Itunes crashes while syncing movies

For several months now itunes will crash whenever i attempt to sync movies to my iPod touch. I can sync music and podcasts just fine, but whenever i try to sync movies i get the error message that itunes has encountered an error and needs to close.
the error report is:
Appname:itunes.exe Appver:9.2.0.61 Modname:msvcrt.dll
Modver:7.0.2600.5512 Offset:000372e3
Any help is appreciated thanks

Hello there Akster,
Here is some information on troubleshooting iTunes quitting on you like that. The article I recommend depends on the version of your OS.
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
or
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1421
Although if you havent already I would restart the iPhone using this prcedure:
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
From: iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
          http://support.apple.com/kb/ht1430
All the best,
Sterling

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    Here is some information on troubleshooting iTunes quitting on you like that. The article I recommend depends on the version of your OS.
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              http://support.apple.com/kb/ht1430
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