ITunes deletes genius data on startup

I'm runnung Itunes 11.1.2 on Windows Vista and syncing with an iPod, iPad, and iPhone.  Each time I start iTunes its like it was the first time - agree to the licence agreement, watch the video, but worst of all, it deletes all Genius data and turns off iTunes Match.  I then have to login in to the iTunes Store and turm Match and Genius back on and wait while it re-adds the same computer each and every time. With 720 albums and over 9000 songs this can take awhile.

Well, excluding those three folders didn't help.  Diagnostics shows all tests passed.  Here's at least some of the output:
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
HP-Pavilion GN566AA-ABA s3200n
iTunes 11.1.2.32
QuickTime not available
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 001CB9900C54D370
Current user is an administrator.
The current local date and time is 2013-11-01 22:28:44.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 6150SE nForce 430      
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 1b0b8be42965a9e26ebeaa68670c44a1
iPodService 11.1.2.32 is currently running.
iTunesHelper 11.1.2.32 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {AAAB9AD5-2C13-4056-A6BF-932AD6BA9AA8}
Description:          Linksys WUSB600N Wireless-N USB Adapter with Dual-Band ver. 2 #7
IP Address:          192.168.1.135
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.3
DHCP Enabled:          Yes
DHCP Server:          192.168.1.3
Lease Obtained:          Fri Nov 01 20:53:10 2013
Lease Expires:          Sat Nov 02 20:53:10 2013
DNS Servers:          192.168.1.3
Adapter Name:          {4AB21358-B990-4BAF-B750-A96083DD64AA}
Description:          USB Wireless 802.11 b/g Adaptor
IP Address:          192.168.1.103
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.3
DHCP Enabled:          Yes
DHCP Server:          192.168.1.3
Lease Obtained:          Fri Nov 01 20:53:08 2013
Lease Expires:          Sat Nov 02 20:53:08 2013
DNS Servers:          192.168.1.3
Adapter Name:          {726C8E1F-862D-4214-8817-119FF99FCF41}
Description:          NVIDIA nForce 10/100 Mbps Ethernet
IP Address:          192.168.1.100
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.3
DHCP Enabled:          Yes
DHCP Server:          192.168.1.3
Lease Obtained:          Fri Nov 01 20:53:05 2013
Lease Expires:          Sat Nov 02 20:53:05 2013
DNS Servers:          192.168.1.3
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-11-01 22:27:54.

Similar Messages

  • I recently lost my windows laptop due to a virus. I had backed up all files onto a drive(files only). However no itunes playlists. i have all my playlists on my iphone and pics etc however when im trying to sync to my new computer itunes deletes all data

    I recently lost my windows laptop due to a virus. I had backed up all files onto a drive(files only). However no itunes playlists. i have all my playlists on my iphone and pics etc however when im trying to sync to my new computer itunes wants to  deletes all data off of my iphone so i click cancel
    i want to update to iOS 5 and still have itunes be able to copy my playlists from my iphone. for free. why does apple provide a recovery from iphone option?

    If you have a backup, restore the ENTIRE iTunes folder to the computer.  This restores the library and device association files.  If for some reason you chose to only back up the media and not the entire iTunes folder, then the only option is to let iTunes wipe the drive and re-sync.

  • ITunes deletes Library File on startup (Sony VAIO, Windows 7)

    Help needed. My mother has a 1 yr VAIO with Windows 7 and has a consistent problem with iTunes in that the Library file keeps disappearing and hence iTunes shows no music / TV files available to play.
    Scenario is:
    Latest iTunes version installed.
    Music / TV files are on C drive
    Library build happens correctly first time.
    Shut down iTunes
    Re-launch iTunes
    When the program re-launches it places Library file in the 'Waste bin' and creates new temp files in the location (itunes.tmp). It also sometimes creates a new library file which is empty.
    These temp files seem to be created on every launch and shut down. I deleted over 500 of them! At present the only solution seems to be to rebuild the file every time.
    I never had this on any real issues on other Windows XP machines or my Mac. Have tried re-install. Can't think of any other options.
    thanks.

    There is a problem with media management software Vaio xml library Manager, the Vaio content manager and the Vaio Music Box software
    http://discussions.apple.com/message.jspa?messageID=8537277#8537277
    Work around:
    In Control Panel, turn off Vaio Content Folder Watcher and VAIO Content Metadata Intelligent Analyzing Manager.
    Also see:
    http://support.apple.com/kb/ts2715
    Sony has issued upgrades for some models, check you Sony download site to see if there is one available.

  • Help, iTunes deleted my data!

    Plugged iphone 4 S into computer. Did the usual syncing, but during syncing process, it removed all of my downloaded apps from my phone for some reason. I went to the apps tab on itunes and the sync apps box was unticked. When I ticked the sync apps box, I manually select each app. After doing this, I clicked sync again, and those apps I selected appeared back on my phone. But having been replaced, the data in the apps had gone.
    I'm extremely upset. I had really important information in some of the apps, and it has caused me a great deal of distress. How can I recover the data that has been lost?
    Please help.

    I would like to thank Apple for giving me the opportunity on this beautiful day off to sit in front of my computer and redownload all the apps and music that was just wiped from my phone.  Mabye I will be able to remember the many apps that the App Store had not tracked for me.  Maybe I will figure out the last half of the music I had downloaded from my 4000 music files that I had taken weeks to pick and choose from.  It appears iTunes only wanted to track half of that.  I would back up on an almost monthly basis, alas, those backups have disappeared.  Why my phone synced with another computer is a mystery.  Probably when I was working on a project at my job and I tried to get a video I had recorded off my phone, boy that was a hassle.  All those work apps... gone too.  Guess ill write today off.  Makes me wish I didn't have to go back to work tommorrow and sell more Apple!
    Sal and Paul I feel your pain.

  • Restore iTunes genius data from backup

    Hi, I turned off genius in iTunes, didn't really think it through and am debating turning it on again. I have mirror backups of my library and would like to know if its safe to just restore the library to its old self rather than manually turning on genius and waiting a long time for the results. I'm assuming its safe though deleting the genius data seems to take much longer than expected and I'm wondering whether there is more to it than just a simple restore.
    Thanks

    No.  Contact the app developer to see what the issue is.

  • Deleting Genius in iTunes

    Periodically, when I open iTunes on my Win7 computer it feels a need to "Sync" the Genius data to my devices (iPhones/iPad).  I have over 1,500 songs on my devices, and the sync-Genius data takes some time to complete.  I really don't want to wait that long for the sync to complete, I really don't use the Genius anyway. Is there a way to delete/disable Genius, so I don't have to wait to do whatever I want to do in iTunes?

    Still no responses???  Does anyone know or if Genius can de deleted?

  • HT201263 I tried to reset my iPhone (3gs) with deleting all data. When it power off and automatically again on then it is showing Apple logo only. Not restore and startup my phone. I tried to charge and not charging. What I should do now?

    I tried to reset my iPhone (3gs) with deleting all data. When it power off and automatically again on then it is showing Apple logo only. Not restore and startup my phone. iPhone alerming low charge and I tried to charge and not charging.
    What I should do now?

    Something has gone wrong. Turn your phone off, then force it into recovery mode:
    Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. In your case, select "new".

  • After I reset my Ipod (deleted all data and settings) windows 7 doesn't recognize by ipod touch, and it doesn't appear in the itunes library or in the device menu, but it does charge. How can I get my computer to recognize it again?

    After I reset my Ipod (deleted all data and settings) windows 7 doesn't recognize by ipod touch, and it doesn't appear in the itunes library or in the device menu, but it does charge. How can I get my computer to recognize it again?

    Refer to this article:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538

  • How do i put tv programmes and videos from itunes to another iphone, without having to delete all data on the phone and replacing it with my library? i switched the 'sync only ticked songs and videos box' yet it still wont let me transfer videos from my i

    How do i put tv programmes and videos from itunes to another iphone, without having to delete all data on the phone and replacing it with my library? i switched the 'sync only ticked songs and videos' yet it still wont let me transfer videos from my itunes onto my new phone, any ideas??

    Copy the entire itunes folder from the old computer to the new computer.

  • How to transfer itunes prog files & data to ext HD in Win XP & delete on C drive?

    How do I transfer iTunes prog files & data to an external HD, delete the one on C drive, and work on the one in the ext HD?  Am using Win XP.

    See: Buegie, "How to transfe iTunes library from crashed-but-accessible HD" #1, 10:22pm Oct 23, 2005 CDT

  • Help! I am giving away my iPhone 3Gs to my sister along with it's data plan, I want to delete my iCloud account on this phone, will delete my iCloud account too? And what about deleting my personal datas on iPhone, will it delete my data on iTunes?

    Help! I am giving away my iPhone 3Gs to my sister along with it's data plan. I want to delete all of my personal data on my phone, will it delete my data on iTunes too? And same goes for iCloud; I want to delete my acount on my phone because, I guess this is a more convenient way to delete my personal data but I'm not sure if it will delete my iCloud account too or not because I'm getting an iPhone 4S and I'm hoping, the back up data like games & apps and music on my 3Gs will be transfered to 4S.
    Thanks!

    All you have to do is this: Sync your 3GS to create a current backup. Then either: Settings>General>Reset>Erase All Content & Settings or restore it as a "New" device in iTunes. Both accomplish the same thing, erasing all of your data & settings from the phone. You can now give it to your sister, she can plug it into her computer, name it what she wants & sync her content to it. You then restore your 4S from the backup of the 3GS you created when you started. Follow this by syncing your content to your new phone & your 4S will look just like your 3GS.

  • ITunes Error 13010 - Deleting Genius.itdb didn't work

    So I just updated itunes to 10.5.2 and I have 2 libraries. One isn't working. I keep trying to delete the genius.itdb file and it just keeps reappearing. I reinstalled itunes numerous times, restarted the computer. It hasn't fixed the issue. Can someone help me.

    Charles,
    is your signature correct? Mac OS X (10.6.8)? If you are running Lion or Mt. Lion, log off and on again, after quitting iTunes, before you remove the  iTunes Library Genius.itdb file. Otherwise you cannot be sure, that iTunes really quits, and it may just recreate the file with the old content when you launch the program again.
    Regards
    Léonie

  • ITunes not delete diagnostic data

    iTunes note delete in iOS 8.0.2 diagnostic data from iPhone 4S (same problem with iPad Air).

    Try syncing using the USB cable.  I noticed that wifi sync does not copy/delete diagnostic data.

  • ITunes Sync of Genius Data

    On each sync, iTunes is spending 5-10 mins + purely on Genius data.  Is there any route around having this penalty of several hundred to several thousand items changing each time?
    Possible constraint is that iTunes Match is in use between the computer libraries on several machines.

    There must be some insight on this topic or are we all spending ages whilst every Sync trawls through 100s or 1000s of Genius data entries?

  • Updating iTunes always deletes the data file behind my music in my library

    Hopefully, someone can help me. Everytime I update my iTunes, it somehow deletes the data files for my songs even though the song still appears in my library. When I go to listen or sync to my ipod it says it can't find the original data files and so I have to re-load all my CDs again, so I just basically don't update itunes anymore.
    Can anyone tell me why this is going on and how I can stop this from happening so that I can update itunes without losing all my songs?
    Thanks a bunch in advance!

    This appears to be a common problem lately on some computers ...try the following:
    Disconnect any iPod from the computer
    Temporarily remove any hackies or beta apps
    Make sure iTunes is in the original Apple install location=Applicatons Folder
    Refer to these Apple info docs:
    http://docs.info.apple.com/article.html?artnum=301749e
    http://docs.info.apple.com/article.html?artnum=93313
    Remember .... Seek and Ye shall find!!
    DIXIE

Maybe you are looking for

  • Hard Drive Question, how to transfer files etc.??

    I hope I'm posting in the correct forum. In the past, I've had issues related to a nearly filled to capacity hard drive. I finally got aroung to getting a hard drive ( external ) for my 2 macs ( my laptop arrived from the seller with its startup disc

  • Importing itunes from old windows laptop to new macbook

    i just got my new mac, and i had a windows xp laptop with itunes. is there anyway to export the songs from my old laptop to my new macbook without having to import them by hand?   Mac OS X (10.4.9)  

  • Numeric format

    Hi! As u all know in north America style we write no as 1,234.56 and in Europe we write as 1.234,56 . I have a problem related to this only.... when I  use fbz5 for check printing . and my vendor is belong to europe then in check it will display amou

  • Import file name has "_"

    When I import my images from my Canon 5D, Lightroom 5 replaces the first character of the image name with an underscore "_".  I can't find anything in the LR preferences that would cause this. Where does this underscore come from?

  • I am getting very different graphical results from mp4 video files using iOS5.1 and iOS6. The OS6 is 1/3 the size of the iOS5?

    We are converting some Flash online courses over to html5/mp4. Under the iOS5.1 everything looks great. Viewing the same course under iOS6, the video window is about 1/3 the height. We have tested this on multiple IPad devices and get the same result