Itunes crashes while starting genius
Does anyone have a solution or suggestions to fix this. I click to start Genius, type in user id and password, accept terms and conditions, then click continue. The status bar goes 1/3 of the way on the first task of "gathering information about your library". Then I get the error "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Everything else works fine in itunes. I'm running the latest version on Windows 7. Thanks
I'm getting the same problem on mine. Were you able to fix this?
Similar Messages
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ITunes crash on start up after upgrade to 10.7
Hi,
I'm using window 7 32bit SP1 and after upgrade ITunes crash on start up.
this is what i get in event viewer.
Faulting application name: iTunes.exe, version: 10.7.0.21, time stamp: 0x504d85d9
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e2111c0
Exception code: 0xe06d7363
Fault offset: 0x0000d36f
Faulting process id: 0x1734
Faulting application start time: 0x01cd9444a9a285f0
Faulting application path: C:\Program Files\iTunes\iTunes.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report Id: ea44018e-0037-11e2-b898-d0df9a3d6c0e
Can someone help?Hello, bump for me on this really annoying issue. Running Windows 7 SP1, fully updated drivers. Using latest Itunes, 10.7.0.21. Just like the others, every time I try to open Itunes, the Itunes store seems like it's trying to load.. and then I inevitably get the "Itunes has stopped working.. Windows is checking.. blah blah" and then crash. I have tried every fix I could find on these and other forums:
1. Uninstalled/Reinstalled all Apple software as per http://support.apple.com/kb/HT1925 along with running CC Cleaner (after uninstall/before reinstall of course). DIDN'T WORK.
2. Did the winsock reset listed here https://discussions.apple.com/message/17412059#17412059. DIDN'T WORK.
3. Corrupt User Profile (Kernalbase.dll) Issue: Did the renaming of corrupt Itunes folder listed here http://social.technet.microsoft.com/Forums/en-HK/w7itprogeneral/thread/be53aac5- c560-478a-9598-e0c6a33d9da7 and that worked the FIRST time after renaming the folder to Itunes.old.. i.e. opening Itunes after doing this was successful and thus created a new Itunes folder. However, after closing itunes and reopening.. I was right back to square one.. Itunes crashing. (This did "work" partially so probable that issue has something to do with Corrupt Itunes User Profile??) Ultimately, DIDN'T WORK.
*BTW, I also did a Run Diagnostics from the help menu of Itunes and got 3 green lights for network connectivity.. one of which is of course "Secure link to Itunes store verified". So Itunes is telling me it seems to be communicating fine with Itunes Store.
There's nothing else that I can see to do short of reinstalling Windows... which I really don't want to do.
HOWEVER, after some trial and error, I found a weird little workaround. It seems like the crash is happening upon the initial attempt by Itunes to connect to the Itunes store. Here's what I did:
1. After opening Itunes (and the initial opening event is so that Itunes tries to connect to Itunes Store -- this will happen if the last page you were on the last time you closed Itunes was Itunes Store), QUICKLY click on "Music" (or any other "offline" library) on the left upper pane of Itunes. This will take you to your Music library and Itunes will STOP trying to connect automatically to Itunes store. So now, Itunes is open at least. Note: Others have mentioned correctly that if you open Itunes with your internet connection off, it will at least allow you to open Itunes b/c Itunes doesn't try to open Itunes Store if you're offline. My workaround accomplishes the same thing while still being connected to the internet.
2. Now, if you now click on "Itunes Store" directly, it WILL CRASH as per usual.
3. Instead, click on "Purchased" which is directly under "Itunes Store". Click ok to the pop-up. Then, on the bottom right of the screen, click on "Download Previous Purchases". This will open the previous purchases page which is actually WITHIN the Itunes store. If you look at the left pane, Itunes Store will now actually be highlighted. You're now in the Itunes store.. just via the "sidedoor" if you will. You will also now see all the usual Itunes Store categories along the top of this page like the Home Icon, music, movies, tv, apps, etc. etc. Click on the Home Icon (music, movies, whatever) and VOILA, it will open Itunes store without crashing!
4. Now that you're "in", you can jump around freely during THIS session. IE, you can freely go back and forth from looking at your left-pane offline music library, movies, apps, whatever.. and click on Itunes Store in the left pane and Itunes will not crash... you know, how Itunes normally works!
5. When you're done using Itunes just make sure the last screen you use before you close Itunes is "Music" or some such. That way, you won't have to do the "quickly hit Music" the next time you use Itunes. It will automatically just go to the offline Music library and not try to access the Itunes Store. Then, just repeat step 3 and you'll be "in" again.
I really hope this workaround works for you until Apple updates/patches Itunes for those of us that are having this issue. If it keeps working for me, I'm gonna live with it until the next Itunes version update hopefully resolves this issue.
OH! PS. I'm also having the Apple Software Update issue mentioned here https://discussions.apple.com/thread/4040994?start=60&tstart=0. I have no idea how to solve this.. wondering if it's related to the Itunes crashing issue. I'm also getting the error message when trying to update quicktime from the help menu here https://discussions.apple.com/message/19392457#19392457. -
ITunes crash on start -even in safe mode
Bonjour,
Since three days my iTunes crash on start. I remove all plugins, tried to start in safe mode, no USB device connected, but no result.
Please find the crash below.
This is really annoying, no possibility to sync iPhone and iPad.
Could someone help?
Best regards.
Bernard
Process: iTunes [571]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 11.1.5 (11.1.5)
Build Info: iTunes-1115011001005005~2
Code Type: X86-64 (Native)
Parent Process: launchd [169]
Responsible: iTunes [571]
User ID: 501
Date/Time: 2014-03-17 07:50:22.602 +0100
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: B2D005D8-7202-BE14-4FBB-A52776D9807A
Crashed Thread: 0 iTunes main Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
Assertion failed: (bitmap != nullptr), function void CGGlyphBuilder::create_missing_bitmaps(const CGGlyphIdentifier *, size_t, const CGGlyphBitmap **), file Fonts/CGGlyphBuilder.cc, line 147.
Thread 0 Crashed:: iTunes main Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8a796866 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff8d3e835c pthread_kill + 92
2 libsystem_c.dylib 0x00007fff85788b1a abort + 125
3 libsystem_c.dylib 0x00007fff857529bf __assert_rtn + 321
4 com.apple.CoreGraphics 0x00007fff8c3ff208 CGGlyphBuilder::create_missing_bitmaps(CGGlyphIdentifier const*, unsigned long, CGGlyphBitmap const**) + 256
5 libRIP.A.dylib 0x00007fff8d8c7a7f render_glyphs + 197
6 libRIP.A.dylib 0x00007fff8d8c6d4a draw_glyph_bitmaps + 1739
7 libRIP.A.dylib 0x00007fff8d8c61da ripc_DrawGlyphs + 2204
8 com.apple.CoreGraphics 0x00007fff8c73ed15 draw_glyphs + 1449
9 com.apple.CoreGraphics 0x00007fff8c4bb168 draw_glyphs + 1534
10 com.apple.CoreGraphics 0x00007fff8c4b9613 simple_draw + 327
11 com.apple.CoreGraphics 0x00007fff8c4b949e CGPDFTextLayoutDrawGlyphs + 90
12 com.apple.CoreGraphics 0x00007fff8c8e4bda op_Tj + 69
13 com.apple.CoreGraphics 0x00007fff8c44d219 pdf_scanner_handle_xname + 108
14 com.apple.CoreGraphics 0x00007fff8c44c51f CGPDFScannerScan + 308
15 com.apple.CoreGraphics 0x00007fff8c44a81f CGPDFDrawingContextDrawPage + 513
16 com.apple.CoreGraphics 0x00007fff8c44a5d4 pdf_page_draw_in_context + 89
17 com.apple.CoreGraphics 0x00007fff8c44a574 CGContextDrawPDFPage + 57
18 com.apple.ImageIO.framework 0x00007fff876334d8 decodePDF + 2798
19 com.apple.ImageIO.framework 0x00007fff8763268a copyImageBlockSetPDF + 1053
20 com.apple.ImageIO.framework 0x00007fff875f9d04 ImageProviderCopyImageBlockSetCallback + 466
21 com.apple.CoreGraphics 0x00007fff8c45439b img_blocks_create + 559
22 com.apple.CoreGraphics 0x00007fff8c408ded img_data_lock + 1601
23 com.apple.CoreGraphics 0x00007fff8c407800 CGSImageDataLock + 149
24 libRIP.A.dylib 0x00007fff8d8cab3c ripc_AcquireImage + 769
25 libRIP.A.dylib 0x00007fff8d8c9b85 ripc_DrawImage + 1025
26 com.apple.CoreGraphics 0x00007fff8c4073a4 CGContextDrawImage + 457
27 com.apple.ImageIO.framework 0x00007fff87609e8a CGImageCreateCopyWithParametersNew + 2379
28 com.apple.ImageIO.framework 0x00007fff8760938f CGImageSourceCreateThumbnailAtIndex + 3645
29 com.apple.iTunes 0x000000010f12be40 0x10e667000 + 11292224
30 com.apple.iTunes 0x000000010e7f7c55 0x10e667000 + 1641557
31 com.apple.iTunes 0x000000010f14a13a 0x10e667000 + 11415866
32 com.apple.iTunes 0x000000010e9e68ee 0x10e667000 + 3668206
33 com.apple.iTunes 0x000000010f1482c0 0x10e667000 + 11408064
34 com.apple.iTunes 0x000000010f3789ab 0x10e667000 + 13703595
35 com.apple.iTunes 0x000000010f373329 0x10e667000 + 13681449
36 com.apple.iTunes 0x000000010f3781fa 0x10e667000 + 13701626
37 com.apple.iTunes 0x000000010f378017 0x10e667000 + 13701143
38 com.apple.iTunes 0x000000010f1652b3 0x10e667000 + 11526835
39 com.apple.iTunes 0x000000010ecf3b8b 0x10e667000 + 6867851
40 com.apple.iTunes 0x000000010ecf35e5 0x10e667000 + 6866405
41 com.apple.iTunes 0x000000010ecf4d41 0x10e667000 + 6872385
42 com.apple.iTunes 0x000000010e6799bc 0x10e667000 + 76220
43 com.apple.iTunes 0x000000010e8d8e41 0x10e667000 + 2563649
44 com.apple.iTunes 0x000000010e8d8d83 0x10e667000 + 2563459
45 com.apple.iTunes 0x000000010e8d8cbb 0x10e667000 + 2563259
46 com.apple.CoreFoundation 0x00007fff8a36ee0c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
47 com.apple.CoreFoundation 0x00007fff8a262a6d _CFXNotificationPost + 2893
48 com.apple.Foundation 0x00007fff8c0017ba -[NSNotificationCenter postNotificationName:object:userInfo:] + 68
49 com.apple.AppKit 0x00007fff85e6ccf9 -[NSApplication _postDidFinishNotification] + 289
50 com.apple.AppKit 0x00007fff85e59519 -[NSApplication finishLaunching] + 2147
51 com.apple.AppKit 0x00007fff85e58983 -[NSApplication run] + 128
52 com.apple.iTunes 0x000000010ef73212 0x10e667000 + 9486866
53 com.apple.iTunes 0x000000010e9f7934 0x10e667000 + 3737908
Thread 1:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib 0x00007fff8a792a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8a791d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8a2c3155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8a2c2779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8a2c20b5 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff8a377811 CFRunLoopRun + 97
6 com.apple.mobiledevice 0x00000001180cc701 __thr_AMRegisterForCallbacks + 217
7 libdispatch.dylib 0x00007fff8cd2f2ad _dispatch_client_callout + 8
8 libdispatch.dylib 0x00007fff8cd3109e _dispatch_root_queue_drain + 326
9 libdispatch.dylib 0x00007fff8cd32193 _dispatch_worker_thread2 + 40
10 libsystem_pthread.dylib 0x00007fff8d3e8ef8 _pthread_wqthread + 314
11 libsystem_pthread.dylib 0x00007fff8d3ebfb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8a797662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8cd3143d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8cd31152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8a796e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8d3e8f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8d3ebfb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8a796e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8d3e8f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8d3ebfb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8a792a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8a791d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8a2c3155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8a2c2779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8a2c20b5 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff8a377811 CFRunLoopRun + 97
6 com.apple.iTunes 0x000000010e682403 0x10e667000 + 111619
7 com.apple.iTunes 0x000000010e66c08d 0x10e667000 + 20621
8 libsystem_pthread.dylib 0x00007fff8d3e7899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff8d3e772a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff8d3ebfc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8a796716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8d3e9c3b _pthread_cond_wait + 727
2 com.apple.iTunes 0x000000010e66b3cb 0x10e667000 + 17355
3 com.apple.iTunes 0x000000010eae1d57 0x10e667000 + 4697431
4 com.apple.iTunes 0x000000010eae2486 0x10e667000 + 4699270
5 com.apple.iTunes 0x000000010e66c08d 0x10e667000 + 20621
6 libsystem_pthread.dylib 0x00007fff8d3e7899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8d3e772a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8d3ebfc9 thread_start + 13
Thread 7:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff8a7969aa __select + 10
1 com.apple.CoreFoundation 0x00007fff8a30eb83 __CFSocketManager + 867
2 libsystem_pthread.dylib 0x00007fff8d3e7899 _pthread_body + 138
3 libsystem_pthread.dylib 0x00007fff8d3e772a _pthread_start + 137
4 libsystem_pthread.dylib 0x00007fff8d3ebfc9 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8a792a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8a791d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8a2c3155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8a2c2779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8a2c20b5 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff8a377811 CFRunLoopRun + 97
6 com.apple.iTunes 0x000000010eb937f0 0x10e667000 + 5425136
7 com.apple.iTunes 0x000000010e66c08d 0x10e667000 + 20621
8 libsystem_pthread.dylib 0x00007fff8d3e7899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff8d3e772a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff8d3ebfc9 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8a796e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8d3e8f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8d3ebfb9 start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8a792a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8a791d18 mach_msg + 64
2 com.apple.iTunes 0x000000010e67db50 0x10e667000 + 93008
3 com.apple.iTunes 0x000000010e67d8b0 0x10e667000 + 92336
4 com.apple.iTunes 0x000000010e67f1e2 0x10e667000 + 98786
5 com.apple.iTunes 0x000000010e73a5ae 0x10e667000 + 865710
6 com.apple.iTunes 0x000000010e88789b 0x10e667000 + 2230427
7 com.apple.iTunes 0x000000010ed24f26 0x10e667000 + 7069478
8 com.apple.iTunes 0x000000010eccaa53 0x10e667000 + 6699603
9 com.apple.iTunes 0x000000010e68268f 0x10e667000 + 112271
10 com.apple.iTunes 0x000000010ecca7cb 0x10e667000 + 6698955
11 com.apple.iTunes 0x000000010ecc9d82 0x10e667000 + 6696322
12 com.apple.iTunes 0x000000010e66b4b5 0x10e667000 + 17589
13 libsystem_pthread.dylib 0x00007fff8d3e7899 _pthread_body + 138
14 libsystem_pthread.dylib 0x00007fff8d3e772a _pthread_start + 137
15 libsystem_pthread.dylib 0x00007fff8d3ebfc9 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff8a792a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8a791d18 mach_msg + 64
2 com.apple.iTunes 0x000000010e66b483 0x10e667000 + 17539
3 libsystem_pthread.dylib 0x00007fff8d3e7899 _pthread_body + 138
4 libsystem_pthread.dylib 0x00007fff8d3e772a _pthread_start + 137
5 libsystem_pthread.dylib 0x00007fff8d3ebfc9 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff8a796716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8d3e9c3b _pthread_cond_wait + 727
2 com.apple.iTunes 0x000000010e66b3cb 0x10e667000 + 17355
3 com.apple.iTunes 0x000000010e66b325 0x10e667000 + 17189
4 com.apple.iTunes 0x000000010e8db2f6 0x10e667000 + 2573046
5 com.apple.iTunes 0x000000010e8db2cd 0x10e667000 + 2573005
6 com.apple.iTunes 0x000000010e66c08d 0x10e667000 + 20621
7 libsystem_pthread.dylib 0x00007fff8d3e7899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff8d3e772a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff8d3ebfc9 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff8a792a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8a791d18 mach_msg + 64
2 com.apple.iTunes 0x000000010e66b483 0x10e667000 + 17539
3 libsystem_pthread.dylib 0x00007fff8d3e7899 _pthread_body + 138
4 libsystem_pthread.dylib 0x00007fff8d3e772a _pthread_start + 137
5 libsystem_pthread.dylib 0x00007fff8d3ebfc9 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff8a795e02 __accept + 10
1 com.apple.iTunes 0x000000010f2acfbd 0x10e667000 + 12869565
2 com.apple.iTunes 0x000000010f293fe3 0x10e667000 + 12767203
3 com.apple.iTunes 0x000000010f293f26 0x10e667000 + 12767014
4 com.apple.iTunes 0x000000010e66c08d 0x10e667000 + 20621
5 libsystem_pthread.dylib 0x00007fff8d3e7899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8d3e772a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8d3ebfc9 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff8a795e02 __accept + 10
1 com.apple.iTunes 0x000000010f2acfbd 0x10e667000 + 12869565
2 com.apple.iTunes 0x000000010f293fe3 0x10e667000 + 12767203
3 com.apple.iTunes 0x000000010f293f26 0x10e667000 + 12767014
4 com.apple.iTunes 0x000000010e66c08d 0x10e667000 + 20621
5 libsystem_pthread.dylib 0x00007fff8d3e7899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8d3e772a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8d3ebfc9 thread_start + 13
Thread 16:
0 libsystem_kernel.dylib 0x00007fff8a792a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8a791d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8a2c3155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8a2c2779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8a2c20b5 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff8a377811 CFRunLoopRun + 97
6 com.apple.iTunes 0x000000010e682403 0x10e667000 + 111619
7 com.apple.iTunes 0x000000010e66c08d 0x10e667000 + 20621
8 libsystem_pthread.dylib 0x00007fff8d3e7899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff8d3e772a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff8d3ebfc9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff75d7d310 rcx: 0x00007fff51592598 rdx: 0x0000000000000000
rdi: 0x0000000000000707 rsi: 0x0000000000000006 rbp: 0x00007fff515925c0 rsp: 0x00007fff51592598
r8: 0x00000000fffff000 r9: 0x0000000000000093 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x00007fff8c92bfc0 r13: 0x00007fff8c92bf41 r14: 0x0000000000000006 r15: 0x00007fff8c92bfa8
rip: 0x00007fff8a796866 rfl: 0x0000000000000206 cr2: 0x0000000111098000
Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133
Binary Images:
0x10e667000 - 0x10fd11ff7 com.apple.iTunes (11.1.5 - 11.1.5) <3598851A-8792-30BD-861C-7E5BC8C141B1> /Applications/iTunes.app/Contents/MacOS/iTunes
0x1100f2000 - 0x110172ff7 com.apple.iTunes.iPodUpdater (10.7 - 10.7) <2709E6B0-39E2-3D75-92E3-E9F27C307C4A> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0x1101b4000 - 0x1101dfff7 com.apple.avfoundationcf (2.0 - 138.1) <AB1DD559-FD70-39FE-8AE1-632CCA8040A2> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Versions/A/AVFoundat ionCF
0x110218000 - 0x110536fe7 com.apple.iad.iAdCore (1.0 - 1) <9E8CC242-A900-3BD1-B044-F07F592B9B3D> /Applications/iTunes.app/Contents/Frameworks/iAdCore.framework/Versions/A/iAdCo re
0x110602000 - 0x110606fff com.apple.agl (3.2.3 - AGL-3.2.3) <1B85306F-D2BF-3FE3-9915-165237B491EB> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x110614000 - 0x110617fff com.apple.iPod (1.7 - 20) <9B9FD104-A8EE-3884-8610-B06700AC344E> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0x110621000 - 0x11094dff7 +libgnsdk_dsp.1.9.5.dylib (1.9.5) <14636B08-4D26-54CA-3EE8-247B2B708AF0> /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.9.5.dylib
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0x7fff8cd49000 - 0x7fff8cd57fff com.apple.CommerceCoreRead this whole message before doing anything.
Back up all data.
Quit iTunes if it’s running.
Step 1
Hold down the option key and select
Go ▹ Library
from the Finder menu bar. Move the following items from the Library folder to the Trash, if they exist:
Caches/com.apple.iTunes
Caches/QCCompositionRepository-com.apple.iTunes.cache
Saved Application State/com.apple.iTunes.savedState
Leave the Library folder open. Try iTunes again. If it works now, stop here. Close the Library folder.
Step 2
If you still have problems, quit iTunes again. Go back to the Finder and move the following item from the open Library folder to the Desktop:
iTunes
Note: you are not moving the iTunes application. You’re moving a folder named “iTunes.”
Test. If iTunes now works, delete the iTunes folder on the Desktop. Otherwise, quit iTunes again. Put back the folder you moved, overwriting the newer one that may have been created in its place, and continue.
Step 3
In the Preferences subfolder, there may be several files having names that begin with either of the following strings:
com.apple.iTunes
com.apple.mobile.iTunes
Move them all to the Desktop.
Also in the Preferences folder, there's a subfolder named "ByHost". Open it and do the same thing.
Test again. This time iTunes should perform normally, but your settings will be lost. You may be able to put back some of the files you moved to the Desktop in this step. Relaunch and test after each one. Eventually you should find one or more that causes iTunes to malfunction. Delete those files and recreate whatever settings they contained.
If the issue is still not resolved, quit iTunes again and put all the items you moved to the Desktop back where they were. You don’t need to replace the items you moved to the Trash. Stop here and post again.
If you later decide that you don’t like the results of steps 2 and 3, you can undo them completely by quitting iTunes and restoring the items you deleted in those steps from your backup. -
Why does my itunes crash after start up with an "APPCRASH" error every time i open it?! I have been trying to fix this for weeks but all i can do it re-install it every other day which does nothing! I am desperate to get access to my itunes to get music on my phone and all of this just makes me want me to sell my iphone since there is no other way to add music to my phone. If things go get sorted soon you can say goodbye to my support.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
I've bought a movie but iTunes crashes while trying to download it. Do you experience the same today?
Can you not sync your iPod with iTunes? That should get the movie onto your computer. Now sync your iPad and transfer the movie?
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ITunes crashed while downloading album
iTunes crashed while I was in the middle of downloading an album. I was charged for all 16 songs although I only got 9 so far (before program crashed). How can I get the remaining 7 songs that I already paid for? Thanks.
I already paid for 2 songs and they both will not download it keeps saying connection timed out and i dont get what i am supposed to do it says error 3259 and i downloaded the latest itunes and it still does the same thing and i cant even upgrade or restore my ipod it just will not download does anyone have the same problem?? I need a number or something..
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Itunes crashed while updating.
Itunes crashed while updating. Now Im getting error 6 nonstop. Can this be fixed? So far I have found no answers. No backups of the phone exist according to itunes.
can u go look my discussion on top of the discussion board, i need help lol please ! i sound like a 12 yrs old lol but i dont understand why my iphone 4 would crash like this after 1 week having it .
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Adobe Illustrator CS keeps crashing while starting up
Since two weeks ago, Adobe Illustrator CS keeps crashing while starting up due to "Exception: EXCBADACCESS (0x0001)".
Could anyone give me any clue?
Here is a copy of the error message.
Date/Time: 2007-06-18 09:27:16.706 -0700
OS Version: 10.4.9 (Build 8P135)
Report Version: 4
Command: Illustrator CS
Path: /Applications/Adobe Illustrator CS/Illustrator CS.app/Contents/MacOSClassic/Illustrator CS
Parent: WindowServer [71]
Version: 11.0 (11.0)
PID: 836
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
Thread 0 Crashed:
0 MSLAllCarbon.Shlb 0x007a8a88 strlen + 8
1 Photoshop Adapter 0x08e5b3a8 StringReplace__FPclsPCc + 472
2 Photoshop Adapter 0x08e5b168 GetAIParamNameString__FRC7CStr255 + 104
3 Photoshop Adapter 0x08e5a048 RegisterPluginParameters__FP7CPluginP15ActionParamType + 456
4 Photoshop Adapter 0x08e59d80 RegisterPluginActionsWithAI__FP7CPluginP14CPluginHandler + 128
5 Photoshop Adapter 0x08e51660 DoAddPlugin__14CPluginHandlerFP7CPlugin + 128
6 Photoshop Adapter 0x08e73f78 DoStartup__7CPluginFP18SPInterfaceMessage + 184
7 Photoshop Adapter 0x08e73d28 Dispatch__7CPluginFPcPcPv + 120
8 Photoshop Adapter 0x08e50ee0 DoAdaptersMessage__17CPhotoshopAdapterFPcP17SPAdaptersMessage + 480
9 Photoshop Adapter 0x08e263a0 DoMain__15CSweetPeaPluginFPcPcPv + 128
10 Photoshop Adapter 0x08e2627c main + 44
11 Illustrator 0x02161010 spEdgeCallPlugin__FP8SPAccessPCcPCcPvPl + 160
12 Illustrator 0x02160ea0 SPCallPlugin + 96
13 Illustrator 0x0215f918 SPSendMessage + 680
14 Illustrator 0x02160f28 SPCallPlugin + 232
15 Illustrator 0x0215f918 SPSendMessage + 680
16 Illustrator 0x0215f534 startupSweetPeaPlugin__FP8SPPlugin + 116
17 Illustrator 0x02982b30 spStartupPlugins + 1072
18 Illustrator 0x029826b4 SPStartupPlugins + 52
19 Illustrator 0x02982298 PluginsLoad__9PluginMgrFv + 88
20 Illustrator 0x02900bc4 Update__9PluginMgrFRC11CAINotifier + 628
21 Illustrator 0x0203f938 Dispatch__15CAINotificationCFR11CAIObserverR14CAIAspectEntry + 56
22 Illustrator 0x02036bb8 NotifyObserver__52CAIAspectType<15CAINotification,17CAIAspectObserver>FPvRQ213C AIAspectBase12ObserverDataPCv + 72
23 Illustrator 0x0203786c Notify__17MultiObserverImplFR13CAIAspectBasePCvUs + 108
24 Illustrator 0x02037320 Notify__13CAIAspectBaseFPCv + 144
25 Illustrator 0x02037210 Notify__52CAIAspectType<15CAINotification,17CAIAspectObserver>FRC15CAINotificat ion + 16
26 Illustrator 0x02aac764 Update__11CAIMenuListFRC11CAINotifier + 244
27 Illustrator 0x0203f938 Dispatch__15CAINotificationCFR11CAIObserverR14CAIAspectEntry + 56
28 Illustrator 0x02036bb8 NotifyObserver__52CAIAspectType<15CAINotification,17CAIAspectObserver>FPvRQ213C AIAspectBase12ObserverDataPCv + 72
29 Illustrator 0x0203786c Notify__17MultiObserverImplFR13CAIAspectBasePCvUs + 108
30 Illustrator 0x02037320 Notify__13CAIAspectBaseFPCv + 144
31 Illustrator 0x02037210 Notify__52CAIAspectType<15CAINotification,17CAIAspectObserver>FRC15CAINotificat ion + 16
32 Illustrator 0x0203fc40 RunApp__14CAIApplicationFv + 96
33 Illustrator 0x02030eec main + 76
Thread 1:
0 libSystem.B.dylib 0x900553a8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x90071be8 pthreadcond_timedwait_relativenp + 556
2 ...ple.CoreServices.CarbonCore 0x90bf7434 TSWaitOnSemaphoreCommon + 176
3 ...ple.CoreServices.CarbonCore 0x90bff3d0 TimerThread + 60
4 libSystem.B.dylib 0x9002be08 pthreadbody + 96
Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000007a8a88 srr1: 0x000000000000f030 vrsave: 0x0000000000000000
cr: 0x24004482 xer: 0x0000000020000004 lr: 0x0000000008e5b3a8 ctr: 0x00000000007a8a80
r0: 0x00000000007a8a80 r1: 0x00000000bfffe3b0 r2: 0x00000000017f5000 r3: 0x00000000ffffffff
r4: 0x00000000ffffffff r5: 0x000000000be2408c r6: 0x000000000000000a r7: 0x000000000000005e
r8: 0x00000000bfffe598 r9: 0x000000000032e470 r10: 0x00000000bfffe409 r11: 0x0000000000000001
r12: 0x00000000017f6454 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x0000000000000000
r20: 0x0000000000000000 r21: 0x0000000000000001 r22: 0x0000000061640000 r23: 0x000000000d4c024c
r24: 0x0000000000000000 r25: 0x0000000000000000 r26: 0x0000000008e9170c r27: 0x00000000bfffe598
r28: 0x0000000000000100 r29: 0x0000000006cffab1 r30: 0x0000000000000002 r31: 0x0000000008e80210
Binary Images Description:
0x1000 - 0x2fff LaunchCFMApp /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
0xd5000 - 0xff427 BIBCarbonLib PEF binary: BIBCarbonLib
0x27f000 - 0x2aff0c BIBUtilsCarbon PEF binary: BIBUtilsCarbon
0x2b6000 - 0x2e7b49 ARECarbon PEF binary: ARECarbon
0x2e8000 - 0x2f8720 AdobeSplashKitLib PEF binary: AdobeSplashKitLib
0x2f9000 - 0x2fd4b4 AdobeCoreGraphics PEF binary: AdobeCoreGraphics
0x322cf0 - 0x322da2 CFMPriv_CoreFoundation PEF binary: CFMPriv_CoreFoundation
0x322f30 - 0x322fe5 CFMPriv_DVComponentGlue PEF binary: CFMPriv_DVComponentGlue
0x323210 - 0x3232b3 CFMPriv_QuickTime PEF binary: CFMPriv_QuickTime
0x323330 - 0x3233a7 CFMPriv_System PEF binary: CFMPriv_System
0x323650 - 0x323720 CFMPriv_CarbonSound PEF binary: CFMPriv_CarbonSound
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0x323950 - 0x323a0b CFMPriv_Help PEF binary: CFMPriv_Help
0x323a10 - 0x323ada CFMPriv_HIToolbox PEF binary: CFMPriv_HIToolbox
0x323b60 - 0x323c36 CFMPriv_HTMLRendering PEF binary: CFMPriv_HTMLRendering
0x323cb0 - 0x323d83 CFMPriv_ImageCapture PEF binary: CFMPriv_ImageCapture
0x323e10 - 0x323ef5 CFMPriv_NavigationServices PEF binary: CFMPriv_NavigationServices
0x323f70 - 0x324046 CFMPriv_OpenScriptingMacBLib PEF binary: CFMPriv_OpenScriptingMacBLib
0x324120 - 0x3241de CFMPriv_Print PEF binary: CFMPriv_Print
0x324200 - 0x3242cd CFMPriv_SecurityHI PEF binary: CFMPriv_SecurityHI
0x324350 - 0x324432 CFMPriv_SpeechRecognition PEF binary: CFMPriv_SpeechRecognition
0x3244b0 - 0x324583 CFMPriv_CarbonCore PEF binary: CFMPriv_CarbonCore
0x324600 - 0x3246d3 CFMPriv_OSServices PEF binary: CFMPriv_OSServices
0x3247b0 - 0x324872 CFMPriv_AE PEF binary: CFMPriv_AE
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0x324dd0 - 0x324eb0 CFMPriv_LangAnalysis PEF binary: CFMPriv_LangAnalysis
0x324f40 - 0x325026 CFMPriv_LaunchServices PEF binary: CFMPriv_LaunchServices
0x325100 - 0x3251d7 CFMPriv_PrintCore PEF binary: CFMPriv_PrintCore
0x3251e0 - 0x3252a2 CFMPriv_QD PEF binary: CFMPriv_QD
0x3253a0 - 0x325489 CFMPriv_SpeechSynthesis PEF binary: CFMPriv_SpeechSynthesis
0x405000 - 0x4a1144 ACECarbonLib PEF binary: ACECarbonLib
0x4a2000 - 0x6b86cc CoolTypeCarbonLib PEF binary: CoolTypeCarbonLib
0x6b9000 - 0x7083c7 CarbonLibpwpc PEF binary: CarbonLibpwpc
0x7083d0 - 0x7206bd Apple;Carbon;Multimedia PEF binary: Apple;Carbon;Multimedia
0x724000 - 0x75176b AWSCommonSymbols.dll PEF binary: AWSCommonSymbols.dll
0x751770 - 0x7534f1 pthread_bridge PEF binary: pthread_bridge
0x754000 - 0x78c9ec asn.ear.ca.dll PEF binary: asn.ear.ca.dll
0x78d000 - 0x7c7b5e MSLAllCarbon.Shlb PEF binary: MSLAllCarbon.Shlb
0x1008000 - 0x13b12aa AGMCarbonLib PEF binary: AGMCarbonLib
0x13bc000 - 0x170524f MPSLib PEF binary: MPSLib
0x1706000 - 0x17a2e4b JP2KLibCarbon PEF binary: JP2KLibCarbon
0x2008000 - 0x2f4067a Illustrator PEF binary: Illustrator
0x2f41000 - 0x30671ee AWSCommonUI.dll PEF binary: AWSCommonUI.dll
0x3068000 - 0x368c981 PDFL60 Carbon.lib PEF binary: PDFL60 Carbon.lib
0x368d000 - 0x38945ae AWSSCL PEF binary: AWSSCL
0x3895000 - 0x3905b22 WebAccessUtils.dll PEF binary: WebAccessUtils.dll
0x6d1e000 - 0x6d2efff com.adobe.coretech.adobesplashkit AdobeSplashKit version 1.0 (1.0) /Applications/Adobe Illustrator CS/Illustrator CS.app/Contents/Frameworks/AdobeSplashKit.framework/AdobeSplashKit
0x6e89000 - 0x7126512 PEF binary:
0x7127000 - 0x718b4ed WebAccesHttp.dll PEF binary: WebAccesHttp.dll
0x718b4f0 - 0x7211362 WAHttplibwwwCarbon(R) PEF binary: WAHttplibwwwCarbon(R)
0x863a000 - 0x863b97b ASLib PEF binary: ASLib
0x8e25000 - 0x8e89e28 Photoshop Adapter PEF binary: Photoshop Adapter
0x8eb6000 - 0x8ed1642 R PEF binary: FOConversionSuitetrator CS.app/R
0x8ed2000 - 0x8f24469 AIPortCarbonLib PEF binary: AIPortCarbonLib
0x8f3e000 - 0x8f81f21 Offset Path PEF binary: Offset Path
0x8f8a000 - 0x8fc9f36 PDF Suite PEF binary: PDF Suite
0x9186000 - 0x9191e4d ADM-PNG PEF binary: ADM-PNG
0x9192000 - 0x919b5fd Framework ServerASLib PEF binary: Framework ServerASLib
0x94e9000 - 0x950ccc8 Action PEF binary: Action
0x950d000 - 0x951c58a ZString PEF binary: ZString
0x951d000 - 0x95235c5 ArtConverters PEF binary: ArtConverters
0x9529000 - 0x952a5b4 Flatten Suite PEF binary: Flatten Suite
0xbb53000 - 0xbdc5333 ADM Plugin PEF binary: ADM Plugin
0xbeac000 - 0xbed0662 ASDataStream PEF binary: ASDataStream
0xbed1000 - 0xbedef81 Adobe%20I PEF binary: Flatten Transparencyns/Adobe%20I
0xbef7000 - 0xbf8b794 PDFPortCarbonLib PEF binary: PDFPortCarbonLib
0xbfab000 - 0xbfe29fd Pencil Tool PEF binary: Pencil Tool
0xbfe3000 - 0xbff5bfa Rasterize PEF binary: Rasterize
0xbff6000 - 0xc03913b Art Style PEF binary: Art Style
0xc03a000 - 0xc06d2c6 Brush Manager PEF binary: Brush Manager
0xc07a000 - 0xc0d248e Envelope and WarpWarp PEF binary: Envelope and WarpWarp
0xc0df000 - 0xc0ebad3 KinsokuDlg PEF binary: KinsokuDlg
0xc0ec000 - 0xc149b96 Paint Style Palettes PEF binary: Paint Style Palettes
0xc153000 - 0xc2b49c4 Scripting Supporti PEF binary: Scripting Supporti
0xc2b5000 - 0xc30522a ScCoreCLib PEF binary: ScCoreCLib
0xc306000 - 0xc36e56c ExtendScriptCLib PEF binary: ExtendScriptCLib
0xc3f0000 - 0xc3f2fff com.apple.textencoding.unicode 2.0 /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0xc410000 - 0xc41f991 <Unknown disk fragment> PEF binary: <Unknown disk fragment>
0xc431000 - 0xc458487 Swatch Libraries PEF binary: Swatch Libraries
0xc472000 - 0xc4913f6 Symbol Paletteli PEF binary: Symbol Paletteli
0xc49a000 - 0xc4a0759 Tool Selector PEF binary: Tool Selector
0xc4a1000 - 0xc4dcc1c Variables Paletteette PEF binary: Variables Paletteette
0xc4e4000 - 0xc4ee2c9 DiffusionRaster PEF binary: DiffusionRaster
0xc4ef000 - 0xc4f4abd TextWrapDlg PEF binary: TextWrapDlg
0xc4f9000 - 0xc50737a MojiKumiUI PEF binary: MojiKumiUI
0xc508000 - 0xc678083 SVG Format PEF binary: SVG Format
0xc679000 - 0xc75cd47 SVGExportCarbon PEF binary: SVGExportCarbon
0xc75d000 - 0xca48f21 SVGRECarbon PEF binary: SVGRECarbon
0xcb8c000 - 0xcbb8eb2 Slicing PEF binary: Slicing
0xcbc2000 - 0xcc04545 Pathfinder Suite PEF binary: Pathfinder Suite
0xcc0e000 - 0xcc11345 Geometry Suite PEF binary: Geometry Suite
0xcc12000 - 0xcc26728 Expand Suite PEF binary: Expand Suite
0xcc83000 - 0xcc88962 Shape Construction Suitehape C PEF binary: Shape Construction Suitehape C
0xcc89000 - 0xccb5e45 Live Blends PEF binary: Live Blends
0xccba000 - 0xccc1079 Path Construction Suiteuite PEF binary: Path Construction Suiteuite
0xccc2000 - 0xcce69b5 Snap PEF binary: Snap
0xccf4000 - 0xd1d8e6a Save for Web PEF binary: Save for Web
0x8fe00000 - 0x8fe52fff dyld 46.12 /usr/lib/dyld
0x90000000 - 0x901bdfff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90215000 - 0x9021afff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x9021c000 - 0x90269fff com.apple.CoreText 1.0.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x90294000 - 0x90345fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x90374000 - 0x9072ffff com.apple.CoreGraphics 1.258.75 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x907bc000 - 0x90895fff com.apple.CoreFoundation 6.4.7 (368.28) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
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0x908e0000 - 0x909e2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
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0x90b70000 - 0x90b82fff libauto.dylib /usr/lib/libauto.dylib
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0x90fe6000 - 0x90ffefff com.apple.WebServices 1.1.2 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
0x9100e000 - 0x9108ffff com.apple.SearchKit 1.0.5 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
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0x914fa000 - 0x914fafff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x914fc000 - 0x91534fff com.apple.AE 1.5 (297) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
0x9154f000 - 0x91621fff com.apple.ColorSync 4.4.9 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
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0x9199b000 - 0x919affff com.apple.speech.synthesis.framework 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
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0x91b49000 - 0x91b67fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x91b6d000 - 0x91c24fff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x91c73000 - 0x91c77fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x91c79000 - 0x91ce1fff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRaw.dylib
0x91ce6000 - 0x91d23fff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
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0x920ed000 - 0x92675fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
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0x92fb6000 - 0x92fb6fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92fb8000 - 0x92fccfff com.apple.ImageCapture 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x92fe4000 - 0x92ff4fff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x93000000 - 0x93015fff com.apple.securityhi 2.0 (203) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x93027000 - 0x930aefff com.apple.ink.framework 101.2 (69) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x930c2000 - 0x930cdfff com.apple.help 1.0.3 (32) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x930d7000 - 0x93104fff com.apple.openscripting 1.2.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x9311e000 - 0x9312efff com.apple.print.framework.Print 5.0 (190.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x9313a000 - 0x931a0fff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x931d1000 - 0x93220fff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x9324e000 - 0x9326bfff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x9327d000 - 0x9328afff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x93293000 - 0x935a1fff com.apple.HIToolbox 1.4.9 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x941e3000 - 0x942a7fff com.apple.audio.toolbox.AudioToolbox 1.4.5 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x942f9000 - 0x942f9fff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x945cd000 - 0x945edfff libmx.A.dylib /usr/lib/libmx.A.dylib
0x9478e000 - 0x9479dfff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x947a5000 - 0x947b1fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x947f7000 - 0x9480ffff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94816000 - 0x94b2cfff com.apple.QuickTime 7.1.6 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94c0e000 - 0x94c7ffff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x96909000 - 0x9691ffff libJapaneseConverter.dylib /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0x9aa4f000 - 0x9aa50fff com.apple.iokit.dvcomponentglue 1.7.9 /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
Model: PowerBook5,2, BootROM 4.7.1f1, 1 processors, PowerPC G4 (1.1), 1.25 GHz, 2 GB
Graphics: ATI Mobility Radeon 9600, ATY,RV350M10, AGP, 64 MB
Memory Module: SODIMM0/J25LOWER, 1 GB, DDR SDRAM, PC2700U-25330
Memory Module: SODIMM1/J25UPPER, 1 GB, DDR SDRAM, PC2700U-25330
AirPort: AirPort Extreme, 405.1 (3.90.34.0.p18)
Modem: LastDash, UCJ, V.92, 4.0, APPLE VERSION 2.6.6
Bluetooth: Version 1.7.14f14, 2 service, 1 devices, 1 incoming serial ports
Network Service: 内蔵 Ethernet, Ethernet, en0
PCI Card: TXN,PCIXXXX-00, cardbus, PC Card
Parallel ATA Device: MATSHITADVD-R UJ-816
Parallel ATA Device: Hitachi IC25N080ATMR04-0, 74.53 GB
USB Device: Apple internal modem, HCF USB V.90 Data/Fax Modem, Up to 12 Mb/sec, 500 mA
USB Device: Bluetooth HCI, Up to 12 Mb/sec, 500 mA
FireWire Device: MHT2080AT, Initio, Up to 400 Mb/sec
PowerBook G4 1.25GHz Mac OS X (10.4.9)You need to go to the Adobe forums for help - this is for Apple software.
Click Here
Scott -
Suddenly apps don't start or crash while starting: Possible reasons?
Hello,
from one minute to the next I've got massive problems with a lot of apps:
they don't start or crash while starting (resp. while executing a function).
I don't have any clue what could have happened. Last software-specific action
I did (half hour before the problems appeared) was to update the Flash player
(in the meantime I've removed it with App Cleaner).
Troubleshooting steps I've tried:
-- Start the Mac in Save Mode
-- Use Apple Hardware Test (no damage found)
-- Repair permissions
-- Check the volume with Disc Utiliy (no damage found)
I've also tried to use Onyx, but the app refuses my admin password
although it is valid and works.
The specs of my Mac:
-- Mac Mini Late 2012
-- Yosemite 10.10.2
-- RAM 16 GB 1600 MHz DDR3 (Samsung)
-- 500 GB SSD Samsung 840 EVO
The following excerpts are from the crash reports of some of the apps.
Is someone out there who understand them and can give me
informations about the possible reason for the crashes?
Thank you,
Thomas
Quark Xpress
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000022
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000007c7d8be
VM Regions Near 0x7c7d8be:
VM_ALLOCATE 0000000007c48000-0000000007c4c000 [ 16K] rw-/rwx SM=PRV
--> VM_ALLOCATE 0000000007c4c000-0000000007c94000 [ 288K] r--/r-- SM=SHM
mapped file 0000000007c94000-0000000009308000 [ 22.5M] r--/r-x SM=ALI /usr/share/icu/icudt53l.dat
TextEdit
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Application Specific Information:
libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/qx/bf4yxqkj6gbd6d8lkm20h96c0000gn/T/com.apple.TextEdit/ modes[1]=0700: Permission denied
Could not obtain valid temporary directory for sandboxed app: Input/output error (5); returned size: 0
InDesign
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminating with uncaught exception of type AdobePSL::Exception: std::exception
abort() called
Adobe Acrobat
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000f10633ed
VM Regions Near 0xf10633ed:
Stack 00000000bffff000-00000000c0000000 [ 4K] rw-/rwx SM=COW
-->
Submap 00000000ffff0000-00000000ffff1000 [ 4K] r--/r-- SM=PRV process-only VM submap
Application Specific Information:
objc_msgSend() selector name: release
Preview
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Application Specific Information:
libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/qx/bf4yxqkj6gbd6d8lkm20h96c0000gn/T/com.apple.Preview/ modes[1]=0700: Permission denied
Could not obtain valid temporary directory for sandboxed app: Input/output error (5); returned size: 0
Application Specific Signatures:
_libsecinit_setup_sandbox():confstr(_CS_DARWIN_USER_TEMP_DIR...)Thanks for your replies!
$ java -version
java version "1.5.0_07"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_07-164)
Java HotSpot(TM) Client VM (build 1.5.0_07-87, mixed mode, sharing)
All other programs written at the time do run without problems if they don't use a JMenu. The two that do don't run anymore. I already did reinstall Java, didn't help. -
ITunes crashes while trying to sync videos during optimizing
Hello, Folks,
iTunes crashes while trying to sync during the optimizing phase if there are any videos in the folder.
If I remove the videos from the folder, the sync succeeds.
The videos were imported from the iPhone using the Windows 7 import dialog.
iTunes 10.4.0.80
iPhone 4
iOS 4.2.10
Window 7 Professional Service Pack 1
Thank You,
DavidApparently, this is a duplicate of
https://discussions.apple.com/thread/3206849?tstart=0
However, no on in that thread has a solution. -
HT4913 itunes crashes while uploading to itunes match
itunes crashes while uploading track info to itunes match (windows 8)
Apparently, this is a duplicate of
https://discussions.apple.com/thread/3206849?tstart=0
However, no on in that thread has a solution. -
IPhone configuration utility crashes while starting
Hello,
since yesterday my ipcu crashes while starting with a user stop point. I deinstalled and installed, but the problem occurs.
Any hints how to fix this.
Are there any logs for stating the ipcu?
Workstation is a Acer 282G with Windows 7 64 bit. OS.
CarstenI had this issue a few weeks ago and did a complete uninstall using the following guidelines
http://support.apple.com/kb/HT1925
and it fixed it for me. Have you tried this yet? -
Itunes crashes while adding artwork and other information
Itunes crashes while adding artwork and other information to video and music files. Killing the process is the only cure and crashes after inputing information for 5-10 video files. I have the latest version of itunes, and this did not happen to pre 10.x versions of itunes. Running windows 7 ultimate 64 bit. 64-bit iTunes.
@tposchi
I do not think it has anything to do with router at all. I have 25mbps down and 6mbps up where I live. This is not shabby at all and I have latest TimeCapsule which is acts as my router at home. Yet the latest iTuns blows up playing streams. So I use this player instead: http://www.videolan.org/vlc/index.html. Not as pretty, but at least I can play radio stream 24 hours a day with it and have no problems. iTunes 10.7 does not last one hour I too wish Apple fix it. -
Pages is crashing while starting
Hi,
since i have updated to lion "Pages" is crashing while starting and loading a document.
MacBook Air 1.86 Ghz, 2GBSo not actually crashing. Freezing!
Two separate things.
If it crashed you wouldn't need to force quit it, not that you need Activity Monitor for that.
Force Quit is on the Apple Menu.
None of that fixes why it "crashing".
Peter -
Safari and iTunes crash on start up
Hi There,
I have a macbook pro and both safari and itunes crash on start up.
It happened after I tried to install Microsoft Silverlight - which did not work.
I have now deleted all files I can see to do with silverlight and reinstalled itunes - but still crashes on start up.
Does anyone have any ideas how to fix?
PeterLaunch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.
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