ITunes crashes while trying to sync videos during optimizing

Hello, Folks,
iTunes crashes while trying to sync during the optimizing phase if there are any videos in the folder.
If I remove the videos from the folder, the sync succeeds.
The videos were imported from the iPhone using the Windows 7 import dialog.
iTunes 10.4.0.80
iPhone 4
iOS 4.2.10
Window 7 Professional Service Pack 1
Thank You,
David

Apparently, this is a duplicate of
https://discussions.apple.com/thread/3206849?tstart=0
However, no on in that thread has a solution.

Similar Messages

I've bought a movie but iTunes crashes while trying to download it. Do you experience the same today?

I've bought a movie but iTunes crashes while trying to download it. Do you experience the same today?

Can you not sync your iPod with iTunes? That should get the movie onto your computer. Now sync your iPad and transfer the movie?

ITouch crashing while trying to sync

Hey, for the last week I don't know why but am unable to sync anything from my pc to my iTouch. Strange thing is that it works on other computers just not mine? It crashes itunes while trying to sync anything, instantly.
I'm on windows vista and have a iTouch 1G 8Gb.
This is my error report:
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 9.0.2.25
Application Timestamp: 4afca401
Fault Module Name: StackHash_fd00
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 5129
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
Thanks for any help on this aggravating problem

And also it was working just the other day but once the firmware was upgraded to iPhone OS 3.1.3 it started this
And it was also doing the same thing on windows XP, which made me install vista but it's still not working. I installed the most recent itunes also and now it crashes as soon as it starts.
Message was edited by: Phlex_NZ

Help - Itune crash while trying to play purchased video

Itunes will freeze or crash anytime I try to play a tv show or movie purchased off of Itunes. I noticed I'm not the only person with the problem. Maybe Apple can try and fix the problem for its customers ??
I have intalled all the latest drivers and reinstalled Itunes and maniplated Quicktime - I think apple now needs to stop accusing the customers and fix the itunes software -
Thank you

many thanks.
Fault Module Name: QuickTime.qts
Fault Module Version: 7.66.71.0
Okay. let's first try uninstalling and reinstalling your QuickTime. We'll also take a few other explicit precautions, just in case. Best to print out a copy of these instructions, because at one stage of proceedings you won't be able to use a web browser.
Preliminaries
Download and save a copy of the QuickTimeInstaller.exe file from the Apple Website. (Don't run the install on line and don't start the install just yet. get the installer that doesn't mention iTunes.)
http://www.apple.com/quicktime/download/
*Uninstall phase*
Head into your Uninstall a program control panel and uninstall QuickTime.
Next, we'll remove any leftover program files and folders.
In Computer, open your C drive.
Open the "Program Files (x86)" folder.
Right-click on the "QuickTime" folder (if it still exists) and select "Delete".
Go back into your C drive (or whichever drive your operating system is installed on).
Open the "Windows" folder.
Open the "SysWOW64" folder.
Right-click on the "QuickTime" file (if it still exists) and select "Delete".
Right-click on the "QuickTimeVR" file (if it still exists) and select "Delete".
Empty your recycle bin.
*Reinstall phase*
Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
Now start the reinstall by doubleclicking the QuickTimeInstaller.exe file you downloaded earlier.
Reenable all security software prior to reconnecting to the internet and/or your network.
Does the QuickTime reinstall seem to go through smoothly? If so, try launching iTunes again and trying to play one of the affected videos. Do you still get the same iTunes error, or are the files playing properly now?

ITunes crashing when trying to sync books from iPad

When trying to sync books from iPad to iTunes, iTunes crashes causing Microsoft error message. Any ideas?

There may be a corrupted video or image file on your iPad.
Try to download from the iPad using Image Capture instead and save the photos to a folder. If that succeeds, you can check the files for corruption before importing them to iPhoto.

ITunes crashes when trying to sync iPhone 4's

Hi again,
I recently asked for help resolving this issue.
I installed and reinstalled iTunes and Quicktime.
I read every tip or disscusion here that looked relevant but nothing seems to help :/
I have windows xp on my computer.
The main problem is that when I hook the iphone to my PC it starts to sync.. it recognize my device and during step 2 (out of 6) it crashes and I get a message from iTunes saying an error has accourd and it needs to close.. It only happens when I try to sync.
I can't get the music from my PC to my iPhone
I feel lost.. Dunno what else can be done.
PLEASE help !
Thank you in advance

SAME PROBLEM HERE....PLZ HELP...!! ITUNES FREEZES WHILE SYNC STEP 2 OF 6...

Itunes crashes when trying to play videos

My itunes will not play any video (movies, music videos, previews in itunes, etc). It crashes and shuts down itunes every time i try. any ideas or help? I have uninstalled and reinstalled the latest version of itunes already. They will play in quicktime, just not in itunes. They movies i have in itunes are a mix of digital downloads and movies bought from itunes store. They worked a few deays ago, and after the new software update, they no longer will.

It didn't work for me. I open itunes 10.7 and try to play Schindler's List HD which is an iTunes digital download I got when I purchased the movie and voila! iTunes crashes harder than a NASCAR driver trying to close the distance. I can't play this movie in VLC, DIVX, Windows Media Player, iTunes, nothing. I also have Bourne Legacy HD with same issues. Can't play movies that are HD. Any help here would be great.

Itunes crashes when trying to sync Contacts

My itunes crashes when it tries to sync contacts with Outlook. I cannot even select the Contacts tab to change the settings. When I click the Contacts tab, itunes crashes. Has anyone experienced this problem?

I'm experiencing the same problem.
A temporary fix is to open iTunes (without the iPod cabled into the computer.) Go to "Edit Preferences," then "Devices," and check the block that says "Disable automatic syncing..."
Then, attach the iPod USB cable. The iPod settings will all show up, but the iPod won't sync, and iTunes won't crash. You can then uncheck the block under the Contacts tab that says "Sync Contacts." (iTunes will ask you whether you want to save the existing contacts.)
Go back and uncheck the Disable automatic sync command. Tell iTunes to sync the iPod, and there shouldn't be an iTunes crash.
Admittedly, this is a bandaid until something better shows up. My suspicion is that it's a problem that originates with Outlook, and not iTunes.

ITunes crashing when trying to sync to apple iPhone4

When attempting to sync new iPhone 4 with my iTunes it crashes with no error message I've deleted all songs apart from purchased and ringtones etc but still crashes when attempting to sync. Any suggestions or ideas would be gratefully recieved. thankyou.

Sure thing. I got Windows 7 'cos I'm MS partner in business. Not that I like it too much.
I just though that someone could experience similar issue. If not than I'll wait until official release and we'll see. It is strange though. All coms in firewall and antivir are open for iTunes, it sees Apple TV just fine, and everything is peachy until I try to sync.

ITunes crashes after trying to sync my iPhone 5, is it supposed to do that?

1. I plug my phone into the usb port
2. iTunes opens up
3. I can see the sync page of my iphone
4. When I click on the apps section of the sync page, iTunes crashes.

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

ITunes crashes while trying to play purchased protected music

When I try to play a purchased song that is protected, iTunes crashes and says iTunes has stopped working. I have another account and the music purchased that is protected with that account works fine though. Both of the accounts have been authorized properly on my computer, but it still wont work.

There's another thread on here that suggested re-installing iTunes. That works for me (in that the videos play), but I have to re-install iTunes every time I want to watch them which is a pain. So if anyone has a more permanent fix...

ITunes crashes when trying to sync iPad and iPhone to Macbook Air

I would like to back up iPhone and iPad. Every time I connect either device to my Macbook Air, iTunes crashes and I have to force quit.

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

Computer Crashes while trying to sync iPhone with iTunes

Everytime I try to sync my new iPhone 4 with iTunes it goes thru the backup and then starts with syncing like 3 or 4 songs then the computer crashes Please help

When this has come up before the most common answer was that it was caused by some driver incompatibility - usually to do with printers. You could try turning off your printer and seeing if that helps.

ITunes crashes when trying to sync

I've just updated iTunes to the new 9.2.0.61 version, and have not been able to sync since.
Apart from the backup taking so long time, that I haven't let it finish for the last 4 months, iTunes either crashes or gives an errormessage, stating that the iphone has been disconnected once it starts syncing podcasts (I don't have any music stored on the phone).
I've tried reinstalling iTunes, restarting the computer, running diagnostics in iTunes and searching this forum - but no luck.
Does anyone have similar problems?

Thank you for the swift reply, it solved the "unable to sync podcast" part of the problem, but the error message still occurs...
oh well, I suppose I'll just have to ignore it and hope they fix the problem in a later update. At least I can load new podcasts onto the phone now

Why does my iTunes freezes while trying to sync my iPod Touch?

When I try to sync my 2nd Gen. iPod Touch, it freezes partly. It froze when a pop up from iTunes saying it's 'Adding Files' and below it, it says 'Processing: 20100314211421.m4a'. I'm pretty sure I know that I didn't download this file. And when I try to search it by the whole number '20100314211421' my computer couldn't locate it. BUT if I search in the first couple numbers like '2010' it shows a bunch of them and it's mostly [ MyDocuments / My Music / iTunes/ iTunes Music ] folder so I'm guessing it's from iTunes. After figuring that out, I uninstall iTunes 3 times and it still wouldn't sync!
+ When it froze, I could still listen to music although it doesn't play the next track.
++ Also, my iPod is the 4.0 version
+ And when I check my iPod ... nothing changes...
Please help! It's been bothering me for days now.
Message was edited by: iK4R3N

Hello All,
I recommend call Apple: 1800 MY APPLE
Have them document the issue in the system, and provide a resolution if one is available. If there is none they will work it until they find one.
This "may" fix the issue:
https://discussions.apple.com/thread/3800799?tstart=0
Hope this helps.
~Julian

ITunes crashes while trying to sync videos during optimizing

Similar Messages

Maybe you are looking for