCT_VERSION="10.5.0.142" LINK_DATE="10/10/2011 01:01:08" UPTO_LINK_DATE="10/10/2011 01:01:08" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.exe" SIZE="9777000" CHECKSUM="0x43E2C26D" BIN_FILE_VERSION="10.5.0.142" BIN_PRODUCT_VERSION="10.5.0.142" PRODUCT_VERSION="10.5.0.142" FILE_DESCRIPTION="iTunes" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.142" ORIGINAL_FILENAME="iTunes.exe" INTERNAL_NAME="iTunes" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x96076B" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.142" UPTO_BIN_PRODUCT_VERSION="10.5.0.142" LINK_DATE="10/10/2011 01:01:38" UPTO_LINK_DATE="10/10/2011 01:01:38" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesAdmin.dll" SIZE="403304" CHECKSUM="0x857D624A" BIN_FILE_VERSION="10.5.0.142" BIN_PRODUCT_VERSION="10.5.0.142" PRODUCT_VERSION="10.5.0.142" FILE_DESCRIPTION="iTunes Administrative DLL" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.142" ORIGINAL_FILENAME="iTunesAdmin.dll" INTERNAL_NAME="iTunesAdmin" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x694FF" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.142" UPTO_BIN_PRODUCT_VERSION="10.5.0.142" LINK_DATE="10/10/2011 00:16:12" UPTO_LINK_DATE="10/10/2011 00:16:12" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesHelper.dll" SIZE="156520" CHECKSUM="0x6F843FB4" BIN_FILE_VERSION="10.5.0.142" BIN_PRODUCT_VERSION="10.5.0.142" PRODUCT_VERSION="10.5.0.142" FILE_DESCRIPTION="iTunesHelper DLL" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.142" ORIGINAL_FILENAME="iTunesHelper.dll" INTERNAL_NAME="iTunesHelper" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x35D99" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.142" UPTO_BIN_PRODUCT_VERSION="10.5.0.142" LINK_DATE="10/10/2011 00:13:29" UPTO_LINK_DATE="10/10/2011 00:13:29" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesHelper.exe" SIZE="421736" CHECKSUM="0xC340FBC8" BIN_FILE_VERSION="10.5.0.142" BIN_PRODUCT_VERSION="10.5.0.142" PRODUCT_VERSION="10.5.0.142" FILE_DESCRIPTION="iTunesHelper" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.142" ORIGINAL_FILENAME="iTunesHelper.exe" INTERNAL_NAME="iTunesHelper" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x673B4" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.142" UPTO_BIN_PRODUCT_VERSION="10.5.0.142" LINK_DATE="10/10/2011 00:13:30" UPTO_LINK_DATE="10/10/2011 00:13:30" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesMiniPlayer.dll" SIZE="124776" CHECKSUM="0x29405A21" BIN_FILE_VERSION="10.5.0.142" BIN_PRODUCT_VERSION="10.5.0.142" PRODUCT_VERSION="10.5.0.142" FILE_DESCRIPTION="iTunes Mini Player DLL" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.142" ORIGINAL_FILENAME="iTunesMiniPlayer.dll" INTERNAL_NAME="iTunesMiniPlayer" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2BD2A" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.142" UPTO_BIN_PRODUCT_VERSION="10.5.0.142" LINK_DATE="10/10/2011 01:01:53" UPTO_LINK_DATE="10/10/2011 01:01:53" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesOutlookAddIn.dll" SIZE="293736" CHECKSUM="0xE211B606" BIN_FILE_VERSION="10.5.0.142" BIN_PRODUCT_VERSION="10.5.0.142" PRODUCT_VERSION="10.5.0.142" FILE_DESCRIPTION="iTunes Outlook Add-in" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.142" ORIGINAL_FILENAME="iTunesOutlookAddIn.dll" INTERNAL_NAME="iTunesOutlookAddIn.dll" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4B223" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.142" UPTO_BIN_PRODUCT_VERSION="10.5.0.142" LINK_DATE="10/10/2011 00:16:21" UPTO_LINK_DATE="10/10/2011 00:16:21" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.Resources\iTunes.dll" SIZE="9220968" CHECKSUM="0x94DE4011" BIN_FILE_VERSION="10.5.0.142" BIN_PRODUCT_VERSION="10.5.0.142" PRODUCT_VERSION="10.5.0.142" FILE_DESCRIPTION="iTunes Resource Library" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.142" ORIGINAL_FILENAME="iTunes.dll" INTERNAL_NAME="iTunes.dll" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8D6766" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.142" UPTO_BIN_PRODUCT_VERSION="10.5.0.142" LINK_DATE="10/10/2011 00:15:57" UPTO_LINK_DATE="10/10/2011 00:15:57" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.Resources\iTunesRegistry.dll" SIZE="124776" CHECKSUM="0xE25DA5FA" BIN_FILE_VERSION="10.5.0.142" BIN_PRODUCT_VERSION="10.5.0.142" PRODUCT_VERSION="10.5.0.142" FILE_DESCRIPTION="iTunes Resource Module" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.142" ORIGINAL_FILENAME="iTunesRegistry.dll" INTERNAL_NAME="iTunesRegistry.dll" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x21EB4" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.142" UPTO_BIN_PRODUCT_VERSION="10.5.0.142" LINK_DATE="10/10/2011 00:15:29" UPTO_LINK_DATE="10/10/2011 00:15:29" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.Resources\cs.lproj\iTunesLocalized.dll" SIZE="106856" CHECKSUM="0x1E29E5DD" BIN_FILE_VERSION="10.5.0.133" BIN_PRODUCT_VERSION="10.5.0.133" PRODUCT_VERSION="10.5.0.133" FILE_DESCRIPTION="iTunes Resource Module" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.133" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. Všechna práva vyhrazena." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x29119" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.133" UPTO_BIN_PRODUCT_VERSION="10.5.0.133" LINK_DATE="09/30/2011 04:08:31" UPTO_LINK_DATE="09/30/2011 04:08:31" VER_LANGUAGE="Czech [0x405]" />
<MATCHING_FILE NAME="iTunes.Resources\da.lproj\iTunesLocalized.dll" SIZE="107368" CHECKSUM="0xE2D7D0F2" BIN_FILE_VERSION="10.5.0.133" BIN_PRODUCT_VERSION="10.5.0.133" PRODUCT_VERSION="10.5.0.133" FILE_DESCRIPTION="iTunes-ressourcemodul" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.133" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. Alle rettigheder forbeholdes." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1B534" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.133" UPTO_BIN_PRODUCT_VERSION="10.5.0.133" LINK_DATE="09/30/2011 04:08:31" UPTO_LINK_DATE="09/30/2011 04:08:31" VER_LANGUAGE="Danish [0x406]" />
<MATCHING_FILE NAME="iTunes.Resources\de.lproj\iTunesLocalized.dll" SIZE="110952" CHECKSUM="0x3042D40C" BIN_FILE_VERSION="10.5.0.133" BIN_PRODUCT_VERSION="10.5.0.133" PRODUCT_VERSION="10.5.0.133" FILE_DESCRIPTION="iTunes Resource Module" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.133" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. Alle Rechte vorbehalten." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1C257" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.133" UPTO_BIN_PRODUCT_VERSION="10.5.0.133" LINK_DATE="09/30/2011 04:08:31" UPTO_LINK_DATE="09/30/2011 04:08:31" VER_LANGUAGE="German (Germany) [0x407]" />
<MATCHING_FILE NAME="iTunes.Resources\en.lproj\iTunesLocalized.dll" SIZE="105832" CHECKSUM="0xF1489E24" BIN_FILE_VERSION="10.5.0.142" BIN_PRODUCT_VERSION="10.5.0.142" PRODUCT_VERSION="10.5.0.142" FILE_DESCRIPTION="iTunes Resource Module" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.142" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x27E4F" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.142" UPTO_BIN_PRODUCT_VERSION="10.5.0.142" LINK_DATE="10/10/2011 00:14:10" UPTO_LINK_DATE="10/10/2011 00:14:10" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.Resources\en_GB.lproj\iTunesLocalized.dll" SIZE="105832" CHECKSUM="0x7BADF20E" BIN_FILE_VERSION="10.5.0.133" BIN_PRODUCT_VERSION="10.5.0.133" PRODUCT_VERSION="10.5.0.133" FILE_DESCRIPTION="iTunes Resource Module" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.133" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x22ADE" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.133" UPTO_BIN_PRODUCT_VERSION="10.5.0.133" LINK_DATE="09/30/2011 04:08:31" UPTO_LINK_DATE="09/30/2011 04:08:31" VER_LANGUAGE="English (United Kingdom) [0x809]" />
<MATCHING_FILE NAME="iTunes.Resources\es.lproj\iTunesLocalized.dll" SIZE="110952" CHECKSUM="0xE4B6CD88" BIN_FILE_VERSION="10.5.0.133" BIN_PRODUCT_VERSION="10.5.0.133" PRODUCT_VERSION="10.5.0.133" FILE_DESCRIPTION="Módulo de recursos iTunes" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="10.5.0.133" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2011 Apple Inc. Todos los derechos reservados." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1D5F3" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.5.0.133" UPTO_BIN_PRODUCT_VERSION="10.5.0.133" LINK_DATE="09/30/2011 04:08:31" UPTO_LINK_DATE="09/30/2011 04:08:31" VER_LANGUAGE="Spanish (International Sort) [0xc0a]" />
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IPad crashes when backing up to iTunes
I just got a new iPad Air, and I need to back up my old iPad 3 to my Macbook so I can restore the new iPad Air from the backup. BUT....every time I try to back my old iPad up to my computer, my iPad crashes. I get about 75% of the way through the backup loading bar, and then my iPad goes black and takes five to ten minutes to reboot itself, and then the whole process happens again. I've seen multiple posts about iTunes crashing when syncing, but not the iPad itself. I have tried hitting both the back up button or just the sync button (it backs up during the process) but neither works. This same process also occurs when I try to update to iOS 8.3 (from my iPad, no Macbook or iTunes involved). How do I get my iPad to last through the backup process?
Have you tried backing your iPad up to iCloud?
Are you using the latest version of iTunes?
How much unused space is left on the iPad?
Try to delete any unnecessary emails/messages & apps. Clear Safari cache: Settings->Safari->Clear History & Website Data.
Make sure the iPad is charged before backing up to iTunes
Try a general reset:
Settings->General->Reset->Reset All Settings. You won't lose any data but will have to log back into your wifi network -
When i try to sync anything, my itunes crashes when starting to backing up
I'm having this same issue. I'm at a total loss of what to do.
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I had to reinstall my OS a few weeks back and ever since then iTunes crashes when I quit. Apart from this it works just fine, just like normal.
I have added a copy of the crash log to see if this helps in the diagnosis.
Date/Time: 2007-03-14 14:14:23.879 +0100
OS Version: 10.4.8 (Build 8L127)
Report Version: 4
Command: iTunes
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Parent: WindowServer [64]
Version: 7.1 (7.1)
Build Version: 4
Project Name: iTunes
Source Version: 7105901
PID: 758
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
Thread 0 Crashed:
0 fielder 0x06fb6bcc VisualPluginHandler + 572
1 com.apple.iTunes 0x0004606c 0x1000 + 282732
2 com.apple.iTunes 0x00049974 0x1000 + 297332
3 com.apple.iTunes 0x00049a38 0x1000 + 297528
4 com.apple.iTunes 0x00049b40 0x1000 + 297792
5 com.apple.iTunes 0x00049d28 0x1000 + 298280
6 com.apple.iTunes 0x0003b3c8 0x1000 + 238536
7 com.apple.iTunes 0x0003ae68 0x1000 + 237160
8 com.apple.iTunes 0x0024c994 0x1000 + 2406804
9 com.apple.iTunes 0x00009dfc 0x1000 + 36348
10 com.apple.iTunes 0x00009b00 0x1000 + 35584
Thread 1:
0 libSystem.B.dylib 0x9000ab48 machmsgtrap + 8
1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
2 com.unsanity.ape 0xc0002afc _apeinternal + 3300 (icplusplus.c:28)
3 com.unsanity.ape 0xc0001910 _apeagent + 64 (icplusplus.c:28)
4 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 2:
0 libSystem.B.dylib 0x9000ab48 machmsgtrap + 8
1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
2 ...lagutin.audio_hijack.server 0x018a8eb0 ahservloop + 88
3 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 3:
0 libSystem.B.dylib 0x9000ab48 machmsgtrap + 8
1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
2 com.apple.CoreFoundation 0x907dcb78 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
4 com.apple.CoreFoundation 0x907eb8dc CFRunLoopRun + 52
5 com.apple.DVCPROHDMuxer 0x06bf01ac AVS::DestroyAVCDeviceController(AVS::AVCDeviceController*) + 404
6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 4:
0 libSystem.B.dylib 0x9000ab48 machmsgtrap + 8
1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
2 com.apple.CoreFoundation 0x907dcb78 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
4 com.apple.audio.CoreAudio 0x9145563c HALRunLoop::OwnThread(void*) + 264
5 com.apple.audio.CoreAudio 0x914553dc CAPThread::Entry(CAPThread*) + 96
6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 5:
0 libSystem.B.dylib 0x9000ab48 machmsgtrap + 8
1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
2 com.apple.CoreFoundation 0x907dcb78 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
4 com.apple.CoreFoundation 0x907eb8dc CFRunLoopRun + 52
5 com.apple.iTunes 0x00218544 0x1000 + 2192708
6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 6:
0 libSystem.B.dylib 0x90054ae8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x90071168 pthreadcond_timedwait_relativenp + 556
2 com.apple.iTunes 0x0023453c 0x1000 + 2307388
3 com.apple.iTunes 0x00321bf0 0x1000 + 3279856
4 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 7:
0 libSystem.B.dylib 0x9002bbc8 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x900306ac pthreadcondwait + 480
2 com.apple.ColorSync 0x9159b224 pthreadSemaphoreWait(t_pthreadSemaphore*) + 56
3 com.apple.ColorSync 0x9159a4c0 CMMConvTask(void*) + 40
4 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 8:
0 libSystem.B.dylib 0x90054ae8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x90071168 pthreadcond_timedwait_relativenp + 556
2 com.apple.iTunes 0x0023453c 0x1000 + 2307388
3 com.apple.iTunes 0x002a3694 0x1000 + 2762388
4 com.apple.iTunes 0x002a3c7c 0x1000 + 2763900
5 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 9:
0 libSystem.B.dylib 0x9002bbc8 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x900306ac pthreadcondwait + 480
2 com.apple.iTunes 0x00234444 0x1000 + 2307140
3 com.apple.iTunes 0x002347d4 0x1000 + 2308052
4 com.apple.iTunes 0x00234920 0x1000 + 2308384
5 com.apple.iTunes 0x001e1c14 0x1000 + 1969172
6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 10:
0 libSystem.B.dylib 0x9002bbc8 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x900306ac pthreadcondwait + 480
2 com.apple.iTunes 0x00234444 0x1000 + 2307140
3 com.apple.iTunes 0x002347d4 0x1000 + 2308052
4 com.apple.iTunes 0x00234920 0x1000 + 2308384
5 com.apple.iTunes 0x001e1c14 0x1000 + 1969172
6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 11:
0 libSystem.B.dylib 0x90054ae8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x90071168 pthreadcond_timedwait_relativenp + 556
2 ...ple.CoreServices.CarbonCore 0x90bf5514 TSWaitOnSemaphoreCommon + 176
3 ...ple.CoreServices.CarbonCore 0x90bfd4b0 TimerThread + 60
4 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 0 crashed with PPC Thread State 64:
srr0: 0x0000000006fb6bcc srr1: 0x000000000000f030 vrsave: 0x0000000000000000
cr: 0x44804222 xer: 0x0000000020000004 lr: 0x0000000006fb6bc0 ctr: 0x0000000090bac300
r0: 0x0000000006fb6bc0 r1: 0x00000000bfffd220 r2: 0x00000000022c7c00 r3: 0x00000000022c7d31
r4: 0x0000000000000001 r5: 0x0000000000000001 r6: 0x0000000000000000 r7: 0x00000000ffffffff
r8: 0x000000000203fc00 r9: 0x000000000000000a r10: 0x0000000090bac730 r11: 0x0000000000000000
r12: 0x00000000a0b8fa4c r13: 0x00000000bfffdd64 r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x00000000bfffda04 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x0000000000000000
r20: 0x0000000000000000 r21: 0x0000000000000000 r22: 0x00000000bfffd534 r23: 0x00000000bfffd510
r24: 0x0000000002635030 r25: 0x00000000bfffd50c r26: 0x0000000000000000 r27: 0x0000000000000009
r28: 0x0000000000000000 r29: 0x0000000000000000 r30: 0x00000000022c8a00 r31: 0x00000000ffffffff
Binary Images Description:
0x1000 - 0x934fff com.apple.iTunes 7.1 /Applications/iTunes.app/Contents/MacOS/iTunes
0xc33000 - 0xc34fff com.ecamm.pluginloader Ecamm Plugin Loader v1.0.4 (1.0.4) /Library/InputManagers/Ecamm/Ecamm Plugin Loader.bundle/Contents/MacOS/Ecamm Plugin Loader
0xccf000 - 0xcd1fff com.apple.textencoding.unicode 2.0 /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0xe05000 - 0xea3fff com.apple.iTunes.iPodUpdater 7.1 /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0x18a4000 - 0x18abfff alexlagutin.audiohijack.server 1.2.9 /Users/anilsolanki/Library/Application Enhancers/Instant Hijack Server.ape/Contents/MacOS/Instant Hijack Server
0x1e34000 - 0x1e3ffff com.apple.LiveType.component 2.0.2 /Library/QuickTime/LiveType.component/Contents/MacOS/LiveType
0x1e4d000 - 0x1ebefff com.DivXInc.DivXDecoder 6.2.2 /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
0x1f2c000 - 0x1f6bfff com.apple.QuickTimeFireWireDV.component 7.1.5 /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTim eFireWireDV
0x1f76000 - 0x1f90fff com.apple.AppleIntermediateCodec 1.1 (141) /Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleInterme diateCodec
0x1f95000 - 0x1fabfff com.apple.IMXCodec 1.0 (114) /Library/QuickTime/IMXCodec.component/Contents/MacOS/IMXCodec
0x4788000 - 0x4981fff net.telestream.wmv.import 2.1.0.33 /Library/QuickTime/Flip4Mac WMV Import.component/Contents/MacOS/Flip4Mac WMV Import
0x49b0000 - 0x4a29fff com.apple.DVCPROHDCodec 1.1.1 (209) /Library/QuickTime/DVCPROHDCodec.component/Contents/MacOS/DVCPROHDCodec
0x4a3f000 - 0x4aeffff com.apple.AppleHDVCodec 1.0 (129) /Library/QuickTime/AppleHDVCodec.component/Contents/MacOS/AppleHDVCodec
0x4b0d000 - 0x4b86fff com.apple.applepixletvideo 1.2.5 (1.2d5) /System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/ApplePixlet Video
0x4cc1ea0 - 0x4cc1f52 CFMPriv_CoreFoundation PEF binary: CFMPriv_CoreFoundation
0x4cc2520 - 0x4cc2597 CFMPriv_System PEF binary: CFMPriv_System
0x4cc2830 - 0x4cc2900 CFMPriv_CarbonSound PEF binary: CFMPriv_CarbonSound
0x4cc2980 - 0x4cc2a53 CFMPriv_CommonPanels PEF binary: CFMPriv_CommonPanels
0x4cc2b30 - 0x4cc2beb CFMPriv_Help PEF binary: CFMPriv_Help
0x4cc2bf0 - 0x4cc2cba CFMPriv_HIToolbox PEF binary: CFMPriv_HIToolbox
0x4cc2d40 - 0x4cc2e16 CFMPriv_HTMLRendering PEF binary: CFMPriv_HTMLRendering
0x4cc2e90 - 0x4cc2f63 CFMPriv_ImageCapture PEF binary: CFMPriv_ImageCapture
0x4cc2ff0 - 0x4cc30d5 CFMPriv_NavigationServices PEF binary: CFMPriv_NavigationServices
0x4cc3150 - 0x4cc3226 CFMPriv_OpenScriptingMacBLib PEF binary: CFMPriv_OpenScriptingMacBLib
0x4cc3300 - 0x4cc33be CFMPriv_Print PEF binary: CFMPriv_Print
0x4cc33e0 - 0x4cc34ad CFMPriv_SecurityHI PEF binary: CFMPriv_SecurityHI
0x4cc3530 - 0x4cc3612 CFMPriv_SpeechRecognition PEF binary: CFMPriv_SpeechRecognition
0x4cc3690 - 0x4cc3763 CFMPriv_CarbonCore PEF binary: CFMPriv_CarbonCore
0x4cc37e0 - 0x4cc38b3 CFMPriv_OSServices PEF binary: CFMPriv_OSServices
0x4cc3990 - 0x4cc3a52 CFMPriv_AE PEF binary: CFMPriv_AE
0x4cc3a60 - 0x4cc3b25 CFMPriv_ATS PEF binary: CFMPriv_ATS
0x4cc3ba0 - 0x4cc3c77 CFMPriv_ColorSync PEF binary: CFMPriv_ColorSync
0x4cc3d00 - 0x4cc3de3 CFMPriv_FindByContent PEF binary: CFMPriv_FindByContent
0x4cc3e60 - 0x4cc3f3a CFMPriv_HIServices PEF binary: CFMPriv_HIServices
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0x4cc4120 - 0x4cc4206 CFMPriv_LaunchServices PEF binary: CFMPriv_LaunchServices
0x4cc42e0 - 0x4cc43b7 CFMPriv_PrintCore PEF binary: CFMPriv_PrintCore
0x4cc43c0 - 0x4cc4482 CFMPriv_QD PEF binary: CFMPriv_QD
0x4cc4580 - 0x4cc4669 CFMPriv_SpeechSynthesis PEF binary: CFMPriv_SpeechSynthesis
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0x961a1000 - 0x9621bfff com.apple.syncservices 2.4 (189.2) /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
0x964e1000 - 0x96513fff com.apple.PDFKit 1.0.1 /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x97048000 - 0x9704dfff com.apple.iPod 1.3 (13) /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0x974b8000 - 0x974d7fff com.apple.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x97bee000 - 0x97caffff libGLProgrammability.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x97cda000 - 0x97cdbfff libGLSystem.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLSystem.dy lib
0x97cdd000 - 0x97ceafff com.apple.agl 2.5.6 (AGL-2.5.6) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x97d04000 - 0x97d44fff com.apple.glut 3.3.8 (GLUT-3.3.8) /System/Library/Frameworks/GLUT.framework/Versions/A/GLUT
0x97de5000 - 0x97e00fff com.apple.AppleVAFramework 2.4.26 /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x98740000 - 0x98811fff com.apple.QuartzComposer 1.2.3 (32.21) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x9888e000 - 0x9888efff com.apple.quartzframework 1.0 /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x98a7e000 - 0x98b48fff org.python.python 2.3.3 /System/Library/Frameworks/Python.framework/Versions/2.3/Python
0x997cc000 - 0x9a379fff com.apple.QuickTimeComponents.component 7.1.5 /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
0x9a5e1000 - 0x9a5e5fff com.apple.QuickTimeH264.component 7.1.5 /System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH264
0x9a5e7000 - 0x9a6cdfff QuickTimeH264.altivec /System/Library/QuickTime/QuickTimeH264.component/Contents/Resources/QuickTimeH 264.altivec
0x9a81d000 - 0x9a8e6fff com.apple.QuickTimeMPEG4.component 7.1.5 /System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeMPEG 4
0x9b2ce000 - 0x9b2cffff com.apple.iokit.dvcomponentglue 1.7.9 /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
0x9b3d6000 - 0x9b3dcfff com.apple.ipodsynchronization 2.2 (36.0) /System/Library/PrivateFrameworks/iPodSync.framework/Versions/A/iPodSync
0xc0000000 - 0xc000ffff com.unsanity.ape 1.5.1 /Library/Frameworks/ApplicationEnhancer.framework/Versions/A/ApplicationEnhance r
Model: PowerMac3,6, BootROM 4.4.8f2, 2 processors, PowerPC G4 (2.1), 867 MHz, 2 GB
Graphics: ATI Radeon 9800 Pro, ATY,R350, AGP, 128 MB
Memory Module: DIMM0/J21, 512 MB, DDR SDRAM, PC2600U-25330
Memory Module: DIMM1/J22, 512 MB, DDR SDRAM, PC2100U-25330
Memory Module: DIMM2/J23, 512 MB, DDR SDRAM, PC2100U-25330
Memory Module: DIMM3/J20, 512 MB, DDR SDRAM, PC2100U-25330
Modem: Dash2, Euro, V.92, 1.0F, APPLE VERSION 2.6.6
Bluetooth: Version 1.7.8f2, 2 service, 1 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
PCI Card: Athena_3112, ata, SLOT-2
PCI Card: usb, usb, SLOT-3
PCI Card: usb, usb, SLOT-3
PCI Card: pci2027,32, , SLOT-3
Parallel ATA Device: _NEC DVD_RW ND-3520A,
Parallel ATA Device: LITE-ON LTR-52246S,
USB Device: Hub, , Up to 12 Mb/sec, 500 mA
USB Device: USB2223, SMSC, Up to 12 Mb/sec, 500 mA
USB Device: Hub, , Up to 12 Mb/sec, 500 mA
USB Device: HUAWEI Mobile, HUAWEI Technologies, Up to 12 Mb/sec, 500 mA
USB Device: iMic USB audio system, Griffin Technology, Inc, Up to 12 Mb/sec, 500 mA
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
USB Device: Bluetooth HCI, , Up to 12 Mb/sec, 100 mA
USB Device: Microsoft IntelliMouse® Explorer, Microsoft, Up to 1.5 Mb/sec, 100 mA
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
FireWire Device: iSight, Apple Computer, Inc., Up to 400 Mb/sec
FireWire Device: unknown_device, unknown_value, Up to 400 Mb/sec
FireWire Device: CF type II, 1394, Up to 400 Mb/sec
All the best, Anil.
G4 Dual 867 Mac OS X (10.4.6)Hi!
Your crash log indicates that you have several 3rd-party iTunes plugins installed, as well as what would appear to be 3rd-party Quicktime add-ons (codecs).
Please, at least temporarily disable/remove these, as well as the copy of Application Program Enhancer (APE) that you have.
Restart the computer and test iTunes for normal operation.
Please get back to us with your results!
BTW, when things are back to normal, don't forget to update to OS X 10.4.9.
Dana
iMac Mac OS X (10.4.8) -
ITunes crashes when trying to access iTunes Store
iTunes "crashes" when I try to access the iTunes Music store - I get all the current albums on the lower half of the page, but as the main part tries to load (lady gaga or whoever) iTunes "crashes" - I get the "ignore, report or relaunch" box. iTunes works fine otherwise.
Here's what I'm using - Quicksilver PPC G4 @ 1.47GHz w/ 1GB RAM - OS X 10.5.8, iTunes 10.2.2, Quick Time 7.6.9, Safari 5.0.5. No Keychain problems - at least First Aid reports no problems, repaired permissions and rebooted. As far as I can tell, this issue started after the most recent iTunes update (which is why I hate so much to do so). Anyway, I'm buying all my music at Amazon at the moment, so if Apple wants me back in THEIR store I kinda need a fix for this.
Thanks in advance to all for your help -
Robert
P. S. - is it just me, or is this new "discussions" format really a step backwards?Well, as far as I can see, no one has responded to this question. Nor do I see any solutions mentioned in other questions by folks having the same problem. So I can only assume that there IS no fix.
Oh well, I know that one user is just "small potatoes" as far as the iTunes Store is concerned, but they've just lost this frequent little revenue stream - their loss, Amazon's gain.
Good-bye iTunes store - it was fun while it lasted...
Robert -
Itunes crashes when trying to sync Contacts
My itunes crashes when it tries to sync contacts with Outlook. I cannot even select the Contacts tab to change the settings. When I click the Contacts tab, itunes crashes. Has anyone experienced this problem?
I'm experiencing the same problem.
A temporary fix is to open iTunes (without the iPod cabled into the computer.) Go to "Edit Preferences," then "Devices," and check the block that says "Disable automatic syncing..."
Then, attach the iPod USB cable. The iPod settings will all show up, but the iPod won't sync, and iTunes won't crash. You can then uncheck the block under the Contacts tab that says "Sync Contacts." (iTunes will ask you whether you want to save the existing contacts.)
Go back and uncheck the Disable automatic sync command. Tell iTunes to sync the iPod, and there shouldn't be an iTunes crash.
Admittedly, this is a bandaid until something better shows up. My suspicion is that it's a problem that originates with Outlook, and not iTunes. -
Itunes crashes when trying to open the devices preferences
itunes crashes when trying to open the devices preferences. I use Mac osX 10.7.3 and iPhone 4s. The iPhone (and iPad) syncs via WLAN but when i try to open the iPhones/iPad Preferences in iTunes iTunes crashes. Any Idea?
Hi there AlexHB123,
You may find the troubleshooting steps in the article below helpful.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
-Griff W. -
ITunes crashes when I connect my iPod to the PC when iTunes is running....
I have written about this problem before, but there have not been any successful solutions as of this date. I will explain my situation a little further and maybe someone can help.
Most of the time, when I connect my iPod to my pc while iTunes is running, the instance the iPod shows up on the library site, and whenever I move the cursor, iTunes crashes, so I have to close iTunes right away and try to disconnect my iPod. Most of the time, a message comes up that says info is being transferred to the ipod and that I shouldn't disconnet it at that time, but I usually go ahead because I know it isn't transferring at that time, since itunes has crashed.
Sometimes, after I have clicked on the first message to go ahead and disconnect my ipod, another messages comes up that says something to the effect of, "You can't disconnect because it is being used by another server at this time." So I click "OK" and then iTunes stays on for a few moments which gives me time to transfer a song or two, but then itunes crashes as soon as it finished transferring or before it finishes.
As anyone can imagine, this has really become a hugh problem. Having an iPod and not being able to use iTunes makes it very unhandy. I'm not able to add any new music or any of the playlists which i have been working on. Does anyone have a solution, or any suggestions as to what may be going on? It would be deeply appreciated.
I plan to restore my iPod in a day or two if I don't get a solution to this, but I don't have all of the music, videos, etc. that I have on the iPod since I removed much of it from iTunes to help the computer run faster. I had over 2000 items in the library, so it was pulling the pc down and it was taking forever to use the computer.
I am unable to use any of the software to transfer everything from my iPod to the iTunes library because of the problem with iTunes crashing when I connect the iPod, so this isn't a solution at this time.
Someone, please help!
HP Windows XP Using DSL for internet accessI suspect a hardware problem. But do the following to rule out a software problem:
- Reset. Nothing will be lost.
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Restore the iPod from backup via iTunes
- Resore the iPid to factoery defaults/new iPod.
In the latter part of you post, I thin you ar sayng that you do not have a syning computer and the music is not on the computer. If so, do the following so you will not lose anthing (or very little) when you restore.
- Transfer iTunes purchases to the computer:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
- Transfer other music by using a third-party program like one of those discussed here:
Best iPod to PC
- Connect the iPod to the computer and right click on the iPod under Devices in iTunes and select Backup. This will make a backup so you can restore to the backup -
Itunes crashes when importing music (v10.5.2.11, Win 7 (64))
iTunes crashes whenever I try to import either a file or folder - regardless of the file format (e.g. WMA, MP3 etc.).
This is only a recent problem. Is the only option to try to re-install iTunes?
Thanks for any assistance.
DyswimI have had the same problem & itunes crashes when i try to import a file. Now i can't even start itune. I've reinstalled itunes so many times, without a fix, I've lost count.
I did post and had no reply. I'll watch this post with interest. -
ITunes crashes when Importing music from CD
Hi,
Im having trouble importing CD's using itunes. The process begins and then midway through the first track i get an error message saying that itunes need to close. I have run the CD diagnostics, but dont really understand what they mean. If anyone can offer any ideas on how to fix this it would be very gratefully recieved.
Thanks,
My CD Diagnostics results:
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
eveshamvale AWRDACPI
iTunes 6.0.3.5
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: AFS2K (3.1.21.0), BSSTOR (1.0.7.0),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: RADEON 7500 Series\RADEON 7500 Series
IDE\DiskMaxtor6Y080L0_________________________YAR41BW0, Bus Type ATA, Bus Address [0,0]
IDE\CdRomHL-DT-STCD-RW_GCE-8520B________________1.03___, Bus Type ATA, Bus Address [1,0]
IDE\CdRomHL-DT-STDVD-ROM_GDR8161B_______________0100___, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
D: HL-DT-ST DVD-ROM GDR8161B, Rev 0100
Audio CD in drive.
Found 17 songs on CD, playing time 75:51 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:33:45
Track 3, start time 07:48:40
Track 4, start time 12:09:20
Track 5, start time 15:38:47
Track 6, start time 19:13:32
Track 7, start time 22:08:32
Track 8, start time 26:44:32
Track 9, start time 30:24:22
Track 10, start time 35:19:72
Track 11, start time 41:43:50
Track 12, start time 46:32:25
Track 13, start time 51:25:05
Track 14, start time 57:55:02
Track 15, start time 62:58:65
Track 16, start time 67:45:55
Track 17, start time 72:12:15
Audio CD reading succeeded.
Get drive speed succeeded.
E: HL-DT-ST CD-RW GCE-8520B, Rev 1.03
Audio CD in drive.
Found 12 songs on CD, playing time 49:42 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:56:45
Track 3, start time 08:19:37
Track 4, start time 12:21:05
Track 5, start time 16:54:65
Track 6, start time 21:40:52
Track 7, start time 26:57:60
Track 8, start time 30:54:62
Track 9, start time 34:33:25
Track 10, start time 38:37:42
Track 11, start time 42:09:10
Track 12, start time 44:35:30
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 10 12 16 24 32 40 48 52.
The drive CDRW speeds are: 4 8 10.I have had the same problem & itunes crashes when i try to import a file. Now i can't even start itune. I've reinstalled itunes so many times, without a fix, I've lost count.
I did post and had no reply. I'll watch this post with interest. -
Itunes crashes when importing Music File or Folder ever since i updated it yesterday
You can try downloading 7-Zip (free), or a free trial of WinRAR, and unpack the iTunesSetup.exe or iTunesSetup64.exe file into its components then try installing them individually in alphabetical order (don't try to install SetupAdmin.exe or iCloud.msi). You may get a more useful error message as to which component has problems.
tt2 -
iTunes crashes when doing a power search. I get a Microsoft Visual C Runtime Library Error message: Program C:\Program Files (x86)\iTunes\iTunes.exe R6025. Pure virtual functional call. If I select ok, Windows 7 pops up with iTunes has stopped working and then it shuts iTunes down. Anyone else every have this issue. Any ideas on a fix?
Thanks,For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
ITunes crashing when connecting to the store on Windows 8.1
Hello,
I had iTunes crashing when connecting to the iTunes Store with an Apple ID. I tried unsucessfully all the solutions posted on the many threads of people having the same issue. So I decided to reinstall Windows. A clean Windows 8.1 install from the Microsoft DVD. And guess what, it is still crashing! How can this even be possible?
The problem:
- iTunes crashes when connecting to the store with an Apple ID. It connects, briefly freezes, then crashes.
- I can access the store without an Apple ID without crashes. But it crashes as soon as I connect with an Apple ID.
The system:
- A clean, fully updated, Windows 8.1 Pro w/ WMC install from the Microsoft DVD.
- Applications I installed, along with iTunes: Adobe Reader, Google Chrome, Skype, Office 2013. Nothing else. No crapware. No nothing. These are fairly common applications that shouldn't conflict with iTunes.
- Antivirus is the built-in Windows Defender.
- Firewall is the built-in Windows Firewall.
- Intel HD Graphics 3000 on an Acer V3-571-6486
- I have not moved Apple's folder from Romaing and Local AppData of the old systems... So it's a clean iTunes profile.
- I can sucessfully sign-in to the iTunes Store with this account on another computer
- I have tried with multiple accounts on this computer, all crashing
There are tons of threads about this. I tried all the solutions posted, including:
- Adding "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to the PATH environment variable
- Copying QTMovieWin.dll from "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to "C:\Program Files (x86)\iTunes"
- Moving QTMovieWin.dll from "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to "C:\Program Files (x86)\iTunes"
- Updating the graphics card to the latest available driver from Intel's website (9.17.10.3517, 2014-10-04)
- Downgrade the graphics driver (9.17.10.3347, 2014-01-29)
- Use the graphic's driver from Acer's website.
- Use Microsoft's Basic VGA Driver
- Disable the Graphic's Adapter entirely
- Have tried to monitor the process with ProcMon, looking for a hint like a missing file or registry entry, but have not found anything helpful.
These solutions seem to have worked for almost everyone, but not me. The crash details in the Windows Application log are useless. Faulty module name is 'unknown'.
I am out of solutions. Is there anything left to do? Can anyone out Apple debug the dump file or something? Is there any way to contact Apple about this issue?
Many thanks.Hey zoyashahab,
Ok, so it sounds like there are two issues here we want to address, the first being the iTunes Store connection issue and the second being iTunes not recognizing your iOS devices.
First, I'd start with troubleshooting the recognition by following the steps in here:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If after getting that running again, you still can't connect to the iTunes Store, then I'd go through the troubleshooting steps in here:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Welcome to Apple Support Communities!
Best,
Delgadoh
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