Itunes crashes when I open it

I have tried with multiple versions of iTunes and the outcome is the same each time. It opens, then crashes immediately without fail every single time.
This is the error report I get each and every time:
Problem
Stopped working
Problem signature
Problem Event Name:          InPageError
Error Status Code:          c000009c
Faulting Media Type:          00000003
OS Version:          6.0.6002.2.2.0.768.2
Locale ID:          2057
Additional Information 1:          9c79
Additional Information 2:          18d391556384f03f39cb1810be4919d6
Additional Information 3:          cbd8
Additional Information 4:          7823eb2f440e23b0eb8dcc58dcf1c44e
Extra information about the problem
Bucket ID:          470146
I've looked through the forums for solutions to this and the only one I thought might work was https://discussions.apple.com/message/13262551?messageID=13262551&amp%3b#1326255 1 but I spent hours trying to find the file that I apprently needed but could not find it anywhere.
So if anyone could help me with this I'd be truly grateful, thanks

Problem Event Name: InPageError
Error Status Code: c000009c
That's a rarer one nowadays. It can indicate disk/file damage on the PC.
I'd try running a disk check (chkdsk) over your C drive, or whichever drive you install your program files on.
There's Vista instructions in the following document.
Check your hard disk for errors
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors. You'll probably need to schedule the scan to run on restart. The disk check should take quite a while to run (if you're running it on the C). If it quits after a few minutes or seconds, something's interfering with the scan.
Does the disk check find/repair any damage? If so, are you able to launch iTunes now?

Similar Messages

Itunes crashing when I open playlists. What do I do?

Everytime i try and open playlists Itunes crashes. I have restarted it, updated it etc I'm on Windows 7.

Try opening iTunes in safe mode by holding down CTRL+SHIFT when starting iTunes. Can you access the playlists now? Do you have the sidebar enabled (CTRL+S)? Have you tried a complete rebuild of iTunes as outlined in the second box of Troubleshooting issues with iTunes for Windows updates?
tt2

ITunes crashes when I open Audible books?

iTunes 10.6.1 crashes on my iMac (10.7.3, 4 GB) whenever I try to open, play or interact in any way with Audible books. This is new in the last 2-3 weeks.
I have tried (Command) O, drag n drop, double click on file and "add to library". Every time it crashes. I have sent reports to Apple. I can add the files to iTunes Library, but they never open in iTunes without crashing it.
Everything in my Audible account looks appropriate so I don't think it's that end?
Anyone with similar issues? Or, better, a solution? I am going to try backing up and re-downloading the app, I think.
Thanks!

Okay. Problem solved. I re-downloaded itunes 10.6.1. The download overwrote the old iTunes. I went to Audible, downloaded a book and it opened in iTunes. I still can't import a book from my hard drive, but maybe the files were corrupted somehow.

Itunes crashes when microsoft visual studio 2012 is installed

Hello everyone!
Hope you all are ok ^^
As you see, I'm having a serious problem with iTunes and Microsoft Visual Studio 2012 .
Since I've installed MVS2012 , iTunes crashes when I open it.
I installed the latest version of both of them but no success.
I tried to change its Compatibility Mode but didn't work.
Tried to troubleshooting, no success either.
I was thinking that It was probably a windows 8 error, so I installed both in a windows 7
laptop and I have the same message and the same problem.
The message it shows is "iTunes has stopped working... " and it only shows a Close Program button
I thought it made this problem when both were opened, so I closed MVS2012 and run
iTunes alone, but didn't work either.
I also tried to reinstall iTunes from an earlier version to the newest version. Don't work.
But iTunes does work when it is opened once it's installed (first use), and when it's closed and re opened
it crashes.
Could someone help me with this problem? I really appreciate it ^^
Ask me if you need more information. Thank you ^^

Resolved.
Found the answer in other apple.forum
Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
to: C:\Program Files (x86)\iTunes

Itunes crashes when trying to open the devices preferences

itunes crashes when trying to open the devices preferences. I use Mac osX 10.7.3 and iPhone 4s. The iPhone (and iPad) syncs via WLAN but when i try to open the iPhones/iPad Preferences in iTunes iTunes crashes. Any Idea?

Hi there AlexHB123,
You may find the troubleshooting steps in the article below helpful.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
-Griff W.

ITunes crashes when trying to open the store , windows 8.1

I have windows 8.1 and a modern pc , everytime I open itunes it crashes , and if it does not crash when I open it , it crashes halfway when it tries to open the store - I've tried re-booting , re-installing and it won't work.
Causing me some stress , would be very gratefull for some useful advice !
Thanks !

Hi there AlexHB123,
You may find the troubleshooting steps in the article below helpful.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
-Griff W.

ITunes crashes when I attempt to open my iPhone within iTunes

Since updating iTunes and installing the latest iphone software iTunes crashes when I attempt to open my iphone in the device panel. I therefore cannot perform any manual functions on my phone through iTunes. I'm running 10.7.3 and iTunes 10.6.
Any suggestions?

Do you have any better luck with that if you update to iTunes 10.6.1.7?
From the notes for the release:
iTunes 10.6.1 provides a number of improvements, including:
• Fixes several issues that may cause iTunes to unexpectedly quit while playing videos, changing artwork size in Grid view and syncing photos to devices.
• Addresses an issue where some iTunes interface elements are incorrectly described by VoiceOver and WindowEyes.
• Fixes a problem where iTunes may become unresponsive while syncing iPod nano or iPod shuffle.
• Resolves an ordering problem while browsing TV episodes in your iTunes library on Apple TV.
http://www.apple.com/itunes/download/

My iTunes crashes when trying to start and says can't open the windows

My iTunes crashes when trying to start and says can't open the windows

did toy do all the recent updates?

One of my game always crash when i open it.

One of my game always crash when i open it the only way to open it again is to erase and install it again the problem is the game that i am playing starts all over again, is it possible to ios to have a reinstall to a app.? What i mean a feature which makes the apps uninstall and install so that the save game will not be erased

Hey megzter14,
Welcome to Apple Support Communities! I'd check out the following articles, they'll go over what to do if your iTunes will not open on a Mac:
iTunes is unresponsive, quits unexpectedly, or will not open
iTunes for Mac:
Mac OS X: How to troubleshoot a software issue
How to open an alternate iTunes Library file or create a new one
iTunes: Troubleshooting issues with third-party iTunes plug-ins
via:
iTunes: How to re-create your iTunes library and playlists
http://support.apple.com/kb/HT1451
Regards,
David

ITunes crashes when connecting iPad or iPhone

iTunes crashes when i connect iPad or iPhone. Running OSX 10.9.3 and the most up to date iTunes version?

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
☞ If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
☞ Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

Itunes crashes when trying to sync Contacts

My itunes crashes when it tries to sync contacts with Outlook. I cannot even select the Contacts tab to change the settings. When I click the Contacts tab, itunes crashes. Has anyone experienced this problem?

I'm experiencing the same problem.
A temporary fix is to open iTunes (without the iPod cabled into the computer.) Go to "Edit Preferences," then "Devices," and check the block that says "Disable automatic syncing..."
Then, attach the iPod USB cable. The iPod settings will all show up, but the iPod won't sync, and iTunes won't crash. You can then uncheck the block under the Contacts tab that says "Sync Contacts." (iTunes will ask you whether you want to save the existing contacts.)
Go back and uncheck the Disable automatic sync command. Tell iTunes to sync the iPod, and there shouldn't be an iTunes crash.
Admittedly, this is a bandaid until something better shows up. My suspicion is that it's a problem that originates with Outlook, and not iTunes.

Itunes crashes when I try to authorise PC for Itunes match

I have just subscribed to iTunes match but having trouble with iTunes crashing when I try to authorise / enable my PC to use iTunes match.
I get a wt.exe error. Using Windoes XP. Any suggestions - tires reinstalling iTUnes but no joy.

If you're running iTunes 6.0.5, I would need the crash log to figure out why you're crashing.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log" If there's already a file there, it most likely has multiple crash logs in it (new crash logs are just appended to the end of the file). So, delete this file. This will make sure you're not sending extra information I don't need. These crash logs are text files, so you can open them in notepad or whatever to see what information you're sending.
So, get the machine setup to collect crash logs, do the thing that makes iTunes crash. Send it to me. It doesn't hurt to put the URL to this discussion thread because I get a lot of these messages and are easily confused.

Itunes crashes when syncing contacts

My itunes crashes when it tries to sync contacts with Outlook. I cannot even select the Contacts tab to changes the settings. When I click the Contacts tab, itunes crashes. Has anyone experienced this problem?
Message was edited by: MR.W

Ok... was able to disable sync of contacts as follows:
1 - Make sure Outlook is closed.
2 - Open up iTunes
3 - Stop sync
4 - Go to contacts tab under your ipod
5 - Allow it to try and start outlook, will give you an error about how it is not logged on. (have to time it well, or it might crash again)
6 - Uncheck sync contacts and hit apply. I let it remove all contacts.
Now I do not have to sync contacts (which is fine for my ipod classic... not sure if this affects iPhone users as well).

Firefox constantly crashes when it opens and when tabs are changed.

Ever since 4/19 of this year, Firefox has been randomly crashing when I open it, and after restarting it will crash randomly during sessions, generally when switching tabs I've noticed (though not always).
Here is the most recent crash report in full:
AdapterDeviceID: 0x1200
AdapterVendorID: 0x10de
Add-ons: foxmarks%40kei.com:4.2.1,tilt%40mozilla.com:1.0.1,tineye%40ideeinc.com:1.1,%7BDDC359D1-844A-42a7-9AA1-88A850A938A8%7D:2.0.16,%7Ba7c6cf7f-112c-4500-a7ea-39801a327e5f%7D:2.0.18,%7Be4a8a97b-f2ed-450b-b12d-ee082ba24781%7D:1.15,%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D:4.9.22,xkit%40studioxenix.com:7.4.3,%7B73a6fe31-595d-460b-a920-fcc0f8843232%7D:2.6.8.20,https-everywhere%40eff.org:3.5.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:28.0,keywordsearch%40kaply.com:1.0.7,%7Bc8d3bc80-0810-4d21-a2c2-be5f2b2832ac%7D:0.84,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.5.1,jid1-xUfzOsOFlzSOXg%40jetpack:4.3.2.1
AvailablePageFile: 29716611072
AvailablePhysicalMemory: 12883689472
AvailableVirtualMemory: 3534315520
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 45088768
BreakpadReserveSize: 37748736
BuildID: 20140314220517
CrashTime: 1398707262
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1395693314
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1200, AdapterSubsysID: 089810de, AdapterDriverVersion: 9.18.13.3523
D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 37230
StartupTime: 1398707160
SystemMemoryUsePercentage: 24
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
URL: about:blank
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 28.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US
Here is a screenshot of all the crashes since this started a week ago:
http://i.imgur.com/WqvP2tV.png
Any help would be appreciated.

One of the bug reports linked to your crashes says the HTTPS Everywhere extension could be a contributing factor. Would you try disabling it for 48 hours and see whether that makes any difference?
You can do that on the Add-ons page. Either:
* Ctrl+Shift+a
* orange Firefox button (or Tools menu) > Add-ons
In the left column, click Extensions.
Some of these crashes are related to the "Just in Time" (JIT) JavaScript compiler(s). You could try disabling some of those features to see whether that helps. Alternately, you could run Firefox in its Safe Mode for a period of time since that disables them automatically (but in that case, extensions also are disabled).
''To disable individual preferences:''
(1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(2) In the search box above the list, type or paste '''javas''' and pause while the list is filtered
(3) Double-click the following preferences to switch them to "false":
* javascript.options.baselinejit.chrome (Firefox UI)
* javascript.options.baselinejit.content (page content)
* javascript.options.ion.content (page content)
There might be other relevant items but we're a little out of my depth here.
''If you prefer to test using Firefox's Safe Mode:''
You can restart Firefox in Safe Mode using
Help > Restart with Add-ons Disabled ''(Flash and other plugins still run)''
In the small dialog that should appear after Firefox exits, click "Start in Safe Mode" (''not'' Reset)

Firefox is crashing when i open it-had to switch to ie

firefox is crashing when i open it-had to switch to ie, after just being upgraded to firefox 3-16 version

You can check if you can start Firefox in [[Safe Mode|Safe Mode]] by holding down the Shift/Options key.
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
*Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
If necessary then you can open about: pages via the location/address bar.
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox, see:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
*https://developer.mozilla.org/How_to_get_a_stacktrace_for_a_bug_report

Itunes crashes when I open it

Similar Messages

Maybe you are looking for