Itunes credit card fraud

Someone stole my debit card number and chareged $870 worth of itunes. I can not get any help from Apple or Itunes. My bank is doing what it can, but why can't Apple help? Any suggestions?

I tunes surely have the IP addresses of these people
Actually no, they almost certainly don't. I very much doubt that Apple does, or even can in any practical way, track and log the IP address for every transaction. Even if they did:
and can give this to the police,
the police would have to request the information. Whether they have I can't say, but depending on UK privacy laws it might take a court order before Apple could release any information about users. And even then, the police would have to go to extensive lengths to try and find the culprit; first tracking down which ISP manages that particular IP address to find out any location from an IP address. And then working with the ISP (again perhaps requiring a court order) to identify where that IP address is. And that would be assuming that the location wasn't just some Internet cafe or other anonymous location as is most likely.
While I understand your frustration, it's just not realistic to expect the police to take that much time away from more serious crimes to go to all the effort of tracking down what is probably a minor (relatively speaking; I'm sure it's not minor to you) crime. Sorry, but your best, and perhaps only, recourse is to work through the fraud department of your credit card issuer and hope that they will indeed label the purchase as fraud and reverse the charge to your card.
Good luck.

Similar Messages

Repeated itunes credit card fraud attempts

Due to ongoing credit card fraud issues with the itunes store, I'd like to remove my credit card from the account and strictly use itunes gift cards.
Is this possible?

I tunes surely have the IP addresses of these people
Actually no, they almost certainly don't. I very much doubt that Apple does, or even can in any practical way, track and log the IP address for every transaction. Even if they did:
and can give this to the police,
the police would have to request the information. Whether they have I can't say, but depending on UK privacy laws it might take a court order before Apple could release any information about users. And even then, the police would have to go to extensive lengths to try and find the culprit; first tracking down which ISP manages that particular IP address to find out any location from an IP address. And then working with the ISP (again perhaps requiring a court order) to identify where that IP address is. And that would be assuming that the location wasn't just some Internet cafe or other anonymous location as is most likely.
While I understand your frustration, it's just not realistic to expect the police to take that much time away from more serious crimes to go to all the effort of tracking down what is probably a minor (relatively speaking; I'm sure it's not minor to you) crime. Sorry, but your best, and perhaps only, recourse is to work through the fraud department of your credit card issuer and hope that they will indeed label the purchase as fraud and reverse the charge to your card.
Good luck.

Credit card fraud via apple online store

Is there an email address to report a credit card fraud made via apple store? Apparently somebody used my wife's ccard details to make a 849€ purchase in an other country. I want to make sure that the transaction will not be carried out.

Use the email form here > Apple - Support - Mac App Store - Contact Support
And you haven't done so, change the Apple ID password associated wtih the account > Apple - Support - Apple ID
Apple ID: Tips for protecting the security of your account
wife's ccard details to make a 849€ purchase in an other country
Odd that could happen considering credit or debit card credentials must be associated with the same country where you reside.
The Complete Guide to Using the iTunes Store | iLounge Article
Billing policy is the same for both the Mac App and iTunes stores.

HT204088 how to print purchase history for credit card fraud report

I need to print my purchase history for a credit card fraud report. Does anyone know how to do so? Whenever I click File ---> Print, I only get the first page which contains my basic information. I've tried a print screen and paste into another document but it does not come out clearly due to the size....thanks!

PB Player,
The iTunes Purchase History does not have a print option. The best it lets you do is bring up the history a page at a time and print screenshots. I am sure you can correct the size issue by cropping and zooming.
It is also possible to get a complete listing emailed to you by making a request to iTunes Customer Service. If you have more than a few pages, this will be easier.

I have itunes credit card and scrached off the # and cant see it how do i redeem now?

I have a itunes credit card I scrached the # off and cant see it how do I redeem it now?

On the bottom of your card, UNDER the barcode, you will se a long number. That is the card serial number.
Go to apple.com/support/itunes/contact.html to email the iTunes store support.
Tell them that the redemption code was scratched off, and give them the card serial number. Someone from the iTunes Store will email you back with the cards redemption code.

Apple/iTunes credit card and Apple Pay

I have changed my Apple/iTunes credit card and now I am unable to enter that card into Apple Pay. I don't get the prompt at the beginning of the entering process to enter the Apple Store credit card as I did before I changed the card.

I Think that the reason so many of us are asking is that it did offer to add the card that was used in iTunes even though it was not supported. When I first setup Apple Pay it asked me if I wanted to use my card associated with iTunes. My card was an unsupported GM Master Card. I chose instead to add my supported Chase debit card. I could never get it to ask me again. And I cannot add the GM card through passbook.
It to may not have completed adding the iTunes card if I had chosen it first, but sure acted like it might had I chosen it first. I think that is why so many of us were asking.
RcH

HT201209 I have $42.96 left on my iTunes credit card. The balance shows up on my home paIge but when I try to buy a song it won't deduct from it goes to my Paypal

I have a balance of $42 on my iTunes credit card balance. I'm trying to buy songs but instead of deducting from my balance it goes to my old Paypal account.. I don't use it anymore to buy songs but I can't find any help to let me use my iTunes balance. Where can I get some help??

Some Apps require a Credit Card for Purchase.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Itune Credit Cards

Hi,
I was recently in England and saw these Itune credit cards for 15 or 25 pounds, my question is this: I live in Holland and would like to give these as gifts to my children - being on the dutch itunes site - will they except these English credit cards???

Changing Account Information > http://support.apple.com/kb/HT1918
If necessary...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I disabled my ITunes credit card account due to 10 different "fraud" charges. Now 2 of the 3 devices (iPhones) aren't able to update apps or download. Does this have something to do with there not being a credit card linked to my account??

anyone there?

Add your credit card to your account - if your next purchase is more than your account's balance then the remainder will be taken from the credit card.

Itunes credit card ban

I have been using the came credit card with iTunes for 3-4 years.
All of a sudden I was being asked to verify the payment method. I thought it was because I got a new iPhone5 this weekend and it needed the verification because the account was being accessed by a new device.
I was only asked for the CCV number. It would not accept it and replied that the card was no longer allowed to be used on iTunes.
I tried online on my PC. Same issue and same response. [Checked with my bank and was told there were no 'issues' with the card.]
I called iTunes customer support. Told the card was "banned" from use on iTunes. Asked repeatedly 'why?' iTunes customer support refused to say anything other than the card was banned. They suggested that I simply enter a new credit card for iTunes. But, I wanted to know why the card was banned. No luck.
I specifically asked if there was fraudulent activity. No response other than the card is 'banned' and a solution was to simply enter a new credit card.
Reviewed my iTunes account. No fraudulent activity.
Decided to review my bank account. I found nearly a dozen fraudulent charges in the amount of $20 and $10 using the card on iTunes.
I called back and was transferred to the iTunes fraud department. That rep immediatly confirmed that the card was banned because of fraudulent activity that was discovered by Apple earlier in the month. Becasue the fraud was used to purchase gift cards, Apple could not issue a refund; the request had to come from the bank disputing the charges. The charges have been disputed. Waiting for the refund.
WARNING: Apple discovered the fraud but did NOT contact me or my bank. The matter is even made worse by the fact that the iTunes rep did not tell me why the card was banned and simply asked for a new card on my iTunes account. Had I done that I might not have completed the research on my end and might not have found the fraud. Unconsciounable.

If my bank uncovers fraud, I would expect them to contact me. But, if Apple discovers fraud, I would, likewise, expect them to contact me.
Bank had no idea about the fraudulent charges. Neither did I. Granted it was my fault for not reconciling my bank account and seeing the fraudulent activity.
Apple discovered the fraud and probably did some sort of internal investigation. I have no idea how long Apple knew, but 14 days ago Apple 'banned' the credit card. They made no attempt to contact me to at least inform me that the credit card associated with my Apple ID was banned. Right, I agree that they should make sure I am who I am and not the perpetrator; they have information on me (including my contact information). They only asked me for my Apple ID and Password. But they choose not to say anything, not to attempt to verify my identity, etc.
I will be happy to go to their feedback site. But that site is closed and the feedback is not available to Apple customers. I posted here to be of assistance to other Apple iTunes customers who find themselves in a similar situation.

ITunes Credit Card Charges Problem

I received 3 charges of 1,98 each by the ITUNES STORE-UK which I never made. Also the ITUNES STORE-EUROPE never sent me a receipt of those charges.
Then I canceled my Credit card and issued a new one.
When I associated my new credit card to my itunes account IMMEDIATELY I received one charge of 1,98 by the ITUNES-STORE UK again! I did not buy anything from the store. Also I did not receive any receipt from the store.
So there is a major Credit Card problem in the iTunes account in Greece (and maybe in Europe).
Every time you associate a new credit card to the itunes account you recive charges that you never made!
I am in contact with CITIBANK to find out about this fraud or bug.
If there is any official answer by the Security Department of Apple or ITunes, please keep me informed!
Regards,
Kyriakos

If you've got charges that you don't think that you should have then you can contact iTunes Support via this page (we are fellow users here on these forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Hacked Account, Credit Card Fraud, Customer Support Won't Deal With It.

Hello!
I have contacted ''customer support'' twice about my hacked account - answer I have received left me baffled and angry as apparently I have not passed security checks - yet I have passed them when giving the same answers to un-suspend my account!
My account was hacked on the night of 5th July, approx. 3-3.30am on Sunday.
Person who hacked it tried to make continuous purchases (I believe at around 100 pounds in total) using stolen credit cards Visa and Eurocard/Mastercard (Mastercard is still attached to my account as whoever did it just left it there).
They have tried to call numbers in Turks & Caicos and in British Virgin Island.
I have asked ''customer support'' to trace it and deal with it, as in today's day and age it could be terrorist or contract killers using other people's accounts to make their dealings, but both times I was told I have not passed security checks and they won't deal with it.
I do not remember when I've open Skype account, sorry it was years ago.
I also have only 3 contacts on my Skype list from form required 5 (I simply don't need any more).
I have contacted Action Fraud UK in this matter and have made a report. I have report number which I send to ''customer support'' with my second message.
Action Fraud UK have advised me to contact ''customer support'' again and ask again to deal with this unpleasant matter - again ''customer support'' refused.
I am really angry about it and if ''customer support'' (Skype should change their name as they are not supportive nor customer orientated) do not want to deal with it then I would appreciate for someone to close my account as in that case I won't nothing more to do with company who does not take matters like this seriously!
Sincerely
Magdalena

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

How to unlink iTunes credit card info from apple id info

I put my credit card as my mom's payment for her itunes. However this changed her Apple ID to my name and address. When I changed the Apple ID info, it changed the credit card info
They should not be linked because that means the Apple ID is linked to a credit card of a different Apple ID user.
This is clearly an inbedded problem because it happens continuously immediately.

I tried to enter it as "none" but it didnt work. It keeps saying i need a card number and all that. But then, i clicked "same as shipping information" and just entered my name and all the adress stuff, put my credit card number as 0 and my security code as 0, put in a random date and clicked save.
-Just a tip for anyone else who couldnt figure it out like me

ITunes credit card problem, HELP!

After I enter all my credit card information correctly as it is on the card, I click done but then it tells me to enter a valid security code for my card. Which i already did, and it is correct for that card.
Why does it keep doing this?
What can I do to fix it?

I have the same problem. My Credit Card/Debit Card company told me that there were sufficient funds ($20.00) to cover the cost of my purchase ($19.98), but ITunes tried to clear $20.25 to see if the account was good enough for ITunes to deal with. I refuse to use another card and over 24 hours ago, wrote to ITunes asking that they solve this silly problem by having them bill my credit card for the correct amount of $19.98 and NOT $20.25. Until then, they will not get paid, and I will not purchase anything further from them, due to a screw up that ITunes has themselves created. I am upset that I have to write e-mails to them and that I do not have the option to contact someone by phone, especially now that it is over 24 hrs since I wrote them per their rules.

Can I get more details about the buys I seem to have made by itunes (credit card)

I had amounts written of my credit card for apps I did not buy (I think). Can I somehow get a more detailled review of what I bought?

Look at your purchase history.
iTunes Store & Mac App Store: Seeing your purchase history and ...

Itunes credit card fraud

Similar Messages

Maybe you are looking for