ITunes Crashes While Looking Up CD Info

I have two Macs, a MacBook and a Mac Pro. Both are running 10.5.4 and iTunes 7.7.1. The systems are all up to date and nearly identical. Except. The MacBook rips CDs without any problem. The Mac Pro has iTunes crash EVERY SINGLE TIME it looks up a CD via gracenote. BUT, when you relaunch iTunes, it then remembers that CD it crashed while looking up. So it does find and store the data, then immediately crashes.
So how can I fix this? I already reinstalled the app, delete the iTunes music folder, deleted all of the iTunes prefs files, and even deleted the app and copied it over from the MacBook. Nothing helped. It still crashes every single time.

How did you figure it out. Sounds similar to my situation as follows:
I have a CD ripping problem on my 6 month old iMac. After a varying number of normal rips, iTunes appears to be hanging up between recognizing the CD and going out to CDDB for lookup data. The CD will show as an audio CD on the desktop, will appear in iTunes devices section on the right, flash a CD track list window and then disappear from iTunes and the desk top thereby leaving no indication that there’s a CD in the drive. Ejecting from the keyboard usually works and then reinserting the CD a 2nd time works for a while. Again after a varying number of CDs it becomes necessary to restart the iMac. Setting iTunes to just show or rip and eject or anything in between the CD has no effect.
We took it to the Genius Bar at the Apple store, but apparently all the Geniuses were out of the store. Our sub-genius guy apparently wasn’t able to process customer input. Multiple attempts were made to explain that reinserting the same CD after a successful read a 2nd, 3rd, 4th or 10,000th time NEVER FAILED. He proceeded, un-swayed, to insert his “test” CD (he knowingly said there were music files on it, oohhh! ahhhh!) 10 times and proclaimed that the drive was OK. This despite my wife and I had the foresight to bring an armload of CDs the Mac hadn’t been introduced to. As a 52 year old electrical engineer that has programmed and trouble shot numerous control systems over the last 33 years I find it always makes me feel better when customer care types talk to me like I’m 6.
He offered to reinstall the operating system if we wanted to bring it back because the store was closing. The whole point of switching to Mac was stability, unsurpassed integration between apps and hopefully having somewhat more elegant solutions available than reinstalling the entire operating system. If I wanted to reinstall Windows in the vain hope it would do more good than harm to solve my computer problems I would still be running a PC and be $2500 ahead.
It seems I can prolong the onset of the problem if no other applications that use the Internet are open. We are running DSL to a Time Capsule 1 foot away from the iMac. The Mac connects to the time capsule via wifi. OS X and iTunes are up-to-date. We have no other problems with this computer what-so-ever.
Has anybody else run into this problem?

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