ITunes crashes when my screensaver turns off
iTunes crashes whenever my screensaver turns off. Quicktime crashes too if it's open. Nothing else seems to crash though. Has anyone encountered this?
Same here but only when resuming from a locked screen (CTRL-ALT-DEL). If my screen saver is on (I do not have "Require Password on Resume" turned on) the problem does not happen but if I leave my desk and Lock my screen, when I return, iTunes will have crashed.
This only started happening after I upgrade to iTunes 10.
Message was edited by: fordomatic
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Itunes crashes when trying to turn on genius
well I just changed my pc. And everytime I try to turn on genius iTunes crashes. Already tried reinstalling and no luck. Do someone knows how to fix this? (iTunes 11.1.2.31 Windows 8)
For anyone that has this problem I already found the fix
If you are running iTunes 11 on Windows 8 and iTunes crashes when you go to the iTunes store, you just need to copy a dll file:
Dopying the QTMovieWin.dll from c:\program files (x86)\common files\apple\apple application support\ INTO c:\program files (x86)/iTunes
Someone else already find it hahaa -
Apps crash when printing to turned-off printer
Running 10.9.3 at the moment and having unusual printer issues at the office. Basically, when going to the print dialogue box and clicking "print" to any printer that is turned off or that OSX doesn't recognize, it will crash the app. The unusual thing is that even after turning the printer back on, any app that tries to print won't even make it to the print dialogue box and crashes immediately on clicking File>Print or Command-P. Clicking on Printers in System Prefs crashes System Prefs. Most of the time even a restart won't solve the issue. It does seem to resolve itself the next day after I go home and come back to the office.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
Re: i was charging my iphone 3GS yesterday in electricity when once it turned off suddenly while it was in quarter battery. I tried charging it again but it didint open, i tried to plug it into my laptop but itunes didnt recognize it and it doesnt work.
Hello candymerna,
At this point I would recommeng resetting the device if if will not turn on.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
From: iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If it does turn on, but will not charge then take a look at this part of the article iPhone: Hardware troubleshooting found http://support.apple.com/kb/ts2802
Power/Battery
Battery does not charge from the USB power adapter
Important: Only original iPhone can be charged from a FireWire-based power source. If iPhone is connected to a computer that's turned off or is in sleep or standby mode, the battery may drain.
Verify that the outlet being used is working.
Try another USB power adapter if available.
If no other USB power adapter is available, try connecting to a high-power USB 2.0 port (not a keyboard). The computer must be turned on and not in sleep or standby mode.
Try another USB cable if available.
Also refer to iPhone and iPod touch: Charging the battery.
If it is charging, but not recognized in iTunes take a look at one of these articles depending on your Operating System.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
or
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Cheers,
Sterling -
i was charging my iphone 3GS yesterday in electricity when once it turned off suddenly while it was in quarter battery. I tried charging it again but it didint open, i tried to plug it into my laptop but itunes didnt recognize it and it doesnt work. help plzzz
Hello candymerna,
At this point I would recommeng resetting the device if if will not turn on.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
From: iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If it does turn on, but will not charge then take a look at this part of the article iPhone: Hardware troubleshooting found http://support.apple.com/kb/ts2802
Power/Battery
Battery does not charge from the USB power adapter
Important: Only original iPhone can be charged from a FireWire-based power source. If iPhone is connected to a computer that's turned off or is in sleep or standby mode, the battery may drain.
Verify that the outlet being used is working.
Try another USB power adapter if available.
If no other USB power adapter is available, try connecting to a high-power USB 2.0 port (not a keyboard). The computer must be turned on and not in sleep or standby mode.
Try another USB cable if available.
Also refer to iPhone and iPod touch: Charging the battery.
If it is charging, but not recognized in iTunes take a look at one of these articles depending on your Operating System.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
or
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Cheers,
Sterling -
When trying to turn off compatibility mode on my itunes i dont have a compatibility tab after right clicking properties. Can any one help???
Hi Roger
Thank you for your reply.
My original feed is: http://casa-egypt.com/feed/
However, because I modified the feed http://feeds.feedburner.com/imananddinasbroadcast and nothing changed, I redirected it to another feed and then I deleted this feed.
Is there any way to change the feed in itunes? The only feed I have now is http://feeds.feedburner.com/CasaEgyptStation
I tried to restore the feed http://feeds.feedburner.com/imananddinasbroadcast but feedburner refused.
I know that I missed things up but I still have hope in working things out.
Thanks is advance.
Dina
Message was edited by: dinadik -
I keep getting Error Code 4002 in iTuens when try to update my iTunes Match. I have turned off Match, then reconnected, but the code keeps coming. So does Error Code 4010 at times. Can someone help?
iTunes store, App Store, iTunes Match and various other services have been down for the past several hours. Apple's System Status page at http://www.apple.com/support/systemstatus/ now shows them back up but they are STILL NOT up for me or many other users. The error codes 4000 series refer to connection errors, I've gotten several from 4001-4010 all day. We're kind of at the mercy of Apple at this point. It would be nice if they would give us some notification about their problems since we are paying for their service.
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ITunes 11.0.4 is shuffling music even when shuffle is turned off
Grrrr. This is really driving me nuts.
I'm using 11.0.4 on my MacBook Pro (OSX 10.8.4).
iTunes will shuffle the music I'm playing even when shuffle is turned off. It will finish track 1 of an album (for example) and then go to 9. or 11. or 7.
What the heck is going on??Hi Allen
Many thanks for the links, although i was aware of the sleep proxy and its uses. The problem i'm having does seem to be related to this, although the key difference between what i am (or was) experiencing is the definition of 'occasionally' as mentioned on the page you linked to.
What i was experiencing was the mac mini would go to sleep then 60 second later it would stir, as if being woken to reregister its services with the sleep proxy, then it would go back to sleep. Then around 60 seconds later it would do this again, and so on and so forth until it was fully woken in one way or another.
Now i do seem to have made progress after digging around a little further. I did figure out that it was a bonjour service/ or device that was causing the mac mini to stir And as i mentioned in my previous message this behaviour would cease if itunes was closed or home sharing was turned off. So the only thing on the network that was connected to this was my 2 apple TVs. As a test i unplugged both boxes and put the mini to sleep again. Then i waited and waited and the mini stayed soundly asleep.
I have since plugged the 2 ATVs back in, one at a time, and the mini now seems to be sleeping for around an hour before it wakes, presuming to do the sleep proxy service thingo.
i'm just running another test to prove to myself that it is actually back to a more normal state with both ATVs plugged in, so fingers crossed.
if anyone knows, does this now sound like a normal setup with the way the sleep proxy works?
i suppose i should have done this at the start, but i have 1 airport extreme, and 2 ATVs (and few ipads, iphones and the like all onthe network), if that helps.
Leigh -
My iPhone 5 was in 50% battery life when it just turned off and it won't turn on and when i plug it to my computer itunes wont recognize it and i cant turn it on
try a reset
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ITunes crashes when I try to turn Genius on?
I'm using iTunes 10.5.2 and whenever I try to turn Genius on, iTunes quit and i receive and error message telling me that a report was sent to apple and asking me to reopen iTunes. It takes me through the steps to turn on Genius, and then once i click agree to terms, itunes crashes. iTunes works fine with Genius turned off, but I'd really like to be able to use this feature. How can i fix the problem?
ThanksBack up all data.
As a test, please move the iTunes library folder from the Music folder (or wherever you keep it in your home folder) to the Desktop. If you've moved the library folder to another volume, unmount the volume.
Quit and relaunch the application. It may prompt you to create a new library, or to select an existing one. Create a new one and import a few tracks. Test.
After testing, quit again and put the original library back where it was, replacing the test library. Post your results. -
I am trying to restore my daughters iPhone because she forgot her passcode. I'm stuck because iTunes is telling me to turn off Find my iPhone in iCloud settings but I can't do that because the phone is locked. HELP!
iCloud: Remove your device from Find My iPhone - Support - Apple
Sign in to icloud.com/#find with your Apple ID (the one you use with iCloud).If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.
Click All Devices, then select the device.
Click Erase device, then enter your Apple ID password. Because the device isn’t lost, don’t enter a phone number or message.If the device is offline, the remote erase begins the next time it’s online. You’ll receive an email when the device is erased.
When the device is erased, click Remove from Account.All your content is erased and someone else can now activate the device. -
ITunes crashes when I connect my iPod to the PC when iTunes is running....
I have written about this problem before, but there have not been any successful solutions as of this date. I will explain my situation a little further and maybe someone can help.
Most of the time, when I connect my iPod to my pc while iTunes is running, the instance the iPod shows up on the library site, and whenever I move the cursor, iTunes crashes, so I have to close iTunes right away and try to disconnect my iPod. Most of the time, a message comes up that says info is being transferred to the ipod and that I shouldn't disconnet it at that time, but I usually go ahead because I know it isn't transferring at that time, since itunes has crashed.
Sometimes, after I have clicked on the first message to go ahead and disconnect my ipod, another messages comes up that says something to the effect of, "You can't disconnect because it is being used by another server at this time." So I click "OK" and then iTunes stays on for a few moments which gives me time to transfer a song or two, but then itunes crashes as soon as it finished transferring or before it finishes.
As anyone can imagine, this has really become a hugh problem. Having an iPod and not being able to use iTunes makes it very unhandy. I'm not able to add any new music or any of the playlists which i have been working on. Does anyone have a solution, or any suggestions as to what may be going on? It would be deeply appreciated.
I plan to restore my iPod in a day or two if I don't get a solution to this, but I don't have all of the music, videos, etc. that I have on the iPod since I removed much of it from iTunes to help the computer run faster. I had over 2000 items in the library, so it was pulling the pc down and it was taking forever to use the computer.
I am unable to use any of the software to transfer everything from my iPod to the iTunes library because of the problem with iTunes crashing when I connect the iPod, so this isn't a solution at this time.
Someone, please help!
HP Windows XP Using DSL for internet accessI suspect a hardware problem. But do the following to rule out a software problem:
- Reset. Nothing will be lost.
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Restore the iPod from backup via iTunes
- Resore the iPid to factoery defaults/new iPod.
In the latter part of you post, I thin you ar sayng that you do not have a syning computer and the music is not on the computer. If so, do the following so you will not lose anthing (or very little) when you restore.
- Transfer iTunes purchases to the computer:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
- Transfer other music by using a third-party program like one of those discussed here:
Best iPod to PC
- Connect the iPod to the computer and right click on the iPod under Devices in iTunes and select Backup. This will make a backup so you can restore to the backup -
I have Windows 7. I was previously using Windows 98 when I set up ITunes and developed a library of music and movies. When I try to log in I keep getting a message stating that am using an older version of Windows and that I need to turn off "compatability mode to use ITunes. Where and why do I need to do this?
Hi there skinguru,
You may find the information in the article below helpful.
iTunes for Windows: How to turn off Compatibility Mode
http://support.apple.com/kb/ts1489
-Griff W. -
Itunes crashes when syncing Ipad with mp4 movies in photo folder for keynotes
I'm trying to upload a small MP4 video onto my Ipad to use in Keynotes. I place the video in the photo folder and select sync, then tunes crashes.
I had created the video in Corel Video Studio pro 3 and created MP4 file. Copied to the IPAD and had it all working. I then made changes to the video and reconverted and now Itunes crashes when syncing.
Itunes 10.4.1.10 Ipad 4.3.5
Please help urgentI had the same problem, and it turns out that the problem is having the same file into different folders. For example I had an MP4 in iTunes, and the same file in the photos folder that was being updated to the iPad. So I just removed one file and it syncs perfectly.
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i try to restore ipad to ios 7.0.4 but the tunes show error ,the ipad could not be restore because the firmware file was corrupt, i have the latest update from itunes and windows and i turn off antivirus and firewall and the error is the same , what i do?, my ipad is show apple logo
please what i doHello JD_NINJA,
Thanks for using Apple Support Communities.
Error 9006 when restoring your iOS device indicates that there is security software on your computer which is preventing connection to the Apple server or your device. To troubleshoot this issue please follow the directions below.
Check your security software
Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
Get help with iOS update and restore errors - Apple Support
When restoring your iPhone, please make sure to follow the directions in the link below to properly restore.
Restore your device from an iCloud or iTunes backup - Apple Support
Take care,
Alex H.
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