Itunes crashes when syncing Iphone 3GS

My itunes crashes when i synce my phone, i get this message
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.4.1.10
Application Timestamp: 4e4e1904
Fault Module Name: QuickTime.qts
Fault Module Version: 7.70.80.34
Fault Module Timestamp: 4e13ba08
Exception Code: c0000005
Exception Offset: 00146b30
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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Can anyone help?

I ran Repair Permissions on my MBP hard drive and this corrected the problem. My iPhone now syncs perfectly with iTunes. I was about to, at the suggestion of Apple Support, remove iTunes and reinstall the program. But I thought I would try the old "standby" Apple cure (Repair Permissions) first. And it worked!! Hope this helps others with similar problems.
And, oh, BTW, if your iPhone 3GS battery dies, try charging it up with the AC adapter firstI think this whole problem started when I plugged in my dead iPhone into my MBP with iTunes running and iTunes, and/or the Mac didn't like it. FYI.

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ITunes crashes when syncing iPhone 4

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Just started crashing on me too! I just updated an iPhone 3Gs that I was converting to an iPod, since I now use a 4s. iTunes crashed during the phone reboot phase during the final stage of the software/hardware update. Now, I can launch iTunes, but as soon as I click on the iPhone icon, iTunes immediately crashes. It initially opened a "send crash report to Apple" dialog, but now it doesn't. I tried the same thing with my 4s and it crashes immediately as well. I have deleted all iTunes prefs with no improvement. I have the latest version of iTunes (just updated it a couple of days ago). I see several "iTunes crashes on sync" threads on these forums, but none with many responses and I've found no solutions so far. What a pain.

ITunes crashes when syncing iPhone 5c

I have updated my windows 7 pc, uninstalled and reinstalled iTunes 12.1.1 and still it crashes when I try to sync my phone, but my iPad and iPod sync perfectly fine.
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Greetings internetpixie,
Welcome to the Apple Support Communities!
I understand that iTunes on your computer is becoming unresponsive when your iPhone is connected. To begin troubleshooting, I would suggest reading over and working through the steps in the attached article.
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support
Cheers,
Joe

ITunes Crashes When Syncing iPhone or iPod

I am running iTunes 8.0.2 and I am having problems syncing both my iPhone and iPod to my Mac via iTunes. When I connect either device and start the sync process iTunes will crash to the desktop and then ask me if I would like to relaunch it. There are no error codes of any kind but it does give me the option to report the incident to Apple (which I have done twice now). I've tried restarting the Mac, I've tried rebooting both the iPhone and the iPod but every time I connect either one and initiate sync, iTunes crashes to the desktop. I am not experiencing any other anomalies in iTunes and everything seems to work fine between iTunes and my Apple TV including syncing. Anyone else seeing this behavior - it just started today out of the blue. Is there a way I can reset iTunes without losing my music library? Also, when I synced the iPhone to iTunes and it crashed I discovered later that iTunes has lost two of my paid applications out of iTunes and deleted them off the phone as well. As best as I can tell they are gone. What the heck is going on here?

This is probably the same issue as this:
http://discussions.apple.com/thread.jspa?threadID=1885983&tstart=0
Itunes 8.0.2 crashes during sync to iPhone or iPod with the EXCBADACCESS exception. The problem does not affect Apple TV syncing.
No word from apple yet, but it seems to be a widespread problem.

ITunes crashes when syncing iPhone

Hello anyone who can help
I have been trying to sync my 3G iphone to itunes on my Macbook and everytime it tries to sync music or photos iTunes crashes. I have managed to get my calender and contacts across fine as well as apps. Anyone have any solutions or have you had this problem?
I am running the most current updates of all software (Mac OS 10.5.4. and iTunes 7.7.1). It's also doing this on my iMac...
Please help!
Carla

I am having similar problems except that my iphone is also crashed. I have reset it and all I get is the grey apple of death. I can't restore the phone because it crashes iTunes when I plug it in. If I restart ITunes, it hangs. I tried restarting the computer (iMac and the phone).
I am also using os x 10.5.4 and itunes 7.7.1.
Looks like I have a brick for a phone. Guess I will take it to the apple store.

Itunes crashing when syncing iphone 4s

Initially sync went o.k a few days ago, put some songs and apps on it, have been using for a few days and decided to synch the rest of my music library.
now when connecting my iphone 4s to my pc and starting up itunes, the auto-synch hangs on step 2 "backing up device", trying to cancel, eject the iphone or alter the synch settings causes itunes to crash and lockup completely, no changes to anything since i initially synched it with my pc ( and the phone itself has worked flawlessly since).
attempting to backup only and the device gets the bar to about 50% before the same happens, itunes locks up completely, the phone still has the spinning synch icon.

I can now state that i have fixed the issue!
What i did was a complete reboot of EVERYTHING :
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2) Reset iphone via the iphone settings menu
3) Deleted ALL backup/caches of the iphone settings manually by navigating the apple folder in C Documents.(location varies depending on your OS but if you're having problems backing up, this seems to be a common cause of problems)
4) Reinstalled latest version of iTunes, reset phone and updated to 4.01
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Itunes crashes when syncing Ipad with mp4 movies in photo folder for keynotes

I'm trying to upload a small MP4 video onto my Ipad to use in Keynotes. I place the video in the photo folder and select sync, then tunes crashes.
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Please help urgent

I had the same problem, and it turns out that the problem is having the same file into different folders. For example I had an MP4 in iTunes, and the same file in the photos folder that was being updated to the iPad. So I just removed one file and it syncs perfectly.

ITunes on PC does not crash when syncing IPhones but crashes halfway through IPad sync

Itunes and Ipad on latest software iterations.
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Hi Brendan
Thanks for the reply.
I noticed that the sync crashed at the point where it was downloading either Apps or Video (TV Progs). I tried a 'delete all media' reset yesterday. Problem still present and then I had no media or Apps other than some of the Apps as supplied on initial startup.
Today I tried a different USB to Lightning lead and at one point I thought it was working with Wi-Fi sync but whilst it didn't crash, the Icons of the Apps that were present on the IPad before the problem occurred are in the same place as before but greyed out and the Apps obviously have not been loaded.
Funnily enough I did a factory re-set just before you sent this so will post again if this works to help others. I believe this is going to be an IOS 8 problem like so many other IOS 8 problems I have found.
Best wishes
Adrian

Itunes crashes when syncing contacts

My itunes crashes when it tries to sync contacts with Outlook. I cannot even select the Contacts tab to changes the settings. When I click the Contacts tab, itunes crashes. Has anyone experienced this problem?
Message was edited by: MR.W

Ok... was able to disable sync of contacts as follows:
1 - Make sure Outlook is closed.
2 - Open up iTunes
3 - Stop sync
4 - Go to contacts tab under your ipod
5 - Allow it to try and start outlook, will give you an error about how it is not logged on. (have to time it well, or it might crash again)
6 - Uncheck sync contacts and hit apply. I let it remove all contacts.
Now I do not have to sync contacts (which is fine for my ipod classic... not sure if this affects iPhone users as well).

Crash when syncing iphone

Itunes used to work fine, but now crashes everytime I plug my iphone in. It gets partway through the sync, then quits with no error message. If I stop the syncying, itunes is fine. If i then select my iphone in the lefthand column, iTunes crashes.
My iphone is set to wirelessly sync, but how the #%$& am I supposed to affect any change if itunes won't allow me to change any syncing settings.
Really, if it is wireless, it needs to be configured from the phone, not itunes...

Do you have any better luck with that if you update to iTunes 10.6.1.7?
From the notes for the release:
iTunes 10.6.1 provides a number of improvements, including:
• Fixes several issues that may cause iTunes to unexpectedly quit while playing videos, changing artwork size in Grid view and syncing photos to devices.
• Addresses an issue where some iTunes interface elements are incorrectly described by VoiceOver and WindowEyes.
• Fixes a problem where iTunes may become unresponsive while syncing iPod nano or iPod shuffle.
• Resolves an ordering problem while browsing TV episodes in your iTunes library on Apple TV.
http://www.apple.com/itunes/download/

ITunes crashes when syncing an iPad

My iTunes crashes when an iPad is plugged in and I press the 'iPad' button in the top right corner.
Here is the crash message:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    iTunes.exe
Application Version:    11.0.0.163
Application Timestamp:    50b71fed
Fault Module Name:    iTunes.dll
Fault Module Version:    11.0.0.163
Fault Module Timestamp:    50b71fdd
Exception Code:    c0000005
Exception Offset:    009cb417
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

Have the exact same problem, although for an iphone instead of an ipad. Same crash log and everything. My phone is now in recovery mode and I can't update it because itunes keeps crashing. Quite an annoying way to lose all your personal information.

Itunes crashes when syncing ipod

Hi,
I finally downloaded new ipod software for my old 2nd Gen ipod touch. I've scoured the web to try find a solution but none have worked.
Since then itunes crashes when I plug yhe ipod in. This what Windows 7 reports as the problem:
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          iTunes.exe
Application Version:          11.1.3.8
Application Timestamp:          5274a87d
Fault Module Name:          WebKit.dll
Fault Module Version:          7537.60.11.25
Fault Module Timestamp:          52dd8d83
Exception Code:          c0000005
Exception Offset:          00050d98
OS Version:          6.1.7601.2.1.0.256.48
Locale ID:          7177
Additional Information 1:          0a9e
Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
Additional Information 3:          0a9e
Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

Hi there Bruzo,
You may find the troubleshooting steps in the article below helpful.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
-Griff W.

ITunes crashing when syncing with my iphone 3gs on a Vista machine post upgrade..have tried the netsch winsock reset but no luck...any ideas?

Upgraded my iTunes to the latest version and upgraded my iPhone 3gs to IOS5. Unable to sync my iPhone with iTunes after upgrade and is getting stuck on Step1. I am running my iTunes on Windows Vista PC and have tried the solution of netsh winsock reset and still no luck.
Also, I am not able to see any of my music on the phone post upgrade, but it shows on iTunes. Again not sure on how to make it appear on my phone. Any help would be much appreciated!!
Cheers,
Kishore

my advice to you is to SWITCH TO SOMETHING BESIDES "VISTA"!!!!!!!!!!!!!

ITunes crashes when syncing photos since iPhone upgraded to iOS 5

Recently ran the iOS 5 upgrade on my 32GB iPhone 3GS, everything works fine on the phone (despite losing an app I'd paid £6.99 for - grrr!) but iTunes syncing isn't working properly.
I can sync books, podcasts, music, ringtones all fine, but when it comes to photos, it just crashes as it tries to sync the first one. I tried restoring the phone, but now I just have no photos on it at all, and it still won't sync.
I get the same issue on 4 different PCs, different versions of iTunes, different cables, so it has to be a problem with the phone? So annoying as I'd really like to have photos on the device, as as Apple make you use iTunes to sync them (why you can't just drag and drop them on there is a mystery to me) I'd quite like them to fix the problem they appear to have caused with their update.
And yes, I can sync the photos fine to an iPod Classic, 3 different Nanos and an iPad 2.

I had identical issue and just found the answer here -
https://discussions.apple.com/message/16374929#16374929

ITunes 11 crashes when syncing iPhone

I just installed iTunes 11 and it crashes every time I try to sync my iPhone 4S. As soon as it tries to update an app on the iPhone it crashes. Any ideas?

Try restarting your Mac and your iPhone.
If that doesn't do it, try to narrow it down a little.
What is syncing to the iPhone when iTunes crashes?
Do you see the problem when you deselect some of syncing options, or just deselect the one that is shown at the top of iTunes when you sync?
If it's a podcast, video or audio track, did you get it from the iTunes Store?

Itunes crashes when syncing Iphone 3GS

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