ITunes crashes when syncing iPhone

Hello anyone who can help
I have been trying to sync my 3G iphone to itunes on my Macbook and everytime it tries to sync music or photos iTunes crashes. I have managed to get my calender and contacts across fine as well as apps. Anyone have any solutions or have you had this problem?
I am running the most current updates of all software (Mac OS 10.5.4. and iTunes 7.7.1). It's also doing this on my iMac...
Please help!
Carla

I am having similar problems except that my iphone is also crashed. I have reset it and all I get is the grey apple of death. I can't restore the phone because it crashes iTunes when I plug it in. If I restart ITunes, it hangs. I tried restarting the computer (iMac and the phone).
I am also using os x 10.5.4 and itunes 7.7.1.
Looks like I have a brick for a phone. Guess I will take it to the apple store.

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