Itunes crashes while syncing music

Goodmorning everyone,
I have a problem with my Iphone 3g 16gb 4.2.1 OS, because it refuses to sync music with my Itunes (10.4).
Ever since I downloaded Itunes 10.4 my Itunes crashes during the music synchronisation process. Everything else it synchronises perfectly, even my restored apps and my contacts and emails. However as soon as i try to sync music or podcasts I get a windows 7 error saying:
"Itunes is not working anymore, it needs to be shut down" in dutch then. With no error codes or what so ever, no explanation where it goes wrong or something that causes the error.
I tried:
* Deleting all itunes or apple related software and reinstalling itunes 10.4 from the download site of apple.
* Trying to select only a few music files to synchronise which I know are still on this laptop
What am I doing wrong and is there anyone that can help me? Because now i am stuck with a iphone without music
Thanks on forehand,
Regards,
Boudewijn

I'm having the same problem--iTunes crashes when it tries to sync music and podcasts to my iPhone 4. I've only had this problem since I installed Itunes 10.4.1.0. I'm hoping they'll come out with a 10.4.1.1 that fixes it...
I'm a little surprised that they don't have an option to submit crash diagnostic data. I'd be happy to share it with you guys, Apple!

Similar Messages

  • ITunes crashes upon syncing music to iPhone 3GS iOS4

    I recently bought an iPhone 3GS and upgraded it to 4.1. Whenever I try and sync my music, iTunes will crash - I get the "iTunes has encountered an unexpected error and has to close" message, with the Windows report screen popping up and all that. This is only when I sync my music - applications and contacts sync fine (I do not sync videos/photos/voicemails so I have those all unchecked). I only sync one selected playlist (not my whole library).
    I am using iTunes 10, running on Windows XP. I have uninstalled and reinstalled numerous times (including downgrading to 9.2 at one point) but I continue to get the same result - iTunes crashes upon syncing music. I just did a fresh restore, and this has not fixed the problem.
    I have tried splitting up my 550 song playlist that I normally sync to my iPhone, but when I did this (it was only about 250 songs) iTunes crashed again towards the end. It has been crashing whether or not I have the "Convert to 128 kbps AAC" checked or not. It crashes somewhere in the middle of "Copying X out of X."
    Note As of typing this, I successfully synced a separate 58-song playlist WITH "Convert to 128 kbps AAC checked." However, I then tried to sync a different 61-song playlist WITHOUT that checked and iTunes proceeded to crash. After this, I tried syncing the 58-song playlist again WITHOUT the Convert checked and it synced perfectly without crashing.
    Recap:
    Playlist #1 (550 songs) - Crashes WITH OR WITHOUT convert checked
    Playlist #2 (58 songs) - Syncs perfectly with or without convert checked
    Playlist #3 (61 songs) - Crashes without "Convert..." checked (have not tested with "Convert..." checked, it's late and I have to head to bed soon and I want to get this post up).
    Considering this information, would it be reasonable for me to assume that it's some of the songs in my library that are making iTunes crash? If so, how the heck am I supposed to figure which songs are causing this? I really hope I do not have to sit here as iTunes syncs and watch our for every song it crashes on...
    Does anyone have any suggestions? I've scoured these boards but I haven't found anyone with the same situation as me, and thus no answers.
    So frustrated. Even my old iPhone 2G on OS 3.0 syncs my music perfectly!!

    I am back to attempting to sync my music. iTunes continues to crash on certain songs, however I have also noticed another problem - each time I attempt to sync my main playlist (after deleting the song it crashed on last time), it will say Copying X out of like, 96 or some number that is nowhere near the real count of songs on the playlist.

  • Itunes crashes while syncing movies

    For several months now itunes will crash whenever i attempt to sync movies to my iPod touch. I can sync music and podcasts just fine, but whenever i try to sync movies i get the error message that itunes has encountered an error and needs to close.
    the error report is:
    Appname:itunes.exe Appver:9.2.0.61 Modname:msvcrt.dll
    Modver:7.0.2600.5512 Offset:000372e3
    Any help is appreciated thanks

    Hello there Akster,
    Here is some information on troubleshooting iTunes quitting on you like that. The article I recommend depends on the version of your OS.
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1717
    or
    iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1421
    Although if you havent already I would restart the iPhone using this prcedure:
    Restarting your device
    Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
    Press and hold the Sleep/Wake button until the Apple logo appears.
    From: iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
              http://support.apple.com/kb/ht1430
    All the best,
    Sterling

  • ITunes Crashes while syncing Larger Videos

    Everytime I try to sync a large movie..... anything over about 200MB either into the video library from directly itunes or into the app Azul through file sharing iTunes crashes about a 1/3 or 1/2 way through the sync..... Most frusterating. Also if I have a large movie file it crashes while backing during a sync....
    Any thoughts?
    Its an iPod 4th Gen running IOS 4.2.1 with a Windows XP service pack 3 PC and iTunes 10.1.1.4.

    Hello there Akster,
    Here is some information on troubleshooting iTunes quitting on you like that. The article I recommend depends on the version of your OS.
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1717
    or
    iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1421
    Although if you havent already I would restart the iPhone using this prcedure:
    Restarting your device
    Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
    Press and hold the Sleep/Wake button until the Apple logo appears.
    From: iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
              http://support.apple.com/kb/ht1430
    All the best,
    Sterling

  • Itunes crashes while syncing photos to 3gs

    I'm running a new pc with win7, itunes 10 and an iphone 3gs with os 4.1. All apps and video sync fine. the problem is when I have the iphone open in the devices column, and i click on the photo tab, the option to sync selected folders is greyed out. I then click on the my pictures tab and go to choose folder, itunes crashes completly.
    I have tried the delete the ipod photo cache folder route, but that hasn't made a difference. Any suggestions would be most welcome.

    I am having exactly the same problem with my iPad, would be great if we could get some support!
    Have tried deleteing/renaming the iPad Photo Cache folder, no love. Reinstalled iTunes, restored the ipad, and still nothing.
    Please help!
    Message was edited by: kaputcha

  • ITunes Crashes while loading Music Store

    When I want to load the music store, iTunes crashes. Creating the problem of me not being to use the music store. HELP PLEASE!
    Dell Dimension 9100   Windows XP  

    Ditto
    exactly the same situation here
    Dell XP pro
    itunes crashes on clicking of 'music store'
    starts to load for a sec or two then program exits cleanly to desktop..
    I did a repair with the windows 'add/remove' progam utility..
    that seemed to work for awhile but the next day... exact same problem
    please advise

  • ITunes crashing while  playing music on external drive

    I've just completed the consolidation of several libraries into one (see the discussion of this at (http://discussions.apple.com/thread.jspa?threadID=583557&tstart=0).
    Currently, 1/2 of my library resides on my internal hard drive and the other 1/2 is now sitting on an external hard drive. During the consolidation phase - I selected the option not to make a copy into the iTunes folder.
    While consolidating - my iTunes would occassionaly freeze and cause my iMac to lock up, forcing a hard reboot. After restarting - I finally completed the consolidation even with a few more crashes.
    Now - when I try to play music that is located on the external hard drive - my system will occasionally locks up.
    Is there a problem with libraries residing on external devices? Since I had some crashes during the consolidation - do I need to rebuild permissions or another perform other maintenance steps.
    Thanks any ideas/suggestions
    jc
    17" iMac 2.0 GHz, 1.5 GB RAM   Mac OS X (10.4.7)   4 GB Nano & 20 GB 4th gen iPod

    OBE

  • ITunes crash while syncing

    I restored to factory defaults an 80 gig ipod and ran scandisk. All seems fine with the ipod. When I try to sync it to reload the music from the latest ver of iTunes it crashes at about the same point every time. This is the error message I get. I sure would love to know how to fix this.
    Thanks, Steve
    AppName: itunes.exe AppVer: 8.0.2.20 ModName: quicktime.qts
    ModVer: 7.55.90.70 Offset: 0092bea6

    Morning USNframer,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at this article:
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1717
    Best of luck,
    Mario

  • ITunes crashed while buying music...

    Alright, i bought a $25 gift card for itunes today, and i was happy, so i come home and i go on to purchase Motion City Soundtracks new album. However! when it reaches song five from downloading from itunes, my entire system freezes! so, i cant even move my mouse, and im forced to restart...So when i come back onto my account, and go back to itunes, it says i have $0 in my account!!! I bought a $25 gift card, i buy an album (which stops after the fifth song) and i have $0 in my account now! Is there anyone i can contact to maybe get the $20 dollars that i lost back into my account? This is really ******* me off, and i aim to get it resolved. So please, if there is anyone that i can contact to get it resolved, please let me know. As of now, i am very displeased with apple.
    and i do have proof that i bought the gift card, and that i did buy the cd, before it crashed...
    Unhappy Camper T_T
    -Scott

    My advice is to email the music store. They're been very responsive when I've contacted them. Just be patient, you don't get an immediate response--it may take a day or two (and since this is the weekend--maybe even longer.) I've always been satisfied with their response. They do try to make things right. A simple check of your account will reveal that you didn't spend the whole $25 card and they'll get you credited properly.

  • ITunes crashes while syncing iPod 5th Gen.

    I have begun encountering massive errors when attempting to sync my 5th Gen. iPod to iTunes 7.5 on my HP laptop. Almost immediately after the iPod is detected, a Vista window pops up, stating that an error has occurred and iTunes must close. Several times after this has happened, my computer has automatically restarted itself, several times going to a blue screen where it appears that major disk analysis takes place. I was once able to stop syncing and keep iTunes open with my iPod attached; I restored it to see if that could help the issue, but nothing has changed. I have reinstalled both iTunes and Quicktime, and I have tried one of the 7.4 versions of iTunes as well. Nothing is helping. Any ideas or suggestions would be immensely appreciated.

    I have a Dell Dimension. I have just upgraded from XP to Vista with a clean install. 5th Gen Ipod no longer works with iTunes 7.5 esp when syncing photos - it takes 5 minutes per photo and crashes after 5 photos.
    Having Googled this it seems there are many similar issues

  • Itunes Crashes While Syncing

    Lately just tried to put a few songs onto my iphone 4. But when i select the songs and click sync it does a backup and then says preparing to sync and it just freezes for about 5 minutes then itunes refreshes and doesnt do anything. i have iphone 4 with the IOS 7.1 update and the latest itunes. Can anyone help?

    - Update to iTunes 10.5.3
    - Then try using the XP link in the following:
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

  • ITunes 10.4 crashing when syncing music

    I'm having a major problem after upgrading to iTunes 10.4 for Windows.  I'm now randomly crashing when syncing music to my Ipad 2.   It seems some sync fine and then all the sudden it crashes.
    The crash I'm getting is:
    AppName: itunes.exe     AppVer: 10.4.0.80     ModName: quicktime.qts
    ModVer: 7.69.80.9     Offset: 001cd746
    What's odd is that it's even crashing on audio podcasts that I downloaded on my iPad 2 which are being synced to my PC without issue, but then cause it to crash when syncing back.
    I had no problems with 10.3.1 or earlier.

    This is long, jump to the end if you don’t care about my new life problem! And sorry for my English, I’m not a native English speaker! Also, I’m just posting this stuff so people with this issue don’t have to try it all also.
    ok, so my problem started with the ipad 2; i had a lot of pictures there but wanted to change the "stupid" way (for a windows addict) that apple arranges, or not, folders hierarchy. I deleted every single picture and imported my new structure (in windows). Useless to say that i got stuck here. i tried 100 times and i got the quicktime.qts module error (iTunes crashing). Good to know, obv, but what do i know of quicktime!? nothing...
    Since i have an iPhone 4, and the iPhone only ever carried pictures taken with it, never had synced pictures before i decided to give it a try. same error…Ok, now i know the problem isn't in the devices but in iTunes itself, Quicktime, most likely.
    Not happy with this conclusion, i decided to restore factory settings on both ipad 2 and iPhone 4 (4.3.5 ios). Gave it another try, after deleting every ipod photo cache folder in my library and re-installing iTunes completely (i tried re-installing before devices restoring with same error). No luck here either...
    Went to discussion boards and figured a lot of people are having this issue, so i thought it’s probably in the iTunes 10.4 update, since i didn’t have a backup of my previous library, and i have 20000 songs, and didn’t want to lose the only library i had, i opted not to install previous iTunes version because i knew my library wouldn’t work and i rather have a decent library with no videos, than videos with a new library to build. So I didn’t try this.
    i tried everything, there's a post that a guy, a while ago, resolved this issue (or similar) simply by deauthorizing and reauthorizing computer, or just by logging in to his iTunes account... other person resolved his issue by logging on a new windows account and syncing with a "clean" iTunes then moving to his previous account. Or deleting some quicktime files and folders that are on system32 folder, besides the 2 files that are needed... i only had the 2 needed files, no more! I tried it all, no luck.
    Somewhere i read it could have to do with quicktime not being the default video player for .mov files, so i made it, still no luck.
    My last try was messing with the registry looking for "stupid leftovers" of quicktime, a lot of them i knew shouldn’t be there and i deleted, but i was still stuck on the crash error. for this i removed iTunes, cleaned computer from apple stuff (all but my library files that i backed up),
    cleaned registry and installed everything back again.in the meanwhile, no sure when, i figured since this could have something to do with quicktime (i noticed that it gets stuck when starting to optimize videos), i created a test folder with one picture and 1 video and I managed to pass through optimizing process. tried with 3 movies, after emptying the device and deleting cache folder (like from scratch), but Kabooom, crashed again. tried same thing, but first i opened the movies in quicktime in windows, then synced and it worked!! probably this could be the solution, tried with my whole library (2k+ photos and about 100 movies) but crashed again... probably i forgot/messed up to open some movie in quicktimes pior to syncing, but well, i was fed up with .mov files, or .mp4, m4v, FWIW (i tried them all).
    After this (i only did all this because I’m computer addicted!) i rested my case, i posted on the forums and had 2 choices: wait for apple to solve this, if they care or Format my PC and probably be getting the same error, this is the only thing i didn't try cause i have lots of stuff to backup and configure, and lots of onetime license software...
    I kept doing stuff with computer, installed a bunch of software (not related to this but related to DVD and movie editing stuff), after i stopped working i retried again, Meh, cleaned everything and got thru once with my new test folder (with different videos and pictures), but when i went to my REAL folders, APPCRASH again. Broke my mouse (apple owes me this!), stopped working and went to sleep.
    I was real convinced this could have something to do with video encoding/decoding stuff. And also about quicktime
    Now, the only thing working for me was:
    Opening movies in quicktime prior to syncing (worked once or twice)
    syncing right after I turned on the computer, but only small folders.
    Makes me think problem is in the processor, since it eats a lot of CPU and memory at the end of a 1000 picture and videos sync. And it crashes when starting to optimize videos, sometimes I see it passes like 2 or 3 movies and crashes after. That’s why I can sync small folders right after I turn on my computer, but with big folders itunes just lags my windows wayyyy to much and at the end (when gets to optimizing videos) is really hot and slow, and crashes, I could make 1 video at a time but I believe itunes should work for itself without these “workarounds”.
    I’m a computer guy and an application that uses up almost all computer CPU when “working” and “eats” way too much RAM is not a  solid application… in this part itunes *****.

  • ITunes crashes while trying to sync videos during optimizing

    Hello, Folks,
    iTunes crashes while trying to sync during the optimizing phase if there are any videos in the folder.
    If I remove the videos from the folder, the sync succeeds.
    The videos were imported from the iPhone using the Windows 7 import dialog.
    iTunes 10.4.0.80
    iPhone 4
    iOS 4.2.10
    Window 7 Professional Service Pack 1
    Thank You,
    David

    Apparently, this is a duplicate of
        https://discussions.apple.com/thread/3206849?tstart=0
    However, no on in that thread has a solution.

  • I've bought a movie but iTunes crashes while trying to download it. Do you experience the same today?

    I've bought a movie but iTunes crashes while trying to download it. Do you experience the same today?

    Can you not sync your iPod with iTunes? That should get the movie onto your computer. Now sync your iPad and transfer the movie?

  • My iTunes won't sync music to my iphone 4

    My iTunes won't sync music on to my iPhone 4. It syncs music on to my ipod 3rd gen, but not my iPhone. All my software is up to date, and all my settings are correct, but nothing seems to work. I've tried, turning my phone off and on, restoring my phone, restarting my computer, unchecking and checking my music, and nothing seems to work. I only have one playist with all the songs I want onto my iPhone, because my whole iTunes library doesnt fit onto it. Another note, it was working perfectly fine yesterday and this morning. But earlier today, my music only showed 3 artists, 2 albums, and 622 songs (which is how much I should have on there), and I tried re-syncing my iPhone, and now there's no music on there at all. Please help, music is the main thing I use my phone for, and its gonna make me go crazy if I dont fix this.

    I know that most of these posts were put up a little while ago
    But.
    I too had a similar problem - my thoughts were:
    Something to do with update to IOS 7.4
    Corruption
    Itunes software issue
    After a LOT of research, I found a simple step that solved this issue for me.
    I had been running my sync (pre - IOS 7.4) as automatic - see the options section under the summary tab
    I changed my selection to manually manage music and videos and tried another sync
    Wha La!
    It began to copy over 700 songs that had not properly synced to my Ipad 2
    BONUS: it then started to sync my videos again.
    Hope this helps somebody.
    It certainly made my life less frustrating
    Downside: I have to MANUALLY manage - but it's better than all the hassles
    NB: I don't know why this error occurs and I'm not sure this fix will work for everyone's issues but it can't hurt.

Maybe you are looking for