ITunes credit not used when making family share purchase

The stated purchase rules from the Apple website are:
Making purchases
After you set up your family, any time a family member initiates a new purchase it will be billed directly to your account unless that family member has gift or store credit. First, their store credit will be used to pay the partial or total bill. The remainder will bill to the family organizer's card. As the family organizer, any receipts generated by the transaction will be sent to you.
It clearly states that store credit will be used first.   When my daughter made a song purchase on 20 Nov 2014, my credit card was charged despite my daughters $50+ dollar credit balance in iTunes. 
Any thoughts?  

I believe the credit would have to be on his iTunes store account, not yours, in order to be applied to his purchases before any balance due is charged to the organizer's credit card.  Your purchases would be charged to your credit first.

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