ITunes crashes whenever iPhone is accessed

Every time I plug my iPhone into my PC(running Windows XP Pro), it crashes iTunes. If I load iTunes, access the preferences, and select the iPhone tab, it crashes iTunes. I've uninstalled and reinstalled iTunes. I tried cycling back to 7.3 and my library was too new for that. This is all with the latest version of iTunes. I put the latest version back on, it still doesn't work right. I have no idea what's going on. The only recent changes have been to install a Logitech wireless keyboard and upgrade to the latest version of iTunes.

Okay, I managed to figure this out. Logitech stuff seems to be the answer. If you are running Windows, don't install all the Logitech software that interfaces with iTunes. At least not if you use an iPhone.

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  • Why does iTunes crashing on iPhone after launch?

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  • My itune crash whenever it download podcast after upgrade to 11.3.1.2, I was it Win 7

    After upgrade to 11.3.1.2, my itune crash whenever I try to download podcast. I am now in Win 7, the itune and those podcasts has been here for a long time. (not newly add)

    I think I have found a "fix" to the problem on Win7.
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    iTunes Music Library.xml
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  • ITunes crashes whenever I try to access the store?

    I have Windows 7 and the latest version of iTunes. Upon startup, iTunes prompts me to sign in twice, and closing the first prompt will only have the second one brought up seconds later. Signing in has the same effect. This is annoying, but not the important part.
    The important part is that whenever I try to access to iTunes Store, signed in or not, iTunes crashes.
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    Source
    iTunes
    Summary
    Stopped working
    Date
    1/10/2012 7:22 PM
    Status
    Report sent
    Description
    Faulting Application Path:          C:\Program Files (x86)\iTunes\iTunes.exe
    Problem signature
    Problem Event Name:          BEX
    Application Name:          iTunes.exe
    Application Version:          10.5.2.11
    Application Timestamp:          4ee0844d
    Fault Module Name:          MSVCR80.dll
    Fault Module Version:          8.0.50727.6195
    Fault Module Timestamp:          4dcddbf3
    Exception Offset:          00026b72
    Exception Code:          c000000d
    Exception Data:          00000000
    OS Version:          6.1.7601.2.1.0.768.3
    Locale ID:          1033
    Additional Information 1:          120b
    Additional Information 2:          120bdb72e9a6d6f0a000b4d65aba8676
    Additional Information 3:          c6ef
    Additional Information 4:          c6effd93d30ef9cd3bb24cdc11fc6d8c
    Extra information about the problem
    Bucket ID:          2632024235
    Thank you for any help.

    I'm sorry, but it still doesn't work. I deleted all Apple software off my computer and redownleaded the latest version of iTunes, but when I tried to sign in I still got this error:
    Source
    iTunes
    Summary
    Stopped working
    Date
    1/11/2012 4:15 PM
    Status
    Report sent
    Description
    Faulting Application Path:          C:\Program Files (x86)\iTunes\iTunes.exe
    Problem signature
    Problem Event Name:          BEX
    Application Name:          iTunes.exe
    Application Version:          10.5.2.11
    Application Timestamp:          4ee0844d
    Fault Module Name:          MSVCR80.dll
    Fault Module Version:          8.0.50727.6195
    Fault Module Timestamp:          4dcddbf3
    Exception Offset:          00026b72
    Exception Code:          c000000d
    Exception Data:          00000000
    OS Version:          6.1.7601.2.1.0.768.3
    Locale ID:          1033
    Additional Information 1:          efd8
    Additional Information 2:          efd88cbfd00a9ce0b0d647b39da62ec8
    Additional Information 3:          8aaa
    Additional Information 4:          8aaa4df80c1c69cc54d9f7ecd1699852
    Extra information about the problem
    Bucket ID:          2632024235
    Any suggestions?

  • After installing itunes 8.1 itunes crashes whenever I plug my ipod in...

    I downloaded itunes 8.1 yesterday when apple told me to, but now whenever I plug my ipod (4th gen. nano) in itunes crashes with the vista message 'itunes has stopped working' and it forces me to close the program.
    How can I fix this?

    Hi Brennahunt,
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    http://support.apple.com/kb/HT1923
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    When reinstalling iTunes (step 3 in the article above), be sure that you are logged in to your computer as an Administrator:
    Make sure you have an administrator account.
    To install iTunes or QuickTime, you need to log in as an administrator on the computer. If you're not sure you have an administrator account, you may find this Microsoft article helpful: Windows 7: How do I log on as an administrator?You can refer to the Help documentation from Microsoft, contact your IT department, or visitsupport.microsoft.com for more information.
    From:
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Best Regards,

  • ITunes crashes when trying to access Store  while in administrator account

    I have been having this problem for the past month at least.
    Everytime i try to access the iTunes store it crashes my itunes. This ONLY happens when im logged in as the administrator. Now i generally only have am administrator account because this is my computer for work (i have my own business and im the only one who uses it) It used to work perfectly and one day it didnt work so good... things in the store were missing like images and text. then one day CRASH. and ever since CRASH.
    I created a TEST account and when i logged in and activated Itunes it accessed the store no problem.
    Does anyone have a clue?
    I have uninstalled an reinstalled my itunes... I have all the latest software updates. Its not the proxy server thing that so many have problems with... i don't have a proxy server....i've created a new location .... its not that... i don't have parental activated... its not that. I have backed up all my music.. uninstalled and reinstalled itunes... i have gone thru the plist thing nothing is working.
    why does i tunes work in the test account and not the administrator account?
    HELP PLEASE! anyone? I have tried calling apple but they hung up on me twice..:(
    this forum is all i have to find a solution.
    this is the error log i get when i tunes crashes.. i dont know what it means or how to read this thing.
    Process: iTunes [1733]
    Path: /Applications/iTunes.app/Contents/MacOS/iTunes
    Identifier: com.apple.iTunes
    Version: 7.7.1 (7.7.1)
    Build Info: iTunes-7711101~3
    Code Type: PPC (Native)
    Parent Process: launchd [157]
    Date/Time: 2008-08-06 12:45:15.210 -0700
    OS Version: Mac OS X 10.5.4 (9E17)
    Report Version: 6
    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS at 0x00000000c0000023
    Crashed Thread: 0
    Thread 0 Crashed:
    0 libobjc.A.dylib 0x95bec018 objc_msgSend + 24
    1 ...ple.ApplicationServices.ATS 0x92c0f684 LLCStyleInfoCreateActiveStyleInfo + 652
    2 com.apple.QD 0x90241664 TATSUStyle::ConstructActiveStyleInfo() + 52
    3 com.apple.QD 0x902587f4 TATSUStyle::GetStyleInfo(LLCStyleInfo const**) + 40
    4 com.apple.QD 0x90258590 TTextLineLayout::ConstructGlyphRecordArrayWithVirtualGlyphs(TATSUGlyphRecordArr ay*, unsigned long*) + 168
    5 com.apple.QD 0x90257b68 TTextLineLayout::ConstructGlyphRecordArray(TATSUGlyphRecordArray*, TLayoutControls*) + 712
    6 com.apple.QD 0x9026a2b8 TTextLineLayout::EnsureLayoutIsUpToDate(unsigned long, unsigned char, unsigned long, TATSUGlyphRecordArray**) + 768
    7 com.apple.QD 0x90275098 TTextLineLayout::GetGlyphBounds(unsigned long, unsigned long, long, long, unsigned short, unsigned long, ATSTrapezoid*, unsigned long*) + 164
    8 com.apple.QD 0x90274fcc ATSUGetGlyphBounds + 132
    9 com.apple.iTunes 0x00247148 0x1000 + 2384200
    10 com.apple.iTunes 0x00245ecc 0x1000 + 2379468
    11 com.apple.iTunes 0x002477c0 0x1000 + 2385856
    12 com.apple.iTunes 0x00227418 0x1000 + 2253848
    13 com.apple.iTunes 0x00227428 0x1000 + 2253864
    14 com.apple.iTunes 0x00227428 0x1000 + 2253864
    15 com.apple.iTunes 0x00227428 0x1000 + 2253864
    16 com.apple.iTunes 0x00227428 0x1000 + 2253864
    17 com.apple.iTunes 0x00227428 0x1000 + 2253864
    18 com.apple.iTunes 0x00227428 0x1000 + 2253864
    19 com.apple.iTunes 0x00227428 0x1000 + 2253864
    20 com.apple.iTunes 0x00227428 0x1000 + 2253864
    21 com.apple.iTunes 0x001a7c5c 0x1000 + 1731676
    22 com.apple.iTunes 0x000b58ec 0x1000 + 739564
    23 com.apple.iTunes 0x0031e07c 0x1000 + 3264636
    24 com.apple.iTunes 0x00276cb4 0x1000 + 2579636
    25 com.apple.CoreFoundation 0x966829ec CFRunLoopRunSpecific + 2968
    26 com.apple.HIToolbox 0x932a572c RunCurrentEventLoopInMode + 264
    27 com.apple.HIToolbox 0x93359a90 GetNextEventMatchingMask + 416
    28 com.apple.HIToolbox 0x933597b0 WNEInternal + 172
    29 com.apple.HIToolbox 0x933596ec WaitNextEvent + 72
    30 com.apple.iTunes 0x00277cf4 0x1000 + 2583796
    31 com.apple.iTunes 0x00278420 0x1000 + 2585632
    32 com.apple.iTunes 0x00035bac 0x1000 + 215980
    33 com.apple.iTunes 0x002777fc 0x1000 + 2582524
    34 com.apple.iTunes 0x00002a28 0x1000 + 6696
    35 com.apple.iTunes 0x0000272c 0x1000 + 5932
    Thread 1:
    0 libSystem.B.dylib 0x904e2438 machmsgtrap + 8
    1 libSystem.B.dylib 0x904e935c mach_msg + 56
    2 com.apple.CoreFoundation 0x96682568 CFRunLoopRunSpecific + 1812
    3 com.apple.audio.CoreAudio 0x94559e3c HALRunLoop::OwnThread(void*) + 212
    4 com.apple.audio.CoreAudio 0x94559c80 CAPThread::Entry(CAPThread*) + 104
    5 libSystem.B.dylib 0x90524658 pthreadstart + 316
    Thread 2:
    0 libSystem.B.dylib 0x904e2498 semaphorewait_signaltrap + 8
    1 libSystem.B.dylib 0x9052590c pthread_condwait + 1336
    2 com.apple.iTunes 0x0034f3d0 0x1000 + 3466192
    Thread 3:
    0 libSystem.B.dylib 0x90546ae4 select$DARWIN_EXTSN + 12
    1 com.apple.CoreFoundation 0x9668d9b0 __CFSocketManager + 764
    Thread 4:
    0 libSystem.B.dylib 0x90554b98 accept$NOCANCEL$UNIX2003 + 12
    1 libSystem.B.dylib 0x9058bac4 accept + 16
    2 com.apple.iTunes 0x002e9eac 0x1000 + 3051180
    Thread 5:
    0 libSystem.B.dylib 0x904e2438 machmsgtrap + 8
    1 libSystem.B.dylib 0x904e935c mach_msg + 56
    2 com.apple.CoreFoundation 0x96682568 CFRunLoopRunSpecific + 1812
    3 com.apple.CoreFoundation 0x96682df0 CFRunLoopRun + 60
    4 com.apple.iTunes 0x00243e64 0x1000 + 2371172
    5 libSystem.B.dylib 0x90524658 pthreadstart + 316
    Thread 6:
    0 libSystem.B.dylib 0x904e2438 machmsgtrap + 8
    1 libSystem.B.dylib 0x904e935c mach_msg + 56
    2 ...ple.CoreServices.CarbonCore 0x013d5f24 YieldToThread + 528
    3 com.apple.iTunes 0x002889b4 0x1000 + 2652596
    4 com.apple.iTunes 0x001970f0 0x1000 + 1663216
    5 com.apple.iTunes 0x00199b38 0x1000 + 1674040
    6 com.apple.iTunes 0x0019a0c0 0x1000 + 1675456
    7 com.apple.iTunes 0x0019e520 0x1000 + 1692960
    8 com.apple.iTunes 0x0019e664 0x1000 + 1693284
    9 com.apple.iTunes 0x0019fb28 0x1000 + 1698600
    10 com.apple.iTunes 0x001a2804 0x1000 + 1710084
    11 com.apple.iTunes 0x001a3c74 0x1000 + 1715316
    12 com.apple.iTunes 0x001a3f3c 0x1000 + 1716028
    13 com.apple.iTunes 0x002888b4 0x1000 + 2652340
    14 ...ple.CoreServices.CarbonCore 0x013db150 CooperativeThread + 344
    15 libSystem.B.dylib 0x90524658 pthreadstart + 316
    Thread 7:
    0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
    2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
    Thread 8:
    0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
    2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
    Thread 9:
    0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
    2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
    Thread 10:
    0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
    2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
    Thread 11:
    0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
    2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
    Thread 12:
    0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
    2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
    Thread 13:
    0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
    2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
    Thread 14:
    0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
    2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
    Thread 15:
    0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
    2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
    Thread 16:
    0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
    2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
    Thread 17:
    0 libSystem.B.dylib 0x904e2438 machmsgtrap + 8
    1 libSystem.B.dylib 0x904e935c mach_msg + 56
    2 ...ple.CoreServices.CarbonCore 0x013d5f24 YieldToThread + 528
    3 ...ple.CoreServices.CarbonCore 0x013db300 SetThreadState + 168
    4 com.apple.iTunes 0x0025e708 0x1000 + 2479880
    5 com.apple.iTunes 0x0019d678 0x1000 + 1689208
    6 com.apple.iTunes 0x001a1740 0x1000 + 1705792
    7 com.apple.iTunes 0x001a3d14 0x1000 + 1715476
    8 com.apple.iTunes 0x001a3f3c 0x1000 + 1716028
    9 com.apple.iTunes 0x002888b4 0x1000 + 2652340
    10 ...ple.CoreServices.CarbonCore 0x013db150 CooperativeThread + 344
    11 libSystem.B.dylib 0x90524658 pthreadstart + 316
    Thread 18:
    0 libSystem.B.dylib 0x904e2438 machmsgtrap + 8
    1 libSystem.B.dylib 0x904e935c mach_msg + 56
    2 com.apple.CoreFoundation 0x96682568 CFRunLoopRunSpecific + 1812
    3 com.apple.CoreFoundation 0x96682df0 CFRunLoopRun + 60
    4 com.apple.iTunes 0x00284a7c 0x1000 + 2636412
    5 com.apple.iTunes 0x00284da8 0x1000 + 2637224
    6 com.apple.iTunes 0x00209214 0x1000 + 2130452
    7 libSystem.B.dylib 0x90524658 pthreadstart + 316
    Thread 0 crashed with PPC Thread State 32:
    srr0: 0x95bec018 srr1: 0x0000d030 dar: 0xc0000023 dsisr: 0x00200000
    r0: 0x92c0f688 r1: 0xbfffe1a0 r2: 0xa0c34508 r3: 0x090b8a30
    r4: 0x95c89110 r5: 0x00000028 r6: 0x0000002c r7: 0x00000e03
    r8: 0x00000000 r9: 0x00000000 r10: 0x905fbb8c r11: 0x6a369110
    r12: 0xc0000003 r13: 0x00000001 r14: 0xa0c1f478 r15: 0x00000000
    r16: 0xbfffe3fc r17: 0x00000001 r18: 0xa056f40c r19: 0x00000000
    r20: 0x00000000 r21: 0x00000000 r22: 0x0908b560 r23: 0x00010010
    r24: 0x00000000 r25: 0xa0575170 r26: 0x00000003 r27: 0xa0575170
    r28: 0xa0575170 r29: 0xa0575218 r30: 0xa0575250 r31: 0x92c0f40c
    cr: 0x44022428 xer: 0x20000000 lr: 0x92c0f688 ctr: 0x95bec000
    vrsave: 0x00000000
    Binary Images:
    0x1000 - 0xd6cfe7 com.apple.iTunes 7.7.1 (7.7.1) <64b1b1d2dfee44d996905e78b027fda8> /Applications/iTunes.app/Contents/MacOS/iTunes
    0xfee000 - 0xff3fff com.apple.iPod 1.5 (15) <2bf5b4911f0588da2ced7a29876f203f> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
    0xff9000 - 0x1000fff com.apple.ipodsynchronization 2.3 (106.0) /System/Library/PrivateFrameworks/iPodSync.framework/Versions/A/iPodSync
    0x1008000 - 0x109efc3 com.apple.iTunes.iPodUpdater 7.7 (7.7) /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
    0x10f8000 - 0x11c6ff5 com.apple.DiscRecording 4.0.1 (4010.4.5) <4663bc0d7cb99fd1ead6018ee955d11b> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
    0x122d000 - 0x124eff1 libmx.A.dylib ??? (???) /usr/lib/libmx.A.dylib
    0x1256000 - 0x1310fff libcrypto.0.9.7.dylib ??? (???) <29883b10f7a6ac2dd91addabf60e0ff8> /usr/lib/libcrypto.0.9.7.dylib
    0x135e000 - 0x165fffb com.apple.CoreServices.CarbonCore 786.6 (786.6) <d2ae460a0de15ca950ac723616666507> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    0x16e2000 - 0x16feffb com.apple.openscripting 1.2.8 (???) <cc6a91ad44b9d013d03b9977a1459bd5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
    0x1711000 - 0x1c88ff3 com.apple.CoreGraphics 1.351.32 (???) <9f74f6f37d389945b10af033ae035ee5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
    0x1d53000 - 0x1d7dff7 libssl.0.9.7.dylib ??? (???) <96a900022cb333091411b0e42eeeb2d6> /usr/lib/libssl.0.9.7.dylib
    0x1d8c000 - 0x1dd0fff com.apple.vmutils 4.1 (104) <ea4bd764588ed4625099564b5e253eb1> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
    0x4ac0000 - 0x4afeff7 com.apple.QuickTimeFireWireDV.component 7.5 (861) /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTim eFireWireDV
    0x4b08000 - 0x4b25ff7 com.apple.AppleIntermediateCodec 1.2 (145) /Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleInterme diateCodec
    0x4b2a000 - 0x4b31fcf com.apple.AppleMPEG2Codec 1.0.1 (220) /Library/QuickTime/AppleMPEG2Codec.component/Contents/MacOS/AppleMPEG2Codec
    0x4b36000 - 0x4b56ff7 com.apple.AppleVAFramework 4.0.20 (4.0.20) /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
    0x4b5c000 - 0x4bb9fff com.apple.applepixletvideo 1.2.16 (1.2d16) <e7d7062d023b0d41d47f92c9bfe14c79> /System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/ApplePixlet Video
    0x52f8000 - 0x52faffd com.apple.textencoding.unicode 2.2 (2.2) <483d06bdf16bdbbad53efcea4fcfb688> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
    0x6506000 - 0x650afff com.apple.audio.AudioIPCPlugIn 1.0.4 (1.0.4) <9ea9c438a65be22a5e946e62ebfc9360> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
    0x650f000 - 0x6510ffd com.apple.aoa.halplugin 2.5.7 (2.5.7f1) <7f1a60978b668db2fc7b7ee642120335> /System/Library/Extensions/IOAudioFamily.kext/Contents/PlugIns/AOAHALPlugin.bun dle/Contents/MacOS/AOAHALPlugin
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    0x96745000 - 0x96749ffe libGIF.dylib ??? (???) <d6e2a570359313a39c6783c2ecfee608> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x9674a000 - 0x96ebffff com.apple.AppKit 6.5.3 (949.33) <1144a07dd55895f89e44adf80cc151d9> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
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    16 com.apple.JavaScriptCore 0x923e1509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
    17 com.apple.JavaScriptCore 0x92425787 KJS::JSObject::call(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 135
    18 com.apple.JavaScriptCore 0x92434abd JSObjectCallAsFunction + 173
    19 com.apple.CFNetwork 0x91f7e48a CallFindProxyForURL + 297
    20 com.apple.CFNetwork 0x91f804d9 executionContextPerform + 177
    21 com.apple.CoreFoundation 0x96c80615 CFRunLoopRunSpecific + 3141
    22 com.apple.CoreFoundation 0x96c80d54 CFRunLoopRun + 84
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    24 com.apple.iTunes 0x002818b4 0x1000 + 2623668
    25 com.apple.iTunes 0x0020b47c 0x1000 + 2139260
    26 libSystem.B.dylib 0x924c16f5 pthreadstart + 321
    27 libSystem.B.dylib 0x924c15b2 thread_start + 34
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