ITunes deleted my videos during sync

I'm traveling outside the country for the next 3 months and before leaving the US I loaded up my iPad with several movies and TV shows using iTunes on my home computer. Once overseas, I purchased some music online and loaded it into iTunes on my laptop (not synced with my home computer.. big mistake). I read in these forums that I could connect my iPad to the laptop and load my new music into it without disturbing my videos, etc. as long as I set the option to manually manage videos and music, which I did. Well, guess what... when I loaded the music onto my iPad, iTunes wiped out all my movies.
Hey, Apple, IT IS NOT ACCEPTABLE TO PERMANENTLY DELETE MY CONTENT FROM MY DEVICES WITHOUT MY APPROVAL.

this is a user helping forum apple dont read or write here
if you want their ear
http://www.apple.com/feedback/ipad.html

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Why did iTunes delete 2000 photos during Sync, even with 1 GB free space

I am having real headaches with Sync function in iPhone/iTunes. The 2 biggest problems concern Contacts and Photos.
Photos: I used to have 4465 photos on my iPhone, using 1.47 GB at a time when my iPhone still had 0.67 GB free capacity out of its 29.3 GB total. About a week ago, while syncing with iTunes, I saw the error message on my PC stating that there is not enough space on my iPhone to copy all photos. At the end of that sync, I was left with only 2072 photos using 0.78 GB, while the free capacity on my iPhone increased to 1.6 GB. I have synced at least 10 times since then to try and recover my photos, I have deleted the 2.4 GB photo cache, but exactly the same error message and issues happen. Please help get my photos back into my iPhone!!?
Contacts: my iPhone is the principal device on which I put new contacts or update existing ones. After syncing, sometimes I see that the new information entered into my iPhone is no longer there. And so I lose contact with people, since I have no other records! That’s really frustrating.
I have tried upgrading my iPhone software from current v4.02 to the latest v4.1, but for the 5 times that I have tried my WiFi has timed out, and so still not upgrade, as Murphy Law would have it!

I guess I should have included a little more info:
1. I only have 1 appleID
2. I only have 1 apple device (the one iphone, nothing else)
3. I only sync on one computer (VERY annoying you cant use more than 1!!)
4. I never have any other problems during syncing and don't change any settings
5. I downloaded the app again so it is back.
I am not asking how to get the app back, I just want to know WHY itunes deleted this app. This is the second or 3rd time it has happened and it is really annoying.
I also would like to get my files back. So again, I'd like to know why itunes deleted the app and if it deleted my files as well.
The most important part of this is to find out WHY this happened so that it wont happen again. It seems to be a pretty simple operation: Plug the iphone in, itunes opens and does a sync. It almost always works perfectly, I never change any settings. Yet every once in a while it deletes a newly installed app so obviously something is wrong. If I can find out what I did wrong, then I can avoid it in the future.
Thanks!
Scott

ITunes deleted my apps during sync

I looked up other people's problems but nothing that I saw quite matched what I was exaclty looking for.
I plugged my iPhone into my Mac and noticed my Apps haven't been updating. So I went in to sync my apps with my iTunes library. It said I had apps on my phone that were not present on my computer. Would I like to transfer those apps to my computer. I said no because I had recently deleted some I did not use anymore.
Apparently, all the apps i didn't want to sync didn't sync. So that's ok.
But their was one app, helps keeps certain photots private, is now gone.
I had a ton of pictures inside that app. Is their anyway of recovering the app?
IDK if doing a restore from a previous back up would work because I just backed up my phone as i did the sync.

That's why you don't have a backup in iTunes, you are backing up to iCloud instead. (For future reference, you can still perform a backup in iTunes if you are backing up to iCloud but it has to be done manually. To do this, right-click on the name of your phone on the left side of iTunes and select Back Up.)
To restore to your iCloud backup you have to erase the phone by going to Settings>General>Reset>Erase All Content and Data. You then go through the setup assistant again as you did when your phone was new, but when given the option, select Restore iCloud Backup (see image below). Be sure to connect your phone to wi-fi and to your charger as restoring from an iCloud backup can sometimes take hours to complete.
Prior to doing this, sync your phone with iTunes to transfer any recent purchases. Also import your photos and videos to your computer (see http://support.apple.com/kb/HT4083) and back up your contacts and calendar (such as by syncing them with iCloud: Settings>iCloud>Contacts and Calendars>On). You will also need to save any other data more recent than the backup as it will overwrite all settings and data on your phone. (For example, sync or email any recent notes, voice memos, etc.). Once you've done all this, proceed with restoring your phone from your iCloud backup as described above.

I have an iphone 5s and when I make a playlist on itunes for music videos and sync my iphone the playlist does not show up. What can I do to fix the problem?

I have an iphone 5s and when I make a playlist on itunes for music videos and sync my iphone the playlist does not show up. What can I do to fix the problem?

Version 11.1.5.5 of iTunes was just released today. If you update to that, does that help with the recognition troubles?
http://www.apple.com/itunes/download/

ITunes deleting iPad apps on sync

My iTunes is automatically deleting all my iPad apps when I sync. In order to get them back I have to close iTunes and reopen and re-sync. Anybody else experiencing this?
Furthermore I AM LOSING ALL MY DATA in each app. Not happy.
Latest iTunes on Windows 7
Message was edited by: pezzman

The problem is that iTunes thinks your iPad is an iPhone - if you look at the device area in the list at the left of the screen, you'll see that there are only two entries beneath the name of the device ("Music" and "Movies"); for an iPad, there would be a "books" entry as well... When the device screen eventually comes up, you'll see that it talks about "iPhone" instead of "iPad".
Unfortunately, I don't have a a solution for you - this exact problem is preventing me from being able to sync to my iPad at all, and based on reading these forums, it's a fairly common problem that has no current fix. What I can suggest is that you watch the device list entry and if you only see an iPhone entry there (i.e, no "Books" category) you yank the USB cable immediately before it syncs. Based on what other people are saying, if you try again, eventually iTunes will probably identify it correctly, although this is not the case for me.
Good luck!
-- David

ITunes is locking up during sync of iphone and ipad during backup

When I try to sync either my iPad or my iPhone 3GS, iTunes is locking up during the backup stage of the sync. This started two days ago.

Thanks whatheck, that worked! I confirm that my antivirus (ESET Smart Security) was interfeering:
I disabled ESET and synched - it worked!
Then I also backed it up manually, and that worked also (30 seconds).
Then I re-enabled Eset and backed up again... it still worked...
BUT then I Synched again, and it failed! Had to kill iTunes and the applemobiledeviceservice with taskmgr.
So I turned off realtime file system protection in Eset, and after restarting iTunes (with 3gs still connected), Itunes said "Verifying PaulW's iPhone" for a couple minutes.
- Then it synched fine (couple minutes at most - got a new podcast).
- Then I backed up again manually which worked (10 seconds!).
- Then I synched again, no problem.
Note that AppleMobileDeviceService.exe is still using 50% cpu when sitting there doing nothing, even with iphone not connected. Have to kill it manually (in task manager - processes) or cpu fan runs constantly.
FYI: my ESET is a couple weeks out of date (subscription expired) will have to update it...

Itunes has stopped working during sync.

I have restored the Iphone and uninstalled and reinstalled all apple products and Itunes still stops working on sync. I have an Iphone 3GS and my computer is an HP Pavilion dv4 Notebook PC. Any advise will be appreciated.

Ah, I found this, this time, when the error popped up. Is this what's needed to figure it out?
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 9.1.1.12
Application Timestamp: 4bd8abf9
Fault Module Name: QuickTime.qts
Fault Module Version: 7.66.71.0
Fault Module Timestamp: 4ba1b0eb
Exception Code: c0000005
Exception Offset: 0082e666
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 9c79
Additional Information 2: 18d391556384f03f39cb1810be4919d6
Additional Information 3: cbd8
Additional Information 4: 7823eb2f440e23b0eb8dcc58dcf1c44e
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

ITunes deleted songs/videos/playlists from iPod touch and won't sync them onto iPod, but songs can still be played on iTunes however I just can't transfer them back onto my iPod. HELP!

Hey, so I'm wondering if any of you can help me with this issue, I'd be unbelievably grateful for any help, I can't resolve it and I dislike my long commute without my iPod to listen to! Thanks in advance
HOW IT HAPPENED: I had my iPod touch (32GB, 3rd generation) plugged into a speaker charging whilst playing music, and simultaneously I had iTunes (latest version for windows) open on my laptop (Dell - Windows). My iPod started to sync wirelessly with iTunes on my laptop and my music suddenly cut off.
WHAT HAPPENED: Once the sync had finished, all (almost 4000) songs (and videos) had been wiped off my iPod (including any playlists) with the exception of less than thirty songs, all of which I'd noticed were songs I'd purchased on the iTunes store, a seemingly random selection though - some from a couple of months ago, some from a couple of years ago.
I closed down everything on my laptop and restarted both laptop, iTunes and iPod then plugged my iPod in to sync. My iTunes library on my laptop is fully intact, complete with playlists, and I'm able to play songs normally from there, however despite numerous attempts, they just won't sync onto my iPod. Interestingly, no apps were deleted from my iPod. There's plenty of room on my iPod now, and even when everything on my iTunes library is synced onto it, there's still around 3GB space, so it can't be an issue to do with lack of space. I have no idea why it's happened, and the settings are for everything on iTunes to be synced to my iPod (I checked again) so it's not an issue with selective items to sync only either.
A huge thank-you to anyone who can help me!

I have the same problem!! only thing is that i have the ipod touch 5th generation and a mac. I've been trying to find a way to get all my music to play cuz it will only play on itunes but when i try to play it on my ipod it'll just show a circle with a red square in the middle next to the songs i cant play.

Freeing HD space from iTunes without losing content during Sync with iPhone

Hey, Y'all!
This is probably a common question — but I had some trouble finding a specific answer by a few attempts at searching. So please forgive any redundancy...
I desperately need to free HD capacity on my MacBook Pro, and parts of my iTunes Library would make good candidates. The entire home/Music folder is already backed-up to an ext. HD (more than 1x).
But I'd prefer to NOT lose whatever I delete from my MacBook Pro's HD when I sync with my iPhone 3Gs and my son's iPod Touch. Both devices have plenty of capacity for what they're holding currently.
How do I set up sync parameters to accomplish this using, e.g., the Music and Videos tabs in the iTunes interface with these devices? And when — do I alter these settings "before" doing the removals from my HD? The answers may be obvious, but unfortunately not to me.
Hope I've made sense in stating my questions. I'm using iTunes 8.2.1 (6) if that's a factor in this...
Thanks for your help!

I finally found several errors that may all help you who may have the same problem. While each of these steps may or many not help you, here is what I did to achieve a resolution. I will provide the logic as much as I can.
1. The problem is as above, unchange
Step 1: I made sure that my Mac (late 2008 unibody, running Mac OS X 10.8.2 with all recent updates) was infact working well. I verified and repaired permissions as well as verified and repaired my HD.
Step 2: I went through my iTunes app library and eliminated duplicates as well as apps that 'hung' (apps that would be updated but never leave the update screen- somehow these apps are duplicated- delete one of these to clean up your app update screen.
Step 3: Check for operating mode. You most likely need to run iTunes 11 on Mac OS X Mountain Lion (and possibly Lion) in 64 bit mode. Close iTunes and open your Applications folder. There select iTunes 11 and under the file menu- select Get info. See if your iTunes is running in 32 bit mode*. Uncheck this if 32 bit mode is selected. Close the window and restart Itunes. Try synching with your iPhone or Ipod (touch). This may work.
*Step 4: If you have 32 bit mode checked, think back to if you installed 3rd party plugins. I realized I have a legacy plugin for iToner that forced iTunes 11 to jump back from 32 bit and 64 bit modes. Check your iTunes plugins and either delete or backup/delete plugins.
After doing all this, my iTunes 11 and iPhone 5 started synching again.
I hope this helps. Whenever there are problems in upgrades, check 3rd party plugins! Check that folder to jog your memory!

Losing videos during sync

i have some availble videos in my ipod ,these videos i have deleted from lappy when i try to sync some new videos the videos present in ipod gets deleted how to avoid this situation

Hello there,
If you automatically sync videos to your iPod, you'll need to keep in them stored in your iTunes library after syncing them. Otherwise, they will be removed the next time you sync as you have found out.
Or you can manually manage your iPod's contents. This will allow you to sync these movies over to your iPod and then remove them from your library without the worry of having them removed upon your next sync. See this article for more information on manually managing your iPod's contents.
http://support.apple.com/kb/ht1535
B-rock

ITunes deletes or tries to sync everything to iPhone

Two days in Mountain Lion, and still cannot sync my iPhone in iTunes. First error was when iTunes showed the blue-colored "Audio" bar totally full and warned there was no space available to sync. I checked the Music tab, and for some unknown reason everything was marked for syncing. I unchecked many unwanted playlists, the color bar returned to its normal status and I thought that was it.
But a second error has been persistent now. While still on the backup process, suddenly iTunes shows the green-colored "Apps" bar as non-existent, even though my Apps tab it is enabled as "sync apps". I interrupt the syncing right away, since I don't want my apps and data deleted on my iPhone. It's been happening even after restarting my Mac.
Anyone with a similar issue? I'm restarting my iPhone right now and maybe I uninstall/install again iTunes to see if it helps. But any input is welcomed. Thanks.
Rolando

Go to your iPod Touch on the sidebar (on iTunes)and go to the checkmarked boxes, and check "Manually sync to iPod" and it will stop
P.S Wow you have alot of songs!

ITunes deletes all media after sync.

Every now and then iTunes will remove all media on my iPhone. All movies, music and podcasts are deleted from the phone after I sync. I have to then uncheck the sync media apply, go back select sync media and re-sync the phone. Then it will copy all the media back, which takes VERY long time and is frustrating. If I don't add or remove media, why does it delete everything?

One thing to check, look at your podcast default options and make sure they are set to keep all the episodes.
http://img14.imageshack.us/img14/6654/podcastsettings.png
You could also try control-A, then right-click and choose "Do Not Auto Delete"

Why does itune delete my pdf when syncing?

Hi,
I'm just got a ipad air 2, and I'm totally new to apple both software and hardware. One thing I don't understand is why does iTunes prompt to delete my existing pdf in my ipad which I download from my email when I sync up with itune where I had some other pdf? (under the ibook)
from a logical point of view my understanding of the word "sync" is to ensure both side (ipad and itune library) had the same data or files when there is a different in data/file. (correct me if i'm wrong)
pls advice on how to do a sync which ensure both side of data is same why syncing. as I travel around I don't always keep my doc in the itune computer.
IPad air 2 ios 8.1.2
regards
Soong

Syncing is from a computer to a device, when you sync it takes what you've selected on the tab in iTunes and replaces what you've currently got in the app on your iPad with that selection.
You should be able to copy them over to your computer's iTunes library via File > Devices > Transfer Purchases (though they aren't iTunes purchases that should copy PDFs and/or epubs in the iBooks app on your iPad) - and if your computer is a Mac with Mavericks or Yosemite on it then do File > Move Books From iTunes in its iBooks app to move them over to it. They should then show on the iPad's Books tab for selecting / syncing / keeping on the iPad.

Itunes and ipod freeze during sync

hello,
firstly, i would like to thank all you kind souls who post to this forum with very helpful suggestions. you have helped me with many past difficulties.
my present issue concerns transferring songs from itunes to my ipod (4th generation). here's the story:
on friday, my ipod started acting funny (skipping songs, etc.). by saturday, it would no longer do anything (folder with !, resetting did not help). this had happened to me before so i did not freak out and figured i just had to restore (that had worked the first time around). however, when i plugged in my ipod to my computer (powerbook g4, just three weeks old), it was not recognised and i was prompted to initialize the disk. i then came to this forum and read pretty much everything related to this kind of problem. countless resets, erases, partitions, etc., later, i was able to get the ipod software back on the ipod. it seemed all normal but there was no music on it (makes sense since i'd restored it). but then...when i plugged in my ipod to sync it with itunes, it would freeze at a given song (not always the same one, sometimes 31 songs into it, sometimes 500). i came back to this forum and read that i should reset my ports, which i did. didn't help, the sync still freezes both the ipod and itunes.
so that's where i'm at: i have the ipod software on the ipod, but i can't sync it with itunes (i.e. i can't get my music onto it). my brother thinks i have bad blocks (or sectors). is this a possibility? the ipod does make some noise (not sure whether it's the infamous clicking...).
so here are my questions:
1) is there anything i haven't done yet that could get the ipod to sync with itunes?
assuming i have done everything and the problem is with my ipod's hard disk:
2) would a program like disk warrior potentially be able to fix the ipod?
3) would it cost me less to have the ipod serviced than to buy disk warrior?
4) is there somekind of open-source or freeware disk repair utility that could perhaps repair my ipod's disk?
thanks for reading and i really look forward to any suggestions.
gen
p.s. the ipod's more than a year old, so no longer under warranty.

Okay, I got it to work tonight...
My U2 iPod would freeze while syncing. I restored and tried to sync and it would freeze on different song #'s. All the while I heard a clicking sound coming from the drive that I never noticed before. It would just click once in a while, not repeatedly.
My fix: (a version of the carpet drop) While the iPod was on and spinning, I held it tight with my right hand, facing me and smacked it's side into the palm of my left hand, simulating the amount of force that it would incurr from a waist-high drop onto carpet.
Now, this force was sheer approximation, being that it would be too time consuming and difficult to calculate this exact amount of force. I mean, my waist may be higher/lower than the original carpet-dropper, and not to mention the plushness of the carpet! Who knows if he did it on Shenandoah Shagg or maybe just some Bermuda Burr Rug?!
By the way, the problem started after being left out in the car on recent cold nights... hmmmm, my iPod thinks me a jerk.
Anyways, here are some previous attempts at fixing my situation (in no particular order):
1) restored from 5 different iPod updates (2004-11-15, 2005-02-22, 2005-06-26, 2005-09-23, 2005-11-17)
2) tried to fix with Disk Utility
3) tried to fix with Tech Tool Pro
4) tried to fix with Disk Warrior
5) tried to initialize multiple time (even writing zeroes)
6) manual sync
PB-15"Al; G4-DP500 Mac OS X (10.4.3)

ITunes kicking me out during sync on my new iPhone 4.

Hello All,
Just got an iPhone 4. I'm trying to sync so my songs etc. on my windows laptop will transfer to my phone. I get into iTunes, It starts and then after about song 10 or so, it kicks me out. This has happened about 6 times and I'm really frustrated!! Anyone have any ideas? Thanks.

iMovie isn't one of the included apps on the iPhone 4. iMovie only works on the iPhone 4, iPad 2, or 4th generation iPod Touch. It costs $4.99 at the app store. http://itunes.apple.com/us/app/imovie/id377298193?mt=8
You can see the list of included apps on pages 14-15 of the iPhone iOS4 User Guide
Some of the apps like Compass, Calculator, & Clock are found in a Utilities folder normally found on the first home page.

ITunes deleted my videos during sync

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