ITunes dead after System Restore

I can no longer launch iTunes, and this has nothing to do with spyware.
Sequence of Events:
1) Last Thursday, I purchased a new track from itms (Iggy Pop - Candy - it's good, check it out).
2) Upon trying to play the track, I was presented with the message that the computer was not authorized to play the track. Other songs I tried to play gave the same error. I had been perfectly content using iTunes 4.7. However, in order to play the tracks, I now needed to upgrade to the current version of iTunes. This was, imo, obnoxious, but I capitulated, and downloaded and installed v6.0.1.3. After installation, iTunes worked perfectly fine.
3) Thursday evening I shut the computer down for the evening. I didn't use the system again until Sunday evening. When I powered the machine up, Windows booted to a black screen. Safe mode worked properly, but 'normal'-mode would not light the display (this is a laptop). Not knowing what was wrong yet, I tried using System Restore to return the system to a slightly earlier state. The most recent checkpoint was just before installing the iTunes update, so that's where I restored to.
4) System Restore didn't fix the problem. That's when I discovered the switch on the laptop that senses whether or not the lid is closed was broken, and it was telling Windows the lid was closed, resulting in the darkened screen. (I've removed the switch while I wait for the replacement plastic piece I need, so that's no longer an issue.)
5) System Restore did not have the option to undo the previous System Restore.
6) I then re-installed iTunes 6.0.1.3. Each time I try to launch iTunes, I see the standard MS "Do you want to send the error info to Microsoft?" message box, and iTunes won't start.
To try and repair the problem, I've tried uninstalling iTunes and Quicktime repeatedly. I've tried System Restore, and then a reinstall, several times. I've been a Computer Tech since '94, and routinely remove spyware problems from people's computers in a professional capacity. I am certain my iTunes problem is not malware-related. However, just to cover all bases I went ahead and followed the Apple doc referenced repeatedly in these forums involving MSCONFIG to ensure my iTunes problem wasn't related to some startup issue. I've taken the iTunes folder, with the library.itl and .xml files, and moved it to the desktop prior to reinstalling iTunes. I've uninstalled, and then deleted the Program Files\iTunes and Program Files\iPod directories prior to reinstallation. I've disabled my antivirus during the install.
No matter what I've tried, iTunes will no longer start.
Anybody have any ideas what I can try next to revive iTunes on my PC. I very much don't want to lose my existing playlists, album art, and music files (especially the approx. $130 of purchased music), obviously.
Thanks,
Steve
System:
Inspiron 8500
Windows XP Pro, SP2
Grisoft AVG Free Edition antivirus.

well done, NoahsMyBro!
hmmmm. some thoughts (speculation warning) on what might have gone wrong with the QT. a system restore "over top" of a fresh itunes install will strip out some installation registry entries from both QT and itunes. (under those circumstances, itunes won't launch, spitting out a "some of the required files ..." error message.)
under those circumstances, i usually recommend uninstall QT and itunes prior to the reinstall. (of course, you had other more pressing things to worry about at the time ...) i've been doing that because the QT component of the itunes installer bundle can be a little more delicate than the itunes component when it comes to installing "over top" of existing program files and folders. i think it's partly to do with the fact that it's the second install in the chained install (more can go wrong with it). so the QT may have been compromised on the reinstall, even though the itunes part of the install went through fine.
you don't tend to get the same QT install problems on a standalone QT install (again, speculation, but it seems plausible) because it's not the second install in a chain.
love, b

Similar Messages

  • Itunes wiped after system restore - what can I do?

    I know that i was really silly by not backing up my itunes but I was anxious to get laptop fixed so had system restore done and am now wondering if there is any way to get my library off my ipod and into my newly downloaded itunes?

    1). Connect your iPod to your computer. If it is set to sync automatically you'll get a message that it is linked to a different library and asking if you want to link to this one and replace all your songs etc, press "Cancel". Pressing "Erase and Sync" will irretrievably remove all the songs from your iPod.
    2). When your iPod appears in the iTunes source list change the update setting to manual, that will let you continue to use your iPod without the risk of accidentally erasing it. Check the "manually manage music and videos" box in Summary then press the Apply button. Also when using most of the utilities listed below your iPod needs to be enabled for disc use, changing to manual update will do this by default: Managing content manually on iPod and iPhone
    3). Once you are connected and your iPod is safely in manual mode there are a few things you can do to restore your iTunes from the iPod. iTunes will only let you copy your iTunes Store purchases directly from an iPod to the computer, you'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
    For everything else (music from CDs, other downloads and including iTunes purchased songs and in some cases, videos and games) there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod. You'll find that they have varying degrees of functionality and some will transfer movies, videos, photos, podcasts and games as well. You can read reviews and comparisons of some of them here:
    Wired News - Rescue Your Stranded Tunes
    Comparison of iPod managers
    A selection of iPod to iTunes utilities:
    TuneJack Windows Only (iPhone and iPod Touch compatible)
    SharePod Windows Only (iPhone and iPod Touch compatible)
    iPod2PC Windows Only
    iDump Windows Only
    YamiPod Mac and Windows
    iPod Music Liberator Mac & Windows
    Floola Mac & Windows
    iPodRip Mac & Windows (iPhone and iPod Touch compatible)
    iPod Music Liberator Mac & Windows (iPhone and iPod Touch compatible)
    Music Rescue Mac & Windows (iPhone and iPod Touch compatible)
    iGadget Mac & Windows (iPhone and iPod Touch compatible)
    iRepo Mac & Windows (iPhone and iPod Touch compatible)
    iPod Access Mac & Windows (iPhone and iPod Touch compatible)
    TouchCopy Mac & Windows (iPhone and iPod Touch compatible)
    There's also a manual method of copying songs from your iPod to a Mac or PC. The procedure is a bit involved and won't recover playlists but if you're interested it's available on page 2 at this link: Copying Content from your iPod to your Computer - The Definitive Guide
    4). Whichever of these retrieval methods you choose, keep your iPod in manual mode until you have reloaded your iTunes and you are happy with your playlists etc then it will be safe to return it auto-sync.
    5). I would also advise that you get yourself an external hard drive and back your stuff up, relying on an iPod as your sole backup is not a good idea and external drives are comparatively inexpensive these days, you can get loads of storage for a reasonable outlay: Back up your iTunes library by copying to an external hard drive

  • Quicktime issues after system restore

    After system restore we had to reinstall games which required quicktime. after which I reinstalled itunes, but it wouldn't install without completely uninstalling everything for quicktime. reinstalled updated quicktime and itunes, but now games aren't working. Uninstalled games and reinstalled it, but still getting macromedia projector error message. Suggestion is to reinstall quicktime. I feel like I am going in circles. Appreciate any suggestions

    still getting macromedia projector error message.
    What's the precise text of that error message, squirrel?

  • After system restore i reinstalled firefox, how to get back bookmarks etc with old firefox data?

    After system restore the only thing i have is old firefox data on desktop if all bookmarks, passwords are recovered it will be great help.
    P.S
    i reinstall firefox from drive other than c ,that was in downloaded form.
    Thanks

    The "Old Firefox Data" folder on the desktop has been created as the consequence of resetting Firefox.
    Doing a Session Restore may have reverted the profiles.ini file to a previous version that hasn't registered the new profile folder that a reset had created, so you may need to check for this.
    * C:\Documents and Settings\<user>\Application Data\Mozilla\Firefox\Profiles\<profile>\
    The "Application Data" folder in XP/Win2K and the "AppData" folder in Windows Vista and Windows 7 and later versions are hidden folders.
    *http://kb.mozillazine.org/Show_hidden_files_and_folders
    If you have a profile folder that is more recent than the "Old Firefox Data" on the desktop then you can use edit the profiles.ini file and change the path of the currently default profile to the name of the profile folder as you find in Document and Settings.
    *http://kb.mozillazine.org/Recovering_a_missing_profile
    *http://kb.mozillazine.org/Profile_folder_-_Firefox
    It is always best to be cautious with using System Restore as this can cause some file to be replaced with older copies, i.e. your Firefox installation and profile folder can get inconsistent and you may have to reinstall Firefox as well.

  • After system restore ,we are not able to activate the windows,while login to systems getting an error 0x800700B7

    after system restore ,we are not able to activate the windows, while login to systems getting an error 0x800700B7
    Cont-8096688758

    hi Jain,
    you may need to check the transfer structures,
    right click infosource and 'change', click 'comm.structure'/expand,
    click 'transfer', move the 0BASE_UOM from left to right side,
    or if you wont use the comm structure anymore, you can right click infosource and 'delete comm structure'
    hope this helps.

  • HT1414 i am unable to restore my iphone 4s " screen showing USB cable arrow showing to connect to iTunes" when i connect to itunes it after asking restore starts (step 3) updating itunes with no effect to screen which is still showing usb and itunes symbo

    i am unable to restore my iphone 4s " screen showing USB cable arrow showing to connect to iTunes" when i connect to itunes it after asking restore (step 3 without going to step 4) starts updating itunes with no effect to screen which is still showing usb and itunes symbols

    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...
    But... if the Device has been Modified... this will Not necessarily work.

  • How to recover hp pre-installed games and office after system restore for HP Mini 210-4127se?

    how to recover hp pre-installed games and office after system restore for HP Mini 210-4127se?

    Hi,
    You can reinstall them from Recovery Manager by clicking on Start=> All Programs.
    If you have performed a complete HP Recovery using F11 then all the software should be there. If you have performed a minimized recovery then you can install applications from recovery manager...If none of these works then you'll need USB recovery..
    Here are the links that will guide you through the process:
    Using Recovery Manager to Restore Software and Drivers (Windows 7)
    Performing an HP System Recovery (Windows 7)
    Order USB Recovery
    Note:
    If you have HP Support Assistant installed on the computer(The Blue Question Mark) then open it ==> Complete all pending Updates & Tuneups==> Restart and Check. It may solve your problem
    Although I am an HP employee, I am speaking for myself and not for HP.
    **Click on “Kudos” Star if you think this reply helped** Or Mark it as "Solved" if issue got fixed.

  • Itunes wont work after system restore

    Itunes will no longer startup or uninstall/reinstall after i recently did a system restore on my laptop i can get it running by opening a song, and it works fine then, but its an old version cos i cant update! looked everywhere for a solution and cant find one anywhere!
    Thanks

    (c) the feature you are trying to use is on a network resource that is unavailable.
    Click ok to try again or enter an alternate path to a folder containing the installation package 'itunes.msi' in the box below
    Use source
    C:\DOCUME1\Alex\locals1\Temp\IXP267.TMP\
    Okay, given that the QuickTime seems to be working fine, that iTunes message is probably the key to this.
    Download and install the Windows Installer CleanUp utility. Run the utility, find the iTunes entry in the list of programs that show up in CleanUp, and remove the iTunes entry.
    Description of the Windows Installer CleanUp Utility
    Reboot the PC and try another iTunes install. Does it go through properly this time? If so, does iTunes launch properly again?

  • Itunes won't open after system restore!

    Recently I ran into some problems with my computer and did a system restore, ever since I did that itunes would not open and kept saying "itunes has encountered an error, application is shutting down" after I double clicked the icon on my desktop. This was also the case with Windows Media Player and every other application on my PC.
    I set my PC away to be re-formatted. It turns out there were 17 viruses on there, it's now working fine except I can't open itunes!!
    I've tried uninstalling it and re-installing it. It all goes fine until the very last second of installing when I get the "itunes has encountered an error, application is shutting down" message. The shortcut appears on my desktop though and when I double-click it I get the very same error message!
    Does anyone have any idea what's going on? I've spent £150 on sorting my computer out and this is the final straw! I'm tearing my hair out!!

    iFOUND the Solution!!!
    Go to Add/Remove Programs under Control Panel and for every program that is Apple - iTunes - Quicktime related RIGHT click on it and choose "Repair" and repair it. May take some time for each program.
    Then, I got an error message saying:
    "the file "itunes library.itl" cannot be read because it was created by a newer version of itunes."
    Here, from the Start Menu, search "Apple Software Update" and update every program it says needs updating. I recently this week updated Quicktime to its latest version, but did so anyway. So I updated Quicktime and iTunes...restarted computer...and it worked.
    That's how you do it. iTunes 10.5 works fine now. Hope it does equally well for you.

  • Itunes not working after system restore

    hey i searched this and found nothing helpful.
    i did a system restore before and now my itunes won't open. it shows a message that tells me it can't open. i've reinstalled and uninstalled and everything i can think of...
    how can i fix this and make itunes work again?

    If you have an HP, you need to goto Hp.com and download a patch for your model of PC, alot of there PCs have issues with iTUnes after using there software to do a restore. If you have another brand, check there site.
    You can also try uninstalling iTunes AND quicktime, disabling antivirus and downloading/installing the latest iTunes from apple.com

  • ITunes not opening after system restore

    I was having issues with opening iTunes after I upgraded to the latest version. So I did a system restore and now when I try to open it, I get a pop-up that says "The file "iTunes LIbrary.itl" cannot be read because it was created by a newer version of iTunes." What does this mean and how can I fix it?

    If you have an HP, you need to goto Hp.com and download a patch for your model of PC, alot of there PCs have issues with iTUnes after using there software to do a restore. If you have another brand, check there site.
    You can also try uninstalling iTunes AND quicktime, disabling antivirus and downloading/installing the latest iTunes from apple.com

  • Can not open itunes after system restore????

    Hi There,
    I recently used system restore to fix some problems with my computer. After that, everything runs well except itunes. Whenever I double click on itunes, it prompts error box "itunes encountered a problem and needs to close, we are sorry for any inconveniences" and gives me options of sending the problem to Microsoft or not. I am using Real player now but it is way worse than itunes. Please help me. Thank you so much
    Have a great day.
    Ibm Thinkpad T42    

    hi melissa!
    Hey- Im having the same problem with itunes. After I did a system restore, I get the same error over and over again
    hmmmmm. if you system restore over a fresh itunes install (or QuickTime install), you can strip out installation registry entries for itunes. (people typically get the "some of the required files are missing" message after doing that though.)
    (MS) Frequently Asked Questions Regarding System Restore in Windows XP
    let's try scraping your existing itunes and quicktime out of there, and reinstalling.
    first, download and install the Windows Installer CleanUp utility. (we will be using it later on.)
    next, use the complete uninstallation instructions in the following document to remove your existing itunes and QT:
    Trouble installing iPod, iTunes, or QuickTime software in Windows
    if you run into trouble on one of the uninstalls, use Installer CleanUp to remove the installation configuration information for the program that is giving you grief, and then use the complete uninstallation instructions as a guide to a manual removal of leftover program files and folders.
    even if you don't run into trouble, run Windows CleanUp after you've completed the uninstalls, to check to see if there's any leftover itunes or QT installation configuration information on the PC. (if you find any, remove it.)
    reboot the PC. download and save a fresh copy of the itunes installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
    iTunes 6.0.4.2 Installer
    if that install goes through okay, does your itunes launch properly again?
    love, b

  • ITunes after system restore

    I'm having a problem getting iTunes to run on my machine.... what lead up to this problems is as follows
    1. Installed iTunes.... worked great
    2. had a system crash as a result of a windows update that did not install correctly.
    3. ran system restore to a previous date (before iTunes was installed)
    4. Reinstalled iTunes.... (now when ever i try and run iTunes the program imediatly crashes)
    I have tried to uninstall and re-install iTunes on several occations...
    Hope someone out there can help me
    Thanks
    ~D

    Follow the directions here for "Completely Remove iTunes and QuickTime":
    http://docs.info.apple.com/article.html?artnum=93976
    Then reinstall iTunes

  • Itunes doesnt work after system restore

    Hey i just downloaded the latest version on itunes a few days ago. I opened the program once and it worked well. Then yesterday i had a problem with my pc and i did a sytem restore. Now my itunes doesn't work. Whenever the try opening it this is the message i get:
    The new file "iTunes Library.itl" cannot be read because it was created by a newer version of iTunes.
    If any one could help me i'd appreciate it

    Unfortunately, when you System Restored over the top of the iTunes install, it may have dropped old program files from iTunes and related components back on the PC. So you may have old iTunes componentry trying to open the new library.
    I'd try a complete uninstall and reinstall of iTunes and related componentry on the PC, with a slight modification. The basic technique is given in:
    [Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7|http://support.apple.com/kb/HT1923]
    The modification is that when you are working through the *Verify iTunes and related components are completely uninstalled* section, in addition to the program files and folders mentioned there (such as "iTunes" and "BonJour"), you might see program folders called "iTunes (2)" or iTunes (3)" or "BonJour (2)" and so on. Also delete such folders with the names of Apple software with numbers and parentheses.

  • Itunes went blank after system restore

    i did a system restore this morning and now itunes is blank -- no music, albums, artists, nothing. all of the music i had stored in itunes still appears on my ipod classic. my question is how to get it back into the itunes library. is there a way to copy it from the ipod to itunes? or do i need to reinstall itunes? if i do that, will i lose all the music already on the ipod?

    *is there a way to copy it from the ipod to itunes? ............if i do that, will i lose all the music already on the ipod?*
    If your iPod is set to sync automatically you need to take care connecting to an empty iTunes. You can use a keyboard command to prevent your iPod auto-syncing with iTunes. While connecting the iPod to the computer on Windows with iTunes installed hold down the Shift + Ctrl keys together. This will stop the iPod from auto-syncing with iTunes and the iPod will appear in the source list. Wait until you are sure the iPod has mounted, and that it will not auto sync and then you can let the keys go. This may take between 20 to 30 seconds depending on your computer: iTunes - Keyboard Shortcuts for Windows
    Alternatively open iTunes first and go to Edit>Preferences>Devices and check the box "Disable automatic syncing for iPhones and iPods" and choose Ok. Then connect your iPod.
    If at any point you get a message that your iPod is linked to another library and asking if you want to link to this one and replace all your songs etc, press "Cancel". Pressing "Erase and Sync" will irretrievably remove all the songs from your iPod.
    iTunes will only let you copy your iTunes Store purchases directly from an iPod to the computer, you'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
    For everything else (music from CDs, other downloads and including iTunes purchased songs and in some cases, videos and games) there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod. You'll find that they have varying degrees of functionality and some will transfer movies, videos, photos, podcasts and games as well. You can read reviews and comparisons of some of them here:
    Wired News - Rescue Your Stranded Tunes
    Comparison of iPod managers
    A selection of iPod to iTunes utilities:
    TuneJack Windows Only (iPhone and iPod Touch compatible)
    SharePod Windows Only (iPhone and iPod Touch compatible)
    iPod2PC Windows Only
    iDump Windows Only
    YamiPod Mac and Windows
    iPod Music Liberator Mac & Windows
    Floola Mac & Windows
    iPodRip Mac & Windows (iPhone and iPod Touch compatible)
    iPod Music Liberator Mac & Windows (iPhone and iPod Touch compatible)
    Music Rescue Mac & Windows (iPhone and iPod Touch compatible)
    iGadget Mac & Windows (iPhone and iPod Touch compatible)
    iRepo Mac & Windows (iPhone and iPod Touch compatible)
    iPod Access Mac & Windows (iPhone and iPod Touch compatible)
    TouchCopy Mac & Windows (iPhone and iPod Touch compatible)
    There's also a manual method of copying songs from your iPod to a Mac or PC. The procedure is a bit involved and won't recover playlists but if you're interested it's available on page 2 at this link: Copying Content from your iPod to your Computer - The Definitive Guide
    I would also advise that you get yourself an external hard drive and back your stuff up, relying on an iPod as your sole backup is not a good idea and external drives are comparatively inexpensive these days, you can get loads of storage for a reasonable outlay: Back up your iTunes library by copying to an external hard drive

Maybe you are looking for

  • Only 5 messages at a time being delivered thru JDBC adapter

    We have an XI interface that is delivering updates to a SQL Server database through the JDBC adapter.  Our problem is only 5 will deliver at a time, and we have thousands to deliver so it takes forever.  The messages queue up in 'To Be Delivered' sta

  • Joins in jdbc & encryption

    While recently evaluating JDBC & Oracle 7.3.4 I found to my disbelief that when joining tables with the same column names in each table jdbc returned an error. Can jdbc handle similar column names in a join or am i just crazy?! One other question. Do

  • Database - 9i - password recovery

    Hi, After the installation of Oracle 9i, i set the passwords for accounts SYS and SYSTEM which i couldn't guess now. Is there a tool/script to recover the set passwords? or can i find any notepad files where the passwords are written? Help please...

  • Skins and project size

    I need to have a skin on a file but it cannot cover the file area. Is there a solution to this problem? I know that the skin can be put in a seperate file but this is NOT an option as the framework used cannot handle skin files. Another solution I ha

  • Can text chat, but can't video chat

    Hello- My ichat/isight use to work just fine. I haven't changed any settings as far as I know (unless I did something inadvertently) and suddenly now I can continue to text message but I can't get the camera to connect. I send an invitation to video