Itunes crashes when when I attempt to play movies

Whenever I attempt to play movies in iTunes from my itunes library it crashes ("itunes has stopped working").
Using iTunes 11.4.0.18 on a PC running windows 7
-Intel Core i7 CPU 920 @ 2.67GHz, 6GB RAM, 64 bit OS
-AMD Radeon HD5800 series graphics card, 1024MB GDDR5

Hey marvintheparanoidandroid,
Thanks for the question. I understand that you are experiencing issues with iTunes for Windows. The following resource may provide a solution:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks,
Matt M.

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TS1717 iTunes crashes when I attempt to play a movie

After installing the new iTunes update, the program crashes when I attempt to play a movie or TV episode. Any ideas anyone?
Many thanks.

Sounds like Quicktime is causing the problem.
Try to start Quicktime and see if it works.
If it works then try to run Apple Software Update, to see if Quicktime needs an update.
Else try to install ITunes and Quicktime again (As it is already installed, it will give you the option to do a repair)

ITunes crashes when I try to play movies.

After updating to iTunes 10.7.0.21 on my Windows 7 PC it crashes everytime I try to play a movie.
Audio files work fine. I uninstalled all Apple Software (iTunes, QuickTime, Bonjour, Safari) rebooted and reinstalled. Same problem .
If I go to my media folders and play the movies direct with QuickTime it works fine. But in iTunes it crashes. (Starting the Movie -> Screen gos Black -> 2 Seconds waiting -> Windows problem manager shuts down iTunes).
Due to this problem I cant watch rent movies anymore
Thanks for your help!
Name der fehlerhaften Anwendung: iTunes.exe, Version: 10.7.0.21, Zeitstempel: 0x504d85d9
Name des fehlerhaften Moduls: QuickTime.qts, Version: 7.72.80.56, Zeitstempel: 0x4f8f8aa7
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00880bda
ID des fehlerhaften Prozesses: 0x10fc
Startzeit der fehlerhaften Anwendung: 0x01cda98001ed8ad2
Pfad der fehlerhaften Anwendung: C:\Program Files\iTunes\iTunes.exe
Pfad des fehlerhaften Moduls: C:\Program Files\QuickTime\QTSystem\QuickTime.qts

Try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

ITunes crashes when I attempt to open my iPhone within iTunes

Since updating iTunes and installing the latest iphone software iTunes crashes when I attempt to open my iphone in the device panel. I therefore cannot perform any manual functions on my phone through iTunes. I'm running 10.7.3 and iTunes 10.6.
Any suggestions?

Do you have any better luck with that if you update to iTunes 10.6.1.7?
From the notes for the release:
iTunes 10.6.1 provides a number of improvements, including:
• Fixes several issues that may cause iTunes to unexpectedly quit while playing videos, changing artwork size in Grid view and syncing photos to devices.
• Addresses an issue where some iTunes interface elements are incorrectly described by VoiceOver and WindowEyes.
• Fixes a problem where iTunes may become unresponsive while syncing iPod nano or iPod shuffle.
• Resolves an ordering problem while browsing TV episodes in your iTunes library on Apple TV.
http://www.apple.com/itunes/download/

Itunes crashes when i try to play video

Itunes works fine for music but crashes when i try ti play movies or tv shows. It works fine with my apple tv, but won't play through my macbook pro. I get the following error report:
Date/Time: 2007-05-26 08:21:28.229 -0400
OS Version: 10.4.9 (Build 8P2137)
Report Version: 4
Command: iTunes
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Parent: WindowServer [59]
Version: 7.1.1 (7.1.1)
Build Version: 3
Project Name: iTunes
Source Version: 7110502
PID: 292
Thread: Unknown
Link (dyld) error:
Symbol not found: _QTGetMoviePlayabilityState
Referenced from: /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
Expected in: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
Model: MacBookPro2,2, BootROM MBP22.00A5.B01, 2 processors, Intel Core 2 Duo, 2.16 GHz, 2 GB
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 128 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: AirPort Extreme, 1.0.47
Bluetooth: Version 1.7.14f14, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: FUJITSU MHW2120BH, 111.79 GB
Parallel ATA Device: HL-DT-ST DVDRW GWA4080MA
USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
USB Device: Bluetooth HCI, Up to 12 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA
MacBook Pro Mac OS X (10.4.9)

I found out the answer - Quicktime was damaged. I deleted it and downloaded a new copy and all worked fine

I downloaded a movie on itunes. When I go to play movie a message from iTunes "This movie cannot be played on this comp"

I downloaded a movie on itunes. When I go to play movie a message from iTunes "This movie cannot be played on this comp" Can anyone help?

Hi there,
You may want to varify that your system meets the minimum system requirements for viewing HD content. Take a look at the article below for more information.
iTunes: Purchasing and viewing HD videos
http://support.apple.com/kb/ht3209
-Griff W.

ITunes crashes when I attempt to sync music to iPhone

This has been an ongoing problem for about a month or so. When I connect my iPhone to my computer it shows in iTunes that it's connected, however, when I hit "sync" iTunes crashes. iTunes updates all of my applications and even allowed me to update my 3GS to iOS4 but it just crashes when it attempts to sync all of my music in iTunes. I've reinstalled iTunes using the step by step article like Apple tech support told me but after that they said it has to be a hardware problem.
Any suggestions? This is driving me nuts.
BTW I am running Vista Home Premium.

Okay ... I've got no +a priori+ reason to suspect the nVidia's at this stage. (There has been a bit of an uptick in unorthodox Radeon issues over the past couple of weeks, but nothing related to nVidia's that I'm aware of.)
More experimentation, if you're still game J.
There have been a few more preference file issues cropping up in recent months than I like. Although I'd usually associate them with something like an iTunes.dll faulting module than a QuickTime component, I've seen them mimic QuickTime component troubles down through the years.
If it's a pref file issue, it should produce a user-account-specific crash. (There's different sets of iTunes pref files in each different Windows user account.) So it's probably worth checking to see if this is user account specific or not.
Create a new user account with full administrative rights on the PC. Log out of your usual account and log into the new account. (Don't use fast user switching to move between accounts.)
Launch iTunes in the new account. The iTunes Setup Assistant will run. When prompted, don't let iTunes add files to the new account. Just let it launch to an empty library.
In iTunes, go "Edit > Preferences". In the "Devices" tab, check the "Prevent iPods, iPhones and iPads from syncing automatically" checkbox. Click OK.
Plug in the iPhone. *(Do not associate the iPhone with the empty library.)*
Do we get another "iTunes has stopped working"? Or does iTunes stay open this time around?

ITunes crashes when I try and play a purchased music video

This is a new problem and appeared out of the blue. Any suggestions how to fix?

I'm having a similar problem (see thread below) - my purchased music videos used to play until I tried to move my library from my old PC to my new Mac. The restore kept failing as soon as a video file (.m4v) was encountered. Had to manually import blocks of music and avoid the videos. Now have my music again but iTunes just crashes when I try to play the music vids I bought from iTunes.
http://discussions.apple.com/thread.jspa?threadID=965332&tstart=15

Itunes crashes when syncing Ipad with mp4 movies in photo folder for keynotes

I'm trying to upload a small MP4 video onto my Ipad to use in Keynotes. I place the video in the photo folder and select sync, then tunes crashes.
I had created the video in Corel Video Studio pro 3 and created MP4 file. Copied to the IPAD and had it all working. I then made changes to the video and reconverted and now Itunes crashes when syncing.
Itunes 10.4.1.10 Ipad 4.3.5
Please help urgent

I had the same problem, and it turns out that the problem is having the same file into different folders. For example I had an MP4 in iTunes, and the same file in the photos folder that was being updated to the iPad. So I just removed one file and it syncs perfectly.

My itunes crashes when i try to play a song

My itunes keeps crashing when I try to access the Itunes store or when i try playing a song...HELP!!!

I solved it myself... for the benefit of those viewing...
1) I ran Applejack as a "see what happens" step, as that's fixed interesting problems before
2) Then ran disk utility, and blew out the hard drive (erased it) completely and did it as Mac OS Journaled
3) Waved a rubber chicken around my head
4) Restored the iPod in iTunes
All works normally now.

Itunes crashes when i try to play a tv show

Yesterday I set up my nice brand new macbook pro, imported my programs and itunes library from my old Mac and everything went fairly smoothly (had to re-register Photoshop and Illustrator and redownload paralells)
The main problem has been itunes which I was prompted to upgrade and did.
First I had issues with the new library not synching to the apple tv but managed to fix that (though it seems to want to sync all over again over and over)
By far the worst problem is that when I click on a tv show (purchased from itunes) any tv show or movie - itunes crashes. Music and podcasts play just fine.
I have authorized this computer and it is an issues with previously purchases tv shows as well as two I just purchased to day.

Hi, potatoqueen!
I have a couple of articles here to help you through the steps of troubleshooting for this issue. The first will help you troubleshoot the iTunes crash, and can be found here:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
After troubleshooting that issue, if you are still having issues with video playback, you may want to reference this article to troubleshoot that issue:
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
Thanks for coming to the Apple Support Communities!
Regards,
Braden

ITunes crashes when I try to play a song

I downloaded the new version of iTunes last night. Now (like a lot of people here), my iTunes doesn't work right. The iTunes store loads OK, and I can still download music. But whenever I try to play a song iTunes crashes, and I get the Microsoft box that pops up and says that an "unexpected error" has occurred, and iTunes must close, then asks if I want to send a report or not. This also happens when I try to preview a song before buying. I have already uninstalled and reinstalled Quicktime, but that did not correct anything. Any ideas?

I've seen this happen with iTunes Third party add-ons/plug-ins being installed. Do you have any of those?
Try this: http://docs.info.apple.com/article.html?artnum=300063
I want to check on some other issues, also, that have to do with iTunes library files or preference files. This next fun experiment is going to be more of a diagnostic procedure aimed at working out if they may be involved at all.
Go over into your User accounts control panel and create a new user account with full administrative rights. While you're in that control panel, switch off "Fast Switch", or whatever its called, in your logging-in preferences.
Now go log out of the old account and log into you new account.
Open up iTunes. You'll see a blank library screen in the new account. Import over some songs into the library in that new user account. (If possible,use the ones that you know will crash itunes in the other account.)
Does you iTunes crash in the new account when songs are played?

ITunes crashes when I attempt to buy

I just started having an issue that makes it impossible to buy songs, apps, or anything on the iTunes store. Whenever I attempt to make a purchase and the login window comes up, iTunes freezes and has to be closed with task manager. This has happened when I have tried to update apps, buy music, and access my account, all instances where I would need to log in. After I close iTunes, the iTunes icon stays on the right-hand side of my bottom taskbar, but will disappear when scrolled over with the mouse. Occasionally, it will then reappear. Does anyone have an idea of what might be going on or what I could do?

Do you have any better luck with that if you update to iTunes 10.6.1.7?
From the notes for the release:
iTunes 10.6.1 provides a number of improvements, including:
• Fixes several issues that may cause iTunes to unexpectedly quit while playing videos, changing artwork size in Grid view and syncing photos to devices.
• Addresses an issue where some iTunes interface elements are incorrectly described by VoiceOver and WindowEyes.
• Fixes a problem where iTunes may become unresponsive while syncing iPod nano or iPod shuffle.
• Resolves an ordering problem while browsing TV episodes in your iTunes library on Apple TV.
http://www.apple.com/itunes/download/

Quicktime crashes when I attempt to play purchased videos

I have recently purchased a few TV shows on iTunes. Just today, iTunes will no longer play these purchased videos: When I try to play an episode itunes either becomes unusable, or outright crashes. Quicktime also crashes when I try to use it to play the files directly.
This isn’t happening on any other videos, including video podcasts. It only happens on the episodes that I have purchased. They do appear to still work on my ipod touch. Can anyone help me with this?

If your computer has multiple accounts on it, QT 7.0.3 has a new bug that only allows the user that installed the software to use it. All other users get a "Cannot load ActiveX control" or other error, including Error 46. The original installer should be able to use, but other features of Pro right now are buggy, including export.
If that doesn't work, try cCleaner (a freeware registry cleaner) that will mop up the registry mess QT is making. You may get a clean install (took me 6 times) but still only works for user that installed the software and no other user.

ITunes Crashes when i attempt to search in the store

I'm using an HP laptop running Windows 7 and get the following error when i search for anything in the apple store.
Runtime Error!
Program: C\Program Files (x86)\iTunes\iTunes.exe
R6025
-pure virtual function call
Details:
Problem signature:
Problem Event Name:   APPCRASH
Application Name:     iTunes.exe
Application Version: 10.6.3.25
Application Timestamp:        4fd16377
Fault Module Name:    iTunes.dll
Fault Module Version: 10.6.3.25
Fault Module Timestamp:       4fd1634f
Exception Code:       40000015
Exception Offset:     008fa571
OS Version:   6.1.7601.2.1.0.768.3
Locale ID:    1033
Additional Information 1:     cd02
Additional Information 2:     cd02a1721edbc091af4c98b034f04887
I have the latest version of iTunes and have uninstalled all apple software components and then reinstalled with no success.
Please help!
Drew

I have the same problem. iTunes crashes and i cant look for anything in the store. It prevents me from buying anything in the iTunes store. Hence Your losing money Apple. PLEASE FIX OR HELP US.

Itunes crashes when when I attempt to play movies

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