ITunes crashes while accessing iTunes Store with a intel video driver

I have a DELL laptop running Windows 8.1 with i7 4500U at 1.8G, 8G ram, 1TB hard disk, NVidia GT750M, iTunes is working fine at downloading or updating apps but crashes while I trying to accessing iTunes Store, no matter I choose run with intel integrated video card or Nvidia video card.
I wonder if this is happened because of Win 8.1 incompatibility or intel video driver, the driver is up to date and if I try an older driver, iTunes won't start at all.
The same thing happens with Adobe Photoshop CC 64bit, it just get freezed but get an error message said intel driver is crashed and auto recovered.
a message is shown if I run iTunes with intel video card by default when i access itunes store, but itunes quit if I try nvidia video card, without any error message.

I'd like to add some more details to my question.
I don't know if this happens at Win8 since I updated to Win 8.1 right after I purchased my laptop, all Win patches are up to date and also iTunes, I am running Win 8.1 64bit Pro version.
I tryed to reinstall iTunes, install quicktime or reinstall quicktime, also tryed to use microsoft kb 2639417, but it does not support win 8.1.

Similar Messages

64bit iTunes for Windows 7 constantly crashing while accessing the store

Is anyone else having problem with iTunes recently, 12.1 is constantly crashing whenever I try to visit the iTunes store , even blowing away my iTunes directory and re-installing and starting afresh iTunes crashes almost immediately. iTunes is unusable like this.
What can I do to help diagnosis these problems? minidump? log file?

So I believe the issue I see is related to the much reported JavaScriptCore.dll issues (the below is from my event viewer),,crashes with this signature are heavily reported, what I've also noted that if I am using my laptop at home rather than work iTunes doesn't crash. (I've tried all other items, reinstalling, making new iTunes folder, removing all Internet temp objects)
So clearly this is network related, obviously related to the network configuration.
However this is still the fault of "iTunes" a crash with an exception code of 0xc0000005 is an access violation, which means its most likely a NULL pointer deference or accessing corrupt memory.Surely Apple have seen this enough to warrant a fix.
I am also really surprised that Apple is not making an attempt to fix this, crashes like this which are highly reproducible are often the source for exploits
Here is hoping a future fix, for alas iTunes is currently usable.
Faulting application name: iTunes.exe, version: 12.1.0.71, time stamp: 0x54c76235
Faulting module name: JavaScriptCore.dll, version: 7600.1017.6000.1, time stamp: 0x54b5da5f
Exception code: 0xc0000005
Fault offset: 0x000000000035dee2
Faulting process id: 0x36b8
Faulting application start time: 0x01d04b7be80dad27
Faulting application path: C:\Program Files\iTunes\iTunes.exe
Faulting module path: C:\Program Files\Common Files\Apple\Apple Application Support\JavaScriptCore.dll
Report Id: db686049-b76f-11e4-a779-d067e5315560

ITunes Crashes when Accessing Music Store (after 10.5.3 update)

After updating to the latest version of MacOS X (10.5.3), iTunes crashes whenever I try to access the music store. Anybody else getting this problem? Here is the data off the crash report:
Process: iTunes [302]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 7.6.2 (7.6.2)
Build Info: iTunes-7620902~2
Code Type: X86 (Native)
Parent Process: launchd [132]
Date/Time: 2008-05-28 16:41:19.456 -0700
OS Version: Mac OS X 10.5.3 (9D34)
Report Version: 6
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000000
Crashed Thread: 11
Thread 0:
0 com.apple.CoreFoundation 0x970bf5f4 __CFRunLoopFindSource + 52
1 com.apple.CoreFoundation 0x970c71dc CFSetApplyFunction + 140
2 com.apple.CoreFoundation 0x970bdf79 __CFRunLoopModeFindSourceForMachPort + 89
3 com.apple.CoreFoundation 0x970c219e CFRunLoopRunSpecific + 2030
4 com.apple.CoreFoundation 0x970c2cf8 CFRunLoopRunInMode + 88
5 com.apple.HIToolbox 0x904f9da4 RunCurrentEventLoopInMode + 283
6 com.apple.HIToolbox 0x905ad143 GetNextEventMatchingMask + 447
7 com.apple.HIToolbox 0x905ace4a WNEInternal + 151
8 com.apple.HIToolbox 0x905acda9 WaitNextEvent + 54
9 com.apple.iTunes 0x001c9d72 0x1000 + 1871218
10 com.apple.iTunes 0x0026c0de 0x1000 + 2535646
11 com.apple.iTunes 0x0026c790 0x1000 + 2537360
12 com.apple.iTunes 0x00039fb3 0x1000 + 233395
13 com.apple.iTunes 0x0026bb4e 0x1000 + 2534222
14 com.apple.iTunes 0x00002bc2 0x1000 + 7106
15 com.apple.iTunes 0x00002ae9 0x1000 + 6889
Thread 1:
0 libSystem.B.dylib 0x926654a6 machmsgtrap + 10
1 libSystem.B.dylib 0x9266cc9c mach_msg + 72
2 com.apple.CoreFoundation 0x970c20be CFRunLoopRunSpecific + 1806
3 com.apple.CoreFoundation 0x970c2cf8 CFRunLoopRunInMode + 88
4 com.apple.audio.CoreAudio 0x95bc0464 HALRunLoop::OwnThread(void*) + 160
5 com.apple.audio.CoreAudio 0x95bc0300 CAPThread::Entry(CAPThread*) + 96
6 libSystem.B.dylib 0x926966f5 pthreadstart + 321
7 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x92665506 semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x9269784f pthread_condwait + 1244
2 libSystem.B.dylib 0x926990d3 pthreadcond_timedwait_relativenp + 47
3 com.apple.iTunes 0x00253311 0x1000 + 2433809
4 com.apple.iTunes 0x0034077d 0x1000 + 3405693
5 libSystem.B.dylib 0x926966f5 pthreadstart + 321
6 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x926b55e2 select$DARWIN_EXTSN + 10
1 libSystem.B.dylib 0x926966f5 pthreadstart + 321
2 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x926654a6 machmsgtrap + 10
1 libSystem.B.dylib 0x9266cc9c mach_msg + 72
2 com.apple.CoreFoundation 0x970c20be CFRunLoopRunSpecific + 1806
3 com.apple.CoreFoundation 0x970c2d54 CFRunLoopRun + 84
4 com.apple.iTunes 0x00238e3e 0x1000 + 2326078
5 libSystem.B.dylib 0x926966f5 pthreadstart + 321
6 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x926654ee semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x92697866 pthread_condwait + 1267
2 libSystem.B.dylib 0x926dd371 pthreadcondwait + 48
3 com.apple.iTunes 0x00253210 0x1000 + 2433552
4 com.apple.iTunes 0x002534c5 0x1000 + 2434245
5 com.apple.iTunes 0x002535a4 0x1000 + 2434468
6 com.apple.iTunes 0x0020379d 0x1000 + 2107293
7 libSystem.B.dylib 0x926966f5 pthreadstart + 321
8 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x926654ee semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x92697866 pthread_condwait + 1267
2 libSystem.B.dylib 0x926dd371 pthreadcondwait + 48
3 com.apple.iTunes 0x00253210 0x1000 + 2433552
4 com.apple.iTunes 0x002534c5 0x1000 + 2434245
5 com.apple.iTunes 0x002535a4 0x1000 + 2434468
6 com.apple.iTunes 0x0020379d 0x1000 + 2107293
7 libSystem.B.dylib 0x926966f5 pthreadstart + 321
8 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x92665506 semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x9269784f pthread_condwait + 1244
2 libSystem.B.dylib 0x926990d3 pthreadcond_timedwait_relativenp + 47
3 com.apple.audio.CoreAudio 0x95bcfa47 CAGuard::WaitFor(unsigned long long) + 213
4 com.apple.audio.CoreAudio 0x95bd1602 CAGuard::WaitUntil(unsigned long long) + 70
5 com.apple.audio.CoreAudio 0x95bcfda7 HP_IOThread::WorkLoop() + 759
6 com.apple.audio.CoreAudio 0x95bcfaab HPIOThread::ThreadEntry(HPIOThread*) + 17
7 com.apple.audio.CoreAudio 0x95bc0300 CAPThread::Entry(CAPThread*) + 96
8 libSystem.B.dylib 0x926966f5 pthreadstart + 321
9 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x926654a6 machmsgtrap + 10
1 libSystem.B.dylib 0x9266cc9c mach_msg + 72
2 ...ple.CoreServices.CarbonCore 0x91225549 YieldToThread + 478
3 ...ple.CoreServices.CarbonCore 0x91229f8b SetThreadState + 130
4 com.apple.iTunes 0x00253bd9 0x1000 + 2436057
5 com.apple.iTunes 0x0019ef85 0x1000 + 1695621
6 com.apple.iTunes 0x001b02f7 0x1000 + 1766135
7 com.apple.iTunes 0x001b1cec 0x1000 + 1772780
8 com.apple.iTunes 0x001b218a 0x1000 + 1773962
9 com.apple.iTunes 0x001b2924 0x1000 + 1775908
10 com.apple.iTunes 0x0019b0c3 0x1000 + 1679555
11 com.apple.iTunes 0x0019fd1a 0x1000 + 1699098
12 com.apple.iTunes 0x0019fe8d 0x1000 + 1699469
13 com.apple.iTunes 0x001a13fb 0x1000 + 1704955
14 com.apple.iTunes 0x001a4289 0x1000 + 1716873
15 com.apple.iTunes 0x001a56ee 0x1000 + 1722094
16 com.apple.iTunes 0x001a598d 0x1000 + 1722765
17 com.apple.iTunes 0x0027c910 0x1000 + 2603280
18 ...ple.CoreServices.CarbonCore 0x91229e1d CooperativeThread + 309
19 libSystem.B.dylib 0x926966f5 pthreadstart + 321
20 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x926654ee semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x9266cfc5 pthreadmutexlock + 569
2 com.apple.JavaScriptCore 0x94b9893e KJS::JSLock::lock() + 94
3 com.apple.JavaScriptCore 0x94c140df JSStringRelease + 15
4 com.apple.CFNetwork 0x9086a508 CallFindProxyForURL + 391
5 com.apple.CFNetwork 0x9086c4f9 executionContextPerform + 177
6 com.apple.CoreFoundation 0x970c260e CFRunLoopRunSpecific + 3166
7 com.apple.CoreFoundation 0x970c2d54 CFRunLoopRun + 84
8 com.apple.iTunes 0x00278a78 0x1000 + 2587256
9 com.apple.iTunes 0x00278e0a 0x1000 + 2588170
10 com.apple.iTunes 0x0020380c 0x1000 + 2107404
11 libSystem.B.dylib 0x926966f5 pthreadstart + 321
12 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x926654ee semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x9266cfc5 pthreadmutexlock + 569
2 com.apple.JavaScriptCore 0x94b9893e KJS::JSLock::lock() + 94
3 com.apple.JavaScriptCore 0x94c1602a JSStringCreateWithCFString + 26
4 com.apple.CFNetwork 0x9086a329 _JSArrayFromCFArrayOfCFStrings + 109
5 com.apple.CFNetwork 0x9086a85a _JSPrimaryIpv4AddressesFunctionCallback + 373
6 com.apple.JavaScriptCore 0x94c14de7 KJS::JSCallbackFunction::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 183
7 com.apple.JavaScriptCore 0x94bc5c10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
8 com.apple.JavaScriptCore 0x94bbabc9 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
9 com.apple.JavaScriptCore 0x94bbab79 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
10 com.apple.JavaScriptCore 0x94bc2751 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
11 com.apple.JavaScriptCore 0x94bc2104 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 84
12 com.apple.JavaScriptCore 0x94bc5c10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
13 com.apple.JavaScriptCore 0x94bbabc9 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
14 com.apple.JavaScriptCore 0x94bbab79 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
15 com.apple.JavaScriptCore 0x94bc2751 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
16 com.apple.JavaScriptCore 0x94bc2104 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 84
17 com.apple.JavaScriptCore 0x94bc5c10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
18 com.apple.JavaScriptCore 0x94bbabc9 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
19 com.apple.JavaScriptCore 0x94bbab79 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
20 com.apple.JavaScriptCore 0x94bc2751 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
21 com.apple.JavaScriptCore 0x94bc2104 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 84
22 com.apple.JavaScriptCore 0x94c06477 KJS::JSObject::call(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 135
23 com.apple.JavaScriptCore 0x94c157ad JSObjectCallAsFunction + 173
24 com.apple.CFNetwork 0x9086a4aa CallFindProxyForURL + 297
25 com.apple.CFNetwork 0x9086c4f9 executionContextPerform + 177
26 com.apple.CoreFoundation 0x970c260e CFRunLoopRunSpecific + 3166
27 com.apple.CoreFoundation 0x970c2d54 CFRunLoopRun + 84
28 com.apple.iTunes 0x00278a78 0x1000 + 2587256
29 com.apple.iTunes 0x00278e0a 0x1000 + 2588170
30 com.apple.iTunes 0x0020380c 0x1000 + 2107404
31 libSystem.B.dylib 0x926966f5 pthreadstart + 321
32 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 11 Crashed:
0 ??? 0000000000 0 + 0
1 com.apple.JavaScriptCore 0x94b98dc5 void* KJS::Collector::heapAllocate<(KJS::Collector::HeapType)0>(unsigned long) + 485
2 com.apple.JavaScriptCore 0x94bbbca5 KJS::StringImp::toObject(KJS::ExecState*) const + 85
3 com.apple.JavaScriptCore 0x94bbb85c KJS::FunctionCallDotNode::evaluate(KJS::ExecState*) + 284
4 com.apple.JavaScriptCore 0x94bbabc9 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
5 com.apple.JavaScriptCore 0x94bbab79 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
6 com.apple.JavaScriptCore 0x94bc2751 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
7 com.apple.JavaScriptCore 0x94bc2104 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 84
8 com.apple.JavaScriptCore 0x94bddec5 KJS::FunctionCallResolveNode::evaluateToBoolean(KJS::ExecState*) + 949
9 com.apple.JavaScriptCore 0x94bc914a KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 106
10 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
11 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
12 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
13 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
14 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
15 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
16 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
17 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
18 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
19 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
20 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
21 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
22 com.apple.JavaScriptCore 0x94bc90f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
23 com.apple.JavaScriptCore 0x94bc1f29 KJS::IfNode::execute(KJS::ExecState*) + 25
24 com.apple.JavaScriptCore 0x94bc2751 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
25 com.apple.JavaScriptCore 0x94bc2104 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 84
26 com.apple.JavaScriptCore 0x94bc5c10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
27 com.apple.JavaScriptCore 0x94bbabc9 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
28 com.apple.JavaScriptCore 0x94bbab79 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
29 com.apple.JavaScriptCore 0x94bc2751 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
30 com.apple.JavaScriptCore 0x94bc2104 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 84
31 com.apple.JavaScriptCore 0x94c06477 KJS::JSObject::call(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 135
32 com.apple.JavaScriptCore 0x94c157ad JSObjectCallAsFunction + 173
33 com.apple.CFNetwork 0x9086a4aa CallFindProxyForURL + 297
34 com.apple.CFNetwork 0x9086c4f9 executionContextPerform + 177
35 com.apple.CoreFoundation 0x970c260e CFRunLoopRunSpecific + 3166
36 com.apple.CoreFoundation 0x970c2d54 CFRunLoopRun + 84
37 com.apple.iTunes 0x00278a78 0x1000 + 2587256
38 com.apple.iTunes 0x00278e0a 0x1000 + 2588170
39 com.apple.iTunes 0x0020380c 0x1000 + 2107404
40 libSystem.B.dylib 0x926966f5 pthreadstart + 321
41 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x926654ee semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x9266cfc5 pthreadmutexlock + 569
2 com.apple.JavaScriptCore 0x94b9893e KJS::JSLock::lock() + 94
3 com.apple.JavaScriptCore 0x94c1602a JSStringCreateWithCFString + 26
4 com.apple.CFNetwork 0x9086a431 CallFindProxyForURL + 176
5 com.apple.CFNetwork 0x9086c4f9 executionContextPerform + 177
6 com.apple.CoreFoundation 0x970c260e CFRunLoopRunSpecific + 3166
7 com.apple.CoreFoundation 0x970c2d54 CFRunLoopRun + 84
8 com.apple.iTunes 0x00278a78 0x1000 + 2587256
9 com.apple.iTunes 0x00278e0a 0x1000 + 2588170
10 com.apple.iTunes 0x0020380c 0x1000 + 2107404
11 libSystem.B.dylib 0x926966f5 pthreadstart + 321
12 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x926654ee semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x9266cfc5 pthreadmutexlock + 569
2 com.apple.JavaScriptCore 0x94b9893e KJS::JSLock::lock() + 94
3 com.apple.JavaScriptCore 0x94c14f2f JSValueMakeString + 15
4 com.apple.CFNetwork 0x9086a443 CallFindProxyForURL + 194
5 com.apple.CFNetwork 0x9086c4f9 executionContextPerform + 177
6 com.apple.CoreFoundation 0x970c260e CFRunLoopRunSpecific + 3166
7 com.apple.CoreFoundation 0x970c2d54 CFRunLoopRun + 84
8 com.apple.iTunes 0x00278a78 0x1000 + 2587256
9 com.apple.iTunes 0x00278e0a 0x1000 + 2588170
10 com.apple.iTunes 0x0020380c 0x1000 + 2107404
11 libSystem.B.dylib 0x926966f5 pthreadstart + 321
12 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x926654ee semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x9266cfc5 pthreadmutexlock + 569
2 com.apple.JavaScriptCore 0x94b9893e KJS::JSLock::lock() + 94
3 com.apple.JavaScriptCore 0x94c1602a JSStringCreateWithCFString + 26
4 com.apple.CFNetwork 0x9086a431 CallFindProxyForURL + 176
5 com.apple.CFNetwork 0x9086c4f9 executionContextPerform + 177
6 com.apple.CoreFoundation 0x970c260e CFRunLoopRunSpecific + 3166
7 com.apple.CoreFoundation 0x970c2d54 CFRunLoopRun + 84
8 com.apple.iTunes 0x00278a78 0x1000 + 2587256
9 com.apple.iTunes 0x00278e0a 0x1000 + 2588170
10 com.apple.iTunes 0x0020380c 0x1000 + 2107404
11 libSystem.B.dylib 0x926966f5 pthreadstart + 321
12 libSystem.B.dylib 0x926965b2 thread_start + 34
Thread 11 crashed with X86 Thread State (32-bit):
eax: 0x0be1c18e ebx: 0x94bd75fb ecx: 0x10000000 edx: 0x185c31dc
edi: 0x00630073 esi: 0xa075a7e0 ebp: 0xb05c1d68 esp: 0xb05c1d0c
ss: 0x0000001f efl: 0x00010206 eip: 0x00000000 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x00000000
Binary Images:
0x1000 - 0xc90ff4 com.apple.iTunes 7.6.2 (7.6.2) <be85bba4e23d475a9b7349f9001d7dd3> /Applications/iTunes.app/Contents/MacOS/iTunes
0x109e000 - 0x10a2fff com.apple.iPod 1.5 (15) <80c68d6d158ff1999c64d7450e34e0db> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0x10a9000 - 0x10b0fff com.apple.ipodsynchronization 2.3 (106.0) /System/Library/PrivateFrameworks/iPodSync.framework/Versions/A/iPodSync
0x10b9000 - 0x1145fdb com.apple.iTunes.iPodUpdater 7.6 (7.6) /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0x119d000 - 0x1266ff5 com.apple.DiscRecording 4.0.1 (4010.4.5) <a78fc46978268fd4f24bc9175f972938> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x12d1000 - 0x1310fff com.apple.vmutils 4.1 (104) <2fcd53ce313bb6050bfaf0ac6c1b5ead> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x175f000 - 0x17ccfff +com.DivXInc.DivXDecoder 6.6.0 (6.6.0) /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
0x17e4000 - 0x17f6fd9 com.apple.FCP Uncompressed 422.component 1.5 (1.5) /Library/QuickTime/FCP Uncompressed 422.component/Contents/MacOS/FCP Uncompressed 422
0x17fc000 - 0x17fcffd libmx.A.dylib ??? (???) /usr/lib/libmx.A.dylib
0x14080000 - 0x142c0fd2 +net.telestream.wmv.import 2.2.0.49 (2.2.0.49) /Library/QuickTime/Flip4Mac WMV Import.component/Contents/MacOS/Flip4Mac WMV Import
0x142f8000 - 0x144bafea +net.telestream.wmv.advanced 2.2.0.49 (2.2.0.49) /Library/QuickTime/Flip4Mac WMV Advanced.component/Contents/MacOS/Flip4Mac WMV Advanced
0x144fe000 - 0x14538fff com.apple.AppleProRes422 1.0.2 (46) /Library/QuickTime/AppleProRes422.component/Contents/MacOS/AppleProRes422
0x14584000 - 0x145bffff com.apple.QuickTimeFireWireDV.component 7.4.5 (67) /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTim eFireWireDV
0x145cb000 - 0x1460ffe7 com.apple.DVCPROHDCodec 1.4 (231) /Library/QuickTime/DVCPROHDCodec.component/Contents/MacOS/DVCPROHDCodec
0x14632000 - 0x146d5ffe com.apple.AppleHDVCodec 1.4 (218) <5850ee1a6a354baf81929f784647da01> /Library/QuickTime/AppleHDVCodec.component/Contents/MacOS/AppleHDVCodec
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0x95e94000 - 0x95eafff3 libPng.dylib ??? (???) <c0484bec6e2432b406755591924fe664> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x95eb0000 - 0x95f90fff com.apple.syncservices 3.1 (389.6) <51037594e950b0331d4996691cf4acba> /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
0x95f91000 - 0x9634ffea libLAPACK.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x96350000 - 0x96378ff7 com.apple.shortcut 1 (1.0) <057783867138902b52bc0941fedb74d1> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
0x96379000 - 0x96385fe7 com.apple.opengl 1.5.6 (1.5.6) <125de77ea2434a91364e79a0905a7771> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
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0x96389000 - 0x96389ffd com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x96422000 - 0x9655aff7 libicucore.A.dylib ??? (???) <5031226ea28b371d8dfdbb32acfb48b5> /usr/lib/libicucore.A.dylib
0x9655b000 - 0x9655bff8 com.apple.ApplicationServices 34 (34) <8f910fa65f01d401ad8d04cc933cf887> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
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0x9655d000 - 0x96a30ffe libGLProgrammability.dylib ??? (???) <475db64244e011cd8811e076035b2632> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
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0x97039000 - 0x9704ffff com.apple.DictionaryServices 1.0.0 (1.0.0) <ad0aa0252e3323d182e17f50defe56fc> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x97050000 - 0x97182fff com.apple.CoreFoundation 6.5.2 (476.13) <b633d15f2901d73670cb1475628df1b3> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x97183000 - 0x97233fff edu.mit.Kerberos 6.0.12 (6.0.12) <1dc515ebe407292db8e603938c72d4e8> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib
Tim

This is just to confirm that I too am seeing the same problem following application of the 10.5.3 update. However, in difference to some of the other responders, podcasts continue to update without issue for me. The Console reports the following in system.log when the crash occurs:
com.apple.launchd[144] ([0x0-0x77077].com.apple.iTunes[899]): Exited abnormally: Bus error
Running a Repair Permissions job on the disk did not resolve the problem. Trashing preference files for iTunes has no effect. It's possible that iTunes is objecting to the proxy server that I connect through to the Internet at work via Ethernet so I'll try to connect at home and see if that makes any difference.

ITunes Crashes while loading Music Store

When I want to load the music store, iTunes crashes. Creating the problem of me not being to use the music store. HELP PLEASE!
Dell Dimension 9100 Windows XP

Ditto
exactly the same situation here
Dell XP pro
itunes crashes on clicking of 'music store'
starts to load for a sec or two then program exits cleanly to desktop..
I did a repair with the windows 'add/remove' progam utility..
that seemed to work for awhile but the next day... exact same problem
please advise

Freeze while accessing iTunes Store

When it try to use column browser to search for podcasts iTunes freezes while "accessing iTunes Store" and I have to force quit iTunes. Why is this?

No error messages are given. It will either freeze while saying "Accessing iTunes Store," or without saying anything at all.
I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Itunes crashes while adding artwork and other information

Itunes crashes while adding artwork and other information to video and music files. Killing the process is the only cure and crashes after inputing information for 5-10 video files. I have the latest version of itunes, and this did not happen to pre 10.x versions of itunes. Running windows 7 ultimate 64 bit. 64-bit iTunes.

@tposchi
I do not think it has anything to do with router at all. I have 25mbps down and 6mbps up where I live. This is not shabby at all and I have latest TimeCapsule which is acts as my router at home. Yet the latest iTuns blows up playing streams. So I use this player instead: http://www.videolan.org/vlc/index.html. Not as pretty, but at least I can play radio stream 24 hours a day with it and have no problems. iTunes 10.7 does not last one hour I too wish Apple fix it.

ITunes 12 crashes when accessing the store

I installed Yosemite and iTunes 12.0.1. Since then, it crashes when accessing the store (wolor wheel)
I re-installed iTunes. It works with my Library when my iMac is disconnected from the net, but as soon as iTunes tries to access the store and refresh iTunes Match… Bang. It freezes again and I have to re-install it (it freezes again when I restart, even when disconnected).
Ho can I solve this, please ?

I was having the same issue. iTunes Match had little or none to do with it. Basically anything that required logging into the store (I needed to re auth). Frustrating because iTunes now makes you use your apple id for the tiniest little tasks, and worse yet, it shows logged in, but it really isn't. Anytime I tried to authenticate it would time out and then cause iTunes and a library file to not respond, causing me to force quit. I did notice my wireless connection was suffering. I rebooted my router and tried again, voila! connected and authorized! no time outs! iTunes 12.0.1.26 seems to be a little sensitive to weak connections?

ITunes 11.1 Crashes When Accessing iTunes Store

I just upgraded to iOS 7 and iTunes 11 (from iOS 6 and iTunes 10) and iTunes seems to crash whenever I access the iTunes Store: "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
Any suggestions for troubleshooting/fixing?
Windows 7 Pro x64.
iTunes 11.1.0.126
Here's the Windows 7 troubleshooting stuff:
Description
Faulting Application Path:    C:\Program Files (x86)\iTunes\iTunes.exe
Problem signature
Problem Event Name:    APPCRASH
Application Name:    iTunes.exe
Application Version:    11.1.0.126
Application Timestamp:    52394b24
Fault Module Name:    KERNELBASE.dll
Fault Module Version:    6.1.7601.18229
Fault Module Timestamp:    51fb1116
Exception Code:    c06d007e
Exception Offset:    0000c41f
OS Version:    6.1.7601.2.1.0.256.48
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Extra information about the problem
Bucket ID:    3840317286

Some additional diagnostic information (still no solution )
Can connect to the iTunes store successfully when starting Windows in Safe Mode with networking. It seems that there is something running even when all of the startup items and non-Microsoft services listed in msconfig are disabled and whatever that is does not run in Safe Mode. Any thoughts?
It is not eset NOD32. I completely uninstalled this and still had the problem.
I noticed that when starting iTunes, there is a message that it is connecting to the Apple store and then attempts to send Genius information. This phase does not end unless I manually stop it, and in fact there is no network activity (no packets being sent or received). Thinking that this might suggest an issue with Windows Firewall (even though WF isn't supposed to block outgoing traffic) I disabled the firewall ... but iTunes still crashes when accessing the Store.

TS1424 iTunes 11 crashes when accessing iTunes store

iTunes 11 crashes when accessing iTunes store. Any suggestions?

Try gn_id's suggestion from the following post:
Re: iTunes 11 crashes when opening the store - no error message

ITunes Crashes after clicking iTunes Store but updated with the latest version

iTunes Crashes after clicking iTunes Store. iTunes is updated with latest version still it didn't helped, have uninstalled & reinstalled.
Provide some resoultion

Hello energeticbala
Continue your troubleshooting with the article below for issues with iTunes crashing. Try opening it in Safe Mode and go to the iTunes Store to see if it stills works. The article will go on to troubleshoot if it user specific or system wide.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Regards,
-Norm G.

Getting error 11222 while accessing iTune stores

I am useing Windows 7 Ultimat operating system and iTune 10.6.1 and while accessing iTune Stiores I am getting error 11222. Please arrange to fix the problem.
Ramarathinam Kiri

Mannnn!!!!!!!!!! you are awesome. I have been struggling for this crap for a year almost.
The problem first occured when I had installed some software on my machine and then saw many issues so i removed it. and yet could not have the itunes working in addition to my Outlook.
I havent backedup my phone for a year now even when i changed my phone. thanks to the icloud.
I tried downgrading itunes. reinstalling, repairing and even uninstalling totally and cleaning the registry. Not being good at IT i still came to a conclusion that it had something to do with the sockets and ports but dint know what to do. The only thing remaining was that I format my machine. Which is totally not worth it.
Found and tried all ****** posts by other bloggers but nothing had worked until this one. **** frustrating it was.
"NETSH WINSOCK RESET"
THIS REALLY WORKS!!!!!!!!!!!!!!!!!!!
i was someone who never posts a reply to blogs....... thanks mannn!!

I've bought a movie but iTunes crashes while trying to download it. Do you experience the same today?

I've bought a movie but iTunes crashes while trying to download it. Do you experience the same today?

Can you not sync your iPod with iTunes? That should get the movie onto your computer. Now sync your iPad and transfer the movie?

My iPad2 crashed while in itunes

My ipad2 crashed while in itunes. It will not do a thing now. When I turn it on, all that comes on the screen is an image of a USB cord, with an arrow at the tip of it pointing to an itunes icon. I've tried resetting by holding the home and sleep button at the same time, but nothing! I tried plugging my usb into my pc to try to restore, but I only got error message stating 'an error has occured' Does anyone know what i might be experiencing? I've had my pad for 1 year. Thanks for any input.
Viki

Try Turning both the iPad and your computer completely off, not just resetting. Then turn your computer and iPad back on and plugging it in.

My iPad 2 wifi iTunes can't access to stores even I log into wifi network

Hi I got a iPad 2 wifi lately. However I realise that the iTunes can't access to store despite I have logged on and off and ensure restriction is turned off. I even re-register my apple ID and restore the system. Any suggestion?

Does the App Store or other apps that use the internet work ok e.g. Safari ? Depending on what country you are in you may not see much in the store as not all content types are available in all countries.
Have you tried closing the iTunes app completely and seeing if it works when you re-open it ? From the home screen (i.e. not with iTunes 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the iTunes app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't work then you could try a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

ITunes Crashes while selecting 'include video' in Sync Photos

Hi Support,
I have a problem while I sync my iPhone 4.If I select ‘include video’ option in ‘Sync Photos’ from folder iTunes crashes. It works absolutely fine if ‘include video’ option is not selected. The videos inside my sync folder are compactable with iPhone, since it was taken by iPhone.
Even Sync Photos with ‘include video’ was working fine until I upgraded my iTunes yesterday. Right now I can’t Sync the videos through this option. Please help
I recently updated my iTunes to version 10.4.0.80 and my iPhone is running iOS v 4.3.4 (8K2)
Thanks & Regards
andukka

Hi All,
I have exact same problem wiith an iPAD2, latest Itunes & iPAD OS. I removed all the previously syncing okay video content from my Pictures folder (I have mixed photos and video content in each sub folder) and it syncronises okay with "Include Videos" turned on and then even if I put just one video file now in any sub folder iTunes crashes as soon as it tries to optimise this video. I am running Windows 7 Professional and never had any problems prior to latest updatte so come on Apple, surely this is a serious problem evreyone must be having? I have imovie on my iPad and now all the video content it needs I cant get onto the iPAD2. I have tried installing an earlier version but it won't let me and there seems to be conflicting threads on how to do this without losing all my settings and libraries for contacts, email, >10,000 photo's and video's, apps etc.

ITunes crashes while accessing iTunes Store with a intel video driver

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