Itunes crashes when i try to play a tv show

Yesterday I set up my nice brand new macbook pro, imported my programs and itunes library from my old Mac and everything went fairly smoothly (had to re-register Photoshop and Illustrator and redownload paralells)
The main problem has been itunes which I was prompted to upgrade and did.
First I had issues with the new library not synching to the apple tv but managed to fix that (though it seems to want to sync all over again over and over)
By far the worst problem is that when I click on a tv show (purchased from itunes) any tv show or movie - itunes crashes. Music and podcasts play just fine.
I have authorized this computer and it is an issues with previously purchases tv shows as well as two I just purchased to day.

Hi, potatoqueen!
I have a couple of articles here to help you through the steps of troubleshooting for this issue. The first will help you troubleshoot the iTunes crash, and can be found here:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
After troubleshooting that issue, if you are still having issues with video playback, you may want to reference this article to troubleshoot that issue:
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
Thanks for coming to the Apple Support Communities!
Regards,
Braden

Similar Messages

Itunes crashes when i try to play video

Itunes works fine for music but crashes when i try ti play movies or tv shows. It works fine with my apple tv, but won't play through my macbook pro. I get the following error report:
Date/Time: 2007-05-26 08:21:28.229 -0400
OS Version: 10.4.9 (Build 8P2137)
Report Version: 4
Command: iTunes
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Parent: WindowServer [59]
Version: 7.1.1 (7.1.1)
Build Version: 3
Project Name: iTunes
Source Version: 7110502
PID: 292
Thread: Unknown
Link (dyld) error:
Symbol not found: _QTGetMoviePlayabilityState
Referenced from: /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
Expected in: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
Model: MacBookPro2,2, BootROM MBP22.00A5.B01, 2 processors, Intel Core 2 Duo, 2.16 GHz, 2 GB
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 128 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: AirPort Extreme, 1.0.47
Bluetooth: Version 1.7.14f14, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: FUJITSU MHW2120BH, 111.79 GB
Parallel ATA Device: HL-DT-ST DVDRW GWA4080MA
USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
USB Device: Bluetooth HCI, Up to 12 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA
MacBook Pro Mac OS X (10.4.9)

I found out the answer - Quicktime was damaged. I deleted it and downloaded a new copy and all worked fine

ITunes crashes when I try and play a purchased music video

This is a new problem and appeared out of the blue. Any suggestions how to fix?

I'm having a similar problem (see thread below) - my purchased music videos used to play until I tried to move my library from my old PC to my new Mac. The restore kept failing as soon as a video file (.m4v) was encountered. Had to manually import blocks of music and avoid the videos. Now have my music again but iTunes just crashes when I try to play the music vids I bought from iTunes.
http://discussions.apple.com/thread.jspa?threadID=965332&tstart=15

My itunes crashes when i try to play a song

My itunes keeps crashing when I try to access the Itunes store or when i try playing a song...HELP!!!

I solved it myself... for the benefit of those viewing...
1) I ran Applejack as a "see what happens" step, as that's fixed interesting problems before
2) Then ran disk utility, and blew out the hard drive (erased it) completely and did it as Mac OS Journaled
3) Waved a rubber chicken around my head
4) Restored the iPod in iTunes
All works normally now.

ITunes crashes when I try to play movies.

After updating to iTunes 10.7.0.21 on my Windows 7 PC it crashes everytime I try to play a movie.
Audio files work fine. I uninstalled all Apple Software (iTunes, QuickTime, Bonjour, Safari) rebooted and reinstalled. Same problem .
If I go to my media folders and play the movies direct with QuickTime it works fine. But in iTunes it crashes. (Starting the Movie -> Screen gos Black -> 2 Seconds waiting -> Windows problem manager shuts down iTunes).
Due to this problem I cant watch rent movies anymore
Thanks for your help!
Name der fehlerhaften Anwendung: iTunes.exe, Version: 10.7.0.21, Zeitstempel: 0x504d85d9
Name des fehlerhaften Moduls: QuickTime.qts, Version: 7.72.80.56, Zeitstempel: 0x4f8f8aa7
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00880bda
ID des fehlerhaften Prozesses: 0x10fc
Startzeit der fehlerhaften Anwendung: 0x01cda98001ed8ad2
Pfad der fehlerhaften Anwendung: C:\Program Files\iTunes\iTunes.exe
Pfad des fehlerhaften Moduls: C:\Program Files\QuickTime\QTSystem\QuickTime.qts

Try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

ITunes crashes when I try to play music.

Whenever I try to play a song or movie in iTunes, the whole program crashes.
It only just started doing this today, and I can't figure out why.
I'm using version 7.0.2, please help.
Mac Book Pro Mac OS X (10.4.8)

Let's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

ITunes crashes when I try to play a song

I downloaded the new version of iTunes last night. Now (like a lot of people here), my iTunes doesn't work right. The iTunes store loads OK, and I can still download music. But whenever I try to play a song iTunes crashes, and I get the Microsoft box that pops up and says that an "unexpected error" has occurred, and iTunes must close, then asks if I want to send a report or not. This also happens when I try to preview a song before buying. I have already uninstalled and reinstalled Quicktime, but that did not correct anything. Any ideas?

I've seen this happen with iTunes Third party add-ons/plug-ins being installed. Do you have any of those?
Try this: http://docs.info.apple.com/article.html?artnum=300063
I want to check on some other issues, also, that have to do with iTunes library files or preference files. This next fun experiment is going to be more of a diagnostic procedure aimed at working out if they may be involved at all.
Go over into your User accounts control panel and create a new user account with full administrative rights. While you're in that control panel, switch off "Fast Switch", or whatever its called, in your logging-in preferences.
Now go log out of the old account and log into you new account.
Open up iTunes. You'll see a blank library screen in the new account. Import over some songs into the library in that new user account. (If possible,use the ones that you know will crash itunes in the other account.)
Does you iTunes crash in the new account when songs are played?

TS3430 iTunes crashes when I try to play any video whatsoever. I disabled direct3d but this did not work. I started iTunes in safe mode and it corrected the problem but when I look in the folders mentioned in the troubleshooter there aren't any plug-ins

It is the latest version of iTunes btw.

The faulting module is photoshop. Report below.
Source
Adobe Photoshop CC 2014
Summary
Stopped working
Date
2/2/2015 4:54 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 15.2.2.310
Application Timestamp: 5480338c
Fault Module Name: Photoshop.exe
Fault Module Version: 15.2.2.310
Fault Module Timestamp: 5480338c
Exception Code: c000001d
Exception Offset: 00000000049de322
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 8db4
Additional Information 2: 8db473619c10c0c8b85ce99afe676ed8
Additional Information 3: f06d
Additional Information 4: f06da704bdd5338df2a8d09bde2244bb
Extra information about the problem
Bucket ID: 1fe6d1d4e5765bd348843b981b8ec4d2 (85990875000)

ITunes crashes when I try to view movies/ tv shows

I'm using iTunes 11.1 on windows 7 64 bit.
When I wanna watch a movie or a tv show iTunes freezes.
I have installed it again - problem not solved. I created a new windows account - problem not solved.
The only way I can watch the movies is in secure mode.... :/
Can anybody help me? I don't find any threads that solve my problem...
Best, Mareike
Additional information: i can watch the videos on my ipod after synchronization.....

Hey mariiieke,
It sounds like you followed most of the troubleshooting steps included in here:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Specifically, it says this:
If you have the same issue while iTunes is in Safe Mode, proceed to the "Create a new user account" section. If you don't experience the same issue, follow these steps to remove third-party plug-ins.
Since it sounds like the issue doesn't happen in Safe Mode, I would follow the steps in here:
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/kb/TS3430
Welcome to Apple Support Communities!
Have a great day,
Delgadoh

ITunes on Vista - crashing when I try to play purchased music

Crashes when I try to play purchased music that I've copied from another machine.
It has been authorized for two accounts, obviously ones that own the music, and playing songs brought from either account simply cause iTunes to crash, and it comes up with "iTunes has stopped working..."
Brand new vista install, and brand new iTunes install.
Any ideas?

I had the same problem. Trouble is Vista is a new operating system that went to market filled with problems, the main one being nothing was ready to be compatable with it. Apple support recommened upgrading iTunes to the latest version sine Vista will not recognise older versions. I upgrade every time one is offered. It stopped my Dell from crashing everytime I tried to use the iPod. Try it, it may work.

TS1717 Itunes crashes when I try to playback iTunes purchased movies that have been burnt to Verbatim DVD-R discs. Any thoughts?

Itunes crashes when I try to playback iTunes purchased movies that have been burnt to Verbatim DVD-R discs. Any thoughts?

Try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

Itunes crashes when I try to download a purchased music

I need to open another post !
When I try to download a purchased music, the iTunes crashes...
I've tried everything, unninstal, reinstall, delete all itunes folders and registers, everithing !!!

I'm having a similar problem (see thread below) - my purchased music videos used to play until I tried to move my library from my old PC to my new Mac. The restore kept failing as soon as a video file (.m4v) was encountered. Had to manually import blocks of music and avoid the videos. Now have my music again but iTunes just crashes when I try to play the music vids I bought from iTunes.
http://discussions.apple.com/thread.jspa?threadID=965332&tstart=15

I purchased a movie from iTunes and when i try to play it on my mac or iphone its just black and has no sound...

I purchased a movie from iTunes and when i try to play it on my mac or iphone its just black and has no sound...
help please!

Are you going to Movies - Purchased or Computers - Movies ?
If you go to iTunes Store on your computer - Quicklinks - Purchased. Is it showing up there?
Is this a purchase or a rental?

I need to disable Match Services - but my iTunes crashes when I try to load it. How do I get Apple Support to disable it on my behalf?

I need to disable Match Services - but my iTunes crashes when I try to load it. How do I get Apple Support to disable it on my behalf?

Hi axostech!
Here is an article that will help you troubleshoot this issue with your iTunes crashes so that you can adjust your iTunes Match settings as you desire:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

I bought a movie on itunes and when i try to play it on my apple tv it says the device is not autorized. My apple tv is the older one with an actual hard drive that is full. Tha apple tv is logged into my itunes account.

I bought a movie on itunes and when i try to play it on my apple tv it says the device is not autorized. My apple tv is the older one with an actual hard drive that is full. Tha apple tv is logged into my itunes account.

ATV2 does not have permanent storage. The rental is flushed when the device is turned off or other content accessed. You would need to use your computer to rent (and home-share to ATV) if you wish to store for a later time.

Itunes crashes when i try to play a tv show

Similar Messages

Maybe you are looking for