ITunes crashes when clicking on iTunes Store - Movies section

iTunes starts just fine. Been using it for a long time. I have not always looked in the "Movies" section in the iTunes Store. Yesterday I tried it and when I clicked on "Movies" iTunes looked like it was getting the data but then it just disappears! It crashes and leaves no event error ID in the Windows system. So I do not know what is going on. iTunes works great in every other place - music runs fine, library and even the Genius mode is working great.
I even tried re-installing iTunes by downloading a fresh install. That did not fix the problem.
So is there some bug right now with the Movies section? Or is there something I can do to fix this?
Thanks!

Well, I never got any help from anyone on this forum with this question. However I was able to resolve it on my own so I am posting the solution here for those they may find it useful.
First, I determined the problem was that Quicktime could not start. It would start and crash - no window would pop up. So whenever I tried anything within iTunes that uses Quicktime (Movies in iTunes Store, or my Movies in my library, etc) it would crash iTunes.
So I had ATI Tray Tools installed and that seems to be what causes Quicktime to crash whenever I tried to run it. I removed ATI Tray Tools and everything works perfect now again. Strange!

Similar Messages

  • Itunes  11.4.0.18 crashing when clicking on app store  Itunes is getting crash when clicked on app store. I tried to get some information for this crash and got the above message in debugging mode. Please fix this if required but i am unable to open

    Itunes  11.4.0.18 crashing when clicking on app store
    Itunes is getting crash when clicked on app store. I tried to get some information for this crash and got the above message in debugging mode. Please fix this if required but i am unable to open app store.

    Click here and follow the instructions to change the iTunes Store country.
    (97125)

  • Illustrator CS6 crashes when click-and-drag to move object.

    Running 16.0.5 on a retina MBP OSX 10.9.5. Every time I try to drag an object to move it, Illustrator crashes. I can click on an object/points and move with my keyboard arrow keys, but cannot with mouse or trackpad. I reimaged my machine, with all fresh installs of CS, but problem still persists. Any leads to a solution are appreciated.

    e,
    The issue may be caused by the Chrome Pushbullet extension, see this post #3 by Matt with the solution,
    https://forums.adobe.com/message/6984777#6984777
    or by the Adobe Color extension, see this post #2 byhexxstatic with the solution,
    https://forums.adobe.com/message/7095368#7095368
    or you could try to reinstall using the full three step way:
    Uninstall, run the Cleaner Tool, and reinstall.
    http://www.adobe.com/support/contact/cscleanertool.html

  • ITunes crashing when connecting to the store on Windows 8.1

    Hello,
    I had iTunes crashing when connecting to the iTunes Store with an Apple ID. I tried unsucessfully all the solutions posted on the many threads of people having the same issue. So I decided to reinstall Windows. A clean Windows 8.1 install from the Microsoft DVD. And guess what, it is still crashing! How can this even be possible?
    The problem:
    - iTunes crashes when connecting to the store with an Apple ID. It connects, briefly freezes, then crashes.
    - I can access the store without an Apple ID without crashes. But it crashes as soon as I connect with an Apple ID.
    The system:
    - A clean, fully updated, Windows 8.1 Pro w/ WMC install from the Microsoft DVD.
    - Applications I installed, along with iTunes: Adobe Reader, Google Chrome, Skype, Office 2013. Nothing else. No crapware. No nothing. These are fairly common applications that shouldn't conflict with iTunes.
    - Antivirus is the built-in Windows Defender.
    - Firewall is the built-in Windows Firewall.
    - Intel HD Graphics 3000 on an Acer V3-571-6486
    - I have not moved Apple's folder from Romaing and Local AppData of the old systems... So it's a clean iTunes profile.
    - I can sucessfully sign-in to the iTunes Store with this account on another computer
    - I have tried with multiple accounts on this computer, all crashing
    There are tons of threads about this. I tried all the solutions posted, including:
    - Adding "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to the PATH environment variable
    - Copying QTMovieWin.dll from "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to "C:\Program Files (x86)\iTunes"
    - Moving QTMovieWin.dll from "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to "C:\Program Files (x86)\iTunes"
    - Updating the graphics card to the latest available driver from Intel's website (9.17.10.3517, 2014-10-04)
    - Downgrade the graphics driver (9.17.10.3347, 2014-01-29)
    - Use the graphic's driver from Acer's website.
    - Use Microsoft's Basic VGA Driver
    - Disable the Graphic's Adapter entirely
    - Have tried to monitor the process with ProcMon, looking for a hint like a missing file or registry entry, but have not found anything helpful.
    These solutions seem to have worked for almost everyone, but not me. The crash details in the Windows Application log are useless. Faulty module name is 'unknown'.
    I am out of solutions. Is there anything left to do? Can anyone out Apple debug the dump file or something? Is there any way to contact Apple about this issue?
    Many thanks.

    Hey zoyashahab,
    Ok, so it sounds like there are two issues here we want to address, the first being the iTunes Store connection issue and the second being iTunes not recognizing your iOS devices.
    First, I'd start with troubleshooting the recognition by following the steps in here:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    If after getting that running again, you still can't connect to the iTunes Store, then I'd go through the troubleshooting steps in here:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Welcome to Apple Support Communities!
    Best,
    Delgadoh

  • HT1657 I use apple tv; but when click on 'rent the movie' I get message to verify my payment info on itunes. I looked at my account and I am paid up. How do I 'verify'?

    I use apple tv; but when click on 'rent the movie' I get message to verify my payment info on itunes. I looked at my account and I am paid up. How do I 'verify'?

    I believe it is asking you to enter your CVV code.
    Edit your billing info, fill in the red box on iTunes.

  • Navigating iTunes store movies in iPad

    OK, I hope I am missing something, but this is driving me a bit mad.
    Is it possible to navigate the iTunes Store movies and TV collection by genre, on your iPad? It is possible within iTunes on the Mac, but I cannot for the life of me find a way to do it on the iPad.
    All I can do is see the top charts, or a Genius list, or Featured ... but there seems to be no way to choose to browse, for example, all movies in the Family genre.
    Can anyone help? Am I just being particularly dense today?
    Kip

    I know that content differs from country to country depending upon laws and restrictions of the country and the content being licensed in that country, but it seems that the button should be there if you have the Movies tab in iTunes in the music section. Typically, if content is not available, the tab will not show up at all.
    Try doing a search for anything in the movies section and then cancel the search. See if the button shows up. Try quitting iTunes completely as well and then try again. This is a copy and paste that I keep handy for quick "generic" fixes. You can try these as well.
    Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    Quitting iTunes - Go to the home screen first by tapping the home button. Quit/close open apps by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

  • ATV iTunes store movie downloads vanished

    Having searched for related topics and come up empty, I am posting a new thread concerning iTunes store movies purchased directly to and lost from my ATV (disclaimer: in searching for related topics, almost all of my key words showed up results of "0", so I am suspicious that the support site is wonky ... I had to scan for related topics and tired of it before finding anything close). I have the iTunes receipts, so I am sure that I "purchased" the movies and did not "rent" by accident. Both movies have vanished from my ATV, without having been watched. They also do not appear on any of my other computers iTunes libraries. I did verify that they were purchased and were listed with a movie downloaded from my desktop computer to ATV, which is still present on my ATV. Just the two movies purchased through iTunes directly to my ATV are lost.
    Having read Winston Churchill's post on ATV not being a back up device, I am wondering if the ATV has problems with retaining content. If it is not able to reliably store files, is it in fact just an expensive "chord" linking my computer to a tv? (Winston Churchill refers to the ATV as an "iTunes extender", not a stand alone device ... could have sworn my ATV is "standing alone").
    Has anyone else experienced this problem?
    ATV and computers running latest iTunes and ATV software.

    Hey Chris,
    just wondering where you got this information from (how the iTunes movies are formatted/encoded)? is there an apple technical document that gives the specs for the iTunes movies? has Apple released this information? if so where (could you possibly include a link?), and if not, how do you know it? i'm encoding some of the DVDs that i own to put on my ipod using handbrake. Does this mean that if i set my handbrake average bitrate to 1500 kbps (and the format to MPEG-4) that i will be importing them at the same quality as the movies on iTunes? thanx very much!
    David

  • Will the Hong Kong iTunes store movie selection be expanded and will TV shows be made available?

    Will the Hong Kong iTunes store movie selection be expanded and will TV shows be made available?
    This is a determining factor as to whether I will buy an Apple TV.
    So far the movie selection is around 150 only with no TV shows available. Having said that the HD playback is flawless!

    We're all just fellow users here and as such have no information as to where Apple's negotiations with the HK movie and TV show owners might stand. It's totally up to those owners, and even in the US, the content owners have been reluctant. We'll all just have to wait and see.
    Regards.

  • Finder crashes when clicking on Applications folder

    VERY weird. Beginning a few days ago the finder on my Mac Pro crashes whenever I clicked on the Applications folder. It makes no difference what finder view I am using (icons, columns, etc.). Even if I click on the alias to the Applications folder in the sidebar, the finder crashes. I cannot view the contents of that folder by any method. The only way I can get to an item contained therein is to search for it using Spotlight.
    Thinking that maybe my startup disk was hosed somehow, I ran Disk Utility (repaired permissions and verified the disk) and ran all tests within TechTool Deluxe. Both said the disk and filesystem were fine.
    I tried copying the entire folder to another disk, but the copy aborts after the first few items (stops with Adobe Photoshop; the next item alphabetically is Aperture). In case Aperture was somehow a problem, I removed it (searched using Spotlight and then dragged it to the trash). No change in behavior.
    I used Carbon Copy Cloner to replicate the entire drive to another, newly reformatted drive and made that drive the startup disk. No change in behavior.
    It sure seems that the issue has to do with some kind of file corruption (that CCC dutifully replicated) rather than a faulty drive, but I have no idea where to look next for a solution (other than reformatting and reinstalling over 100 applications from scratch; ugh).
    Does anyone have any idea what may be going on here? Until I can fix this, the Mac Pro is pretty much useless (luckily, I also have a MacBook Pro).

    Hi - I too am having this issue. 
    When I click on any of the items in my sidebar (i.e. -desktop, documents, applications, etc...) this causes the finder to crash and restart. 
    I have tried trashing the com.apple.finder.plist and running disk utility but to no avail.  I also found this other forum discussion (https://discussions.apple.com/thread/1336291?start=0&tstart=0) Where this was part of the post
      petrock
    Re: finder crashes when clicking desktop icon in sidebar - any help? 
    Feb 2, 2008 3:43 PM (in response to choegl)
    choegl, that crash is the same place as andreas's but it got there in a different manor. In the manor I would expect it to. It is trying to retarget the window to your selection in the sidebar and setup List View according to the view options for that folder from that folder's .DS_Store. Its specifically trying to get the label for one of the columns in List View (i.e. Size or Name or Date Modified) but the value it gets from the .DS_Store is corrupt/bogus and causes the Finder to crash (specifically a component underneath the Finder call CoreFoundation via a call to CFStringGetLength). Here's how you solve your problem. In /Applications/Utilities/Terminal.app type: +cd <path to problem folder>+
    +rm .DS_Store+
    +killall Finder+ Pressing return after each line. You can get the path to the problem folder by drag/dropping the folder into the Terminal window. When the Finder comes back up, see if it still crashes when you click on that problem folder (i.e. your Desktop) in the sidebar. Repeat the steps above for any other folders that behave this way when you click on them in the sidebar. Hope that helps everyone... 
    btw, I wrote up a bug report on your behalf about this issue and sent it off to Apple (# 5721669)."
    I tried this as well and nothing! 
    Anyone have any suggestions?  I'm at a loss and am hating this issue!  BTW, if I right click on any of the items in the sidebar, I can then click on open to get the folder to open.  HASSLE!  and if I forget (which is likely since I move too fast for my own good) then I crash the finder.  Also, this happens on all the users on my mac. 
    Thanks!!!!
    Matthew
    MacBookPro 2,2 - OS X 10.6.8 - 2.16 GHz - 3 GB mem -

  • HT201272 Why all my previous downloaded apps (free or paid) suddenly not showing up on the iTunes store "purchased" section.  Every time I select "purchased", the next screen shows "no purchased app available for downloaded"?? Please help!!

    Why all my previous downloaded apps (free or paid) suddenly not showing up on the iTunes store "purchased" section.  Every time I select "purchased", the next screen shows "no purchased app available for downloaded"?? It is the same on my iphone4 or ipad 2!!  Please help!!

    Dear Metal Wheels and King Penguin.
    I have to actually same problem today 23.10.2012. For an example I have only changed billing methods and have bought hundreds of apps but I remember clearly that I bought for an example ,,Wikipanion Plus'' and ,,OPlayer'' which is now HD OPlayer and I did not see them in purchased items, neither ,,not on ipad/iphone'' nour ,,not on my computer'' and I check in both my computer. I confirm hereby that I took the chance to re-buy these two Apps again through the same account but I got the message ,,As you have bought the previous version on this account you will get this update for free'' so I clicked yes and I got them both. This doesnt only proof that I have purchased them before and purchased items in iTunes Store has some lacks to fix but also it proofs that I also bought them through that specific account as I had to confirm the buying process. In my opnion this is not a thing which Apple should be relaxed with as its very important that powerusers and regular consumers can trust and rely on doing business and to shop via iTunes. I have a lot of expensive Apple Hardware and for me this is a stepping stone and a serious test on the circle of trust. If this cant be fixed I cannot recommend others to trust the store.
    Best Regards, davidtryggva

  • Since downloading and installing Firefox 3.6.16, Firefox crashes when clicking on certain e-mails in my inbox. I need help.

    I installed v. 3.6.15 on 3/21/2011. Since then Firefox crashes when clicking on random e-mails in my inbox. I am running v. 10.6.7 on my iMac which I installed on 3/29/2011. I am running Java v. 10.6, Update 4, which was installed on 3/10/2011. My Adobe reader was just updated to v. 9.4.3. My iMac desktop is not quite 2 years old. When this problem occurs, everything clears off the screen. I get a message "Firefox quit unexpectedly. When I click on 'Reopen', I get the message: "Well, this is embarrassing. Firefox is having troubl recovering your windows and tabs. This is usually caused by a recently opened web page. (Don't know what that means) There are no 'Crash ID(s), because everything disappears from the screen. Could someone send instructions via e-mail on what to do? I am 73 years old and do not know a lot about computers.

    Hi their firefox has updated to 4.0 [http://www.mozilla.com/en-US/firefox/features/ 4.0 Features] Please can you try the following for me
    [[Firefox crashes]]

  • Indesign crashes when clicking on print options

    indesign cs6 crashes when clicking on printer or page setup within the print options. OS 10.7.4

    Peter,
    Yes, I can bring up the Paragraph Styles and the Character palettes with no document open, edit the [Basic Paragraph] style to change the font family, then open a blank document, and new text boxes will use that font.
    I'm on a bit of a deadline right now, so I ended up uninstalling ID CS5 and reinstalling it.  I can now successfully bring up the Edit menu and the right-click context menu both in a blank document and in the document I was working on before.  I'm sure the problem will reappear again at some random point in the future, so I am still looking for fixes that don't involve reinstalling the app.
    BTW, I have tried exporting my work document to IDML and re-importing it, but to no avail.  I've also tried toggling Dynamic Spelling (past threads have suggested this as a possible fix), but also to no avail.
    It would be really nice if Adobe products produced some sort of crash dump or bug report when this sort of thing happens...

  • Microsoft Expression Encoder 4 crashes when clicking Start button to begin live smooth streaming to a publishing point created in Windows Server 2012

    Microsoft Expression Encoder 4 crashes when clicking Start button to begin live smooth streaming to a publishing point created in Windows Server 2012, I've got the following error. Can anyone help me with this? Thanks in advance!
    Nombre del evento de problema:    CLR20r3
      Firma del problema 01:    encoder.exe
      Firma del problema 02:    4.0.4276.0
      Firma del problema 03:    4eafa0d7
      Firma del problema 04:    mscorlib
      Firma del problema 05:    4.0.30319.18408
      Firma del problema 06:    52310b91
      Firma del problema 07:    3e69
      Firma del problema 08:    0
      Firma del problema 09:    System.InvalidCastException
      Versión del sistema operativo:    6.2.9200.2.0.0.272.7
      Id. de configuración regional:    3082
      Información adicional 1:    5861
      Información adicional 2:    5861822e1919d7c014bbb064c64908b2
      Información adicional 3:    dac6
      Información adicional 4:    dac6c2650fa14dd558bd9f448e23afd1
    Lea nuestra declaración de privacidad en línea:
      http://go.microsoft.com/fwlink/?linkid=190175
    Si la declaración de privacidad en línea no está disponible, lea la declaración de privacidad sin conexión:
      C:\Windows\system32\es-ES\erofflps.txt

    2014-12-17 16:05:41  Msg 5170, Level 16, State 1, Server \\.\pipe\Microsoft##WID\tsql\query,  Line 2
    Cannot create file 'C:\Windows\WID\Data\SUSDB.mdf' because it already exists
    Looks like somebody forgot to remove the database from the last time WSUS was installed.
    Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

  • Crash when clicking on edit menu

    Hi,
    on a customers computer, adobe reader crashes when clicking on the edit menu (german menu "Bearbeiten").
    It doesn't matter if a pdf is open or not.
    Uninstalling and reinstalling did not help.
    What can I do?
    Thanks alot,
    Fabian

    Peter,
    Yes, I can bring up the Paragraph Styles and the Character palettes with no document open, edit the [Basic Paragraph] style to change the font family, then open a blank document, and new text boxes will use that font.
    I'm on a bit of a deadline right now, so I ended up uninstalling ID CS5 and reinstalling it.  I can now successfully bring up the Edit menu and the right-click context menu both in a blank document and in the document I was working on before.  I'm sure the problem will reappear again at some random point in the future, so I am still looking for fixes that don't involve reinstalling the app.
    BTW, I have tried exporting my work document to IDML and re-importing it, but to no avail.  I've also tried toggling Dynamic Spelling (past threads have suggested this as a possible fix), but also to no avail.
    It would be really nice if Adobe products produced some sort of crash dump or bug report when this sort of thing happens...

  • Adobe Applications Crash when Clicking on Smart Folders

    APPLICATIONS EFFECTED: Adobe InDesign Cs6, Adobe Indesign CS5.5 and Adobe Illustrator CS5.5 on Mac OSX 10.8 (Mountain Lion)
    THE PROBLEM: The above applications will crash when clicking on File > Open and selecting a Smart Folder in the sidebar.
    STEPS TAKEN TO FIX THE PROBLEM:
    I have done a clean install of my system and have updated to the latest versions of all software, yet the problem remains.
    I have also done a clean install on another system and it also has the same problem.
    BACKGROUND INFO:
    Information about smart folders can be found here:
    http://support.apple.com/kb/PH4158
    This is a clear bug, so where can I get help to get a fix for the problem?

    Are the folders in question inside your home folder? If not, where are they?
    Before you do anything else, I suggest you quit Dropbox and see whether there's any change.

Maybe you are looking for

  • Fast user switching animation not working on new iMac with 10.9.1

    I have a late 2013 iMac with the GeForce GTX 780M, pre-installed with 10.9 and then immediately updated to 10.9.1 out of the box. I imported my adminstrator account from an older iMac with Mountain Lion, using Migration Assistant. No problems experie

  • Pdf display problem in Adobe Reader (NOT plugin)

    I looked around and found a lot of people having problems with the .pdf plugin inside Safari... that is NOT my problem... just to get it out of the way... I have .pdf files on my iMac, files in which I work, like forms. They are standalone and have n

  • How to create a Dynamic header

    Hi All, I have a tableview and I need to display another header (probably in html)... The problem is..If the size of a cell value incerases, the total cell size of that tableview will also expand, but the header above is static. Can anyone help me ou

  • Regarding - add a new field in migo transaction

    Hai guys,      i need to add  one field in MIGO transaction, can u pls tell me the step by step procedure for adding the new field in migo transaction. Regards, N.selvamuthukumar.

  • Best Practices - Multiple Tables

    Post Author: lpangelrob CA Forum: Data Connectivity and SQL Hmm. I like this forum much better.Anyways... we're a futures company, and SQL Server 2k5 is set up so that there are a couple of ways to get the previous trade date and put it into the repo