ITunes crashes when "De-authorize all computers" is pressed iTunes 12
Current PC (Windows 7) never had iTunes installed. My other 5 authorized computers are dead.
Installed new iTunes 12, logged in to "De-authorize all computers" but as soon as I press the button the program freezes.
At the time of freezing the confirmation dialog appears behind the "This program has stopped responding..." error and I can't click on the confirming "yes de-authorize all computers" button.
[enter] closes the program.
I don't get why the iTunes interface is the only way to access my account. I should be able to log into a secure online account and make changes to the iTunes account but that isn't possible as far as I can tell.
Since this is a users' forum - not an Apple Helpdesk - lack of response probably means that no-one has encountered the same problem or, if they have, cannot offer advice on how to resolve it.
You should be able to contact Apple Support and request that they de-authorize the computers on your account. Also, there have been two updates to iTunes (12.1 and 12.1.1) since you first posted the issue, so its possible that the problem has been resolved in one of those.
Quite why there isn't an automated/secure web-based way to do this I have no idea - the whole authorization/de-authorization approach seems based on fears that iTunes/iPods would become a widespread method for illegal sharing of copyright material, something that might have been true in the early days of iTunes and the iTunes Store, but today must be a tiny risk compared to P2P networks and file sharing.
Similar Messages
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Itunes crashes when I try to authorise PC for Itunes match
I have just subscribed to iTunes match but having trouble with iTunes crashing when I try to authorise / enable my PC to use iTunes match.
I get a wt.exe error. Using Windoes XP. Any suggestions - tires reinstalling iTUnes but no joy.If you're running iTunes 6.0.5, I would need the crash log to figure out why you're crashing.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log" If there's already a file there, it most likely has multiple crash logs in it (new crash logs are just appended to the end of the file). So, delete this file. This will make sure you're not sending extra information I don't need. These crash logs are text files, so you can open them in notepad or whatever to see what information you're sending.
So, get the machine setup to collect crash logs, do the thing that makes iTunes crash. Send it to me. It doesn't hurt to put the URL to this discussion thread because I get a lot of these messages and are easily confused. -
Howto de-authorize all computers in my iTunes account?
De-authorizing Computers (contributed by user John Galt)
You can de-authorize individual computers, but only by using those computers. The only other option is to "de-authorize all" from your iTunes account.
1. Open iTunes on a computer
2. From the Store menu, select "View my Account..."
3. Sign in with your Apple ID and password.
4. Under "Computer Authorizations" select "De-authorize All".
5. Authorize each computer you still have, as you may require.
You may only do this once per year.
After you "de-authorize all" your authorized computers, re-authorize each one as required.
If you have de-authorized all computers and need to do it again, but your year has not elapsed, then contact: Apple - Support - iTunes - Contact Us.
For more information on authorization and de-authorization: iTunes Store- Authorize or deauthorize your Mac or PC. -
Will I lose any of my non-purchased music that I imported from CD's when I "deauthorize all" computers and "re-authorize" my current pc? I am fearful that I will lose several songs from my library when I do this.
No. Deauthorizing only removes the computer from the list of computers that you can use to view or purchase new music under your iTunes sign-on.
Cheers,
GB -
My computer was stolen so I deauthorized all computers that had iTunes on them on 10/28/2011. I have a new computer and it was authorized for iTunes. When I checked my account it says I have 2 authorized computers, but this new computer should be the only one. How can I deauthorize whatever the other computer is? I don't want whoever stole my old computer to be able to use my iTunes account.
Get all that music back in itunes and sync again.
-
What will the screen show when I deauthorize all computers? Will it show them and then I select the ones to authorize? I don't want to undo or be unable to re-authorize the ones I still want.
"What will the screen show when I deauthorize all computers? "
Nothing. Not sure what you mean.
" Will it show them and then I select the ones to authorize? "
No.
You have to authorize a computer from that computer. You cannot authorize a computer from another computer. -
I have written about this problem before, but there have not been any successful solutions as of this date. I will explain my situation a little further and maybe someone can help.
Most of the time, when I connect my iPod to my pc while iTunes is running, the instance the iPod shows up on the library site, and whenever I move the cursor, iTunes crashes, so I have to close iTunes right away and try to disconnect my iPod. Most of the time, a message comes up that says info is being transferred to the ipod and that I shouldn't disconnet it at that time, but I usually go ahead because I know it isn't transferring at that time, since itunes has crashed.
Sometimes, after I have clicked on the first message to go ahead and disconnect my ipod, another messages comes up that says something to the effect of, "You can't disconnect because it is being used by another server at this time." So I click "OK" and then iTunes stays on for a few moments which gives me time to transfer a song or two, but then itunes crashes as soon as it finished transferring or before it finishes.
As anyone can imagine, this has really become a hugh problem. Having an iPod and not being able to use iTunes makes it very unhandy. I'm not able to add any new music or any of the playlists which i have been working on. Does anyone have a solution, or any suggestions as to what may be going on? It would be deeply appreciated.
I plan to restore my iPod in a day or two if I don't get a solution to this, but I don't have all of the music, videos, etc. that I have on the iPod since I removed much of it from iTunes to help the computer run faster. I had over 2000 items in the library, so it was pulling the pc down and it was taking forever to use the computer.
I am unable to use any of the software to transfer everything from my iPod to the iTunes library because of the problem with iTunes crashing when I connect the iPod, so this isn't a solution at this time.
Someone, please help!
HP Windows XP Using DSL for internet accessI suspect a hardware problem. But do the following to rule out a software problem:
- Reset. Nothing will be lost.
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Restore the iPod from backup via iTunes
- Resore the iPid to factoery defaults/new iPod.
In the latter part of you post, I thin you ar sayng that you do not have a syning computer and the music is not on the computer. If so, do the following so you will not lose anthing (or very little) when you restore.
- Transfer iTunes purchases to the computer:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
- Transfer other music by using a third-party program like one of those discussed here:
Best iPod to PC
- Connect the iPod to the computer and right click on the iPod under Devices in iTunes and select Backup. This will make a backup so you can restore to the backup -
Home sharing problem: I have never set up home sharing but I feel I the concept and how it works. I recently (last 2 months or so) deauthorized, first time ever, all computers with my iTunes account. I have 3 computers authorized. I am trying to set up home sharing but get iTunes says:
"Home Sharing could not be activated because this computer is not authorized for the Apple Id "#########@###.com". Would you like to authorize now?" I click "authorize" and get the next error " You cannont authorize more than 5 computers. You have already authorized 5 computers with this Apple ID. To authorize this computer you must first deauthorize one of the other computers."
Can someone help or shed more light on my problem?
Thanks,
RichardHome Sharing is designed to work on your local network not across the internet/cloud.
Stuff is accessed under the Computers column where your local iTunes library on a local computer would appear.
Home Sharing would share your iTunes content (i.e. stuff stored in itunes on the computer, not in the cloud) with AppleTV or an iPad etc on the SAME network.
AppleTV2 will not be able to see itunes content on the work computer over the internet. It's not designed to. if the work computer was on the home network it would.
iCloud is in it's infancy and is not a mature product - iTunes TV Show purchases appear on AppleTV, but currently music does not unless you are subscribed to iTunes Match. I find this rather odd to be honest, along with the inability to buy music on AppleTV2. Movies purchased in iTunes are not authorised for iCloud viewing currently either.
Maybe it has something to do with iTunes Match 'getting in the way' - i think they assume you'll use that whereas you really want to be able to access Purchased music from the cloud without subscribing to itunes Match which is overkill for some.
AC -
ITunes crashes when Importing music from CD
Hi,
Im having trouble importing CD's using itunes. The process begins and then midway through the first track i get an error message saying that itunes need to close. I have run the CD diagnostics, but dont really understand what they mean. If anyone can offer any ideas on how to fix this it would be very gratefully recieved.
Thanks,
My CD Diagnostics results:
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
eveshamvale AWRDACPI
iTunes 6.0.3.5
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: AFS2K (3.1.21.0), BSSTOR (1.0.7.0),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: RADEON 7500 Series\RADEON 7500 Series
IDE\DiskMaxtor6Y080L0_________________________YAR41BW0, Bus Type ATA, Bus Address [0,0]
IDE\CdRomHL-DT-STCD-RW_GCE-8520B________________1.03___, Bus Type ATA, Bus Address [1,0]
IDE\CdRomHL-DT-STDVD-ROM_GDR8161B_______________0100___, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
D: HL-DT-ST DVD-ROM GDR8161B, Rev 0100
Audio CD in drive.
Found 17 songs on CD, playing time 75:51 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:33:45
Track 3, start time 07:48:40
Track 4, start time 12:09:20
Track 5, start time 15:38:47
Track 6, start time 19:13:32
Track 7, start time 22:08:32
Track 8, start time 26:44:32
Track 9, start time 30:24:22
Track 10, start time 35:19:72
Track 11, start time 41:43:50
Track 12, start time 46:32:25
Track 13, start time 51:25:05
Track 14, start time 57:55:02
Track 15, start time 62:58:65
Track 16, start time 67:45:55
Track 17, start time 72:12:15
Audio CD reading succeeded.
Get drive speed succeeded.
E: HL-DT-ST CD-RW GCE-8520B, Rev 1.03
Audio CD in drive.
Found 12 songs on CD, playing time 49:42 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:56:45
Track 3, start time 08:19:37
Track 4, start time 12:21:05
Track 5, start time 16:54:65
Track 6, start time 21:40:52
Track 7, start time 26:57:60
Track 8, start time 30:54:62
Track 9, start time 34:33:25
Track 10, start time 38:37:42
Track 11, start time 42:09:10
Track 12, start time 44:35:30
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 10 12 16 24 32 40 48 52.
The drive CDRW speeds are: 4 8 10.I have had the same problem & itunes crashes when i try to import a file. Now i can't even start itune. I've reinstalled itunes so many times, without a fix, I've lost count.
I did post and had no reply. I'll watch this post with interest. -
ITunes crashing when connecting to the store on Windows 8.1
Hello,
I had iTunes crashing when connecting to the iTunes Store with an Apple ID. I tried unsucessfully all the solutions posted on the many threads of people having the same issue. So I decided to reinstall Windows. A clean Windows 8.1 install from the Microsoft DVD. And guess what, it is still crashing! How can this even be possible?
The problem:
- iTunes crashes when connecting to the store with an Apple ID. It connects, briefly freezes, then crashes.
- I can access the store without an Apple ID without crashes. But it crashes as soon as I connect with an Apple ID.
The system:
- A clean, fully updated, Windows 8.1 Pro w/ WMC install from the Microsoft DVD.
- Applications I installed, along with iTunes: Adobe Reader, Google Chrome, Skype, Office 2013. Nothing else. No crapware. No nothing. These are fairly common applications that shouldn't conflict with iTunes.
- Antivirus is the built-in Windows Defender.
- Firewall is the built-in Windows Firewall.
- Intel HD Graphics 3000 on an Acer V3-571-6486
- I have not moved Apple's folder from Romaing and Local AppData of the old systems... So it's a clean iTunes profile.
- I can sucessfully sign-in to the iTunes Store with this account on another computer
- I have tried with multiple accounts on this computer, all crashing
There are tons of threads about this. I tried all the solutions posted, including:
- Adding "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to the PATH environment variable
- Copying QTMovieWin.dll from "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to "C:\Program Files (x86)\iTunes"
- Moving QTMovieWin.dll from "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to "C:\Program Files (x86)\iTunes"
- Updating the graphics card to the latest available driver from Intel's website (9.17.10.3517, 2014-10-04)
- Downgrade the graphics driver (9.17.10.3347, 2014-01-29)
- Use the graphic's driver from Acer's website.
- Use Microsoft's Basic VGA Driver
- Disable the Graphic's Adapter entirely
- Have tried to monitor the process with ProcMon, looking for a hint like a missing file or registry entry, but have not found anything helpful.
These solutions seem to have worked for almost everyone, but not me. The crash details in the Windows Application log are useless. Faulty module name is 'unknown'.
I am out of solutions. Is there anything left to do? Can anyone out Apple debug the dump file or something? Is there any way to contact Apple about this issue?
Many thanks.Hey zoyashahab,
Ok, so it sounds like there are two issues here we want to address, the first being the iTunes Store connection issue and the second being iTunes not recognizing your iOS devices.
First, I'd start with troubleshooting the recognition by following the steps in here:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If after getting that running again, you still can't connect to the iTunes Store, then I'd go through the troubleshooting steps in here:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Welcome to Apple Support Communities!
Best,
Delgadoh -
Itunes crashes when syncing Ipad with mp4 movies in photo folder for keynotes
I'm trying to upload a small MP4 video onto my Ipad to use in Keynotes. I place the video in the photo folder and select sync, then tunes crashes.
I had created the video in Corel Video Studio pro 3 and created MP4 file. Copied to the IPAD and had it all working. I then made changes to the video and reconverted and now Itunes crashes when syncing.
Itunes 10.4.1.10 Ipad 4.3.5
Please help urgentI had the same problem, and it turns out that the problem is having the same file into different folders. For example I had an MP4 in iTunes, and the same file in the photos folder that was being updated to the iPad. So I just removed one file and it syncs perfectly.
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ITunes crashes when I click on Library w/ shuffle connected
I can't get the applecare guys to talk this one out.
I have a g4 imac running osx 10.4 and itunes 7.1.1 and for some reason, whenever I have my shuffle (2nd gen) plugged in and I click on Library, iTunes crashes. I had no problems with 10.3.9 when I first got my new shuffle.
This all started when I updated my os to 10.4 and bought my girlfriend a 2nd gen shuffle. when her shuffle was connected the same thing happend. I hadn't updated my songs since updating my os, so I thought it was a problem with her shuffle. I restored the software on her shuffle, but that didn't help. I actually returned her ipod to amazon.com and got a new one (which I've been using with my new intel iBook).
so, tonight I had my shuffle charging and I clicked on Library and itunes crashed. hmmm. some fun.
so i updated to itunes 7.1.1 and it still does the same thing. Only difference is
my shuffle got erased by the stupid autofill nonsense.
how can I get my **** shuffle to work, again?
HELP!
shuffle 2nd gen Mac OS X (10.4) iMac G4, iTunes 7.1.1You might try this:
http://docs.info.apple.com/article.html?artnum=61937 -
I want to authorizes all computers from my account
I want to authorizes all computers from my account
I quote from the document I linked to above:
Click iTunes Store on the left side of iTunes.
If you're not signed in to the store, click the Account button, then enter your account name and password.
Click the Account button again (your Apple ID appears on the button), enter your password, and then click View Account.
In the Account Information window, click Deauthorize All.
Note: You may only use this feature once per year. The Deauthorize All button will not appear if you have fewer than two authorized computers. If you need assistance on using this feature, please contact iTunes Store support via email (http://www.apple.com/support/itunes/store/). -
ITunes crashes when I quit.
I had to reinstall my OS a few weeks back and ever since then iTunes crashes when I quit. Apart from this it works just fine, just like normal.
I have added a copy of the crash log to see if this helps in the diagnosis.
Date/Time: 2007-03-14 14:14:23.879 +0100
OS Version: 10.4.8 (Build 8L127)
Report Version: 4
Command: iTunes
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Parent: WindowServer [64]
Version: 7.1 (7.1)
Build Version: 4
Project Name: iTunes
Source Version: 7105901
PID: 758
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
Thread 0 Crashed:
0 fielder 0x06fb6bcc VisualPluginHandler + 572
1 com.apple.iTunes 0x0004606c 0x1000 + 282732
2 com.apple.iTunes 0x00049974 0x1000 + 297332
3 com.apple.iTunes 0x00049a38 0x1000 + 297528
4 com.apple.iTunes 0x00049b40 0x1000 + 297792
5 com.apple.iTunes 0x00049d28 0x1000 + 298280
6 com.apple.iTunes 0x0003b3c8 0x1000 + 238536
7 com.apple.iTunes 0x0003ae68 0x1000 + 237160
8 com.apple.iTunes 0x0024c994 0x1000 + 2406804
9 com.apple.iTunes 0x00009dfc 0x1000 + 36348
10 com.apple.iTunes 0x00009b00 0x1000 + 35584
Thread 1:
0 libSystem.B.dylib 0x9000ab48 machmsgtrap + 8
1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
2 com.unsanity.ape 0xc0002afc _apeinternal + 3300 (icplusplus.c:28)
3 com.unsanity.ape 0xc0001910 _apeagent + 64 (icplusplus.c:28)
4 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 2:
0 libSystem.B.dylib 0x9000ab48 machmsgtrap + 8
1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
2 ...lagutin.audio_hijack.server 0x018a8eb0 ahservloop + 88
3 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 3:
0 libSystem.B.dylib 0x9000ab48 machmsgtrap + 8
1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
2 com.apple.CoreFoundation 0x907dcb78 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
4 com.apple.CoreFoundation 0x907eb8dc CFRunLoopRun + 52
5 com.apple.DVCPROHDMuxer 0x06bf01ac AVS::DestroyAVCDeviceController(AVS::AVCDeviceController*) + 404
6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 4:
0 libSystem.B.dylib 0x9000ab48 machmsgtrap + 8
1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
2 com.apple.CoreFoundation 0x907dcb78 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
4 com.apple.audio.CoreAudio 0x9145563c HALRunLoop::OwnThread(void*) + 264
5 com.apple.audio.CoreAudio 0x914553dc CAPThread::Entry(CAPThread*) + 96
6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 5:
0 libSystem.B.dylib 0x9000ab48 machmsgtrap + 8
1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
2 com.apple.CoreFoundation 0x907dcb78 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
4 com.apple.CoreFoundation 0x907eb8dc CFRunLoopRun + 52
5 com.apple.iTunes 0x00218544 0x1000 + 2192708
6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 6:
0 libSystem.B.dylib 0x90054ae8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x90071168 pthreadcond_timedwait_relativenp + 556
2 com.apple.iTunes 0x0023453c 0x1000 + 2307388
3 com.apple.iTunes 0x00321bf0 0x1000 + 3279856
4 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 7:
0 libSystem.B.dylib 0x9002bbc8 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x900306ac pthreadcondwait + 480
2 com.apple.ColorSync 0x9159b224 pthreadSemaphoreWait(t_pthreadSemaphore*) + 56
3 com.apple.ColorSync 0x9159a4c0 CMMConvTask(void*) + 40
4 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 8:
0 libSystem.B.dylib 0x90054ae8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x90071168 pthreadcond_timedwait_relativenp + 556
2 com.apple.iTunes 0x0023453c 0x1000 + 2307388
3 com.apple.iTunes 0x002a3694 0x1000 + 2762388
4 com.apple.iTunes 0x002a3c7c 0x1000 + 2763900
5 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 9:
0 libSystem.B.dylib 0x9002bbc8 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x900306ac pthreadcondwait + 480
2 com.apple.iTunes 0x00234444 0x1000 + 2307140
3 com.apple.iTunes 0x002347d4 0x1000 + 2308052
4 com.apple.iTunes 0x00234920 0x1000 + 2308384
5 com.apple.iTunes 0x001e1c14 0x1000 + 1969172
6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 10:
0 libSystem.B.dylib 0x9002bbc8 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x900306ac pthreadcondwait + 480
2 com.apple.iTunes 0x00234444 0x1000 + 2307140
3 com.apple.iTunes 0x002347d4 0x1000 + 2308052
4 com.apple.iTunes 0x00234920 0x1000 + 2308384
5 com.apple.iTunes 0x001e1c14 0x1000 + 1969172
6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 11:
0 libSystem.B.dylib 0x90054ae8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x90071168 pthreadcond_timedwait_relativenp + 556
2 ...ple.CoreServices.CarbonCore 0x90bf5514 TSWaitOnSemaphoreCommon + 176
3 ...ple.CoreServices.CarbonCore 0x90bfd4b0 TimerThread + 60
4 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 0 crashed with PPC Thread State 64:
srr0: 0x0000000006fb6bcc srr1: 0x000000000000f030 vrsave: 0x0000000000000000
cr: 0x44804222 xer: 0x0000000020000004 lr: 0x0000000006fb6bc0 ctr: 0x0000000090bac300
r0: 0x0000000006fb6bc0 r1: 0x00000000bfffd220 r2: 0x00000000022c7c00 r3: 0x00000000022c7d31
r4: 0x0000000000000001 r5: 0x0000000000000001 r6: 0x0000000000000000 r7: 0x00000000ffffffff
r8: 0x000000000203fc00 r9: 0x000000000000000a r10: 0x0000000090bac730 r11: 0x0000000000000000
r12: 0x00000000a0b8fa4c r13: 0x00000000bfffdd64 r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x00000000bfffda04 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x0000000000000000
r20: 0x0000000000000000 r21: 0x0000000000000000 r22: 0x00000000bfffd534 r23: 0x00000000bfffd510
r24: 0x0000000002635030 r25: 0x00000000bfffd50c r26: 0x0000000000000000 r27: 0x0000000000000009
r28: 0x0000000000000000 r29: 0x0000000000000000 r30: 0x00000000022c8a00 r31: 0x00000000ffffffff
Binary Images Description:
0x1000 - 0x934fff com.apple.iTunes 7.1 /Applications/iTunes.app/Contents/MacOS/iTunes
0xc33000 - 0xc34fff com.ecamm.pluginloader Ecamm Plugin Loader v1.0.4 (1.0.4) /Library/InputManagers/Ecamm/Ecamm Plugin Loader.bundle/Contents/MacOS/Ecamm Plugin Loader
0xccf000 - 0xcd1fff com.apple.textencoding.unicode 2.0 /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0xe05000 - 0xea3fff com.apple.iTunes.iPodUpdater 7.1 /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0x18a4000 - 0x18abfff alexlagutin.audiohijack.server 1.2.9 /Users/anilsolanki/Library/Application Enhancers/Instant Hijack Server.ape/Contents/MacOS/Instant Hijack Server
0x1e34000 - 0x1e3ffff com.apple.LiveType.component 2.0.2 /Library/QuickTime/LiveType.component/Contents/MacOS/LiveType
0x1e4d000 - 0x1ebefff com.DivXInc.DivXDecoder 6.2.2 /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
0x1f2c000 - 0x1f6bfff com.apple.QuickTimeFireWireDV.component 7.1.5 /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTim eFireWireDV
0x1f76000 - 0x1f90fff com.apple.AppleIntermediateCodec 1.1 (141) /Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleInterme diateCodec
0x1f95000 - 0x1fabfff com.apple.IMXCodec 1.0 (114) /Library/QuickTime/IMXCodec.component/Contents/MacOS/IMXCodec
0x4788000 - 0x4981fff net.telestream.wmv.import 2.1.0.33 /Library/QuickTime/Flip4Mac WMV Import.component/Contents/MacOS/Flip4Mac WMV Import
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0x94f20000 - 0x94f30fff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
0x94f34000 - 0x94f63fff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x94f73000 - 0x94f90fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x95b1e000 - 0x95bacfff com.apple.WebKit 418.9.1 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x95c08000 - 0x95c9efff com.apple.JavaScriptCore 418.3 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/JavaScriptCor e.framework/Versions/A/JavaScriptCore
0x95cdb000 - 0x95fe7fff com.apple.WebCore 418.21 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x96170000 - 0x96199fff libxslt.1.dylib /usr/lib/libxslt.1.dylib
0x961a1000 - 0x9621bfff com.apple.syncservices 2.4 (189.2) /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
0x964e1000 - 0x96513fff com.apple.PDFKit 1.0.1 /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x97048000 - 0x9704dfff com.apple.iPod 1.3 (13) /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0x974b8000 - 0x974d7fff com.apple.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x97bee000 - 0x97caffff libGLProgrammability.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x97cda000 - 0x97cdbfff libGLSystem.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLSystem.dy lib
0x97cdd000 - 0x97ceafff com.apple.agl 2.5.6 (AGL-2.5.6) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x97d04000 - 0x97d44fff com.apple.glut 3.3.8 (GLUT-3.3.8) /System/Library/Frameworks/GLUT.framework/Versions/A/GLUT
0x97de5000 - 0x97e00fff com.apple.AppleVAFramework 2.4.26 /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x98740000 - 0x98811fff com.apple.QuartzComposer 1.2.3 (32.21) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x9888e000 - 0x9888efff com.apple.quartzframework 1.0 /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x98a7e000 - 0x98b48fff org.python.python 2.3.3 /System/Library/Frameworks/Python.framework/Versions/2.3/Python
0x997cc000 - 0x9a379fff com.apple.QuickTimeComponents.component 7.1.5 /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
0x9a5e1000 - 0x9a5e5fff com.apple.QuickTimeH264.component 7.1.5 /System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH264
0x9a5e7000 - 0x9a6cdfff QuickTimeH264.altivec /System/Library/QuickTime/QuickTimeH264.component/Contents/Resources/QuickTimeH 264.altivec
0x9a81d000 - 0x9a8e6fff com.apple.QuickTimeMPEG4.component 7.1.5 /System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeMPEG 4
0x9b2ce000 - 0x9b2cffff com.apple.iokit.dvcomponentglue 1.7.9 /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
0x9b3d6000 - 0x9b3dcfff com.apple.ipodsynchronization 2.2 (36.0) /System/Library/PrivateFrameworks/iPodSync.framework/Versions/A/iPodSync
0xc0000000 - 0xc000ffff com.unsanity.ape 1.5.1 /Library/Frameworks/ApplicationEnhancer.framework/Versions/A/ApplicationEnhance r
Model: PowerMac3,6, BootROM 4.4.8f2, 2 processors, PowerPC G4 (2.1), 867 MHz, 2 GB
Graphics: ATI Radeon 9800 Pro, ATY,R350, AGP, 128 MB
Memory Module: DIMM0/J21, 512 MB, DDR SDRAM, PC2600U-25330
Memory Module: DIMM1/J22, 512 MB, DDR SDRAM, PC2100U-25330
Memory Module: DIMM2/J23, 512 MB, DDR SDRAM, PC2100U-25330
Memory Module: DIMM3/J20, 512 MB, DDR SDRAM, PC2100U-25330
Modem: Dash2, Euro, V.92, 1.0F, APPLE VERSION 2.6.6
Bluetooth: Version 1.7.8f2, 2 service, 1 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
PCI Card: Athena_3112, ata, SLOT-2
PCI Card: usb, usb, SLOT-3
PCI Card: usb, usb, SLOT-3
PCI Card: pci2027,32, , SLOT-3
Parallel ATA Device: _NEC DVD_RW ND-3520A,
Parallel ATA Device: LITE-ON LTR-52246S,
USB Device: Hub, , Up to 12 Mb/sec, 500 mA
USB Device: USB2223, SMSC, Up to 12 Mb/sec, 500 mA
USB Device: Hub, , Up to 12 Mb/sec, 500 mA
USB Device: HUAWEI Mobile, HUAWEI Technologies, Up to 12 Mb/sec, 500 mA
USB Device: iMic USB audio system, Griffin Technology, Inc, Up to 12 Mb/sec, 500 mA
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
USB Device: Bluetooth HCI, , Up to 12 Mb/sec, 100 mA
USB Device: Microsoft IntelliMouse® Explorer, Microsoft, Up to 1.5 Mb/sec, 100 mA
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
FireWire Device: iSight, Apple Computer, Inc., Up to 400 Mb/sec
FireWire Device: unknown_device, unknown_value, Up to 400 Mb/sec
FireWire Device: CF type II, 1394, Up to 400 Mb/sec
All the best, Anil.
G4 Dual 867 Mac OS X (10.4.6)Hi!
Your crash log indicates that you have several 3rd-party iTunes plugins installed, as well as what would appear to be 3rd-party Quicktime add-ons (codecs).
Please, at least temporarily disable/remove these, as well as the copy of Application Program Enhancer (APE) that you have.
Restart the computer and test iTunes for normal operation.
Please get back to us with your results!
BTW, when things are back to normal, don't forget to update to OS X 10.4.9.
Dana
iMac Mac OS X (10.4.8) -
ITunes crashes when connecting iPad or iPhone
iTunes crashes when i connect iPad or iPhone. Running OSX 10.9.3 and the most up to date iTunes version?
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
☞ If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
☞ Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.
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