ITunes Customer Support
iTunes charged my debit card $131.00 for a purchase I did not make. They said they would credit it back within 5-10 business days. It has been over 2 weeks and I keep getting the run around. I get transferred from one person to another and nobody can tell me where my money is. Very frustrating..
Does anybody have answers? Please Help!!
These are user-to-user forums, you aren't talking to Apple here. Did you have any emails from them that you can try replying to ? If not then you can try contacting iTunes support again : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption.
Similar Messages
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I am trying to redeem my iTunes account with a gift card and it keeps coming up with "the Gift certificate or prepaid card code you entered has not been properly activated. Please contact iTunes customer support for assistance" what does this mean?
It all comes down to contact iTunes customer support for assistance.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store -
Hi there need some help every time I try to down load from App Store I get this msg
( contact iTunes customer support ?Have you considered doing exactly what it is telling you to do?
Contact itunes support -
Can anyone help me? It would be very much appreciated. Thank you!
I assume that you don't have a rescue email address (which is not the same thing as an alternate email address) set up on your account, as described in then steps 1 to 5 on the page that you posted from ? If not (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use those steps to add a rescue email address for potential future use -
Trying to pay for a game update contact itunes customer support
Trying to pay for a game update and keeps saying contact itunes support. Able to pay for itunes download but not game update. Have tried the support but unable to find anything to help.
Did you actually contact someone in iTunes Support, or just look at the support website?
Account issues need to be dealt with by an actual human being. -
Where does one contact customer support? Is there a support number or live chat available? Gee.. how about just some place where I can directly contact the iPhoto staffers. It's not like iTunes customer support. Seems there is a place at the bottom of iPhoto Customer Support to select a topic to contact them with but nowhere to actually write. I'm confused. Calling Apple doesn't help because the will refer you to the web site.
G5 Powermac Mac OS X (10.3.9)At bottom of this page there's a text box to enter your questions, complaints, etc. and then send off to Apple. Is that the same page you're referring to. That's all there is available for contacting them.
G4 DP-1G, 1G RAM, 22 Display, 2-80G HD, QT 7.0.3P Mac OS X (10.4.3) Canon S400, i850 & LIDE 50, Epson R200, 2G Nano -
I can't send iTunes gift cards it says i need to contact customer support to complete my transaction
PLEASE HELP
Apple is not here. Apple does nat answer questions here.
Conact customer support as you were instructed.
iTunes Support -
http://www.apple.com/support/itunes/ -
Dear Customer
I has one Iphone and I have some problem with In-App Purcases Because my sister purchased In-app when she play
and i can not report a problem in Itune,
I inadvertently purchased all of this application in Order Number: MH*****4H5 Date: 04/09/12 ,Order Total $36.81
So i can't use App store on my phone Because have problem Billing info and i dont want this order, I inadvertently purcased all of this application
Hopefully I can ge help from you as well.
Best Regards
<Edited By Host>These are user-to-user forums, you are not talking to Apple here. All purchases are considered final, but you can try contacting iTunes support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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please I want put iTunes card in my account this massage is coming contact iTunes Store customer support for assistance
You will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards. -
When i tried to use the itunes store for the first time it said I had to contact customer support to complete the transaction.
You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store
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How do you get customer support to reckognize that when I have the contract information when I called to have the parent company activate my locator program on my phone that there is a good probability that most thieves dont want you to locate the phone,just send them a new one.I just gained access inside my own account because your so called airtight security locked me out of access to my own **** phone.
What To Do If Your iDevice or Computer Is Lost Or Stolen
If your Mac, iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should do in advance - before you lose it or it's stolen - and some things to do after the fact. Here are some suggestions:
1. Reporting a lost or stolen Apple product
2. Find my lost iPod Touch
3. AT&T, Sprint, and Verizon can block stolen phones/tablets
4. What-To-Do-When-Iphone-Is-Stolen
5. Lost or Stolen iPhone? Here’s What to do
6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
7. Find My iPhone
It pays to be proactive by following the advice on using Find My Phone before you lose your device:
1. Find My iPhone
2. Setup your iDevice on MobileMe
3. OS X Lion- About Find My Mac
4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)
Third-party solutions for computers:
1. VUWER 1.5.4
2. Sneaky ******* 0.2.0
3. Undercover 4.7
4. LoJack for Laptops Premium Mac
5. STEM 2.1
6. MacPhoneHome 3.5 -
Total conquest? Worst customer support ever!
I been trying to play total conquest game for a while now and I seem to be contacting their customer support team more often than I actually play the game. Its full of bugs and issues. Two weeks ago I got banned for no apparent reason and tried to contact support yet again, I got the usual automated reply saying i am very important to them and so on and that a reply would come in up to 3 days. HAH! I got a reply after 6 days asking me to show proof of purchase. I didn't buy anything and answered right away. Waited another 6 to 7 days for another reply from a girl called Elena saying they made a mistake and have unbanned me. Well it's now over 21 days and I am still banned! The very nice customer support team seem to have vanished again! Bloody useless bunch of people there. Now, my question here is, where can I file a complaint on stuff like this?
Thanks guysHello Zneek
If you have an issue with the app that was downloaded from the App Store or any other of Apple’s online stores, report it to help resolve the issue.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Regards,
-Norm G. -
Complaints for iPad 2/Customer Support
Please bear with me, I am new and extremely dissatisfied/frustratedwith Apple’s hardware, software and customer support.
I received my apple iPad 2 the day before yesterday (orderedthrough AAFES). I am abroad working inKuwait with the military. I charged thedevice (of course with the supplied charger and cable), plugged it into mylaptop, which has the most recent iTunes, registered my product and powered iton. After less than a minute of checkingthe device I noticed a dead (not misfired, but dead) pixel. My first reactive step was to reset the ipad,hoping that would help. Reset was successful, but did not correct the dead pixel. I then connected to the net through my wifi router and d/l a couple basecolor photos to see if this would show some reaction from the pixel, the pixeldid not change… it’s dead.
I took the iPad 2 to the nearest distributor in Kuwait. The representative verified that it was adead pixel and notified me that Kuwait doesn’t “officially” support iPad 2 yetand that they have just gained the support for iPad 1 and that I must contactApple in the States.
I went through the motions and attempted to do an RMA through the net… BUT, Apple will not mail a device to an APO (their reasoninghad something to do with signature confirmation not being available at APO…which I know as a fact is bogus because I work for the APO and yes, we sign forALL accountable items… delivery confirmation, insured, certified and registeredmail on the PS Form 3883 and when a customer picks up their parcel, they sign aPS Form 3849, so please Apple, get your information straight!). So because of this dilemma, I had to call thecustomer service center.
Luckily I have VOIP because it’s roughly $1 to $2 a minuteto call the US from Kuwait (no, 800 numbers aren’t toll free for internationalcalls, just in case anyone did not know that). The representative was kind and curious, so no complaint with himpersonally. He asked me to go to a localstore, I filled him in on all the steps I took and asked if I can just ship itto a service center and if they could send me a shipping label (yes, Apple,good customer service departments actually DO pay for a shipping label), he putme on hold to see if he could get approval from senior officer, I mean seniorsupport specialist (I’m guessing it was a “lead” and not a “supervisor”). He told me that was a no go. He asked when I would be in America on leave…this is not an option for me in my position. The ONLY option he could give me was for me to ship my device to a friend/familymember, have them go to a retail store, have them “test” the device, then havemy family member/friend ship it back to me. This is very very very problematic for me for soooo many reasons. First off, it seemed as though, through hisvoice/tone that they would not replace my item with a new item… meaning, theywould repair the BRAND NEW LEMON for me. Second thing is, my only point of contact, my mother, is inFayetteville/Ft. Bragg, North Carolina. The rep told me that the nearest service center is in Raleigh, NorthCarolina. That is about a two hourdrive, or course depending on traffic; meaning my mom, would have to dedicate aminimum of 4 hours driving. Next issueis economics, gas is not cheap, and my mom drives a (constant) 4x4 FordExplorer… $$$. Not Apple’s fault, Iknow. Next thing is, if they arerepairing the device, how long would that take? She would probably have to drop it off and pick it up later on in theweek. That now puts us to 8 hours of traveltime, and pretty much two days out of my mom’s schedule. And the last issue would be, I should now berequired to keep a LEMON. I want a brandnew, fully functional device, THAT is what I paid for.
How can a company which, according to its June earningsreport, has $76.2 billion in cash and marketable securities treat theirconsumers in such a fashion??? (According to the latest statement from the US Treasury, the governmenthas a cash balance of $73.8 billion, as of Wednesday, FYI.) This is total and utter bullsh*t.
I will next rant about my hates about their software; I mustremind you that I’m a newb to iTunes and supporting software (I own a coupleiPod classics and had an iPhone 1, but the software continues to mutate).
The iPad 2 Safari browser will not natively allow one todownload… anything. But for $5 you cango ahead and pay Apple $5 to buy their Safari downloader.
In order to download “FREE” apps from iTunes, you MUST enter your creditinformation… Apple has two work-arounds for this, you can BUY an iTunes prepaidcard… um, guys, please define to me the word, FREE; next (as the rep told me onthe phone) I can register with my credit card, and delete it out later on…hmmmmm I bet it is still saved on the server. Anyone know what just happened to Sony’s network recently? Yeah, I’m wondering about the legality ofthis, but I’m not a lawyer and US e-laws are about 20 years out dated anyways.
As I said earlier, I reset my device, from the device. I tried to do this again, and it would justhang on the black screen with the apple logo and a non-responsive statusbar. So I tried to reset through iTunes. You can’t just reset the device,you are REQUIRED to have an internet connection and download the newestsoftware. This is fine if you’re always plugged in, I might not even complain if I was in the US right now… but torequire that is ridiculous… not to mention, if one were to have their device jailbroken (yup, Apple, you lost in court, so deal with it… not just in America,America took a long time to finally tell you that, MULTIPLE countries sewed you and found your tactics unlawful); this makes it difficult to use you free,non-big-brother approved software.
You cannot natively test your video, audio or microphone quality. Wow, you guys could at leastload an Apple commercial on your device so someone could watch and listen toit. So I have to d/l skype just to testmy microphone (I’m sure there are many other programs, but the fact that I haveto go out of my way just to make sure the device works, is just, wow, non-expletivesjust can’t explain it).
And last, and probably least, they could have put a couple songs, videos, pictures or games on there. Not a big deal, but if this is supposed to be such an awesome device,Apple, show it off, don’t just advertise and trick the end users into believingthat they will have a nifty device right out of the box. Do you other users actually pay the extracouple hundred dollars for your programs like Apple wants?.. or are you alljail breaking and unlocking?
I’m sorry to all you die hard Apple lovers if you areoffended, and I’m sorry if I’m naïve or maybe a little ignorant to the “Appleway of life,” but if Microsoft did this, everyone would flip out. Heck, they got sued for adding extra stuff totheir OS; but, it’s ok for Apple to make their devices so minimalistic that it’shardly better than a word processor with web browsing capability and a couplecameras? I like my Kindle a lot more, it’san ebook, advertised as an ebook, works as an ebook, and they added some cool extras like text to voice and web browsing.
Ok, I’m done for now. Can anyone please give me some information on how I can get this POS replaced with a brand new, in the box, sealed and fully functional (lol, well,as functional as the iPad 2’s come, out of the box)? If not, how can I spread my complaint as farand wide as possible? And with that,does anyone know the buyer’s remorse policy on electronics? (oh, AAFES won’t give one ounce of supportfor Apple products, normally they would give a 15 day, but for Apple, becausethere have been SO MANY issues, they no longer assist, as a matter of fact,when you buy an Apple device from them, you have to sign a paper saying thatyou understand that if the device is defective or inoperable in any way, thatyou will not ask AAFES for help… at least in the local PX’s here.)
PS I appologize for the typoeees, I cut and pasted all this and for some reason it smushed some of the words together.I’m not quite sure what you’re referencing as“misinformation” or “ridiculous statements,”
I was referring to these:
The iPad 2 Safari browser will not natively allow one todownload… anything.
Not true. It can download PDFs and Images. iOS apps are downloaded through the AppStore. But not allowing you to download just any old files is what keeps iOS free of viruses and malware. It's a security feature.
pay Apple $5 to buy their Safari downloader.
Not true. Apple does not make and charge for any Safari Downloader app.
In order to download “FREE” apps from iTunes, you MUST enter your creditinformation…
Not true, as the link posted above proves.
So I tried to reset through iTunes.
No you didn't. You can't reset the device through iTunes. You can restore it, which means re-installing the OS, which of course requires an internet connection to download it.
if one were to have their device jailbroken (yup, Apple, you lost in court, so deal with it…
Not true. Apple didn't lose anything in court. They never even went to court. It was the Copyright Office.
MULTIPLE countries sued you and found your tactics unlawful
Not true. No countries have sued Apple.
You cannot natively test your video, audio or microphone quality.
Not true. iPad is designed to be synced with iTunes, which is where your music and video is stored. The AppStore has many easily downloadable free apps that use the microphone. Videos and music can both very easily be played in the web browser.
they could have put a couple songs, videos, pictures or games on there.
Why? Your iTunes Library should already have songs and videos in. Pictures are easily obtainable, and so are many free games. People would complain like crazy if Apple put loads of crap nobody asked for on their iPad from new like you get on a Windows PC.
don’t just advertise and trick the end users into believing that they will have a nifty device right out of the box.
The iPad does everything it is advertised as doing right out of the box. But you will need videos, music and games to put on it. Same as a CD player plays CDs out of the box, but you need CDs to play on it. A car will take you on journeys, but you need gas to put in it.
Do you other users actually pay the extra couple hundred dollars for your programs like Apple wants?.
Of course people buy apps for their devices. There are hundreds of thousands of apps available. You expect Apple to provide you with every app ever made for free, pre-installed? Get real! People also buy applications for computers and other electronic devices, like they buy CDs for their CD player, DVDs for their DVD player. Nobody expects the manufacturers to provide them for free.
it’s ok for Apple to make their devices so minimalistic that it’s hardly better than a word processor with web browsing capability and a couple cameras?
If you had read reviews of the iPad and read the product info pages on Apple's website, you would've known EXACTLY what the iPad comes with in terms of hardware and software. It's all there in black and white.
I like my Kindle a lot more, it’s an ebook, advertised as an ebook, works as an ebook
The iPad does everything exactly as advertised - if it didn't, Apple would be in trouble with advertising regulators all over the world. Millions of people like the iPad, but if you prefer the Kindle, why buy an iPad? That makes no sense at all.
I have seen and read dozens upon dozens of reviews on the iPad and iPad 2…
Hmmm... somehow I doubt it. If you had, there is absolutely no way you could've had so much misinformation and misconceptions about what the iPad is, does, and comes with. -
My 5 year old daughter asked me to download a free app, tap pet store. THis I did and then she immediately downloaded the pocket gem upgrade costing
£69.99!!!
I have tried the customer support help line (35minute wait) then directed to express lane to report issue. Express lane keeps informing me that it cannot send the report.......getting very frustrated any suggestions?
Thanks
EdSorry, but according to Apple, iTunes Store: All Sales Are Final
You can avoid accidental purchases.
From the iTunes menu bar click iTunes / Preferences then select the Parental tab.
Select: iTunes Store
Click OK. -
Purchasing gems on the clash of clans game. It tells me to contact customer support This happens a lot and support takes the block off my account and everything works fine. Looking forward to y'all resolving my issue Ryan Hinger
If you are getting a message to contact iTunes support then only they can help you (these are user-to-user forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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