ITunes crashes when closing Genius Sidebar

I upgraded to iTunes 8 without any problems it seemed. It took "Genius" forever to analyze my iTunes library but it all seemed to work. "Genius" can made recommendations.
The problem is when I try to exit the Genius Sidebar. ITunes crashes at that point. I have Windows Vista32. Any ideas for help?

Me too. How do I turn that off permanently. It *****. I work at Starbucks a lot and it's loading a bunch of Starbucks crap I don't want to listen to. Try going offline and rebooting itunes then setting your prefs. That seemed to work for me on the crashing prob.

Similar Messages

Itunes crashes when trying to turn on genius

well I just changed my pc. And everytime I try to turn on genius iTunes crashes. Already tried reinstalling and no luck. Do someone knows how to fix this? (iTunes 11.1.2.31 Windows 8)

For anyone that has this problem I already found the fix
If you are running iTunes 11 on Windows 8 and iTunes crashes when you go to the iTunes store, you just need to copy a dll file:
Dopying the QTMovieWin.dll from c:\program files (x86)\common files\apple\apple application support\ INTO c:\program files (x86)/iTunes
Someone else already find it hahaa

Itunes crashes when microsoft visual studio 2012 is installed

Hello everyone!
Hope you all are ok ^^
As you see, I'm having a serious problem with iTunes and Microsoft Visual Studio 2012 .
Since I've installed MVS2012 , iTunes crashes when I open it.
I installed the latest version of both of them but no success.
I tried to change its Compatibility Mode but didn't work.
Tried to troubleshooting, no success either.
I was thinking that It was probably a windows 8 error, so I installed both in a windows 7
laptop and I have the same message and the same problem.
The message it shows is "iTunes has stopped working... " and it only shows a Close Program button
I thought it made this problem when both were opened, so I closed MVS2012 and run
iTunes alone, but didn't work either.
I also tried to reinstall iTunes from an earlier version to the newest version. Don't work.
But iTunes does work when it is opened once it's installed (first use), and when it's closed and re opened
it crashes.
Could someone help me with this problem? I really appreciate it ^^
Ask me if you need more information. Thank you ^^

Resolved.
Found the answer in other apple.forum
Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
to: C:\Program Files (x86)\iTunes

Itunes crashes when syncing contacts

My itunes crashes when it tries to sync contacts with Outlook. I cannot even select the Contacts tab to changes the settings. When I click the Contacts tab, itunes crashes. Has anyone experienced this problem?
Message was edited by: MR.W

Ok... was able to disable sync of contacts as follows:
1 - Make sure Outlook is closed.
2 - Open up iTunes
3 - Stop sync
4 - Go to contacts tab under your ipod
5 - Allow it to try and start outlook, will give you an error about how it is not logged on. (have to time it well, or it might crash again)
6 - Uncheck sync contacts and hit apply. I let it remove all contacts.
Now I do not have to sync contacts (which is fine for my ipod classic... not sure if this affects iPhone users as well).

Itunes crashes when trying to open the devices preferences

itunes crashes when trying to open the devices preferences. I use Mac osX 10.7.3 and iPhone 4s. The iPhone (and iPad) syncs via WLAN but when i try to open the iPhones/iPad Preferences in iTunes iTunes crashes. Any Idea?

Hi there AlexHB123,
You may find the troubleshooting steps in the article below helpful.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
-Griff W.

Another report of Safari crashing when closing windows

Hi... I've seen another thread about Safari crashing when closing windows, but it was suggested that I create a new thread for my issue, so my comments aren't confused with those in the existing thread.
I'm running Safari for Mac (Version 5.0.1 (6533.17.8) on a MacBook Core Duo 2.4 GHz, running Snow Leopard 10.6.2. When I have multiple windows open and I close one or two of them, I get the pinwheel and then Safari quits unexpectedly. I have never observed this to happen if I'm running a single window in Safari and I close it. It only occurs when multiple windows are open. It seems to occur more frequently if I have downloaded any files.
I'll mention that I also have an iMac Core Duo 20", and I do not observe the same problem.
Hopefully, someone will be able to suggest something. Here is the crash log:
Process: Safari [28681]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.0.1 (6533.17.8)
Build Info: WebBrowser-75331708~1
Code Type: X86 (Native)
Parent Process: launchd [214]
Date/Time: 2010-08-16 10:23:20.623 -0500
OS Version: Mac OS X 10.6.4 (10F569)
Report Version: 6
Interval Since Last Report: 117465 sec
Crashes Since Last Report: 7
Per-App Interval Since Last Report: 86908 sec
Per-App Crashes Since Last Report: 6
Anonymous UUID: 7D730D98-E83F-474D-AC8E-FF12447447BC
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x0000000061506d6f
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
objc_msgSend() selector name: release
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x984d5eec objc_msgSend + 44
1 com.apple.Foundation 0x921eda3c __delayedPerformCleanup + 59
2 com.apple.CoreFoundation 0x953946e2 CFRunLoopTimerInvalidate + 786
3 com.apple.CoreFoundation 0x9534fabb __CFRunLoopRun + 9003
4 com.apple.CoreFoundation 0x9534d094 CFRunLoopRunSpecific + 452
5 com.apple.CoreFoundation 0x9534cec1 CFRunLoopRunInMode + 97
6 com.apple.HIToolbox 0x98099f9c RunCurrentEventLoopInMode + 392
7 com.apple.HIToolbox 0x98099d51 ReceiveNextEventCommon + 354
8 com.apple.HIToolbox 0x98099bd6 BlockUntilNextEventMatchingListInMode + 81
9 com.apple.AppKit 0x96861a89 _DPSNextEvent + 847
10 com.apple.AppKit 0x968612ca -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
11 com.apple.Safari 0x0001687a 0x1000 + 88186
12 com.apple.AppKit 0x9682355b -[NSApplication run] + 821
13 com.apple.AppKit 0x9681b5ed NSApplicationMain + 574
14 com.apple.Safari 0x0000adf9 0x1000 + 40441
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x928288da select$DARWIN_EXTSN$NOCANCEL + 10
1 libSystem.B.dylib 0x9281414b dispatch_mgrinvoke + 454
2 libSystem.B.dylib 0x92813519 dispatch_queueinvoke + 163
3 libSystem.B.dylib 0x928132be dispatch_workerthread2 + 240
4 libSystem.B.dylib 0x92812d41 pthreadwqthread + 390
5 libSystem.B.dylib 0x92812b86 start_wqthread + 30
Thread 2: WebCore: IconDatabase
0 libSystem.B.dylib 0x9281b066 _semwaitsignal + 10
1 libSystem.B.dylib 0x9281ad22 pthread_condwait + 1191
2 libSystem.B.dylib 0x9281c9b8 pthreadcondwait$UNIX2003 + 73
3 com.apple.WebCore 0x915f682a WebCore::IconDatabase::syncThreadMainLoop() + 266
4 com.apple.WebCore 0x915f2b1c WebCore::IconDatabase::iconDatabaseSyncThread() + 188
5 libSystem.B.dylib 0x9281a81d pthreadstart + 345
6 libSystem.B.dylib 0x9281a6a2 thread_start + 34
Thread 3: Safari: CertRevocationChecker
0 libSystem.B.dylib 0x927ed0fa machmsgtrap + 10
1 libSystem.B.dylib 0x927ed867 mach_msg + 68
2 com.apple.CoreFoundation 0x9534dfaf __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9534d094 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x9534cec1 CFRunLoopRunInMode + 97
5 com.apple.Safari 0x0002f321 0x1000 + 189217
6 com.apple.Safari 0x0002f06a 0x1000 + 188522
7 com.apple.Safari 0x0002f003 0x1000 + 188419
8 libSystem.B.dylib 0x9281a81d pthreadstart + 345
9 libSystem.B.dylib 0x9281a6a2 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x927ed0fa machmsgtrap + 10
1 libSystem.B.dylib 0x927ed867 mach_msg + 68
2 com.apple.CoreFoundation 0x9534dfaf __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9534d094 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x9534cec1 CFRunLoopRunInMode + 97
5 com.apple.Foundation 0x9221142c +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
6 com.apple.Foundation 0x921d88d4 -[NSThread main] + 45
7 com.apple.Foundation 0x921d8884 _NSThread__main_ + 1499
8 libSystem.B.dylib 0x9281a81d pthreadstart + 345
9 libSystem.B.dylib 0x9281a6a2 thread_start + 34
Thread 5: Safari: SafeBrowsingManager
0 libSystem.B.dylib 0x927ed0fa machmsgtrap + 10
1 libSystem.B.dylib 0x927ed867 mach_msg + 68
2 com.apple.CoreFoundation 0x9534dfaf __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9534d094 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x9534cec1 CFRunLoopRunInMode + 97
5 com.apple.Safari 0x0002f321 0x1000 + 189217
6 com.apple.Safari 0x0002f06a 0x1000 + 188522
7 com.apple.Safari 0x0002f003 0x1000 + 188419
8 libSystem.B.dylib 0x9281a81d pthreadstart + 345
9 libSystem.B.dylib 0x9281a6a2 thread_start + 34
Thread 6: Safari: SnapshotStore
0 libSystem.B.dylib 0x9281b066 _semwaitsignal + 10
1 libSystem.B.dylib 0x9281ad22 pthread_condwait + 1191
2 libSystem.B.dylib 0x9281c9b8 pthreadcondwait$UNIX2003 + 73
3 com.apple.JavaScriptCore 0x950d4ae1 ***::ThreadCondition::timedWait(***::Mutex&, double) + 81
4 com.apple.Safari 0x00045185 0x1000 + 278917
5 com.apple.Safari 0x000450d5 0x1000 + 278741
6 libSystem.B.dylib 0x9281a81d pthreadstart + 345
7 libSystem.B.dylib 0x9281a6a2 thread_start + 34
Thread 7: WebCore: LocalStorage
0 libSystem.B.dylib 0x9281b066 _semwaitsignal + 10
1 libSystem.B.dylib 0x9281ad22 pthread_condwait + 1191
2 libSystem.B.dylib 0x9281c9b8 pthreadcondwait$UNIX2003 + 73
3 com.apple.JavaScriptCore 0x950d4ae1 ***::ThreadCondition::timedWait(***::Mutex&, double) + 81
4 libSystem.B.dylib 0x9281a81d pthreadstart + 345
5 libSystem.B.dylib 0x9281a6a2 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x9280c086 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x9538d80d __CFSocketManager + 1085
2 libSystem.B.dylib 0x9281a81d pthreadstart + 345
3 libSystem.B.dylib 0x9281a6a2 thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x927ed0fa machmsgtrap + 10
1 libSystem.B.dylib 0x927ed867 mach_msg + 68
2 com.apple.CoreFoundation 0x9534dfaf __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9534d094 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x95352fd4 CFRunLoopRun + 84
5 com.apple.CoreMedia 0x995ed40e FigThreadGlobalNetworkBufferingRunloop + 149
6 libSystem.B.dylib 0x9281a81d pthreadstart + 345
7 libSystem.B.dylib 0x9281a6a2 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x927ed0fa machmsgtrap + 10
1 libSystem.B.dylib 0x927ed867 mach_msg + 68
2 com.apple.CoreFoundation 0x9534dfaf __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9534d094 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x95352fd4 CFRunLoopRun + 84
5 com.apple.QuickTime 0x94598c52 QTSNetworkThread_RunThread + 117
6 libSystem.B.dylib 0x9281a81d pthreadstart + 345
7 libSystem.B.dylib 0x9281a6a2 thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x927ed0fa machmsgtrap + 10
1 libSystem.B.dylib 0x927ed867 mach_msg + 68
2 com.joesoft.hal 0x1a46d578 HandlePatchThread(void*) + 104
3 libSystem.B.dylib 0x9281a81d pthreadstart + 345
4 libSystem.B.dylib 0x9281a6a2 thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x9281b066 _semwaitsignal + 10
1 libSystem.B.dylib 0x9281ad22 pthread_condwait + 1191
2 libSystem.B.dylib 0x9281c9b8 pthreadcondwait$UNIX2003 + 73
3 ...dia.FlashPlayer-10.6.plugin 0x21c4433f unregister_ShockwaveFlash + 45695
4 ...dia.FlashPlayer-10.6.plugin 0x21818884 0x21800000 + 100484
5 ...dia.FlashPlayer-10.6.plugin 0x21c4443e unregister_ShockwaveFlash + 45950
6 ...dia.FlashPlayer-10.6.plugin 0x21c44575 unregister_ShockwaveFlash + 46261
7 libSystem.B.dylib 0x9281a81d pthreadstart + 345
8 libSystem.B.dylib 0x9281a6a2 thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x9281b066 _semwaitsignal + 10
1 libSystem.B.dylib 0x9281ad22 pthread_condwait + 1191
2 libSystem.B.dylib 0x9281c9b8 pthreadcondwait$UNIX2003 + 73
3 ...dia.FlashPlayer-10.6.plugin 0x21c4433f unregister_ShockwaveFlash + 45695
4 ...dia.FlashPlayer-10.6.plugin 0x21818884 0x21800000 + 100484
5 ...dia.FlashPlayer-10.6.plugin 0x21c4443e unregister_ShockwaveFlash + 45950
6 ...dia.FlashPlayer-10.6.plugin 0x21c44575 unregister_ShockwaveFlash + 46261
7 libSystem.B.dylib 0x9281a81d pthreadstart + 345
8 libSystem.B.dylib 0x9281a6a2 thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x927ed15a semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x9281aca5 pthread_condwait + 1066
2 libSystem.B.dylib 0x92849848 pthreadcond_timedwait_relativenp + 47
3 ...dia.FlashPlayer-10.6.plugin 0x21c44301 unregister_ShockwaveFlash + 45633
4 ...dia.FlashPlayer-10.6.plugin 0x21b34778 0x21800000 + 3360632
5 ...dia.FlashPlayer-10.6.plugin 0x21c4443e unregister_ShockwaveFlash + 45950
6 ...dia.FlashPlayer-10.6.plugin 0x21c44575 unregister_ShockwaveFlash + 46261
7 libSystem.B.dylib 0x9281a81d pthreadstart + 345
8 libSystem.B.dylib 0x9281a6a2 thread_start + 34
Thread 15:
0 libSystem.B.dylib 0x927ed15a semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x9281aca5 pthread_condwait + 1066
2 libSystem.B.dylib 0x92849848 pthreadcond_timedwait_relativenp + 47
3 ...dia.FlashPlayer-10.6.plugin 0x21c44301 unregister_ShockwaveFlash + 45633
4 ...dia.FlashPlayer-10.6.plugin 0x21b346e2 0x21800000 + 3360482
5 ...dia.FlashPlayer-10.6.plugin 0x21c4443e unregister_ShockwaveFlash + 45950
6 ...dia.FlashPlayer-10.6.plugin 0x21c44575 unregister_ShockwaveFlash + 46261
7 libSystem.B.dylib 0x9281a81d pthreadstart + 345
8 libSystem.B.dylib 0x9281a6a2 thread_start + 34
Thread 16:
0 libSystem.B.dylib 0x927ed15a semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x9281aca5 pthread_condwait + 1066
2 libSystem.B.dylib 0x92849848 pthreadcond_timedwait_relativenp + 47
3 ...dia.FlashPlayer-10.6.plugin 0x21c44301 unregister_ShockwaveFlash + 45633
4 ...dia.FlashPlayer-10.6.plugin 0x21b34778 0x21800000 + 3360632
5 ...dia.FlashPlayer-10.6.plugin 0x21c4443e unregister_ShockwaveFlash + 45950
6 ...dia.FlashPlayer-10.6.plugin 0x21c44575 unregister_ShockwaveFlash + 46261
7 libSystem.B.dylib 0x9281a81d pthreadstart + 345
8 libSystem.B.dylib 0x9281a6a2 thread_start + 34
Thread 17:
0 libSystem.B.dylib 0x927ed15a semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x9281aca5 pthread_condwait + 1066
2 libSystem.B.dylib 0x92849848 pthreadcond_timedwait_relativenp + 47
3 ...dia.FlashPlayer-10.6.plugin 0x21c44301 unregister_ShockwaveFlash + 45633
4 ...dia.FlashPlayer-10.6.plugin 0x21b34778 0x21800000 + 3360632
5 ...dia.FlashPlayer-10.6.plugin 0x21c4443e unregister_ShockwaveFlash + 45950
6 ...dia.FlashPlayer-10.6.plugin 0x21c44575 unregister_ShockwaveFlash + 46261
7 libSystem.B.dylib 0x9281a81d pthreadstart + 345
8 libSystem.B.dylib 0x9281a6a2 thread_start + 34
Thread 18:
0 libSystem.B.dylib 0x927ed15a semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x9281aca5 pthread_condwait + 1066
2 libSystem.B.dylib 0x92849848 pthreadcond_timedwait_relativenp + 47
3 ...dia.FlashPlayer-10.6.plugin 0x21c44301 unregister_ShockwaveFlash + 45633
4 ...dia.FlashPlayer-10.6.plugin 0x21b346e2 0x21800000 + 3360482
5 ...dia.FlashPlayer-10.6.plugin 0x21c4443e unregister_ShockwaveFlash + 45950
6 ...dia.FlashPlayer-10.6.plugin 0x21c44575 unregister_ShockwaveFlash + 46261
7 libSystem.B.dylib 0x9281a81d pthreadstart + 345
8 libSystem.B.dylib 0x9281a6a2 thread_start + 34
Thread 19:
0 libSystem.B.dylib 0x927ed15a semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x9281aca5 pthread_condwait + 1066
2 libSystem.B.dylib 0x92849848 pthreadcond_timedwait_relativenp + 47
3 ...dia.FlashPlayer-10.6.plugin 0x21c44301 unregister_ShockwaveFlash + 45633
4 ...dia.FlashPlayer-10.6.plugin 0x21b346e2 0x21800000 + 3360482
5 ...dia.FlashPlayer-10.6.plugin 0x21c4443e unregister_ShockwaveFlash + 45950
6 ...dia.FlashPlayer-10.6.plugin 0x21c44575 unregister_ShockwaveFlash + 46261
7 libSystem.B.dylib 0x9281a81d pthreadstart + 345
8 libSystem.B.dylib 0x9281a6a2 thread_start + 34
Thread 20:
0 libSystem.B.dylib 0x927ed15a semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x9281aca5 pthread_condwait + 1066
2 libSystem.B.dylib 0x92849848 pthreadcond_timedwait_relativenp + 47
3 ...dia.FlashPlayer-10.6.plugin 0x21c44301 unregister_ShockwaveFlash + 45633
4 ...dia.FlashPlayer-10.6.plugin 0x21b34778 0x21800000 + 3360632
5 ...dia.FlashPlayer-10.6.plugin 0x21c4443e unregister_ShockwaveFlash + 45950
6 ...dia.FlashPlayer-10.6.plugin 0x21c44575 unregister_ShockwaveFlash + 46261
7 libSystem.B.dylib 0x9281a81d pthreadstart + 345
8 libSystem.B.dylib 0x9281a6a2 thread_start + 34
Thread 21:
0 libSystem.B.dylib 0x928129d2 _workqkernreturn + 10
1 libSystem.B.dylib 0x92812f68 pthreadwqthread + 941
2 libSystem.B.dylib 0x92812b86 start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x61506d6f ebx: 0x96a8a94c ecx: 0x96feff80 edx: 0x258fbbc0
edi: 0x04c2830f esi: 0xffcffbdf ebp: 0xbfffe8e8 esp: 0xbfffe8a4
ss: 0x0000001f efl: 0x00010206 eip: 0x984d5eec cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x61506d6f
Binary Images:
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Model: MacBook4,1, BootROM MB41.00C1.B00, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB, SMC 1.31f0
Graphics: Intel GMA X3100, GMA X3100, Built-In, 144 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.91.27)
Bluetooth: Version 2.3.3f8, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Network Service: Parallels Shared Networking Adapter, Ethernet, en2
Network Service: Parallels Host-Only Networking Adapter, Ethernet, en3
Serial ATA Device: WDC WD5000BEVT-22A0RT0, 465.76 GB
Parallel ATA Device: MATSHITADVD-R UJ-857E
USB Device: External USB HDD, 0x0930 (Toshiba Corporation), 0xa001, 0xfd100000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0229, 0x5d200000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x1a100000
FireWire Device: 1394 USB COMBO, Generic, Up to 400 Mb/sec

Hi Bee.
I think (fingers crossed) that the problem may be resolved. I removed the referenced "unsanty" folders, which apparently were installed by other apps that didn't explicitly say that they were being installed. My current hunches are Stuffit Deluxe 12, or possibly an older version of Weatherbug (ca 2008). But since removing PGP and the Unsanity enablers, I haven't experienced a crash. I've also updated Weatherbug and I've also gotten the most recent update to Stuffit 12 (v12.0.2).
I'll keep an eye on things, but if the problem is gone, I'm good to go.
Come to think of it the only difference between my desktop iMac and my MacBook is that I never installed PGP on my desktop. StuffIt Deluxe and WeatherBug are installed on both.
Thx,
TRB

ITunes crashes when I connect my iPod to the PC when iTunes is running....

I have written about this problem before, but there have not been any successful solutions as of this date. I will explain my situation a little further and maybe someone can help.
Most of the time, when I connect my iPod to my pc while iTunes is running, the instance the iPod shows up on the library site, and whenever I move the cursor, iTunes crashes, so I have to close iTunes right away and try to disconnect my iPod. Most of the time, a message comes up that says info is being transferred to the ipod and that I shouldn't disconnet it at that time, but I usually go ahead because I know it isn't transferring at that time, since itunes has crashed.
Sometimes, after I have clicked on the first message to go ahead and disconnect my ipod, another messages comes up that says something to the effect of, "You can't disconnect because it is being used by another server at this time." So I click "OK" and then iTunes stays on for a few moments which gives me time to transfer a song or two, but then itunes crashes as soon as it finished transferring or before it finishes.
As anyone can imagine, this has really become a hugh problem. Having an iPod and not being able to use iTunes makes it very unhandy. I'm not able to add any new music or any of the playlists which i have been working on. Does anyone have a solution, or any suggestions as to what may be going on? It would be deeply appreciated.
I plan to restore my iPod in a day or two if I don't get a solution to this, but I don't have all of the music, videos, etc. that I have on the iPod since I removed much of it from iTunes to help the computer run faster. I had over 2000 items in the library, so it was pulling the pc down and it was taking forever to use the computer.
I am unable to use any of the software to transfer everything from my iPod to the iTunes library because of the problem with iTunes crashing when I connect the iPod, so this isn't a solution at this time.
Someone, please help!
HP Windows XP Using DSL for internet access

I suspect a hardware problem. But do the following to rule out a software problem:
- Reset. Nothing will be lost.
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Restore the iPod from backup via iTunes
- Resore the iPid to factoery defaults/new iPod.
In the latter part of you post, I thin you ar sayng that you do not have a syning computer and the music is not on the computer. If so, do the following so you will not lose anthing (or very little) when you restore.
- Transfer iTunes purchases to the computer:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
- Transfer other music by using a third-party program like one of those discussed here:
Best iPod to PC
- Connect the iPod to the computer and right click on the iPod under Devices in iTunes and select Backup. This will make a backup so you can restore to the backup

Firefox won't load homepage when launched and crashes when closed.

Last night, while I was in Firefox, a notification popped up that updater.exe had been downloaded. I could easily take a guess: a new version of Firefox was out. I closed Firefox and then had the updater do its thing.
When Firefox then launched & came up with a blank screen (like what you would see with New Tab), I was a little confused. I checked Tools > Options and the general tab was still set to show the homepage when Firefox starts up (Xfinity). I also went through all the other tabs and found that nothing had been changed. It was 18.0, as shown in "About Firefox" so I was scratching my head as to what was going on. Humoring myself, I clicked the "home" Icon, and sure enough it toop me to my homepage. Figuring I'd take a shot at it later, I closed Firefox (The red X in the upper right).
Then things took a stranger turn. Upon closing, the Mozilla Crash Report screen popped up. I figured this was a one-time thing, so I didn't send a report. I launched Firefox again, and again I got a blank screen. Upon closing, the Crash Report screen popped up again. To ensure this was just something with Firefox, I launched Internet Explorer. It showed the homepage upon launch, and didn't crash when closed.
Now, upon getting the troubleshoot information, I discovered another twist: When I go to close one of the tabs, Forefox crashes.
This has me scratching my head. Before I updated, everything was perfectly fine. Now I run into this. Any thoughts?

Alright, I just tried to reset (help > Troubleshooting > click 'Reset Firefox'. It said it would try to hold onto bookmarks, passwords, etc). When it closes, we hit the Crash Report screen again. Launching Firefox reveals nothing has changed (Theme being the same is the give-away). I'd say that hasn't worked as of yet.
I typed about:crashes and copy/pasted everything in the "details" tab. If the "Raw Dump" tab would be more effective, just say so and I'll add that
Signature coffplgn.dll@0x3714
UUID 89ad14cd-e4c9-43d9-9ba0-fa8332130111
Date Processed 2013-01-11 08:26:27
Uptime 27
Last Crash more than 3 months before submission
Install Age 27 seconds since version was first installed.
Install Time 2013-01-11 08:25:31
Product Firefox
Version 18.0
Build ID 20130104151925
Release Channel release
OS Windows NT
OS Version 5.1.2600 Service Pack 3
Build Architecture x86
Build Architecture Info AuthenticAMD family 16 model 2 stepping 3
Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC
Crash Address 0x54d7048
User Comments
App Notes
AdapterVendorID: 0x1002, AdapterDeviceID: 0x9611, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.531.0.0
D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers-
Processor Notes
EMCheckCompatibility True
Winsock LSP
MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0BBE6F70-6FFF-4959-B762-459BA69AE89C}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0BBE6F70-6FFF-4959-B762-459BA69AE89C}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CA2BB869-E7F7-405E-9266-0E2BDF8F748D}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CA2BB869-E7F7-405E-9266-0E2BDF8F748D}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2FAAFBE0-C5F0-46B6-A02A-3B87402292F7}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2FAAFBE0-C5F0-46B6-A02A-3B87402292F7}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
Adapter Vendor ID 0x1002
Adapter Device ID 0x9611
Total Virtual Memory 2147352576
Available Virtual Memory 1770160128
System Memory Use Percentage 29
Available Page File 4371468288
Available Physical Memory 2476265472
Bugzilla - Report this bug in Firefox, Core, Plug-Ins, or Toolkit
Related Bugs
783369 NEW --- Norton Confidential 2012/2013 crashes (couictlr.dll, coffplgn.dll)
Crashing Thread
Frame Module Signature Source
0 @0x54d7048
1 coFFPlgn.dll coFFPlgn.dll@0x3714
2 couictlr.dll couictlr.dll@0x28355
3 couictlr.dll couictlr.dll@0x3dcec
4 couictlr.dll couictlr.dll@0x35609
5 couictlr.dll couictlr.dll@0xbe7f
6 oleaut32.dll APP_DATA::AllocCachedMem
7 couictlr.dll couictlr.dll@0x6106b
8 coFFPlgn.dll coFFPlgn.dll@0x590e7
9 coFFPlgn.dll coFFPlgn.dll@0xa812b
10 coFFPlgn.dll coFFPlgn.dll@0x51748
11 coFFPlgn.dll coFFPlgn.dll@0x2bec
12 coFFPlgn.dll coFFPlgn.dll@0x4ef66
13 coFFPlgn.dll coFFPlgn.dll@0xb335b
14 coFFPlgn.dll coFFPlgn.dll@0xc753f
15 coFFPlgn.dll coFFPlgn.dll@0x3c5a3
16 coFFPlgn.dll coFFPlgn.dll@0xa7b00
17 coFFPlgn.dll coFFPlgn.dll@0xa522
18 coFFPlgn.dll coFFPlgn.dll@0xc6fe
19 coFFPlgn.dll coFFPlgn.dll@0x2a908
20 coFFPlgn.dll coFFPlgn.dll@0xc8813
21 coFFPlgn.dll coFFPlgn.dll@0xa9e51
22 coFFPlgn.dll coFFPlgn.dll@0x2a346
23 coFFPlgn.dll coFFPlgn.dll@0xaa35b
24 xul.dll nsObserverService::NotifyObservers xpcom/ds/nsObserverService.cpp:149
25 xul.dll nsCOMPtr_base::assign_from_qi obj-firefox/xpcom/build/nsCOMPtr.cpp:56
26 xul.dll xul.dll@0xebfe67
27 @0x12c713
28 xul.dll nsWindowWatcher::RemoveWindow embedding/components/windowwatcher/src/nsWindowWatcher.cpp:1221
29 xul.dll nsAppShellService::UnregisterTopLevelWindow xpfe/appshell/src/nsAppShellService.cpp:525
30 xul.dll nsTimerImpl::Release xpcom/threads/nsTimerImpl.cpp:138
31 xul.dll nsWebShellWindow::Destroy xpfe/appshell/src/nsWebShellWindow.cpp:758
Show/hide other threads

Itunes crashes when importing music (v10.5.2.11, Win 7 (64))

iTunes crashes whenever I try to import either a file or folder - regardless of the file format (e.g. WMA, MP3 etc.).
This is only a recent problem. Is the only option to try to re-install iTunes?
Thanks for any assistance.
Dyswim

I have had the same problem & itunes crashes when i try to import a file. Now i can't even start itune. I've reinstalled itunes so many times, without a fix, I've lost count.
I did post and had no reply. I'll watch this post with interest.

ITunes crashes when Importing music from CD

Hi,
Im having trouble importing CD's using itunes. The process begins and then midway through the first track i get an error message saying that itunes need to close. I have run the CD diagnostics, but dont really understand what they mean. If anyone can offer any ideas on how to fix this it would be very gratefully recieved.
Thanks,
My CD Diagnostics results:
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
eveshamvale AWRDACPI
iTunes 6.0.3.5
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: AFS2K (3.1.21.0), BSSTOR (1.0.7.0),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: RADEON 7500 Series\RADEON 7500 Series
IDE\DiskMaxtor6Y080L0_________________________YAR41BW0, Bus Type ATA, Bus Address [0,0]
IDE\CdRomHL-DT-STCD-RW_GCE-8520B________________1.03___, Bus Type ATA, Bus Address [1,0]
IDE\CdRomHL-DT-STDVD-ROM_GDR8161B_______________0100___, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
D: HL-DT-ST DVD-ROM GDR8161B, Rev 0100
Audio CD in drive.
Found 17 songs on CD, playing time 75:51 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:33:45
Track 3, start time 07:48:40
Track 4, start time 12:09:20
Track 5, start time 15:38:47
Track 6, start time 19:13:32
Track 7, start time 22:08:32
Track 8, start time 26:44:32
Track 9, start time 30:24:22
Track 10, start time 35:19:72
Track 11, start time 41:43:50
Track 12, start time 46:32:25
Track 13, start time 51:25:05
Track 14, start time 57:55:02
Track 15, start time 62:58:65
Track 16, start time 67:45:55
Track 17, start time 72:12:15
Audio CD reading succeeded.
Get drive speed succeeded.
E: HL-DT-ST CD-RW GCE-8520B, Rev 1.03
Audio CD in drive.
Found 12 songs on CD, playing time 49:42 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:56:45
Track 3, start time 08:19:37
Track 4, start time 12:21:05
Track 5, start time 16:54:65
Track 6, start time 21:40:52
Track 7, start time 26:57:60
Track 8, start time 30:54:62
Track 9, start time 34:33:25
Track 10, start time 38:37:42
Track 11, start time 42:09:10
Track 12, start time 44:35:30
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 10 12 16 24 32 40 48 52.
The drive CDRW speeds are: 4 8 10.

I have had the same problem & itunes crashes when i try to import a file. Now i can't even start itune. I've reinstalled itunes so many times, without a fix, I've lost count.
I did post and had no reply. I'll watch this post with interest.

Itunes Crashes when importing Music File or Folder on Windows 7 64-Bit with Itune 10.5 and update ios 5

Itunes crashes when importing Music File or Folder ever since i updated it yesterday

You can try downloading 7-Zip (free), or a free trial of WinRAR, and unpack the iTunesSetup.exe or iTunesSetup64.exe file into its components then try installing them individually in alphabetical order (don't try to install SetupAdmin.exe or iCloud.msi). You may get a more useful error message as to which component has problems.
tt2

ITunes crashes when doing a power search. I get a Microsoft Visual C Runtime Library Error message: Program C:\Program Files (x86)\iTunes\iTunes.exe R6025. Pure virtual functional call. If I select ok, Windows 7 pops up with iTunes has stopped working

iTunes crashes when doing a power search. I get a Microsoft Visual C Runtime Library Error message: Program C:\Program Files (x86)\iTunes\iTunes.exe R6025. Pure virtual functional call. If I select ok, Windows 7 pops up with iTunes has stopped working and then it shuts iTunes down. Anyone else every have this issue. Any ideas on a fix?
Thanks,

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

ITunes crashing when connecting to the store on Windows 8.1

Hello,
I had iTunes crashing when connecting to the iTunes Store with an Apple ID. I tried unsucessfully all the solutions posted on the many threads of people having the same issue. So I decided to reinstall Windows. A clean Windows 8.1 install from the Microsoft DVD. And guess what, it is still crashing! How can this even be possible?
The problem:
- iTunes crashes when connecting to the store with an Apple ID. It connects, briefly freezes, then crashes.
- I can access the store without an Apple ID without crashes. But it crashes as soon as I connect with an Apple ID.
The system:
- A clean, fully updated, Windows 8.1 Pro w/ WMC install from the Microsoft DVD.
- Applications I installed, along with iTunes: Adobe Reader, Google Chrome, Skype, Office 2013. Nothing else. No crapware. No nothing. These are fairly common applications that shouldn't conflict with iTunes.
- Antivirus is the built-in Windows Defender.
- Firewall is the built-in Windows Firewall.
- Intel HD Graphics 3000 on an Acer V3-571-6486
- I have not moved Apple's folder from Romaing and Local AppData of the old systems... So it's a clean iTunes profile.
- I can sucessfully sign-in to the iTunes Store with this account on another computer
- I have tried with multiple accounts on this computer, all crashing
There are tons of threads about this. I tried all the solutions posted, including:
- Adding "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to the PATH environment variable
- Copying QTMovieWin.dll from "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to "C:\Program Files (x86)\iTunes"
- Moving QTMovieWin.dll from "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to "C:\Program Files (x86)\iTunes"
- Updating the graphics card to the latest available driver from Intel's website (9.17.10.3517, 2014-10-04)
- Downgrade the graphics driver (9.17.10.3347, 2014-01-29)
- Use the graphic's driver from Acer's website.
- Use Microsoft's Basic VGA Driver
- Disable the Graphic's Adapter entirely
- Have tried to monitor the process with ProcMon, looking for a hint like a missing file or registry entry, but have not found anything helpful.
These solutions seem to have worked for almost everyone, but not me. The crash details in the Windows Application log are useless. Faulty module name is 'unknown'.
I am out of solutions. Is there anything left to do? Can anyone out Apple debug the dump file or something? Is there any way to contact Apple about this issue?
Many thanks.

Hey zoyashahab,
Ok, so it sounds like there are two issues here we want to address, the first being the iTunes Store connection issue and the second being iTunes not recognizing your iOS devices.
First, I'd start with troubleshooting the recognition by following the steps in here:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If after getting that running again, you still can't connect to the iTunes Store, then I'd go through the troubleshooting steps in here:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Welcome to Apple Support Communities!
Best,
Delgadoh

I need to disable Match Services - but my iTunes crashes when I try to load it. How do I get Apple Support to disable it on my behalf?

I need to disable Match Services - but my iTunes crashes when I try to load it. How do I get Apple Support to disable it on my behalf?

Hi axostech!
Here is an article that will help you troubleshoot this issue with your iTunes crashes so that you can adjust your iTunes Match settings as you desire:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

ITunes crashes when I'm trying to log in into iTunes store

After I've made my first purchase (of a music album) in iTunes store iTunes has crashed. And now iTunes crashes when I'm trying to log in into iTunes store. I've tried removing it, deleting iTunes folder in C:\Users\USER_NAME\Music and then installing iTunes. The problem's remained.
Additional info:
iTunes version: 11.3.1.2
Windows 8.1 64-bit.

I've solved the problem by updating Windows.

ITunes crashes when closing Genius Sidebar

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