ITunes desperately needs bug reporting tools

Since this is the closest I'm going to get, I'd like to say that for some reason, if iTunes is minimized, whenever I use my media keys for volume (V up/down or mute), it gets counted twice. Works fine if iTunes is closed or focused, but otherwise, it doesn't. I also only noticed this behavior in iTunes 7.1.1. Why do all of their .1 releases break the control interface? 7.0.1 didn't let external programs control iTunes. Stupid people.

hi Lance!
actually we've also got (at long last) a dedicated itunes application feedback form now. it has a "bug report" feedback category. here's a link through to that:
iTunes application feedback
the following page is also helpful ... it contains all the Apple product feedback forms (including the QuickTime one, and all the different iPod ones):
Product Feedback

Similar Messages

Bug Report Tool Bar Icon Missing

I'm using the latest version of Safari on 10.7.3. I always kept the bug report icon on the tool bar to have a quick way to send a report when necessary. Today when I had an issue I noticed the icon was gone and when I went to the View menu to customize the tool bar I saw that the icon was missing from there as well. I know that Report Bugs To Apple is under the Sfari menu and I used that but I'm wondering why the icon was removed from this version.

Yes, it seems to be gone.
As for why ...
I don't see how anybody here could know what the developers were thinking.

How do i find my serial number on itunes i need to report it stollen but never registerd it

how can i locate my serial number off i tunes

Launch iTunes, go to the Preferences, select Devices, and hover your cursor over the backup file for the iPod. That should show you the serial number.
Regards.

Wish list and bug reports?

In my short acquaintance with xcelsius 2008 (fix pack 2 now) I have come across a number of bugs (not saying how big a number...) and come up with a number of new features suggestions which I consider crucial (sure, maybe noone else does) but I don't know of an offical repository for the above.
Is there an official bug reporting tool for xcelsius? Where do I go and whige about feature omissions or suggest new ones please?
THanks a lot
c

Wow, that's a real Christmas list. Some of the things you questioned others will have to answer as I've no experience with them, I don't use Pandora or have a Mac. I did check out the website you listed, the site loads just fine, the quicktime movies do not load nor run because you need the quicktime player and it's not compatible with the PB. I doubt if Apple is concerned about this :-).
As for deleting the music file, go to AppWorld and download the AIR Browser (or other file manger of your choice), it's free, it lets you do almost everything, similar to Windows Explorer, select the file and nuke it. On the languages, it does change the keyboard and if you press and hold a letter that needs a special character that special character will show up in blue, tap it to use it, EX, in Spanish the N will have the Tilde over it. I did have the clicking on the keyboard go away once, did a restart and it's worked ever since. As for removing an App, go to. I just deleted Hotmail and Yahoo mail and it's been about 15 minutes and they've not come back so not sure about slacker. After you deleted them did you click the little check mark on the left in the menu bar to get out of and save the deletion? Some of the other things you mention like Auto Capitalize the first letter needs to be fixed and I bet you see them fixed in V2. It ain't perfect but I love it still. You might get better responses to an issue by listing only one per post and putting it in the subject line, then someone who is familiar with that issue will be more likely to see it and respond. Also check the previous posts and knowledge base for answers to a lot of questions. Hope this helps

Bug Report - Some items in your iTunes Library ... because the file could not be found.

10.6 and this is still this is a problem?!?!?!?!
Not like this is an obscure issue only affecting a few noobs. Google returns 11,200 results on this issue!t'
Can we PLEASE at least allow the list of broken files to be dumped as a text file so I can find them manually! guess not,
I'll just have to get out a pencil and write down 100 songs to spend my saturday looking up and fixing. Or I could let my wife purchase 100 songs she already has whenever this comes up...
What's really infurating is that non-technical wife thinks this means she must go to the iTunes store and buy them again. Is it just coincidence that this only happens to songs that we ripped from the CD with iTunes? Hmmmm?....
what follows is for the programmers, please make sure this get's to the development group.
iTunes is the only music library manager, Media player was not even activated.
iTunes is configured to "Keep folder organized", "Copy files to folder when adding"
this has been a recurring issue since iTunes 9.x for us
The issue is persisted accross system and library rebuilds.
some of the same songs recurr but most of the time the list differs.
Library survived transfer to new computer and back for a system rebuild (new hdd) w/o this issue.
I'm guessing 100 songs is an arbitrary limit for error reporting.
Songs seem to get lost for the following reasons.
Track number added to filename
Spelling of some tags like Album, Artist, Title differ in iTunes library and the file path !!!!
Only seems to happen to mp3 files.
My suspicion is that iTunes is downloading meta data from the store and updating the mp3 tags and iTunes Music Library.xml then predicting the new file location without actually moving the file to that new location. I've enabled insert/update auditing on the NTFS folder to see if that provided any new info. I'm also capturing iTunes Music Library.xml so I can compare it to the new one WHEN this happens again and see if there is a pattern there.
Would love a bug number and feedback chanel on this.

The missing file thing happens when files are no longer where iTunes expects to find them. Possible causes are that you or some third party tool has moved, renamed or deleted the files, or that the drive they live on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files in a relatively sensible structure, then you should be able to use my FindTracks script to reconnect them to iTunes .
Although you say you haven't used Media Player it can be raised as a background process by visiting enabled web sites. Possibly worth you reviewing this post: Getting iTunes & Windows Media Player to play nicely
jerunamuck wrote:
...My suspicion is that iTunes is downloading meta data from the store and updating the mp3 tags and iTunes Music Library.xml then predicting the new file location without actually moving the file to that new location. I've enabled insert/update auditing on the NTFS folder to see if that provided any new info. I'm also capturing iTunes Music Library.xml so I can compare it to the new one WHEN this happens again and see if there is a pattern there.
Unlike Windows Media player iTunes doesn't have a feature to automatically update tag data, although it will sometimes spot when a 3rd party program has (say during playback) and then update its own copy of the data. The iTunes (Music) Library xml file is provided for querying by third party software and is rewritten every time there is a change to the library, but is otherwise of no relevance to iTunes. The library is maintained in the iTunes Library.itl file. I suppose what could be happening is that iTunes issues a command to the file system to move a file based upon its tag, updates its knowledge of where the file is supposed to be, but the OS fails to move the file for some reason. Alternatively everything could go as planned, but iTunes could fail to get the updated copy of the library written out to disk so next time you start you get the previously stored locations.
I have ideas of my own about the best way to organise my media, but I'm quite familiar with the way iTunes does it. It might be interesting to see the details of one of the broken tracks, the path iTunes thinks it is at, and the actual path, in case there is anything that can be deduced.
Apple don't run an open bug tracking system so you won't be able to follow reports/progress based on a bug number. You can drop a line to iTunes Feedback or get a free Apple Developer account and submit a bug report report there.
tt2

ITunes for Windows 7.0.1.8 bug report

Do Apple employees actually read these forums? Is there some other (e.g. better) way for me to submit substantive iTunes bug reports to them?
I've noticed a bug in iTunes for Windows, spanning both versions 6 and 7. I'm currently using 7.0.1.8 and the bug still manifests there. My iPod is a 60GB photo model, firmware version 1.2.1 (which is the latest available). This bug is reproducible on multiple PCs (by ripping the same CDs to two different iTunes installations on two different PCs), so it is definitely not a misconfiguration
issue or a fouled up OS install or faulty PC hardware.
If a song's artist field contains an ampersand character, then when the song is uploaded to the iPod, that artist entry does not appear at all in the "Artists" menu on the iPod itself. I have this problem with songs by "Korn & The Dust Brothers" and by "Larry Graham & Graham Central Station". Due to this bug, it's not possible to locate these songs by artist using the iPod's UI, even though the songs are indeed present on the iPod and can be accessed by album title.
This bug is extremely obnoxious and needs to be fixed ASAP. Thanks.
None -- self-built PC Windows XP Pro XP Pro SP2, 2 GB RAM, Intel Core 2 Duo 6600

Chalk this one up to "bad feature design".
Apparently the songs I was having trouble with just happened to be flagged (in "Get Info") as belonging to a compilation, and my iPod was set to "Compilations: On".
I've never used the Compilations feature and I didn't understand how it worked. Apparently, any song that belongs to a compilation won't show up under the "Artists" view but will instead show up only under the "Compilations" view on the iPod (if "Compilations: On" is set in the iPod's UI).
The Compilations feature isn't designed or explained very clearly anywhere, so I'm sure I'm not the only person who has been confused by its behavior. Especially since I never manually turned the feature on or manually set any songs I ripped as belonging to any compilations. I hope Apple will do something in future iTunes releases to alleviate that confusion.
None -- self-built PC Windows XP Pro XP Pro SP2, 2 GB RAM, Intel Core 2 Duo 6600

Manager Reporting Tool Needed

If this iTunesU is really going to be successful it needs a way to add quizes/assessments and to have a reporting tool for managers to check on the progress of students work assignments and the scores (even pass/fail would be ok)
So far all I see is a way of publishing materials for students to self study - a good start but can we share in the Apple roadmap plans to make this amarket leader in education for both schools and business.
Anyone have ideas on third party tools for now?
The only idea I can think of is to have a link on the footer of an iBook that will open a macro on a network that can run a question/answer log.
Graham, London

You can provide formal feedback to Apple using the product feedback forum:
http://www.apple.com/feedback/itunes-u_ios.html
If you are associated with an educational institution, you could also talk to your Apple account rep.

I had to take my hp back to factory setting and reinstall itunes, when I tried to use Itunes match it said i had to Deauthorize all my computers. I am using the same computer and desperately need access to my music.

I had to take my hp back to factory setting and reinstall itunes, when I tried to use Itunes match it said i had to Deauthorize all my computers. I am using the same computer and desperately need access to my music.

When you reset to factory settings, the computer is de-authorised.
In iTunes menu Store > View Account > sign in > App Store > Deauthorise All.
Once done, authorise this computer iTunes.
Note: you can only do that once a year.

Dear Apple Support, Good day to you. This is to report the problem i encountered when i updated my Ipad mini to the new IOS 8.1.. After the update my Ipad restart and after that it appears a picture that need to connect to itunes and need to resto

Dear Apple Support,
Good day to you.
This is to report the problem i encountered when i updated my Ipad mini to the new IOS 8.1..
After the update my Ipad restart and after that it appears a picture that need to connect to itunes and need to restore. So i connect it to itunes and wait to restore my ipad mini because it is not opening.
After restoring it my ipad is now opening and it is like new that i need to set up again.
I set up again until i reach the apple id and password.
I put my below apple ID and password to unlock my ipad but it didn't work. The message i receive is "the apple ID cannot be used to unlock this Ipad.
What will I do? Please help.
Thank you
Sent from my iPhone
Begin forwarded message:
From: Apple <[email protected]***>
Date: October 9, 2013 at 11:53:53 PM GMT+4
To: ****
Subject: Your Apple ID was used to sign in to iCloud and iMessage on an iPad mini
Dear Leslie J.,
Your Apple ID was used to sign in to iCloud and iMessage on an iPad mini named “Leslie Joye's iPad”.
If you have not recently set up an iPad with your Apple ID, then you should change your Apple ID password. Learn more.
Apple Support
<Email Edited By Host>

1. It is never a good idea to include personal info like your email address or Apple ID in a post on an open forum.
2. The email you received DOES NOT say your Apple ID cannot be used to unlock this iPad. The email informs you that your Apple ID was used to unlock an iPad. Fortunately the iPad is yours. The message confirms that. If your Apple ID was used to unlock an iPad that was not yours your would then know to change your password. Since the iPad is yours you do not need to change your password.
Is your iPad working?

Bug Report iOS 7 iTunes. Since it is repeatable on 3 iPhones and 4 iPads here, I'm sure others are experiencing the same thing. Apple, might want to take a peek at this. When a tv show or movie is deleted from Videos, the Videos app shuts down.

Bug Report iOS 7 iTunes. Since it is repeatable on 3 iPhones and 4 iPads here, I'm sure others are experiencing the same thing. Apple, might want to take a peek at this. When a tv show or movie is deleted from Videos, the Videos app shuts down instead of returning to video playlist.
Restarting videos works and looks like video is getting deleted.
Just a bug report

You might want to report that to Apple instead of to the other users in this forum.
http://www.apple.com/feedback/iphone.html

Please help, desperately need to get iTunes back on my computer

Hello all, I will make this as short as possible.
I just installed a new, larger and faster HD on my Dell Inspiron 5150. It is the same brand as the other and is working fine. I use backup software and retored my HD to the same condition that it was in before the change. I started iTunes and retrieved my Podcasts and even loaded a CD on it. I was in the process of backing up the HD and I wanted to load the podcasts and CD onto my iPod. It would not connect to iTunes no matter what I did. I stopped the backup and it still would not connect.
I decided to re-install iTunes, went to the Apple site, downloaded the program and it would not install over the old version. I then deleted the older version using add/remove programs and tried to install. When I click on <<Run>>, I get a flash on the screen of Quicktime and then nothing. I then deleted Quicktime from the HD and the same thing kept happening.
I came here and saw a post about Norton so I disabled that and again the same. Then I saw a post about installing Quicktime first, same result. I can see <<quicktime>> and a progression bar for only an instant each time. I am rebooting between all these tries by the way.
Can anyone PLEASE help me to get my iTunes back. I do not have a disc. Can I buy one at Best Buy?? Everything is running fine but it just will not begin the installation.
If there is a solution on this board already, please point me to it. I need iTunes, I don't think I can function without it?? what could have gone wrong??? Again Please, PLEASE help me out.
Thanks so much in advance. I will keep searching for answers in the meantime.
Mike (PLEASE HELP)

If your library was working on your computer and then popped up empty all of a sudden then this might be what you need...
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2

Bug Report: Probable Cause of Stuttering in iTunes v7.0.2.16 -- Crossfade

Has anyone ever tried to send a bug report into Apple? I've looked all over and can't find anything that would let me send in a bug report.
I think I have tracked down one of the issues with stuttering in iTunes v7.0.2.16 Its in the crossfading in the play back options. If I disable crossfading, gone is the stuttering and cpu hogging at the start of a track. The length of the stuttering, how far it goes into the next track, is the length of the crossfade. Also, has anybody else noticed that with the stuttering comes a maxing out of the CPU? While typing this my computer will go unresponsive when iTunes starts a new track and stutters and I can watch the CPU Usage History spike during the attempted crossfade.
I hope that Apple finds this and it is a help in fixing the issue as I really do like iTunes. And if anyone knows how to send this on to Apple as a proper bug report, just post a comment letting me know and I will do it.
And lastly, any comments showing the reproduction of this evidence would probably be helpful to Apple in resolving this issue.

Okay Chris...
I've double and triple checked all of the bullet points in your troublshooter document, and all is in good order.
I found that my Direct X was out of date, and got excited when I upgraded it and started playing tunes. For about 5 or six tracks, there was not any skipping during the crossfade, but alas, the problem is still there, and still garbles the tunes at the very end and release of the crossfade.
Not ALL tunes, just a certain intermitant few.
FYI, this bug was never an issue until v7.0 was released. Crossfading in previous versions was not a problem, until now. So there must have been something that has changed, from the previous to this release, and my assumption is the gapless playback. Just a guess, as it is new.
Any other thoughts as to the cause? And beter yet... the solution?
I sincerely would like to keep using iTunes as my default music player...
-JavaLength

Is there a place to submit bug reports for iTunes 11?

I was wondering if anyone knows of any communities, or ways in which we can submit errors, or bug reports for the new version of iTunes, version 11.0? The 2 issues so far that I am seeing, is:
1. My account information: iTunes shows I have hidden purchases, when on all my iDevices, I have 0. (In fact, before the update, I un-hid all previously hidden purchases, and it showed correctly).
2. When syncing a device, on the last tab for items on device, on my iPhone 4, iOS 6.0.1, it shows I have 2 songs downloaded from my collection, when I know I have 0. (Verified by checking Settings>General>About>Songs = 0

Yes,
In iTunes;
Help (pulldown)
"Provide iTunes Feedback"
However, as of this writing iTunes 11 isn't listed in the 'Version list, so make sure that you state the version in your description.
-Alan
ps. If you dont see the Help pull-downmenu, press 'Alt' to toggle it.

BUG: Feedback Reporting Tool times out

When JDeveloper throws one of those bugs up and gives you the opportunity to send feedback via their "Feedback Reporting Tool" the connection ALWAYS times out. I'm not behind a proxy server or corporate firewall. The only message that appears is a little pop up in the lower right corner that says "Feed back failed. Root Cause: Connection timed out." How do I fix Bug Reporting so I can actually report the errors I'm getting (and there are a LOT of them).
BTW - the original error that invoked the Bug Reporting window occured when trying to deploy and ADF Jar File. For some reason this particular time it caused an error. I have received the Feedback Reporting Tool window when changing focus within the IDE, deploying, saving, selecting a datasource, etc.
More information from the message log:
Failed to log feedback because of exception: oracle.ideimpl.feedback2.client.FeedbackException: Exception creating LegacyFeedbackWriterFCPAUTO: Already logged bug [IOException in o.i.net.JarIndex:1190]
No.... I hadn't tried to log this bug before either.
Edited by: DMP1970 on Feb 22, 2012 9:40 AM

DMP,
If you get that Report a Bug icon again, can you try starting Jdeveloper with this command line argument
c:\oracle\middleware\jdeveloper\jdeveloper.exe -console -J-Dide.internalcheck.verbose=true
Then cut and paste the results into an email to me. john<dot>brock<AT>oracle.com
We see this every so often but it's really random and has been a tough thing to nail down. The last person we had report this, happened to be using a OpenDNS setup and instead of a 404 or some other error being returned when he went to a bad URL, his system would return a valid page with some other information from his DNS. Verizon does this all of the time, returning what they think are useful search results thinking that you may have mis-typed something.
Anyway, please let us know if you get a chance to run that test line above.
Thanks!
--jb

I need Web based Dynamic Reporting tools

Hi,
I need a Web based Dynamic Reporting tool.
I have to user oracle products and this reporting tools must support OLAP and Data Warehousing.
thanks,

Hi Shima,
Let me quote from Oracle Reports website:
"Oracle Reports is Oracle's award-winning, high-fidelity enterprise reporting tool. It enables businesses to give immediate access to information to all levels within and outside of the organization in an unrivaled scalable and secure environment. Oracle Reports consists of Oracle Reports Developer (a component of the Oracle Developer Suite) and OracleAS Reports Services (a component of the Oracle Application Server)."
Since you need a web-based reporting tool, this is what is available with Oracle Reports:- you cannot design reports on the web, but you can use Oracle Reports Developer to design high quality reports that are suitable for viewing on the web.
Oracle Reports support OLAP as a data source.
From your requirements, it seems that it might be worthwhile for you to check out Oracle Discoverer which is again a powerful reporting and analysis tool. Oracle Discoverer is more suitable for ad-hoc reporting and web-based analysis of data by the end-users:
http://www.oracle.com/technology/products/discoverer/index.html
Navneet.

ITunes desperately needs bug reporting tools

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