Itunes crashes when I am in the store and try to look at an album
Itunes ver: 10.3.1.55
Windows XP SP3
Description of problem:
When I launch ITunes store, it launches ok most of the time (works 100% if I don't launch any other applications at the same time). Then I will type something into the search bar. When the results come up, if I click to see an album, iTunes crashes. And I don't get any sort of Itunes error, I actually just get the "Please tell Microsoft about this problem" error.
Please advise. I have tried most of the fixes on the Apple web site that I could find. I'm pretty sure it's not a firewall or anti-virus issue. It does not happen on the other computers in the house, of course they are all Apples.
Thanks,
Chris
ModVer: 6.0.2900.5512
ModName: mlang.dll
That's a rare one, Chris. (Counting you, I can recall seeing it reported here only three times.) It suggests that you might have a damaged font on your system.
Although it's given for a different issue, Vortical's procedure from the following post is probably worth a try:
Re: iTunes 10.1 Missing Text
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Thanks !Hi there AlexHB123,
You may find the troubleshooting steps in the article below helpful.
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-----See Below:----------------------->
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 7.7.1.11
Application Timestamp: 4890a5ee
Fault Module Name: StackHash_fd00
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 06680021
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Extra information about the problem
Bucket ID: 877131713 -
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here are the details from the event viewer:
Problem signature:
P1: iTunes.exe
P2: 11.0.5.5
P3: 520e4d27
P4: KERNELBASE.dll
P5: 6.2.9200.16451
P6: 50988950
P7: c06d007e
P8: 00014b32
P9:
P10:
Attached files:
C:\Users\Liam\AppData\Local\Temp\WER1CC4.tmp.WERInternalMetadata.xml
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Analysis symbol:
Rechecking for solution: 0
Report Id: 3d61a2d7-1f5d-11e3-be84-606c6664b67f
Report Status: 0
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Try adding C:\Program Files (x86)\Common Files\Apple\Apple Application Support; to the system variables PATH
iTunes tries to use QTMovieWin.dll and that the file is in the directory
Guide to add a PATH:
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Drag the Mouse pointer to the Right bottom corner of the screen
Click on the Search icon and type: Control Panel
Click on -> Control Panel -> System -> Advanced
Click on Environment Variables, under System Variables, find PATH, and click on it.
In the Edit windows, modify PATH by adding the location of the class to the value for PATH. If you do not have the item PATH, you may select to add a new variable and add PATH as the name and the location of the class as the value.
Close the window.
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Select Computer from the Start menu
Choose System Properties from the context menu
Click Advanced system settings > Advanced tab
Click on Environment Variables, under System Variables, find PATH, and click on it.
In the Edit windows, modify PATH by adding the location of the class to the value for PATH. If you do not have the item PATH, you may select to add a new variable and add PATH as the name and the location of the class as the value.
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Start -> Control Panel -> System -> Advanced
Click on Environment Variables, under System Variables, find PATH, and click on it.
In the Edit windows, modify PATH by adding the location of the class to the value for PATH. If you do not have the item PATH, you may select to add a new variable and add PATH as the name and the location of the class as the value.
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Drag the Mouse pointer to the Right bottom corner of the screen
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Close the window.
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Click Advanced system settings > Advanced tab
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Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Gigabyte Technology Co., Ltd. EX58-UD3R
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Process: iTunes [1819]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.6 (10.6)
Build Info: iTunes-10604001~1
Code Type: X86 (Native)
Parent Process: launchd [116]
Date/Time: 2012-03-12 22:04:07.001 +0000
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 546799 sec
Crashes Since Last Report: 19
Per-App Interval Since Last Report: 343064 sec
Per-App Crashes Since Last Report: 14
Anonymous UUID: CFADAA09-0B9E-4747-8DE5-07537FE2F1A9
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000010
Crashed Thread: 24
Thread 0: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x91825afa mach_msg_trap + 10
1 libSystem.B.dylib 0x91826267 mach_msg + 68
2 com.apple.CoreGraphics 0x93aeaa6a _CGSSynchronizeWindowBackingStore + 139
3 com.apple.CoreGraphics 0x93ae3bd4 _CGSLockWindow + 5001
4 com.apple.CoreGraphics 0x93aea60a CGSDeviceLock + 493
5 libRIP.A.dylib 0x90133593 ripd_Lock + 62
6 libRIP.A.dylib 0x90132e90 ripl_BltShape + 599
7 libRIP.A.dylib 0x90130247 ripc_Render + 377
8 libRIP.A.dylib 0x9012d454 ripc_DrawRects + 622
9 com.apple.CoreGraphics 0x93ae9ec0 CGContextFillRects + 159
10 com.apple.CoreGraphics 0x93b2ca4c CGContextFillRect + 32
11 com.apple.AppKit 0x94dc0d30 NSRectFill + 210
12 com.apple.AppKit 0x94e3fa77 -[NSNextStepFrame drawRect:] + 120
13 com.apple.AppKit 0x94da36f1 -[NSView _drawRect:clip:] + 3721
14 com.apple.AppKit 0x94da0dbd -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 2217
15 com.apple.AppKit 0x94e3f8ef -[NSNextStepFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 311
16 com.apple.AppKit 0x94d9cc96 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3309
17 com.apple.AppKit 0x94cfd84b -[NSView displayIfNeeded] + 818
18 com.apple.AppKit 0x94cb160d -[NSNextStepFrame displayIfNeeded] + 98
19 com.apple.AppKit 0x94cc6b64 -[NSWindow displayIfNeeded] + 204
20 com.apple.AppKit 0x94cf807e _handleWindowNeedsDisplay + 696
21 com.apple.CoreFoundation 0x916b3dd2 __CFRunLoopDoObservers + 1186
22 com.apple.CoreFoundation 0x9166fced __CFRunLoopRun + 557
23 com.apple.CoreFoundation 0x9166f3c4 CFRunLoopRunSpecific + 452
24 com.apple.CoreFoundation 0x9166f1f1 CFRunLoopRunInMode + 97
25 com.apple.HIToolbox 0x955c4d60 RunCurrentEventLoopInMode + 392
26 com.apple.HIToolbox 0x955c4b17 ReceiveNextEventCommon + 354
27 com.apple.HIToolbox 0x9560164e IsUserStillTracking(MenuSelectData*, unsigned char*) + 510
28 com.apple.HIToolbox 0x955e23da TrackMenuCommon(MenuSelectData&, unsigned char*) + 3831
29 com.apple.HIToolbox 0x9578c3d5 PopUpMenuSelectCore(MenuData*, Point, double, Point, unsigned short, unsigned int, Rect const*, unsigned short, unsigned long, Rect const*, Rect const*, __CFString const*, OpaqueMenuRef**, unsigned short*) + 1944
30 com.apple.HIToolbox 0x9578c6d5 _HandlePopUpMenuSelection7 + 678
31 com.apple.AppKit 0x94f986e6 _NSSLMPopUpCarbonMenu3 + 3937
32 com.apple.AppKit 0x9518dd12 -[NSPopUpButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 590
33 com.apple.AppKit 0x9518cebe -[NSPopUpButtonCell performClickWithFrame:inView:] + 134
34 com.apple.iTunes 0x006db4c7 0x1000 + 7185607
35 com.apple.iTunes 0x006db653 0x1000 + 7186003
36 com.apple.iTunes 0x00899206 0x1000 + 9011718
37 com.apple.iTunes 0x008993ff 0x1000 + 9012223
38 com.apple.iTunes 0x006b1906 0x1000 + 7014662
39 com.apple.iTunes 0x00186666 0x1000 + 1594982
40 com.apple.iTunes 0x001865ca 0x1000 + 1594826
41 com.apple.iTunes 0x005dd477 0x1000 + 6145143
42 com.apple.AppKit 0x94de3b28 -[NSWindow sendEvent:] + 5757
43 com.apple.iTunes 0x0018223f 0x1000 + 1577535
44 com.apple.AppKit 0x94cfc60b -[NSApplication sendEvent:] + 6431
45 com.apple.iTunes 0x00572f5f 0x1000 + 5709663
46 com.apple.AppKit 0x94c90253 -[NSApplication run] + 917
47 com.apple.iTunes 0x0000437a 0x1000 + 13178
48 com.apple.iTunes 0x000041c1 0x1000 + 12737
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x9186158a select$DARWIN_EXTSN$NOCANCEL + 10
1 libSystem.B.dylib 0x9184cb8b _dispatch_mgr_invoke + 454
2 libSystem.B.dylib 0x9184bf59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x9184bcfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x9184b781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x9184b5c6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x91825afa mach_msg_trap + 10
1 libSystem.B.dylib 0x91826267 mach_msg + 68
2 com.apple.CoreFoundation 0x916702df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9166f3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x91675304 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000a968 0x1000 + 39272
6 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
7 libSystem.B.dylib 0x91853259 _pthread_start + 345
8 libSystem.B.dylib 0x918530de thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x91853aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9185375e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x918553f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes 0x0000ab43 0x1000 + 39747
4 com.apple.iTunes 0x00020fef 0x1000 + 131055
5 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
6 libSystem.B.dylib 0x91853259 _pthread_start + 345
7 libSystem.B.dylib 0x918530de thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x91825afa mach_msg_trap + 10
1 libSystem.B.dylib 0x91826267 mach_msg + 68
2 com.apple.CoreFoundation 0x916702df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9166f3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x91675304 CFRunLoopRun + 84
5 com.apple.iTunes 0x0003d9be 0x1000 + 248254
6 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
7 libSystem.B.dylib 0x91853259 _pthread_start + 345
8 libSystem.B.dylib 0x918530de thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x91853aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9185375e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x918553f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes 0x0000ab43 0x1000 + 39747
4 com.apple.iTunes 0x0000aa5a 0x1000 + 39514
5 com.apple.iTunes 0x0000a8dd 0x1000 + 39133
6 com.apple.iTunes 0x00a33073 0x1000 + 10690675
7 com.apple.iTunes 0x00a330a1 0x1000 + 10690721
8 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
9 libSystem.B.dylib 0x91853259 _pthread_start + 345
10 libSystem.B.dylib 0x918530de thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x91825afa mach_msg_trap + 10
1 libSystem.B.dylib 0x91826267 mach_msg + 68
2 com.apple.iTunes 0x001405e9 0x1000 + 1308137
3 libSystem.B.dylib 0x91853259 _pthread_start + 345
4 libSystem.B.dylib 0x918530de thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x9189e31e accept$UNIX2003 + 10
1 com.apple.iTunes 0x0089503f 0x1000 + 8994879
2 com.apple.iTunes 0x0087aa99 0x1000 + 8886937
3 com.apple.iTunes 0x0087ac2f 0x1000 + 8887343
4 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
5 libSystem.B.dylib 0x91853259 _pthread_start + 345
6 libSystem.B.dylib 0x918530de thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x9189e31e accept$UNIX2003 + 10
1 com.apple.iTunes 0x0089503f 0x1000 + 8994879
2 com.apple.iTunes 0x0087aa99 0x1000 + 8886937
3 com.apple.iTunes 0x0087ac2f 0x1000 + 8887343
4 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
5 libSystem.B.dylib 0x91853259 _pthread_start + 345
6 libSystem.B.dylib 0x918530de thread_start + 34
Thread 9: com.apple.CFSocket.private
0 libSystem.B.dylib 0x91844ac6 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x916afc53 __CFSocketManager + 1091
2 libSystem.B.dylib 0x91853259 _pthread_start + 345
3 libSystem.B.dylib 0x918530de thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x91825afa mach_msg_trap + 10
1 libSystem.B.dylib 0x91826267 mach_msg + 68
2 com.apple.CoreFoundation 0x916702df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9166f3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x91675304 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000a968 0x1000 + 39272
6 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
7 libSystem.B.dylib 0x91853259 _pthread_start + 345
8 libSystem.B.dylib 0x918530de thread_start + 34
Thread 11: WebCore: LocalStorage
0 libSystem.B.dylib 0x91853aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9185375e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x918553f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.JavaScriptCore 0x980fc551 ***::ThreadCondition::timedWait(***::Mutex&, double) + 81
4 libSystem.B.dylib 0x91853259 _pthread_start + 345
5 libSystem.B.dylib 0x918530de thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x91825afa mach_msg_trap + 10
1 libSystem.B.dylib 0x91826267 mach_msg + 68
2 com.apple.CoreFoundation 0x916702df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9166f3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x9166f1f1 CFRunLoopRunInMode + 97
5 com.apple.Foundation 0x92262224 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
6 com.apple.Foundation 0x922294c4 -[NSThread main] + 45
7 com.apple.Foundation 0x92229474 __NSThread__main__ + 1499
8 libSystem.B.dylib 0x91853259 _pthread_start + 345
9 libSystem.B.dylib 0x918530de thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x91825afa mach_msg_trap + 10
1 libSystem.B.dylib 0x91826267 mach_msg + 68
2 com.apple.CoreFoundation 0x916702df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9166f3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x91675304 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000a968 0x1000 + 39272
6 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
7 libSystem.B.dylib 0x91853259 _pthread_start + 345
8 libSystem.B.dylib 0x918530de thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x91853aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9185375e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x918553f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes 0x00051103 0x1000 + 327939
4 com.apple.iTunes 0x00050fbf 0x1000 + 327615
5 com.apple.iTunes 0x00050f5b 0x1000 + 327515
6 com.apple.iTunes 0x00050dae 0x1000 + 327086
7 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
8 libSystem.B.dylib 0x91853259 _pthread_start + 345
9 libSystem.B.dylib 0x918530de thread_start + 34
Thread 15:
0 libSystem.B.dylib 0x91825afa mach_msg_trap + 10
1 libSystem.B.dylib 0x91826267 mach_msg + 68
2 com.apple.CoreFoundation 0x916702df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9166f3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x91675304 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000a968 0x1000 + 39272
6 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
7 libSystem.B.dylib 0x91853259 _pthread_start + 345
8 libSystem.B.dylib 0x918530de thread_start + 34
Thread 16: JavaScriptCore::BlockFree
0 libSystem.B.dylib 0x91853aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9185375e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x918532b1 pthread_cond_timedwait$UNIX2003 + 72
3 com.apple.JavaScriptCore 0x980fc59c ***::ThreadCondition::timedWait(***::Mutex&, double) + 156
Thread 17:
0 libSystem.B.dylib 0x91825afa mach_msg_trap + 10
1 libSystem.B.dylib 0x91826267 mach_msg + 68
2 com.apple.CoreFoundation 0x916702df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9166f3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x91675304 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000a968 0x1000 + 39272
6 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
7 libSystem.B.dylib 0x91853259 _pthread_start + 345
8 libSystem.B.dylib 0x918530de thread_start + 34
Thread 18:
0 libSystem.B.dylib 0x91844ac6 select$DARWIN_EXTSN + 10
1 com.apple.AirTrafficHost 0x1ef02d49 _readDictionary + 246
2 com.apple.AirTrafficHost 0x1ef03583 ATProcessLinkCopyMessageFromChild + 180
3 com.apple.AirTrafficHost 0x1ef02247 ATHostConnectionReadMessage + 297
4 com.apple.iTunes 0x00225dd2 0x1000 + 2248146
5 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
6 libSystem.B.dylib 0x91853259 _pthread_start + 345
7 libSystem.B.dylib 0x918530de thread_start + 34
Thread 19:
0 libSystem.B.dylib 0x91844ac6 select$DARWIN_EXTSN + 10
1 com.apple.AirTrafficHost 0x1ef02d49 _readDictionary + 246
2 com.apple.AirTrafficHost 0x1ef03583 ATProcessLinkCopyMessageFromChild + 180
3 com.apple.AirTrafficHost 0x1ef02247 ATHostConnectionReadMessage + 297
4 com.apple.iTunes 0x00225dd2 0x1000 + 2248146
5 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
6 libSystem.B.dylib 0x91853259 _pthread_start + 345
7 libSystem.B.dylib 0x918530de thread_start + 34
Thread 20:
0 libSystem.B.dylib 0x91825afa mach_msg_trap + 10
1 libSystem.B.dylib 0x91826267 mach_msg + 68
2 com.apple.CoreFoundation 0x916702df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9166f3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x91675304 CFRunLoopRun + 84
5 com.apple.CoreMedia 0x98b3537e FigThreadGlobalNetworkBufferingRunloop + 149
6 libSystem.B.dylib 0x91853259 _pthread_start + 345
7 libSystem.B.dylib 0x918530de thread_start + 34
Thread 21: com.apple.coremedia.asyncio
0 libSystem.B.dylib 0x91853aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9185375e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x918553f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.CoreMedia 0x98b36c6f WaitOnCondition + 19
4 com.apple.CoreMedia 0x98b36f4d FigSemaphoreWaitRelative + 173
5 com.apple.MediaToolbox 0x958cd1a5 FigAIORequestThread + 438
6 com.apple.CoreMedia 0x98b37f7b figThreadMain + 340
7 libSystem.B.dylib 0x91853259 _pthread_start + 345
8 libSystem.B.dylib 0x918530de thread_start + 34
Thread 22:
0 libSystem.B.dylib 0x9184b412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9184b9a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9184b5c6 start_wqthread + 30
Thread 23:
0 libz.1.dylib 0x9aadde83 inflate + 95
1 libPng.dylib 0x97f18993 _cg_png_read_row + 730
2 com.apple.ImageIO.framework 0x9a15e8d3 copyImageBlockSetPNG + 4017
3 com.apple.ImageIO.framework 0x9a15a005 ImageProviderCopyImageBlockSetCallback + 174
4 com.apple.CoreGraphics 0x93b6852b CGImageProviderCopyImageBlockSet + 228
5 com.apple.CoreGraphics 0x93b6cd3c img_blocks_create + 348
6 com.apple.CoreGraphics 0x93b6cbc1 img_blocks_extent + 85
7 com.apple.CoreGraphics 0x93b05a4e img_data_lock + 8882
8 com.apple.CoreGraphics 0x93b02b4a CGSImageDataLock + 172
9 libRIP.A.dylib 0x9013d751 ripc_AcquireImage + 2446
10 libRIP.A.dylib 0x9013b3c6 ripc_DrawImage + 1245
11 com.apple.CoreGraphics 0x93b027c4 CGContextDrawImage + 450
12 com.apple.iTunes 0x003a5014 0x1000 + 3817492
13 com.apple.iTunes 0x003a5ae9 0x1000 + 3820265
14 com.apple.iTunes 0x0026b3ab 0x1000 + 2532267
15 com.apple.iTunes 0x0026a375 0x1000 + 2528117
16 com.apple.iTunes 0x002698eb 0x1000 + 2525419
17 com.apple.iTunes 0x0026ae94 0x1000 + 2530964
18 com.apple.iTunes 0x0026847d 0x1000 + 2520189
19 com.apple.iTunes 0x00278e1d 0x1000 + 2588189
20 com.apple.iTunes 0x002793e6 0x1000 + 2589670
21 com.apple.iTunes 0x00279796 0x1000 + 2590614
22 com.apple.iTunes 0x00279877 0x1000 + 2590839
23 com.apple.iTunes 0x00192af4 0x1000 + 1645300
24 com.apple.iTunes 0x002782a6 0x1000 + 2585254
25 com.apple.iTunes 0x002783fb 0x1000 + 2585595
26 com.apple.iTunes 0x0027aa14 0x1000 + 2595348
27 com.apple.iTunes 0x00050e30 0x1000 + 327216
28 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
29 libSystem.B.dylib 0x91853259 _pthread_start + 345
30 libSystem.B.dylib 0x918530de thread_start + 34
Thread 24 Crashed:
0 libRIP.A.dylib 0x901608c6 ripc_RemoveEntry + 23
1 libRIP.A.dylib 0x9013d7b9 ripc_AcquireImage + 2550
2 libRIP.A.dylib 0x9013b3c6 ripc_DrawImage + 1245
3 com.apple.CoreGraphics 0x93b027c4 CGContextDrawImage + 450
4 com.apple.iTunes 0x003a5014 0x1000 + 3817492
5 com.apple.iTunes 0x003a5bc2 0x1000 + 3820482
6 com.apple.iTunes 0x00129ee6 0x1000 + 1216230
7 com.apple.iTunes 0x00128c72 0x1000 + 1211506
8 com.apple.iTunes 0x0012c855 0x1000 + 1226837
9 com.apple.iTunes 0x005c1a23 0x1000 + 6031907
10 com.apple.iTunes 0x005c8eb8 0x1000 + 6061752
11 com.apple.iTunes 0x005c8fa4 0x1000 + 6061988
12 com.apple.iTunes 0x005c5574 0x1000 + 6047092
13 com.apple.iTunes 0x001c88b1 0x1000 + 1865905
14 com.apple.iTunes 0x001c8703 0x1000 + 1865475
15 com.apple.iTunes 0x001c8599 0x1000 + 1865113
16 com.apple.iTunes 0x00195f38 0x1000 + 1658680
17 com.apple.iTunes 0x00275919 0x1000 + 2574617
18 com.apple.iTunes 0x00275b01 0x1000 + 2575105
19 com.apple.iTunes 0x00279906 0x1000 + 2590982
20 com.apple.iTunes 0x00192af4 0x1000 + 1645300
21 com.apple.iTunes 0x002782a6 0x1000 + 2585254
22 com.apple.iTunes 0x002783fb 0x1000 + 2585595
23 com.apple.iTunes 0x0027aa14 0x1000 + 2595348
24 com.apple.iTunes 0x00050e30 0x1000 + 327216
25 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
26 libSystem.B.dylib 0x91853259 _pthread_start + 345
27 libSystem.B.dylib 0x918530de thread_start + 34
Thread 25:
0 libz.1.dylib 0x9aadd38b inflateBack + 4635
1 libz.1.dylib 0x9aadf09b inflate + 4727
2 libPng.dylib 0x97f18993 _cg_png_read_row + 730
3 com.apple.ImageIO.framework 0x9a15e8d3 copyImageBlockSetPNG + 4017
4 com.apple.ImageIO.framework 0x9a15a005 ImageProviderCopyImageBlockSetCallback + 174
5 com.apple.CoreGraphics 0x93b6852b CGImageProviderCopyImageBlockSet + 228
6 com.apple.CoreGraphics 0x93b6cd3c img_blocks_create + 348
7 com.apple.CoreGraphics 0x93b6cbc1 img_blocks_extent + 85
8 com.apple.CoreGraphics 0x93b05a4e img_data_lock + 8882
9 com.apple.CoreGraphics 0x93b02b4a CGSImageDataLock + 172
10 libRIP.A.dylib 0x9013d751 ripc_AcquireImage + 2446
11 libRIP.A.dylib 0x9013b3c6 ripc_DrawImage + 1245
12 com.apple.CoreGraphics 0x93b027c4 CGContextDrawImage + 450
13 com.apple.iTunes 0x003a5014 0x1000 + 3817492
14 com.apple.iTunes 0x003a5ae9 0x1000 + 3820265
15 com.apple.iTunes 0x0026b3ab 0x1000 + 2532267
16 com.apple.iTunes 0x0026a375 0x1000 + 2528117
17 com.apple.iTunes 0x002698eb 0x1000 + 2525419
18 com.apple.iTunes 0x0026ae94 0x1000 + 2530964
19 com.apple.iTunes 0x0026847d 0x1000 + 2520189
20 com.apple.iTunes 0x00278e1d 0x1000 + 2588189
21 com.apple.iTunes 0x002793e6 0x1000 + 2589670
22 com.apple.iTunes 0x00279796 0x1000 + 2590614
23 com.apple.iTunes 0x00279877 0x1000 + 2590839
24 com.apple.iTunes 0x00192af4 0x1000 + 1645300
25 com.apple.iTunes 0x002782a6 0x1000 + 2585254
26 com.apple.iTunes 0x002783fb 0x1000 + 2585595
27 com.apple.iTunes 0x0027aa14 0x1000 + 2595348
28 com.apple.iTunes 0x00050e30 0x1000 + 327216
29 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
30 libSystem.B.dylib 0x91853259 _pthread_start + 345
31 libSystem.B.dylib 0x918530de thread_start + 34
Thread 26:
0 libz.1.dylib 0x9aadd358 inflateBack + 4584
1 libz.1.dylib 0x9aadf09b inflate + 4727
2 libPng.dylib 0x97f18993 _cg_png_read_row + 730
3 com.apple.ImageIO.framework 0x9a15e8d3 copyImageBlockSetPNG + 4017
4 com.apple.ImageIO.framework 0x9a15a005 ImageProviderCopyImageBlockSetCallback + 174
5 com.apple.CoreGraphics 0x93b6852b CGImageProviderCopyImageBlockSet + 228
6 com.apple.CoreGraphics 0x93b6cd3c img_blocks_create + 348
7 com.apple.CoreGraphics 0x93b6cbc1 img_blocks_extent + 85
8 com.apple.CoreGraphics 0x93b05a4e img_data_lock + 8882
9 com.apple.CoreGraphics 0x93b02b4a CGSImageDataLock + 172
10 libRIP.A.dylib 0x9013d751 ripc_AcquireImage + 2446
11 libRIP.A.dylib 0x9013b3c6 ripc_DrawImage + 1245
12 com.apple.CoreGraphics 0x93b027c4 CGContextDrawImage + 450
13 com.apple.iTunes 0x003a5014 0x1000 + 3817492
14 com.apple.iTunes 0x003a5ae9 0x1000 + 3820265
15 com.apple.iTunes 0x0026b3ab 0x1000 + 2532267
16 com.apple.iTunes 0x0026a375 0x1000 + 2528117
17 com.apple.iTunes 0x002698eb 0x1000 + 2525419
18 com.apple.iTunes 0x0026ae94 0x1000 + 2530964
19 com.apple.iTunes 0x0026847d 0x1000 + 2520189
20 com.apple.iTunes 0x00278e1d 0x1000 + 2588189
21 com.apple.iTunes 0x002793e6 0x1000 + 2589670
22 com.apple.iTunes 0x00279796 0x1000 + 2590614
23 com.apple.iTunes 0x00279877 0x1000 + 2590839
24 com.apple.iTunes 0x00192af4 0x1000 + 1645300
25 com.apple.iTunes 0x002782a6 0x1000 + 2585254
26 com.apple.iTunes 0x002783fb 0x1000 + 2585595
27 com.apple.iTunes 0x0027aa14 0x1000 + 2595348
28 com.apple.iTunes 0x00050e30 0x1000 + 327216
29 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
30 libSystem.B.dylib 0x91853259 _pthread_start + 345
31 libSystem.B.dylib 0x918530de thread_start + 34
Thread 24 crashed with X86 Thread State (32-bit):
eax: 0x0000000c ebx: 0x9013cdd4 ecx: 0x0000000c edx: 0x1ebb9530
edi: 0x1ebb9530 esi: 0x1ebbb21c ebp: 0xb01842d8 esp: 0xb01842d0
ss: 0x00000023 efl: 0x00010202 eip: 0x901608c6 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x00000010
Binary Images:
0x1000 - 0x1128fc3 com.apple.iTunes 10.6 (10.6) <17B9741A-36B2-68AA-02F0-EDCECADBB72C> /Applications/iTunes.app/Contents/MacOS/iTunes
0x137c000 - 0x13f7fef com.apple.iTunes.iPodUpdater 10.4 (10.4) <055BCDEA-3996-AC1B-EEF1-E158DF8AA5E4> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0x143c000 - 0x1461ff7 com.apple.avfoundationcf 2.0 (60.1) <2D4DFC71-1195-4549-658B-7295F37AAEC3> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Versions/A/AVFoundat ionCF
0x1489000 - 0x148eff7 com.apple.iPod 1.6 (17) <1C363658-799C-351F-52F3-645FB18CCAE3> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0x1494000 - 0x1770fe7 +libgnsdk_dsp.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <E468D2B0-295A-D520-C02A-5383413B5DDE> /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.9.5.dylib
0x1792000 - 0x17c5fe7 +libgnsdk_musicid.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <F6487E48-3B93-7C89-7734-85600749661D> /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.9.5.dylib
0x17d2000 - 0x189cfe7 +libgnsdk_sdkmanager.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <70001144-C144-B6D7-3CA9-836ACD97CE9F> /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.9.5.dylib
0x18b3000 - 0x18f5fe7 +libgnsdk_submit.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <AB1597CE-FBAC-6C05-330E-879EDD036C94> /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.9.5.dylib
0x18fa000 - 0x193fff7 com.apple.CoreMedia.AVCFSupport 1.0 (705.24.4) <FAEC8CE1-BF17-B566-38E3-98E97C2403CE> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/CoreMedia.fr amework/Versions/A/CoreMedia
0x195e000 - 0x1cc9ff3 com.apple.MediaToolbox.AVCFSupport 1.0 (705.24.4) <B801EFCB-07D9-2A94-9E7A-530AD7E892AA> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/MediaToolbox .framework/Versions/A/MediaToolbox
0x1d2e000 - 0x206efeb com.apple.VideoToolbox.AVCFSupport 1.0 (705.24.4) <A4DBF709-3753-2F20-B20D-1D5DB80F3997> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/VideoToolbox .framework/Versions/A/VideoToolbox
0x14a00000 - 0x14dd1fe7 com.apple.CoreFP 2.1.34 (2.1.34) <F5C09BB7-9948-4AC4-1A62-BDC7BCD7C474> /System/Library/PrivateFrameworks/CoreFP.framework/CoreFP
0x165a5000 - 0x165a6ff7 com.apple.textencoding.unicode 2.3 (2.3) <A7D310DB-A5E6-C834-F72F-A66453834CC0> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x165ab000 - 0x165afff3 com.apple.audio.AudioIPCPlugIn 1.1.6 (1.1.6) <E9CB576C-283B-1DB2-0C69-E7C914BD7922> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
0x165b4000 - 0x165baff7 com.apple.audio.AppleHDAHALPlugIn 2.0.8 (2.0.8f3) <EA52F230-DCA1-316F-B0FE-2D098533B978> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
0x165e4000 - 0x165e7ff3 +com.divx.divxtoolkit 1.0 (1.0) /Library/Frameworks/DivX Toolkit.framework/Versions/A/DivX Toolkit
0x16800000 - 0x17950fe7 com.apple.CoreFP1 1.14.34 (1.14.34) <8EF6D67A-01C5-DCA3-16CC-DD386E54DDCB> /System/Library/PrivateFrameworks/CoreFP1.framework/CoreFP1
0x1809a000 - 0x180c0fff libssl.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <1C17D1BE-1E54-70CF-07B2-86E5DA647C81> /usr/lib/libssl.0.9.7.dylib
0x185f0000 - 0x185f5ff7 com.apple.QuartzComposer.iTunesPlugIn 1.2 (16) <52EF9BE5-FB13-BCC4-140D-880C271A7B43> /Library/iTunes/iTunes Plug-ins/Quartz Composer Visualizer.bundle/Contents/MacOS/Quartz Composer Visualizer
0x18700000 - 0x18758fff +com.DivXInc.DivXDecoder 6.8.4.3 (6.8.4) <26A406B3-E4BC-C6FF-8F28-A99FFEB5CF2D> /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
0x1ac43000 - 0x1accfff7 com.apple.mobiledevice 507.6 (507.6) <F7DDA28B-630F-862A-11E2-6386027EB81C> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
0x1ad18000 - 0x1adcdfe7 libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <78B6EEB6-50D9-4479-D1A5-B4C381A07E4D> /usr/lib/libcrypto.0.9.7.dylib
0x1ae13000 - 0x1aff9fef com.apple.audio.codecs.Components 2.0.4 (2.0.4) <5D32DF8D-C577-EB6B-72FA-1ABDF1CED762> /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
0x1dade000 - 0x1db1dfeb com.apple.ATIRadeonX3000VADriver 1.6.42 (6.4.2) <61CC98A5-EC48-8CC7-5DA1-DD02628C164F> /System/Library/Extensions/ATIRadeonX3000VADriver.bundle/Contents/MacOS/ATIRade onX3000VADriver
0x1db58000 - 0x1db60fef AppleIntelSNBVA ??? (???) <64BAB482-4499-FF61-1A8B-8ACE72E5717B> /System/Library/Extensions/AppleIntelSNBVA.bundle/Contents/MacOS/AppleIntelSNBV A
0x1ef00000 - 0x1f03cff7 com.apple.AirTrafficHost 204.9 (204.9) <BB4DB114-0AFF-DB76-D637-4DC6549B1FA0> /System/Library/PrivateFrameworks/AirTrafficHost.framework/AirTrafficHost
0x20bb4000 - 0x20bb7ff3 libFontRegistryUI.dylib ??? (???) <9F0445D2-9B14-5DAD-D426-251D8D76C1C5> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
0x20bbe000 - 0x20bbfff7 ATSHI.dylib ??? (???) <56F243F1-C341-86EA-2BCC-31E75D46EBBC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
0x21290000 - 0x213abfe3 com.apple.AppleGVAFramework 1.2.44 (1.2.44) <6595EE22-663F-68BF-D349-15A79D6A9046> /System/Library/PrivateFrameworks/AppleGVA.framework/AppleGVA
0x23cca000 - 0x23d0efef com.apple.AppleIntelHDGraphicsVADriver 1.6.42 (6.4.2) <739B350A-EAAD-6171-97C9-9C6E9026D9C6> /System/Library/Extensions/AppleIntelHDGraphicsVADriver.bundle/Contents/MacOS/A ppleIntelHDGraphicsVADriver
0x25100000 - 0x25717ff7 com.apple.CoreKE 1.0.8 (1.0.8) <6EFC794E-5BCE-5DD7-B9CD-6CFD36BEF93C> /System/Library/PrivateFrameworks/CoreKE.framework/CoreKE
0x2870f000 - 0x28888ff7 GLEngine ??? (???) <76C922AA-A4A7-2835-537B-17F316AD95F6> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x288ba000 - 0x28c97fff com.apple.ATIRadeonX3000GLDriver 1.6.42 (6.4.2) <019C8FD3-2824-C6F1-0FC3-B2A339B4309D> /System/Library/Extensions/ATIRadeonX3000GLDriver.bundle/Contents/MacOS/ATIRade onX3000GLDriver
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0x93aac000 - 0x93aaeff7 libRadiance.dylib ??? (???) <41E5C5F4-A4C6-0416-08D0-422C88088558> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x93aaf000 - 0x93abaff7 com.apple.CrashReporterSupport 10.6.7 (258) <8F3E7415-1FFF-0C20-2EAB-6A23B9728728> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
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0x94331000 - 0x94387ff7 com.apple.MeshKitRuntime 1.1 (49.2) <4B41E225-69AC-6EFA-190E-DC6A4BD8109E> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itRuntime.framework/Versions/A/MeshKitRuntime
0x944e0000 - 0x945ecfe7 libGLProgrammability.dylib ??? (???) <6167CEB0-D8D6-C4D9-DD74-49755ADB540F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
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0x94c3e000 - 0x94c85ffb com.apple.CoreMediaIOServices 142.0 (1497) <8F7F6CD1-A531-8A6D-77BE-7FD392A7FD32> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
0x94c86000 - 0x95569ff7 com.apple.AppKit 6.6.8 (1038.36) <A353465E-CFC9-CB75-949D-786F6F7732F6> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
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0x958b5000 - 0x958b5ff7 liblangid.dylib ??? (???) <FCC37057-CDD7-2AF1-21AF-52A06C4048FF> /usr/lib/liblangid.dylib
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0x95aa5000 - 0x95aa9ff7 IOSurface ??? (???) <8C403D51-2644-EBD6-A636-19F8ADEB0A09> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x95aaa000 - 0x95aabff7 libScreenReader.dylib ??? (???) <E559E38F-FB36-C1C4-B915-D3A4E4354921> /usr/lib/libScreenReader.dylib
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0x95af5000 - 0x95b02ff7 com.apple.NetFS 3.2.2 (3.2.2) <12E7F3CD-F898-0FF6-A5DC-A70A8EF6B0E8> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x95b03000 - 0x95fa1ff7 com.apple.RawCamera.bundle 3.9.0 (584) <5CC4C59B-5ECF-9767-2BB1-493AB505F433> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x95fa2000 - 0x963b8ff7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) <9D89FCB3-24C9-8FCF-DB49-27B184AC3222> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x964c7000 - 0x965f5fe7 com.apple.CoreData 102.1 (251) <0C2636F3-CCB4-5ED9-1D3E-5AE36BE57071> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x96643000 - 0x966e0fe3 com.apple.LaunchServices 362.3 (362.3) <15B47388-16C8-97DA-EEBB-1709E136169E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x96844000 - 0x96b3efef com.apple.QuickTime 7.6.6 (1789) <38255AA2-8087-5AE0-CA4B-1DDE611540B1> /System/Library/FramewUPDATE - PROBLEM SOLVED!!!!!!
You can thank me later - after an hour on the phone, I finally got through to a Senior Engineer.
Apperently the issues lies with GRID VIEW.
Open your Itunes, Click on TV SHOWS, then quickly change your view from GRID VIEW (Defaults to this) to List View and Viola!
We tested it out on the phone just minutes ago, my problem is solved and I suspect if you guys try this yours will be too.
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