ITunes crashes when songs are played.

I've been without iTunes on my work computer for some time, and I miss it dearly. I tried again, hoping maybe a new version was out that would fix the problem. Anyway, here's what's going on and what I've done so far.
When I start iTunes it opens normally and I can move around playlists and such easily. When I go to play music, it plays for maybe ten seconds before coming up with the 'iTunes has encountered a problem and needs to close' message and crashes the program. Looking through the threads the most common solutions have not helped.
- There's no Norton or other software firewall program running.
- I've installed the standalone version of Quicktime.
- I can run quicktime by itself just fine.
- I've done MSCONFIG and unselected everything except the two for iTunes.
Any other ideas on what could be wrong?

gaaaah. i've seen that before once or twice with a pref files problem. (for some reason, itunes can't generate one or the other of them, which can produce similar symptoms to having a damaged preferences file.)
okay, let's try enlisting some additional technical help.
we'll get a crash log from itunes, and send it to so someone who can interpret crash logs.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
generate the crash, collect the crash log, and send it to this email address
in the email:
(1) state the precise version number of itunes that you're using. (go into your "Help > About iTunes" to doublecheck.)
(2) include the URL to this thread so that the person who gets the email has some context, but also give as much information about the context of the crashing as you can.

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