Itunes crashing with windows 8.1 when connecting iphone

cant recover files from backup on itunes from windows 8.1 program crashes.

Do you get an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)

Similar Messages

  • ITunes crash with windows 8

    GOOD NEWS
    I have a solution to settle the iTunes \ iStores crash with Windows 8.1, 8.0 or 7 because of a file missing

    Hey Captain Kenny,
    I would follow the External drive section in this link to transfer the music to your new computer:
    iTunes: How to move your music to a new computer
    http://support.apple.com/kb/HT4527
    Welcome to Apple Support Communities!
    Have a good one,
    Delgadoh

  • ITunes freezes and doesn't respond when connecting iPhone 4

    Well yesterday I had the two of the most common problems that a lot of people seem to be having with iTunes after the latest update- opening iTunes and not getting my iPhone 4 to be recognized. I solved the iTunes problem last night and iPhone is now being recognized on my computer but when I connect it to my computer iTunes automatically freezes and stops responding. When I disconnect it and restart iTunes it responds again and runs smoothly like nothing happened.
    When it freezes beside "iTunes Store" it says "iPhone" and it seems like it freezes while it's trying to sync my phone. I've tried restarting my computer, leaving it connected before starting iTunes, waiting until iTunes comes up to connect it, but whatever I do iTunes just won't work with my iPhone connected. Any ideas on how to fix this?

    Hello cn12,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
    http://support.apple.com/kb/ts3219
    Best of luck,
    Mario

  • ITunes crashes with windows 7

    Hi there
    My iTunes crashes everytime on loading on my windows 7 PC. The problem event name is AppHangB1.
    I have installed the most recent version of iTunes onto this PC. It is a new installation. I have tried to import an iTunes folder elsewhere on my network, and when I start the program I get the message that it is 'determining gapless playback' - it whizzes through some tracks and then crashes 100% of the time.
    Help!!
    Many thanks
    Andy

    Try this one and see if it helps:
    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes, Sync and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • My ipod and also ipad will not sync or be recognised by itune on my windows xp computer when connecting the chord via usb

    My ipod touch and also ipad is not coming up or showing when connecting to my computer and hence cannot sync it. The last available sync was about a week ago. Any ideas on what is not happening?

    See:
    iOS: Device not recognized in iTunes for Windows

  • Itunes crash in windows XP pro when syncing or updating to OS4.3.2

    The download seems to start over again after a crash, so getting no-where with downloading the update.
    Whether i De-authorise and re-authorise this computer to do the ipod update. (it warns that apps will be removed from ipod)
    The primary hard drive "C:" is almost full, and i have the ipod files set to save to the "D:" drive ( a 500G drive) rather than
    I think the working directory is still using the "C:" drive but i don't know how to redirect it.
    Perhaps this is causing the crashing?
    Or something else? any suggestions welcome.

    Follow the directions here.  But the problem is that the I-tunes installer calls for the wrong file name so… if you rename the file named “AppleMobileDevice64.msi” to “AppleMobileDevice.msi” it should install.  When it says “iPod service failed to start…”  run this patch then click “retry” it’ll work fine.  Merry Christmas from Lokie!
    P.S. Please repost the patch thanks

  • ITunes crashes in Windows 8.1 when accessing itunes store

    Anyone else experiencing this? Anyone else reslove this?

    Oh I see the resolutuon:
    Copy the QTMovieWin.dll from c:\program files (x86)\common files\apple\apple application support\ INTO c:\program files (x86)/iTunes
    This solved my troubles.
    Got this from DonlnDassel. Many thanks.

  • Itunes crashes when connecting iphone

    Hi all, I have an iPhone 5 running ios 7.0.2 and iTunes lastest version installed on Windows 8. The problem is, every time I try to connect my iPhone to my computer, iTunes crashes. This started occuring recently (since I upgraded iTunes to the latest version). So is it possible to get some help to fix it ?

    Hey Ares-Nkm,
    Thanks for the question. I understand you are experiencing issues with iTunes when connecting your iPhone 5. The following article addresses the exact symptoms you described:
    iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
    http://support.apple.com/kb/TS3219
    Additionally, the following articles provide helpful information:
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/TS1717
    iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/TS1421
    Thanks,
    Matt M.

  • My iPod classic won't charge. I just bought a new laptop with Windows 8 and when I plug in my iPod, iTunes will recogniandze it and will sync but after the syncing process ends the charging stops. Any suggestions?

    MyiPod classic won't charge. I just bought a new laptop with Windows 8 and when I plug in my iPod, iTunes will recognize it and sync, but will only charge during the syncing process. Any suggestions?

    rubicon53 wrote:
    I just bought a new laptop and my ipod nano will not stay connected to my computer.
    I cannot transfer any of my songs to my new laptop
    How to use your iPod to move your music to a new computer

  • Itunes keeps crashing with Windows 8.1 and doesn't recognize my iphone or ipad to syn.  Frustrated!!!

    After new Itunes update ... it  keeps crashing with Windows 8.1 and doesn't recognize my iphone or ipad to syn.  Frustrated!!!  I have unninstalled it .. installed it, but nothing happens.  I even loaded an earlier itunes version, it worked without crashing, but it still did not recognize iphone or ipad.

    Do you get an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)

  • HT4623 my ipad 2 is "stuck" with a connect to itunes on the screen ... and itunes says it could not restore the os ... so now itunes does not recognize the ipad when connected to the pc ... i have updated all software on the pc and disabled Norton as the

    my ipad 2 is "stuck" with a connect to itunes on the screen ... and itunes says it could not restore the os ... so now itunes does not recognize the ipad when connected to the pc ...i have updates all the software on the pc and disabled Norton as the troubleshoot instructions suggested; however itunes still does not recognize the ipad .... help!

    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    Update and restore alert messages on iPhone, iPad, and iPod touch
    http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    iPad not appearing in iTunes
    http://www.apple.com/support/ipad/assistant/itunes/
    iOS: Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/TS1591
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    iTunes for Windows: Device Sync Tests
    http://support.apple.com/kb/HT4235
    IOS: Syncing with iTunes
    http://support.apple.com/kb/HT1386
    Apple - Support - iPad - Syncing
    http://www.apple.com/support/ipad/syncing/
    iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
    http://support.apple.com/kb/ts4062
     Cheers, Tom

  • I try to play a video through itunes but everytime it tries it causes the software to crash with windows 7.

    Has anyone had this problem?  I've tried to play a video through itunes but everytime it tries it causes the software to crash with windows 7.  I have the newest updates.

    Try the following user tip:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • My iTunes 10.4 will not open when connected with my iPod Touch (v.4.3.5), however, it used to in the past- can anyone help me?  Thanks.

    I am curious as to why my iTunes 10.4 won't open when connected with my Touch (v.4.3.5).  iTunes used to open  when connected with my Touch.  Can anyone help me?  Thankyou.

    I have got a solution, it was shared on another 'apple support coummunity' board:
    https://discussions.apple.com/message/15830348#15830348
    It worked for me

  • I've just got a new Dell with windows 7.  When I try to download itunes it says the windows installer can't be found

    I've just got a new Dell with windows 7.  When I try to download itunes it says the windows installer can't be found

    When your username includes a Charakter like "acson te graf" zhere is a Problem for Windows to find your installiert-Files. Yust Build another Username like "Dummy", give admistration rights, change to this user and install iTunes on this accout. Now you can Return to your Old account an use iTunes.
    I am still surching how to change the username in Windows but still no idea.

  • I can't download any rented movie. When I start downloading Windows iTunes crashes and Windows close this program. What should I do?

    I can't download any rented movie. When I start downloading Windows iTunes crashes and Windows close this program. What should I do?

    If the problem is iTunes slowing down and not appearing to run correctly, you should check  this Apple article out-> Apple software on Windows: May see performance issues and blank iTunes Store
    You may want to try resetting Winsock as a temporary fix.
    1. To do so, please do the following in an administrator user:
    Windows Vista and Windows 7: Right click All Programs and choose Accessories > Command Prompt. Choose to open as an administrator.
    Windows XP: Click Start > Run and type in cmd.
    2. Enter the following command: 
    netsh winsock reset
    3. Restart the computer and test the issue.
    Note:  If the issue returns, third-party software may be reinserting the LSP.

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