Itunes devices are grayed out
I have an iphone 4S and iTunes on my PC, running Windows 7. Until recently, I was able to sync my calendar with my outlook calendar.
Since the last iTunes update, in iTunes, the Devices choice is grey-out. I have reinstalled iTunes and it did not help. My PC is recognizing my phone. What next?
Hi anniegata1,
This article has some good first troubleshooting steps for when your PC recognizes your iPhone but iTunes does not:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Take care,
- Ari
Similar Messages
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MUSIC UNDER MY DEVICE ARE GRAYED OUT
The music that is under the "music" category under my device for my Ipod somehow got 'grayed' out. Because of that I'm not able to sort, copy any songs into playlists, or do anything with the songs. When I go to my Library, the songs are in there and not grayed out. Some of those songs (whether they have a ! by them or not) I'm not able to copy into a playlist or under my music category. Anyone know how to fix this?
All my songs are now updated into my Library. The songs under the 'music' category under 'my device' are all grayed out; therefore unable to modify, copy, sort, etc.
Yes, because you are automatically syncing your iPod.
If you want to add/delete from the iPod, update the playlists you have chosen to sync to the iPod.
You need to *Manually manage music* if you want to be able to do anything with them on the iPod thru iTunes. -
I've spent an hour on this: massively frustrating. My custom ringtones disappeared from iphone when I just sync'd and now show up in itunes/iphone interface (on the mac) grayed out: won't sync to phone. I know the audio files work because they were fine two hours ago! (iphone 5 running 8.1.3)
I had this problem too after i upgdatd to OS X Mavericks... only the songs on my iphone 5s that i purchased from itunes would play.
i read something about it being a syncing issue. when you plug your phone into your computer with the usb cable, the person said to switch from automatic syncing of itunes to the "manual" option. mine was already set to manual so i wasn't sure anything would work. BUT, when i plugged my phone into my computer, it started to sync all of my music on my phone again (top of itunes bar where song playing/time is listed said "now syncing 123/534 songs to x's iphone"). once that was completed, i checked the music app on my iphone and everything was back to normal!
so, i would suggest setting your music syncing settings to manual if you haven't tried that yet!
hope this helps! -
Itunes Options are grayed out.
Hello I am on a new computer and wanted to authorize this and it would not let me so I deauthorized all my other computers and synced, but when i click Music i cannot i get a red circle as my cursor everytime. Please tell me whats wrong!
Hello joebobby,
Thank you for posting in the Apple Support Communities. I would be concerned about this iTunes issue as well. I found an article that has steps for isolating where the issue may be coming into play:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
I hope this helps get you back on track!
Best,
Sheila M. -
All my songs are grayed- out in itunes
I got a new itouch. I used my cousin's itunes to sync songs and videos (since i was spending christmas/news years there) now that im home, i "erased and sync" and even restored it so i can sync with MY itunes. The problem is now that some of my songs are on my ipod, in itunes they are grayed-out (as in i cant click on it). Can anyone tell me why and how i can fix it? Do i have to restore my ipod as new or something?
H Again: OK, new things to try. I see you are on Windows, so it may look a little different than what I see. With your iPod Touch (IPT) connected, click on the IPT name in the left pane, you should now see several tabs, click the "summary" tab, one of the options at he lower part of this pane is "Manually manage music and videos". Now click on the "music" in the left pane, under your IPT. Are the songs accessible now? It did change on mine when I made this change.
Stedman -
So itunes is giving me problems. Since around Christmas time, itunes decided to stop reading my ipod. I connect it to my computer with the usb cable and my computer will recognize that a device is connected but itunes will not. If I go to file->devices and try to sync, all of my sync options are grayed out, while before it would just automatically sync.
When I run diagnostics it tells me that under ports that it cannot find usb ports (it has a green circle?), a type of cable isn't found, and that no device is connected with the usb cable (which my ipod is). I have been trying to fix this issue but nothing is working. I've tried restarting my ipod, itunes, and my computer, i've also tried resetting my ipod and uninstalling itunes then reinstalling itunes but nothing seems to be working.
Does anyone know how to solve this issue?Do the USB ports work for other devices?
Does the iPod charge?
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem -
I recently transferred itunes library from windows XP PC to new Windows 7 PC. The transfer was successful, however when I plug my 3rd gen Ipod Nano into the new PC, the Ipod icon appears along with the music, playlists, etc. The songs are shown but are 'grayed out' and wont play or sync.The 'Devices & Printers' window in new PC shows icon for Ipod driver & is OK. The icon for the Ipod appears but depicts a delta shaped warning icon that states that the Ipod is'not operating properly'. Tried troubleshooting. The troubleshooting message states the the Ipod is 'disconnecting'. Can you help me with this problem?
Then, I dropped the entire itunes file from the old PC (XP) into an empty external drive.
That "itunes file from the old PC"? Is that the iTunes folder, from the old PC, that was in the user home folder's Music folder?
All of the library, playlists, etc. from the ipod as they always have been are shown, by they are 'grayed out' and will not open or play.
That's on the iPod, correct? Are all of your old playlists in iTunes, from the old PC, still there in iTunes on the new PC? Are the songs in iTunes still playable?
This document provides the steps to transfer a complete iTunes library between two computers. See the section called External drive.
iTunes: How to move your music to a new computer - Apple Support
There are many steps, but this is a summary. (1) On the old PC, consolidate all of your iTunes data into the iTunes folder. (2) Copy this iTunes folder to the external drive. (3) On the new PC (that has iTunes installed but NOT running), replace its existing iTunes folder with the one from the old PC (on the external drive). When you run iTunes, it uses the iTunes folder from the old PC, and it should look like iTunes on the old PC (with all the playlists, ratings, play count, etc.), and your iPod will see the iTunes library as the same iTunes library (because it is the same library).
If you did something different, and the old PC is still accessible, you may want to try it using the method from the linked document. -
I downloaded an album on Itunes. The songs play on my IPAD but not my IPOD. They are on the IPOD but they are grayed out.
- Delete and redownload by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- If you can't delete
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device. -
Some songs are grayed out in Itunes with ICloud/Download symbol, why and how do I fix it?
A random variety of my songs are grayed out so they won't play and it shows the ICloud download symbol next to them. In the top left hand corner, it shows the cloud symbol with horizontal lines moving, as if it's in the process of downloading, but it has been on all day and there is no movement to shift the grayed out songs to functioning songs as if they have been downloaded.
Does anyone have any suggestions??
Thanks!!Delete the incomplete tracks from your library, sending them to recycle bin, then download them again from your purchased history. If the problem persists use the "report a problem" links from your account history to contact the iTunes store support staff.
Are the incomplete tracks ones that you had previewed before purchasing the album? If so there may be a bug that needs reporting. See this recent post which explains why I ask the question...
tt2 -
I recently got an iphone 5S and my songs not purchased from iTunes are grayed out (phone only) and are skipped past when playing them through my iPhone. i have tried the following:
1) Removing all music from phone and resynced to iTunes PC library.
2) Erased phone and restored from back up
3) Erased phone and started as a new iPhone
4) Reformated the music files in my library that weren't playing
5) Deleted songs from iPhone and computer and re-imported CDs
6) Tried to redownload my COMPLETE MUSIC LIBRARY from iCloud.
7) I have also turned it off and turned it back on several times
8) I tried syncing through my macbook (only moved partial songs to it to see if it would even work).
9) I have tried to get Siri to play them, did not work.
10) All music does play fine on my iPod Touch 3rd (iOS6 i think) gen and iTunes on Mac and PC
11) I added a CD to my roommates iTunes and it plays on their iPhone 5S but not mine.
After all of these things it is now WORSE!!! My iTunes purchased songs are now experiencing the same issue along with some (not all) of the original music files that were skipping and grayed out. My conclusion is i have no clue at this point! I have done everything i have found online in EVERY discussion, i have spent over 60 hours trying to get this to work and i am asking myself, i bought this product why am having to fix this when it worked just fine on my iPod touch (3rd Gen) and iPod Classic!!!! PLEASE APPLE FIX THIS ISSUE FOR US!!!!I had this problem too after i upgdatd to OS X Mavericks... only the songs on my iphone 5s that i purchased from itunes would play.
i read something about it being a syncing issue. when you plug your phone into your computer with the usb cable, the person said to switch from automatic syncing of itunes to the "manual" option. mine was already set to manual so i wasn't sure anything would work. BUT, when i plugged my phone into my computer, it started to sync all of my music on my phone again (top of itunes bar where song playing/time is listed said "now syncing 123/534 songs to x's iphone"). once that was completed, i checked the music app on my iphone and everything was back to normal!
so, i would suggest setting your music syncing settings to manual if you haven't tried that yet!
hope this helps! -
Songs on iPod are grayed out and purchases in iTunes are missing
So my mom's having some trouble with iTunes-
When her 7th gen Nano is plugged into iTunes all of the songs on it are grayed out and unplayable. There are no icons or such that suggest that there is a problem.
She has 559 songs on her iPod that she purchased and downloaded with the same Apple ID that she still uses today, however iTunes says that she only purchased 179.
This problem must have started when the computer she uses was wiped and had Windows 7 re-installed, but this shouldn't affect the data associated with her Apple ID?
Is there anyway that the songs on her iPod can be transferred to her library? (after they're somehow ungrayed)
Any little bit of help is appreciatedWith manual transfer you drag the songs from your iTunes to the iPod. That's how manual works and has nothing to do with songs being "check marked".
However, this is an extremely risky option because when (and not if) there comes a time to restore your iPod, which is a very common fix for iPod problems, then all the music would be erased. If you no longer have the music in iTunes (or any other back up), then all that music would be lost.
What if the iPod were lost/stolen/needed repair? Again, the music would lost. I strongly recommend a back up, and if computer hard drive space is in short supply, you should seriously consider an external hard drive. They are not expensive, and the cost is well worth it when compared to the loss of all your precious music.
At the very least back up your music to either cd or dvd before deleting it, particularly any purchased music/videos, as this would have to be bought again if it were lost. See this.
Backing up your media in iTunes. -
All the files are grayed out in iTunes
My iPod died a few days ago and it was replaced (5G 30GB). I’ve connected the new one to iTunes on my computer (WinXP pro) and all the files seemed to transfer correctly to the new iPod. In iTunes, however, it you select the iPod on the left, all the files are grayed out and you can’t click on them. With my old iPod you could. I also noticed a little locked symbol down at the bottom to the right of where it shows you how much space is left on your iPod hard drive. I’m guessing that the new iPod drive is somehow locked. I can’t find anything in iTunes that controls this. Is there a way to unlock the iPod drive so you can click on the ipod files in iTunes?
Asus P4C800 Windows XP ProGrey text when you look at the content and lock symbol at the bottom of the screen simply shows that your iPod is set to "automatically update songs and playlists". . If you want to access your iPod directly, play it through your iTunes, connect it to a second computer etc. you just need to change the update method to "Manually manage songs and Playlists" in the iPod preferences. For more detail see this tutorial: Managing Your Songs Manually
One thing to be aware of with manually updating is that the iPod also has to be manually ejected before the "Do Not Disconnect" message will go away. Safely disconnect iPod
For info: iPod 101
The iPod offers three ways to transfer music from your computer. You can select one of the following update modes from the iPod Preferences menu in iTunes (Edit=>Preferences=>'iPod' tab):
1) Automatically update all songs and playlists. This is the default mode, in which your entire music library, including playlists, is automatically synced to your iPod. If the music library on your computer exceeds the iPod storage capacity, you are prompted to select a different update method.
2) Automatically update selected playlists only. With this option, iTunes automatically copies the playlists you have selected to the iPod when you connect it to the computer.
3) Manually manage songs and playlists. You can also choose to transfer music to the iPod manually. This allows you to drag and drop individual songs and playlists from iTunes to the iPod. -
I cannot gift or purchase CARMEL and CARMEL VALLEY travel app at the iTunes store. The options are "grayed out" on my iMac. What's the problem?
Many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
The App store, FaceTime, iTunes, Safari and Camera are all missing from my iPad. Restrictions are not enabled and when they are those applications are grayed out. I have tried everything but restoring my iPad to its orginal condition. What do I do?
todaywillbegreat wrote:
''' I have tried everything but restoring my iPad to its orginal condition. What do I do?
The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
If you try all these steps and you still have issues...
Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first... -
I chose to let iTunes rearrange my files and it appears to have duplicated them in my computer's drive. So now I have the same folders/files directly under my D drive (second computer hard drive) and also in the iTunes Music Folder that iTunes created. Wasn't sure what to do so I did another import and now I have files in my library that are grayed out with the small i symbol in the circle next to them. I also have the working (bolded) files too. How can I clean this up?
Musicman05 wrote:
Is there a way to override the 256kbps "conversion" when uploading to iCloud?
No. All music that is mirrored in the cloud will be AAC@256 Kbps.
Musicman05 wrote:
Along the same lines, if I "download" a song from my library to my iPhone, then plug my iPhone into my computer and sync the song file from my computer, will the higher quality original file overwrite the 256 one?
No, because with iTunes Match enabled on an iOS device traditional syncing of music via USB is disabled. All music management is done directly on the device.
Musicman05 wrote:
Also, if I want to syncronize another computer using iTunes match, how can I get the higher quality audio files? Will I simply have to transport all of them by an exernal hard drive or thumb drive?
You will first have to copy the high-quality audio files to the computer, add them to the iTunes library then enable iTunes Match.
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