ITunes crashing during sync with iPhone 4

i can't figure it out. sometime i can get it to sync, sometimes not. been working with this for two days now. i've got a fresh itunes, fresh snow leopard, fresh iphone restore. everything has been re-done, but when i sync with itunes, it crashing in the middle of the sync. if i stop the sync, then change a setting like sync no music, or sync podcasts, it doesnt crash, but on a normal autosync i get a crash. anyone got any ideas?

after much trial and error i have discovered that the problem lies in the iphoto sync portion. i'm still not sure why, but disabling it appears to solve the issue. not how to i get my photos back on it?

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  • ITunes 11.3.1(2) (on Mavericks 10.9.4) crashing on sync with iPhone 5S (iOS 7.1.2)

    Hi Apple Community
    I recently excitedly upgraded my early 2011 MacBook Pro from OS X Lion to OS X Mavericks but have been experiencing troubles with iTunes since.
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    - The Exception Type is always EXC_BAD_INSTRUCTION (SIGILL)
    - The Exception Codes are always: 0x0000000000000001, 0x0000000000000000
    - The Crash Threads itself is actually identical each time, as is the accompanying error code (although I don't actually know what they mean...):
    Example A)
    Thread 23 Crashed:
    0   com.apple.AirTrafficHost       0x0000000119334000 0x1192c7000 + 446464
    1   com.apple.AirTrafficHost       0x00000001193362c9 0x1192c7000 + 455369
    2   com.apple.AirTrafficHost       0x00000001193216ca uhO2GULXwfgKwPcp4YR2 + 4346
    3   com.apple.AirTrafficHost       0x00000001192c86bf ATHostConnectionSendSyncRequest + 147
    4   com.apple.iTunes               0x000000010b521190 0x10b166000 + 3912080
    5   com.apple.iTunes               0x000000010b89468f 0x10b166000 + 7530127
    6   com.apple.iTunes               0x000000010b16af02 0x10b166000 + 20226
    7   libsystem_pthread.dylib       0x00007fff94f93899 _pthread_body + 138
    8   libsystem_pthread.dylib       0x00007fff94f9372a _pthread_start + 137
    9   libsystem_pthread.dylib       0x00007fff94f97fc9 thread_start + 13
    Thread 23 crashed with X86 Thread State (64-bit):
      rax: 0x000000011655c200  rbx: 0x000000011655bfa0  rcx: 0x000000011655c060  rdx: 0x0de729f475d9b8a3
      rdi: 0x000000011655bfa0  rsi: 0x0000000000000001  rbp: 0x000000011655c030  rsp: 0x000000011655bf08
       r8: 0x000000007ef66bdd   r9: 0x00000000d348504b  r10: 0x00000000627902ec  r11: 0x0000000026319613
      r12: 0x00000000bac7cf4f  r13: 0x00000000511b932f  r14: 0x0000000038b38dae  r15: 0x0000000063ed1573
      rip: 0x0000000119334000  rfl: 0x0000000000010246  cr2: 0x0000000119334000
    Logical CPU:     2
    Error Code:      0x00000000
    Trap Number:     6
    Example B)
    Thread 27 Crashed:
    0   com.apple.AirTrafficHost       0x000000011a202000 0x11a195000 + 446464
    1   com.apple.AirTrafficHost       0x000000011a2042c9 0x11a195000 + 455369
    2   com.apple.AirTrafficHost       0x000000011a1ef6ca uhO2GULXwfgKwPcp4YR2 + 4346
    3   com.apple.AirTrafficHost       0x000000011a1966bf ATHostConnectionSendSyncRequest + 147
    4   com.apple.iTunes               0x000000010c2c3190 0x10bf08000 + 3912080
    5   com.apple.iTunes               0x000000010c63668f 0x10bf08000 + 7530127
    6   com.apple.iTunes               0x000000010bf0cf02 0x10bf08000 + 20226
    7   libsystem_pthread.dylib       0x00007fff94f93899 _pthread_body + 138
    8   libsystem_pthread.dylib       0x00007fff94f9372a _pthread_start + 137
    9   libsystem_pthread.dylib       0x00007fff94f97fc9 thread_start + 13
    Thread 27 crashed with X86 Thread State (64-bit):
      rax: 0x000000011bc1c200  rbx: 0x000000011bc1bfa0  rcx: 0x000000011bc1c060  rdx: 0x0de729f475d9b8a3
      rdi: 0x000000011bc1bfa0  rsi: 0x0000000000000001  rbp: 0x000000011bc1c030  rsp: 0x000000011bc1bf08
       r8: 0x000000007ef66bdd   r9: 0x00000000d348504b  r10: 0x00000000627902ec  r11: 0x0000000026319613
      r12: 0x00000000bac7cf4f  r13: 0x00000000511b932f  r14: 0x0000000038b38dae  r15: 0x0000000063ed1573
      rip: 0x000000011a202000  rfl: 0x0000000000010246  cr2: 0x000000011a202000
    Logical CPU:     3
    Error Code:      0x00000000
    Trap Number:     6
      Example C)
    Thread 26 Crashed:
    0   com.apple.AirTrafficHost       0x00000001140c1000 0x114054000 + 446464
    1   com.apple.AirTrafficHost       0x00000001140c32c9 0x114054000 + 455369
    2   com.apple.AirTrafficHost       0x00000001140ae6ca uhO2GULXwfgKwPcp4YR2 + 4346
    3   com.apple.AirTrafficHost       0x00000001140556bf ATHostConnectionSendSyncRequest + 147
    4   com.apple.iTunes               0x0000000106012190 0x105c57000 + 3912080
    5   com.apple.iTunes               0x000000010638568f 0x105c57000 + 7530127
    6   com.apple.iTunes               0x0000000105c5bf02 0x105c57000 + 20226
    7   libsystem_pthread.dylib       0x00007fff94f93899 _pthread_body + 138
    8   libsystem_pthread.dylib       0x00007fff94f9372a _pthread_start + 137
    9   libsystem_pthread.dylib       0x00007fff94f97fc9 thread_start + 13
    Thread 26 crashed with X86 Thread State (64-bit):
      rax: 0x0000000115feb200  rbx: 0x0000000115feafa0  rcx: 0x0000000115feb060  rdx: 0x0de729f475d9b8a3
      rdi: 0x0000000115feafa0  rsi: 0x0000000000000001  rbp: 0x0000000115feb030  rsp: 0x0000000115feaf08
       r8: 0x000000007ef66bdd   r9: 0x00000000d348504b  r10: 0x00000000627902ec  r11: 0x0000000026319613
      r12: 0x00000000bac7cf4f  r13: 0x00000000511b932f  r14: 0x0000000038b38dae  r15: 0x0000000063ed1573
      rip: 0x00000001140c1000  rfl: 0x0000000000010246  cr2: 0x00000001140c1000
    Logical CPU:     0
    Error Code:      0x00000000
    Trap Number:     6
    Steps taken so far:
    - I started by restarting iTunes and restarting my MacBook
    - When this didn't work, I backed up my iPhone, wiped it, and restored it
    - This didn't work either, so I kept searching and I read elsewhere in the Apple Forum to go into the Library and delete the iTunes preference files: I trashed com.apple.iTunes.secure.plist and com.apple.airport.opproam.plist (because I thought this might be connected to com.apple.AirTrafficHost, which appears in the crash threads)
    BUT ALAS! To no avail.
    Can anyone help?
    I would have uninstalled and reinstalled iTunes too, but can't figure out how to do this as it's integral to Mavericks and I'm not advanced enough to know how to bypass the protection on it. 
    Am I going to have to resort to wiping my Mac and reinstalling Mavericks? I'm not vehemently opposed to doing this, but just perplexed and frustrated at having so much difficulty with the newest Mac OS, the newest version of iTunes and the newest iOS.... (or at least, the newest available to the general UK public). Besides, I just did this whole process to go from Lion to Mavericks and it's a total faff.
    Out of interest, does anyone know what the above code is? If a code at all? Or is it a programming language? How can I learn to interpret and manipulate it for myself?
    MASSIVE THANKS to anyone who has actually read all the way through this post!
    And even bigger thanks to anyone who is willing to offer their input
    S

    Linc,
    I too am having a big issue with my iPhone 5s not being able to sync with iTunes 11.3.1 with my 15" mac book pro on os x 10.9.4
    iTunes will rarley start up fully, when it does and my iPhone 5S is plugged in the iPhone tab is not available and the thinking wheel spins and spins.
    Here is some information based on your reply to the post above. 
    Step 1
    8/13/14 2:19:37.100 PM spindump[11046]: Saved hang report for iTunes version 11.3.1 (11.3.1) to /Library/Logs/DiagnosticReports/iTunes_2014-08-13-141937_-MacBook-Pro.hang
    8/13/14 2:56:52.000 PM kernel[0]: hfs: mounted iTunes on device disk2s2
    8/13/14 2:56:52.548 PM mds[36]: (Normal) Volume: volume:0x7fcb93058000 ********** Bootstrapped Creating a default store:1 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/iTunes 1
    8/13/14 3:00:48.000 PM kernel[0]: hfs: unmount initiated on iTunes on device disk2s2
    8/13/14 3:00:53.000 PM kernel[0]: hfs: unmount initiated on iTunes on device disk1s2
    Step 2
    Process:         iTunes [5921]
    Path:            /Applications/iTunes.app/Contents/MacOS/iTunes
    Identifier:      com.apple.iTunes
    Build Info:      iTunes-1122011002002003~1
    Responsible:     iTunes [5921]
    Thread 0:: iTunes main  Dispatch queue: com.apple.main-thread
    2   com.apple.iTunes               0x0000000102ae9f1b 0x102ae5000 + 20251
    3   com.apple.iTunes               0x0000000102ae9e75 0x102ae5000 + 20085
    4   com.apple.iTunes               0x0000000102c8ba42 0x102ae5000 + 1731138
    5   com.apple.iTunes               0x0000000102c7a9ec 0x102ae5000 + 1661420
    6   com.apple.iTunes               0x0000000102c79b6e 0x102ae5000 + 1657710
    7   com.apple.iTunes               0x0000000102c41de2 0x102ae5000 + 1428962
    8   com.apple.iTunes               0x0000000102c41d72 0x102ae5000 + 1428850
    25  com.apple.iTunes               0x0000000103421ad0 0x102ae5000 + 9685712
    26  com.apple.iTunes               0x0000000102e617e0 0x102ae5000 + 3655648
    6   com.apple.iTunes               0x0000000102b00cab 0x102ae5000 + 113835
    7   com.apple.iTunes               0x0000000102aeac02 0x102ae5000 + 23554
    6   com.apple.iTunes               0x0000000102b00cab 0x102ae5000 + 113835
    7   com.apple.iTunes               0x0000000102aeac02 0x102ae5000 + 23554
    6   com.apple.iTunes               0x0000000102b00cab 0x102ae5000 + 113835
    7   com.apple.iTunes               0x0000000102aeac02 0x102ae5000 + 23554
    6   com.apple.iTunes               0x0000000102b00cab 0x102ae5000 + 113835
    7   com.apple.iTunes               0x0000000102aeac02 0x102ae5000 + 23554
    6   com.apple.iTunes               0x0000000102b00cab 0x102ae5000 + 113835
    7   com.apple.iTunes               0x0000000102aeac02 0x102ae5000 + 23554
    6   com.apple.iTunes               0x0000000102b00cab 0x102ae5000 + 113835
    7   com.apple.iTunes               0x0000000102aeac02 0x102ae5000 + 23554
    6   com.apple.iTunes               0x0000000102b00cab 0x102ae5000 + 113835
    7   com.apple.iTunes               0x0000000102aeac02 0x102ae5000 + 23554
    6   com.apple.iTunes               0x0000000102b00cab 0x102ae5000 + 113835
    7   com.apple.iTunes               0x0000000102aeac02 0x102ae5000 + 23554
    6   com.apple.iTunes               0x0000000102b00cab 0x102ae5000 + 113835
    7   com.apple.iTunes               0x0000000102aeac02 0x102ae5000 + 23554
    6   com.apple.iTunes               0x0000000102b00cab 0x102ae5000 + 113835
    7   com.apple.iTunes               0x0000000102aeac02 0x102ae5000 + 23554
    6   com.apple.iTunes               0x0000000102b00cab 0x102ae5000 + 113835
    7   com.apple.iTunes               0x0000000102aeac02 0x102ae5000 + 23554
    6   com.apple.iTunes               0x0000000102b00cab 0x102ae5000 + 113835
    7   com.apple.iTunes               0x0000000102aeac02 0x102ae5000 + 23554
    2   com.apple.iTunes               0x0000000102ae9f1b 0x102ae5000 + 20251
    3   com.apple.iTunes               0x0000000102ae9e75 0x102ae5000 + 20085
    4   com.apple.iTunes               0x0000000102b7c848 0x102ae5000 + 620616
    5   com.apple.iTunes               0x0000000102bdc07b 0x102ae5000 + 1011835
    6   com.apple.iTunes               0x00000001031b2b4e 0x102ae5000 + 7134030
    7   com.apple.iTunes               0x0000000102bdb665 0x102ae5000 + 1009253
    8   com.apple.iTunes               0x0000000102aeac02 0x102ae5000 + 23554
    2   com.apple.iTunes               0x0000000102ae9f1b 0x102ae5000 + 20251
    3   com.apple.iTunes               0x0000000102ae9e75 0x102ae5000 + 20085
    4   com.apple.iTunes               0x0000000103152232 0x102ae5000 + 6738482
    5   com.apple.iTunes               0x0000000102bdca4e 0x102ae5000 + 1014350
    6   com.apple.iTunes               0x0000000102bdc3ec 0x102ae5000 + 1012716
    12  com.apple.iTunes               0x0000000102b00cab 0x102ae5000 + 113835
    13  com.apple.iTunes               0x0000000102aeac02 0x102ae5000 + 23554
    1   com.apple.iTunes               0x000000010379d108 0x102ae5000 + 13336840
    2   com.apple.iTunes               0x000000010377f742 0x102ae5000 + 13215554
    3   com.apple.iTunes               0x0000000103792889 0x102ae5000 + 13293705
    4   com.apple.iTunes               0x0000000103792575 0x102ae5000 + 13292917
    5   com.apple.iTunes               0x0000000102b63d9e 0x102ae5000 + 519582
    6   com.apple.iTunes               0x0000000102aeac02 0x102ae5000 + 23554
    1   com.apple.iTunes               0x000000010379d108 0x102ae5000 + 13336840
    2   com.apple.iTunes               0x000000010377f742 0x102ae5000 + 13215554
    3   com.apple.iTunes               0x0000000103792889 0x102ae5000 + 13293705
    4   com.apple.iTunes               0x0000000103792575 0x102ae5000 + 13292917
    5   com.apple.iTunes               0x0000000102b63d9e 0x102ae5000 + 519582
    6   com.apple.iTunes               0x0000000102aeac02 0x102ae5000 + 23554
    5   com.apple.iTunes               0x00000001034f994a 0x102ae5000 + 10570058
    6   com.apple.iTunes               0x0000000102b63d9e 0x102ae5000 + 519582
    7   com.apple.iTunes               0x0000000102aeac02 0x102ae5000 + 23554
           0x102ae5000 -        0x10423ffef  com.apple.iTunes (11.2.2 - 11.2.2) <E7A40F98-7562-3CA6-9575-16553270FB97> /Applications/iTunes.app/Contents/MacOS/iTunes
           0x10462d000 -        0x1046adff7  com.apple.iTunes.iPodUpdater (10.7 - 10.7) <346D1F7E-A1E7-3A53-9DEF-3D22885079C8> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
           0x104799000 -        0x104ad6fef  com.apple.iad.iAdCore (1.0 - 1) <DEC4133E-928D-38FF-8207-F9BC3D79A372> /Applications/iTunes.app/Contents/Frameworks/iAdCore.framework/Versions/A/iAdCo re
           0x104bc8000 -        0x104ef4ff7 +libgnsdk_dsp.1.9.5.dylib (1.9.5) <14636B08-4D26-54CA-3EE8-247B2B708AF0> /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.9.5.dylib
           0x104f26000 -        0x104f5dff7 +libgnsdk_musicid.1.9.5.dylib (1.9.5) <C034C2ED-6A46-315F-89C8-8D54A937B255> /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.9.5.dylib
           0x104f79000 -        0x10504ffe7 +libgnsdk_sdkmanager.1.9.5.dylib (1.9.5) <D144E870-FABC-E19E-452E-A33D19595B19> /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.9.5.dylib
           0x105074000 -        0x1050b7ff7 +libgnsdk_submit.1.9.5.dylib (1.9.5) <6689251D-098B-0F8D-08CC-785271E98540> /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.9.5.dylib
           0x1096ac000 -        0x1096afff7  com.apple.QuartzComposer.iTunesPlugIn (1.4 - 18) <08330444-D369-3B4F-AE16-8E48F771CEEB> /Library/iTunes/iTunes Plug-ins/Quartz Composer Visualizer.bundle/Contents/MacOS/Quartz Composer Visualizer
    Thanks for any help that may be offered, it is much appreciated.
    B

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    Hey, Y'all!
    This is probably a common question — but I had some trouble finding a specific answer by a few attempts at searching. So please forgive any redundancy...
    I desperately need to free HD capacity on my MacBook Pro, and parts of my iTunes Library would make good candidates. The entire home/Music folder is already backed-up to an ext. HD (more than 1x).
    But I'd prefer to NOT lose whatever I delete from my MacBook Pro's HD when I sync with my iPhone 3Gs and my son's iPod Touch. Both devices have plenty of capacity for what they're holding currently.
    How do I set up sync parameters to accomplish this using, e.g., the Music and Videos tabs in the iTunes interface with these devices? And when — do I alter these settings "before" doing the removals from my HD? The answers may be obvious, but unfortunately not to me.
    Hope I've made sense in stating my questions. I'm using iTunes 8.2.1 (6) if that's a factor in this...
    Thanks for your help!

    I finally found several errors that may all help you who may have the same problem. While each of these steps may or many not help you, here is what I did to achieve a resolution. I will provide the logic as much as I can.
    1. The problem is as above, unchange
    Step 1: I made sure that my Mac (late 2008 unibody, running Mac OS X 10.8.2 with all recent updates) was infact working well. I verified and repaired permissions as well as verified and repaired my HD.
    Step 2: I went through my iTunes app library and eliminated duplicates as well as apps that 'hung' (apps that would be updated but never leave the update screen- somehow these apps are duplicated- delete one of these to clean up your app update screen.
    Step 3: Check for operating mode. You most likely need to run iTunes 11 on Mac OS X Mountain Lion (and possibly Lion) in 64 bit mode. Close iTunes and open your Applications folder. There select iTunes 11 and under the file menu- select Get info. See if your iTunes is running in 32 bit mode*. Uncheck this if 32 bit mode is selected. Close the window and restart Itunes. Try synching with your iPhone or Ipod (touch). This may work.
    *Step 4: If you have 32 bit mode checked, think back to if you installed 3rd party plugins. I realized I have a legacy plugin for iToner that forced iTunes 11 to jump back from 32 bit and 64 bit modes. Check your iTunes plugins and either delete or backup/delete plugins.
    After doing all this, my iTunes 11 and iPhone 5 started synching again.
    I hope this helps. Whenever there are problems in upgrades, check 3rd party plugins! Check that folder to jog your memory!

  • Itunes not completing sync with Iphone 4! Help!!!

    Have an HP laptop running Windows 7. Using Itunes to sync Iphone 4.
    Last week I connected the Iphone 4 to computer and Itunes updated my phone to IOS 4.3.5.
    After the update to the Iphone 4, Itunes started syncing with my phone. Now, it gets to step 5 and says 'optimizing 44 of 46' then I get the message 'Itunes has stopped working'. I have uninstalled Itunes and Quicktime and am still getting the same problem.
    Can anyone help?
    Thank you!

    OK, Doughboy, i didn't get much help on here, but I may have found a solution!
    IF you are having the same situation I've been having, then this should work, it did for me.
    I had my Iphone 4 updated current and Itunes was the latest version. BUT when I plugged in my Iphone to sync it with Itunes, it got all the way to step 5 of 5 and, during 'Optimizing', Itunes stopped working.
    Here's what I did: The first thing is to copy your current pictures to a new folder on your computer. If they are in Libraries>Pictures>MyPictures, create a new folder (I named it Pictures 2, so it was now located in Libraries>Pictures>Pictures 2). Then copy the pics to the new folder.
    I then plugged in Iphone 4 to my computer. Itunes starts up automatically. When my Iphone shows up on the left side of Itunes, i clicked on it and then clicked on the photos tab in the upper right area. Uncheck the 'Sync photos from' box, then check the 'Sync photos from' box again and then clicked on the drop down box to the right of 'Sync Photos from' and clicked on 'choose folder'. I then selected the new pictures folder (in my case 'pictures 2'). Then you click 'apply' in the bottom right corner, then 'sync'. It worked perfectly for me!!! Good luck!!!

  • My itunes no longer syncs with iphone 5 yet works with my ipod

    My iPhone has always synced with iTunes no problem. I set my Ipod up on the same iTunes no problem. However, since upgrading my phone to the latest iOS I have been unable to update my music. I can select the music I want, click sync and although it appears to be syncing, no updates happen on my phone apart from it updates my contacts?!

    Hello Nash_x91x,
    Thank you for the details of the issue you are experiencing when syncing music to your iPhone 5.  I recommend resyncing the music to your iPhone for the issue you described. 
    If you are syncing automatically, resync content to the iPhone by unchecking "Sync Music" and click "Apply."  Then check "Sync Music" and click "Apply" again.  If you do not want to sync your entire library, be sure to select "Selected playlists, artists, albums, and genres" and select the content you want to sync:
    If you sync manually, delete the music when your iPhone is selected in iTunes and drag new content to your iPhone.
    You can find the syncing steps in the following article:
    iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
    http://support.apple.com/kb/PH12313
    Thank you for posting in the Apple Support Communities.
    Best,
    Sheila M.

  • ITunes library and syncing with iPhone 3GS trouble

    I have an iPhone 3GS. When I got to update to iOS 4.3 from the latest 4.2 update I either get am error saying that the file was corrupt or sometimes I get an error saying that my firmware is not compatible. Also, when I just try to sync to iTunes I get an unknown error saying that I cannot finish syncing with iTunes; which has caused my apps to not sync back to my phone and my photos as well. Last night after the latter error I just disconnected my phone and went to bed but I also discovered that my phone has a fraction of the apps that it did have on it. I did not get a chance to check if my apps has all synced back to iTunes at least. And another issue is that lately iTunes has been having issues with the library and keeps creating a damaged.xml. Help, please!!

    try removing all the music and snycing it back to your iphone

  • ITunes crashed during sync, now Podcasts have sound but no video.

    My wife has a 5th gen 30GB iPod. It has the latest system software from iPod Updater, and we're running the latest iTunes.
    Yesterday she was doing a sync, and iTunes crashed on her in the middle of it. Now, even with an iPod Restore and reset, and a restart of her Windows XP machine, Podcasts won't play properly on the iPod. They play fine in iTunes, but only the audio portion plays on the iPod. Non-Podcast video (such as music videos) plays fine on the iPod.
    What happened here? What's wrong?
    Thanks for any help in solving this.

    An update (and a solution):
    Looks like the iTunes crash was only a clue as to what was happening elsewhere, and a slightly misleading clue at that.
    Video Podcasts were placing themselves in the "Music" section on the iPod, and it was from there that we were attempting to play them. This worked just fine until iTunes's crash. After the crash, only the audio part would play.
    It was only late last night that after lots of investigation my wife discovered that the video Podcasts were ALSO installing themselves into a "Videos > Video Podcasts" sub section!
    It's stupidly obvious now, but was not yesterday: Video Podcasts will only play the audio portion when played from the "Music" section, but will play both audio and video when played from "Video > Video Podcasts". For some reason we had not discovered the "Video Podcasts" subsection until last night.
    Then a second solution was discovered to have been necessary. One Podcast video still would not play properly, even from the correct section. This turned out to be due to a need to "Convert" it to play on the iPod. This page has the answer to that:
    http://docs.info.apple.com/article.html?artnum=301461
    iTunes online Help has all the answers to this, but we thought it was an iPod problem, and the iPod manual was no help at all. The answers to this in iTunes Help are found under:
    "Browsing and watching videos"
    and
    "Converting a video to work with iPod"
    It really helps to PRINT those two subjects, so you can refer to the paper page instead of trying to toggle back and forth between the iTunes screen and its Help screen.
    I hope this topic helps someone else.

  • Itunes crashed during sync and now it wont sync my apps?????

    i was syncing my itunes and was updating my itunes which i minimized away, and then suddenly itunes crashed and itunes kept updating i closed the update and went back on and finished the sync but some apps i purchased werent there. i have since updated itunes thinking that would help but no luck there. how can i fix this?

    In iTunes, go to the App store and download the apps again.
    If you log in with the same account that they were purchased with, you will not have to pay for them again.
    Golden rule, do not try to update the itunes software at the same time syncing your phone.
    I would expect iTunes to want to shut its self down while updating and if you are syncing at the same time, then its very possible to loose all your info. You were probably lucky only to loose some Apps

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