ITunes crashes when burn disc

When I go to my playlist and click the icon "burn disc" iTunes instantly crashes. Have uninstalled and reinstalled iTunes and still have not been able to get it working. I get an error message that says iTunes has encountered a problem and needs to shut down. Also, when I try to edit preferences about burning it crashes.

I'm having the same problem.

Similar Messages

  • ITunes crashing when burning CDs, CDs won't mount

    Intermittently, but becoming more frequent, I have been having problems burning CDs.  I am burning my own recordings, so there is no copyright problem.  When I burn the CD in iTunes, everything seems to go OK at first.  Afterward, it mounts the disk image in iTunes and I try to play it.  This usually causes iTunes to go to the spinning beachball indefinitely.  I have to force quit iTunes to get it to stop.  When I relaunch iTunes, the disk does not appear in it.  Nor does it appear in Finder.  Disk utility can see it, but I can't do anything there besides eject it.  If I eject the disk and reinsert it, it still doesn't mount, although it will cause iTunes to launch.  I am wondering if this is a problem with iTunes or if it could be a sign that my optical drive is problematic.
    I am using the setup below. iTunes is up-to-date.

    Hello Hoover411,
    It sounds as though you are experiencing freezes with iTunes, and complications with your optical media. I have located an article that may help you with this situation. The article includes a number of troubleshooting steps for apps that freeze or quit:
    OS X Yosemite: If an app freezes or quits unexpectedly
    There are several suggestions to try.
    If the app is frozen, force quit the app. Click the app’s window, then choose Apple menu > Force Quit. You can also press Option-Command (⌘)-Esc, select the app, then click Force Quit. 
    When you force an app to quit, you may lose unsaved changes.
    If the app quit, reopen it by clicking Reopen in the dialog that appears.
    Restart your Mac. For more information, see Restart your Mac. 
    Read the app’s documentation to check if it’s compatible with your version of OS X.
    Open another file in the app. There may be a problem with the original file.
    Check for updates to your software. 
    Disconnect any peripheral devices you just connected (for example, a printer). They may not be compatible with your version of OS X. 
    Uninstall any app plug-ins or enhancements from other manufacturers.
    If you recently updated the app or OS X, a plug-in or enhancement you installed may no longer be compatible.
    Use Apple Diagnostics or Apple Hardware Test. These tools can tell you if hardware you installed, such as additional memory, is incompatible, improperly installed, or defective. 
    Restart your Mac in safe mode. For more information, see Restart your Mac in safe mode.
    Thank you for contributing to Apple Support Communities.
    Best,
    BobbyD

  • ITunes Crashes when trying to burn a disc

    iTunes Crashes when trying to burn a disc I've had this problem now for a few weeks. Whenever I try to burn a CD or DVD iTunes crashes and I have to try up to 3 times until it crashes and then resets itself like if I had just installed it. At first I thought that it was because I needed to upgrade to the new iTunes version 10 but the upgrades are for Mac OS 10.5 and up. My internal disc drive no longer works so I've been using a borrowed Sony DVD RW DRU-840A USB burner with firmware SS01. I have iLike installed as well and that also has problems it has stopped loading.

    I'm having the same problem.

  • TS1717 Itunes crashes when I try to playback iTunes purchased movies that have been burnt to Verbatim DVD-R discs.  Any thoughts?

    Itunes crashes when I try to playback iTunes purchased movies that have been burnt to Verbatim DVD-R discs.  Any thoughts?

    Try the following user tip with that one:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • ITunes crashes when Importing music from CD

    Hi,
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    Thanks,
    My CD Diagnostics results:
    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    eveshamvale AWRDACPI
    iTunes 6.0.3.5
    CD Driver 2.0.4.3
    CD Driver DLL 2.0.3.2
    LowerFilters: AFS2K (3.1.21.0), BSSTOR (1.0.7.0),
    UpperFilters: GEARAspiWDM (2.0.4.3),
    Video Driver: RADEON 7500 Series\RADEON 7500 Series
    IDE\DiskMaxtor6Y080L0_________________________YAR41BW0, Bus Type ATA, Bus Address [0,0]
    IDE\CdRomHL-DT-STCD-RW_GCE-8520B________________1.03___, Bus Type ATA, Bus Address [1,0]
    IDE\CdRomHL-DT-STDVD-ROM_GDR8161B_______________0100___, Bus Type ATA, Bus Address [0,0]
    If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
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    Current user is administrator.
    D: HL-DT-ST DVD-ROM GDR8161B, Rev 0100
    Audio CD in drive.
    Found 17 songs on CD, playing time 75:51 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 03:33:45
    Track 3, start time 07:48:40
    Track 4, start time 12:09:20
    Track 5, start time 15:38:47
    Track 6, start time 19:13:32
    Track 7, start time 22:08:32
    Track 8, start time 26:44:32
    Track 9, start time 30:24:22
    Track 10, start time 35:19:72
    Track 11, start time 41:43:50
    Track 12, start time 46:32:25
    Track 13, start time 51:25:05
    Track 14, start time 57:55:02
    Track 15, start time 62:58:65
    Track 16, start time 67:45:55
    Track 17, start time 72:12:15
    Audio CD reading succeeded.
    Get drive speed succeeded.
    E: HL-DT-ST CD-RW GCE-8520B, Rev 1.03
    Audio CD in drive.
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    Track 1, start time 00:02:00
    Track 2, start time 03:56:45
    Track 3, start time 08:19:37
    Track 4, start time 12:21:05
    Track 5, start time 16:54:65
    Track 6, start time 21:40:52
    Track 7, start time 26:57:60
    Track 8, start time 30:54:62
    Track 9, start time 34:33:25
    Track 10, start time 38:37:42
    Track 11, start time 42:09:10
    Track 12, start time 44:35:30
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 4 8 10 12 16 24 32 40 48 52.
    The drive CDRW speeds are: 4 8 10.

    I have had the same problem & itunes crashes when i try to import a file. Now i can't even start itune. I've reinstalled itunes so many times, without a fix, I've lost count.
    I did post and had no reply. I'll watch this post with interest.

  • Itunes crashes when trying to open the devices preferences

    itunes crashes when trying to open the devices preferences. I use Mac osX 10.7.3 and iPhone 4s. The iPhone (and iPad) syncs via WLAN but when i try to open the iPhones/iPad Preferences in iTunes iTunes crashes. Any Idea?

    Hi there AlexHB123,
    You may find the troubleshooting steps in the article below helpful.
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
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  • ITunes crashes when I connect my iPod to the PC when iTunes is running....

    I have written about this problem before, but there have not been any successful solutions as of this date. I will explain my situation a little further and maybe someone can help.
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    Sometimes, after I have clicked on the first message to go ahead and disconnect my ipod, another messages comes up that says something to the effect of, "You can't disconnect because it is being used by another server at this time." So I click "OK" and then iTunes stays on for a few moments which gives me time to transfer a song or two, but then itunes crashes as soon as it finished transferring or before it finishes.
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    I plan to restore my iPod in a day or two if I don't get a solution to this, but I don't have all of the music, videos, etc. that I have on the iPod since I removed much of it from iTunes to help the computer run faster. I had over 2000 items in the library, so it was pulling the pc down and it was taking forever to use the computer.
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    Someone, please help!
    HP   Windows XP   Using DSL for internet access

    I suspect a hardware problem.  But do the following to rule out a software problem:
    - Reset.  Nothing will be lost.
    Reset iPod touch:  Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears.
    - Restore the iPod from backup via iTunes
    - Resore the iPid to factoery defaults/new iPod.
    In the latter part of you post, I thin you ar sayng that you do not have a syning computer and the music is not on the computer. If so, do the following so you will not lose anthing (or very little) when you restore.
    - Transfer iTunes purchases to the computer:
    iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
    - Transfer other music by using a third-party program like one of those discussed here:
    Best iPod to PC
    - Connect the iPod to the computer and right click on the iPod under Devices in iTunes and select Backup. This will make a backup so you can restore to the backup

  • Itunes crashes when importing music (v10.5.2.11, Win 7 (64))

    iTunes crashes whenever I try to import either a file or folder - regardless of the file format (e.g. WMA, MP3 etc.). 
    This is only a recent problem.  Is the only option to try to re-install iTunes? 
    Thanks for any assistance. 
    Dyswim

    I have had the same problem & itunes crashes when i try to import a file. Now i can't even start itune. I've reinstalled itunes so many times, without a fix, I've lost count.
    I did post and had no reply. I'll watch this post with interest.

  • Itunes Crashes when importing Music File or Folder on Windows 7 64-Bit with Itune 10.5 and update ios 5

    Itunes crashes when importing Music File or Folder ever since i updated it yesterday

    You can try downloading 7-Zip (free), or a free trial of WinRAR, and unpack the iTunesSetup.exe or iTunesSetup64.exe file into its components then try installing them individually in alphabetical order (don't try to install SetupAdmin.exe or iCloud.msi). You may get a more useful error message as to which component has problems.
    tt2

  • ITunes crashes when doing a power search. I get a Microsoft Visual C   Runtime Library Error message: Program C:\Program Files (x86)\iTunes\iTunes.exe R6025.  Pure virtual functional call.  If I select ok, Windows 7 pops up with iTunes has stopped working

    iTunes crashes when doing a power search. I get a Microsoft Visual C   Runtime Library Error message: Program C:\Program Files (x86)\iTunes\iTunes.exe R6025.  Pure virtual functional call.  If I select ok, Windows 7 pops up with iTunes has stopped working and then it shuts iTunes down.  Anyone else every have this issue.  Any ideas on a fix?
    Thanks,

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • ITunes crashing when connecting to the store on Windows 8.1

    Hello,
    I had iTunes crashing when connecting to the iTunes Store with an Apple ID. I tried unsucessfully all the solutions posted on the many threads of people having the same issue. So I decided to reinstall Windows. A clean Windows 8.1 install from the Microsoft DVD. And guess what, it is still crashing! How can this even be possible?
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    - I can access the store without an Apple ID without crashes. But it crashes as soon as I connect with an Apple ID.
    The system:
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    - I have tried with multiple accounts on this computer, all crashing
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    Hey zoyashahab,
    Ok, so it sounds like there are two issues here we want to address, the first being the iTunes Store connection issue and the second being iTunes not recognizing your iOS devices.
    First, I'd start with troubleshooting the recognition by following the steps in here:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    If after getting that running again, you still can't connect to the iTunes Store, then I'd go through the troubleshooting steps in here:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Welcome to Apple Support Communities!
    Best,
    Delgadoh

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    I need to disable Match Services - but my iTunes crashes when I try to load it. How do I get Apple Support to disable it on my behalf?

    Hi axostech!
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    I've solved the problem by updating Windows.

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    Try the following user tip:
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    I had the same problem, and it turns out that the problem is having the same file into different folders. For example I had an MP4 in iTunes, and the same file in the photos folder that was being updated to the iPad. So I just removed one file and it syncs perfectly.

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