Itunes diagnostic test no ipod found
I have uninstalled and reinstalled latest iTunes a number of times and I still get message “A required component is not installed. Please reinstall iTunes (-42404)) Itunes shows the iPhone as connected but when I run the Diagnostic test I get these results below. All is OK except it fails the sync tests HOW CAN I FIX THIS UP. PLEASE HELP!!!!! Itunes Diagnostic test results Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601) Gigabyte Technology Co., Ltd. P35T-DS3P iTunes 10.6.1.7 QuickTime 7.7.1 Apple Application Support 2.1.7 iPod Updater Library 10.0d2 CD Driver 2.2.0.1 CD Driver DLL 2.1.1.1 Apple Mobile Device 5.1.1.4 Apple Mobile Device Driver 1.59.0.0 Bonjour 3.0.0.10 (333.10) Gracenote SDK 1.9.5.502 Gracenote MusicID 1.9.5.115 Gracenote Submit 1.9.5.143 Gracenote DSP 1.9.5.45 iTunes Serial Number 001AAD4C0F6E8E00 Current user is an administrator. The current local date and time is 2012-04-07 10:13:51. iTunes is not running in safe mode. WebKit accelerated compositing is enabled. HDCP is not supported. Core Media is supported. Video Display Information ATI Technologies Inc., Radeon X300/X550/X1050 Series (Microsoft Corporation - WDDM) ATI Technologies Inc., Radeon X300/X550/X1050 Series Secondary (Microsoft Corporation - WDDM) **** External Plug-ins Information **** No external plug-ins installed. iPodService 10.6.1.7 is currently running. iTunesHelper 10.6.1.7 is currently running. Apple Mobile Device service 3.3.0.0 is currently running. **** Device Sync Tests **** No iPod, iPhone or iPad found.
Hey there!
I added a picture to the iPod and now I do see it on "My Computer" so cheers for that, and thanks for the explanation on why it wouldn't show with iTunes installed. Really appreciate that
However, I do still get that odd error message, and while it does not affect me directly, would be good to know why it is doing that!
Message was edited by: Billy OzGates
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When I run itunes diagnostic tests, I am told secure link to itunes store failed. My firewall is not blocking itunes. I have tried to download two itunes products and these have failed to download properly. What do I do?
WIndows Vista and 7 uninstall instructions:
http://support.apple.com/kb/HT1923
Windows XP instructions:
http://support.apple.com/kb/HT1925
I would say a removal is necassary! this will not affect the content -
IPhone is not recognized in iTunes -- Diagnostic Tests
Hi, I've been tying to get my iPhone to show up in iTunes for over 10 hours now and to no avail, still can't get it to work. I've tried literally everything...reinstalled iTunes, reinstall drivers, Apple mobile Device service, check usb, and still nothing. It's very frustrating as I can't activate my new iPhone 4. It does recognize it if it goes into DFU/Recovery mode which leads me to believe it is not a hardware problem. When I try to recover the software/firmware, I get a 1004 error so I uusally just kick it out of recovery mode.
Here is the Diagnostic tests from iTunes.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Microsoft Windows XP Service Pack 2 (Build 2600)
Gateway NV78
iTunes 10.5.3.3
QuickTime not available
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0030AFDC0D3121F0
Current user is an administrator.
The current local date and time is 2012-02-22 17:07:07.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 10.5.3.3 (x64) is currently running.
iTunesHelper 10.5.3.3 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
~~~~~~~~~~~~~~~~~~~
Everything is fine, but it can't find my iPhone. I would love help please. Thank you so much!fixed it mate
1. Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and chooseUpdate Driver from the shortcut menu.
2. Click "Browse my computer for driver software."
3. Click "Let me pick from a list of device drivers on my computer."
4. Click the Have Disk button. ** IMPORTANT** (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
5. In the "Install from Disk" dialog, click the Browse button.
6. Use this window to navigate to the following folder:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
7. Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
8. Click OK in the "Install from Disk" dialog.
9. Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly. -
HELP!!!! I am attempting to synch my ipod Classic but have not used itunes for a few years. My ipod refuses to synch & its driving me crazy as I know nothing about computers either. I have run the diagnostics, specifically the Device Synch Tests which report that "no ipod found" although it is showing up clearly in itunes itself. So its recognized and showing me my libraries but is unrecognised when it comes to synching. I gave tried a few tips from previous similar queries (unchecking various boxes) and nothing is working. I am using Windows 7 64. Can anybody assist please??
You could try the DFU restore method in Corrupt iPod classic.
Or visit http://www.apple.com/uk/support/contact/ to explore your support options. Is the device still in warranty?
tt2 -
My ipod touch can't be found when I run a diagnostic test, on 3 different computers!
I have a 64GB 4th generation iPod touch for about a year and half now, but suddenly when I plug it into my computer, it will begin charging but it won't show up in devices under itunes. When I ran a diagnostic test, it says my ipod can't be found. I ran a diagnostic test on 3 different computers that have the latest verison of itunes installed, once on a laptop and twice on a desktop computer and it still can't be found. I've reinstalled itunes and all of it's components and also restarted my ipod. I finally erased all the data off my ipod and set it up as a new ipod (because I can't use it if I set it up as backup) and deleted any recent music I downloaded and it still can't be found. If anyone could help me, please let me know right away or I'll be selling the ipod and buying a new one.
I am not sure what is happening, but I may know how to fix it.
Plug it into a computer, press and hold the lock and home buttons, and the ipod will turn off. When the apple logo appears, let go of the lock button but keep holding the home button until iTunes says it has detected an ipod in recovery mode. -
iTunes shows the iPod is connected but doesn't show it in the drop down menu under Devices, and the "sync" option is grayed out, so I can't sync the nano with iTunes. I ran the diagnostic tests and it shows the device is connected, but it failed the sync test - it said nothing was connected, even though it passed the connectivity test. We've had the iPod for a few months but this is the first time we've tried to do anything with it. It's fully charged but just won't sync. I turned it off, turned it on. I reset it. I restarted the computer. I'm not sure where to go from here.
A couple of things to check:
Are there any backups listed in iTunes/settings/devices? Since backing up is the first step of the sync process, iTunes might be stuck trying to read the content of the last backup in order to replace it with the new one.
Copy the whole backup folder to a safe place, delete the backup from the list afterwards and make sure that the folder has no content after that. The folder is located here:
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
If you do not see the AppData or Application Data folders, you may need to show hidden files
After that, make sure autosync is disabled in iTunes, connect your ipod, right click on it in the device list and choose "backup". If you can backup manually, transfer your purchases the same way, to copy apps and purchased media to your iTunes. If this worked, you should be able to sync again.
To speed up the sync process, copy your photos to your computer prior to the sync and delete them on your ipod before you start.
Message was edited by: Ingo2711 -
ITunes 11.0.2.26 for Windows - No CDs showing up in Library on left - but passes diagnostic test?
I have imported CDs successfully into this latest version of iTunes before. Today when I insert an audio CD to import, nothing show up in the LIbrary to allow me to import it.
I'm running Windows 7 64bit - and Windows recognises and autoplays / plays the audio CD in VLC player with no problem. When I select 'Show CD in iTunes' from the autoplay menu, iTunes opens but no CD shows up.
I ran the iTunes CD diagnostic test (and the other tests) and it passed everything. I've included the log below. This is the case with every CD I've tried.
I've tried uninstalling, and installing a fresh download of iTunes, rebooting several times, removing the lower buffer in the registry, opening iTunes directly from the .exe - as an administrator, nothing I try is making any difference - the CDs simply do now display in iTunes (which is set in the preferences to display tracks).
Any suggestions are most welcome.
Here is the result of the diagnostic test:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
System manufacturer System Product Name
iTunes 11.0.2.26
QuickTime 7.7.3
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00D8B7000311AD40
Current user is not an administrator.
The current local date and time is 2013-03-09 17:26:49.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GTX 680
Intel Corporation, Intel(R) HD Graphics 3000
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 160fcd42601896cda2b56ea8751767d7
iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
B: ATAPI iHBS112 2, Rev PL04
Audio CD in drive.
Found 11 songs on CD, playing time 43:14 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:39:54
Track 3, start time 07:19:08
Track 4, start time 11:25:65
Track 5, start time 16:10:25
Track 6, start time 21:17:09
Track 7, start time 24:46:63
Track 8, start time 28:55:50
Track 9, start time 32:26:48
Track 10, start time 35:45:57
Track 11, start time 40:02:33
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 8 16 24 32 40 48.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.
Force Optical Power Calibration before burn is turned on in the preferences.Mine is a brand new machine. Burning software was installed before iTunes was installed. I am looking at this article which points to a possible problem with the GEAR drivers: http://support.apple.com/kb/TS2308
It also points to the afs.sys and afs2k.sys drivers as a potential problem. I've verified that I don't have these drivers on my machine.
When I go to the GEAR site, it tells you to manually uninstall the GEAR drivers and install the latest ones. First, manual uninstall which involves editing the registry. Really? While I'm quite the expert at registry editing, NO CONSUMER should ever be told to edit the registry to delete anything. Second, if in fact the GEAR drivers are the problem, shouldn't iTunes install the right ones? This is a prime example of poor software engineering at its core. -
Can some one help me with diagnostic test result " apple mobile device driver not found"?
I bought an iPhone 4gs 32gb from Singapore. iso 4. I'm living in Chennai, India. To connect it to my computer (windows XP,), I have downloaded iTunes 10.6.1.7. Unfortunately iTunes is not recognizing my iPhone. I had tried to troubleshoot it by reinstalling iTunes (2 times). I have restarted the apple mobile device from control panel. I try connecting my iphone in another usb port. but no use. I don't know what am I missing?. iTunes opens on my computer. but doesn't recognize my device. when I click on help. it says an "unknown error has occurred. your computer is not connected to internet. please check your internet connection and try again later". I don't know what to do? could you please help me? thank you so much for your help and time.
when I update the usb driver (C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.Double-click the usbaapl file.) I followed the procedure from this site. http://support.apple.com/kb/TS1538 when I finished, it says "the specified location does not contain information about your software"
I did the apple's diagnostics test on my computer. I'm pasting the result for your info.
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
System manufacturer System Product Name
iTunes 10.6.3.25
QuickTime not available
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0013AC2C08548378
Current user is an administrator.
The current local date and time is 2012-06-28 15:23:45.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel(R) G41 Express Chipset
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {D85300A1-330D-41ED-AC5A-EC032B22FBF0}
Description: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller - Packet Scheduler Miniport
IP Address: 192.168.1.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Thu Jun 28 15:17:19 2012
Lease Expires: Fri Jun 29 03:17:19 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
G: Optiarc DVD RW AD-7220A, Rev 1.01
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.6.3.25 is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) N10/ICH7 Family USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.I have the same problem. I think that someone tried my iphone before me because when I want to reset it, I'm invited to enter a password that I didn't set. Also, when I go the Map application, the iphone indicate that I'm locateded in China while I'm in Tunisia. Now, I can't connect to my iphone to itunes, and I can't reset it because it ask me to enter a password that I didn't set.
This is my post:
https://discussions.apple.com/thread/4063223
Please, we need your help. -
My Ipod Classic shows a red circle with a cross in the middle. I've completed diagnostic tests which have popped up, however any HP/FW/Hard Drive tests freeze the ipod, as if the hard drive won't spin. What do I do?
After holding down the Select and Play/Pause button, I was able to restart the Ipod and then it brought me to a Diagnositc test. I have tried doing both the Mannual and Annual test on the ipod however in each test, the ipod freezes on different access tests. The HP (headphones) test, shows the headphones are detected, but then if it tries to play a song to make sure they work it freezes and goes back to the red cross. I have looked at various other questions regarding the FW cable, however I don't believe i have such a cabel. Then the Hard Drive test freezes up and I can hear a ticking noise coming from the drive but it doesnt seem to be spinning. Alongside these test issues, any computer cannot see the Ipod when plugged in (including itunes). Therefore some tests for the USB drive cannot be completed. I do not recall dropping it badly, though I have dropped it previously. Does all this mean there is damage to the drive? Should I instead take it to an apple store?
Many ThanksThe stats look fine. Try the DFU Restore method shown in Corrupt iPod classic. It may pay to disable any anti-virus software and use the staged transfer method to reload data, assuming you get that far.
tt2 -
Sorry this is the 1st time on here. The diagnostic test said that I did not have a safe connection. I have even went as far as to delete Itunes from my computer twice and reinstall, but still luck. I have read several suggestions on here, but still to no avail. Please help me!!
Hi Dalegu219,
Thanks for visiting Apple Support Communities.
If your iTunes library is on an external hard drive, but iTunes is not recognizing the library, first make sure the right library is selected.
You can use these steps to make sure iTunes is opening the library on your external drive:
If iTunes is running, quit iTunes.
If you're using Windows, hold down the Shift key and from the Start menu, choose All Programs > iTunes > iTunes.
If you're using a Mac, open iTunes and immediately hold down the Option key.
You should see one of these screens:
Pick Choose Library and locate the library on your external hard drive.
From:
iTunes: How to open an alternate iTunes Library file or create a new one - Apple Support
If the right library is selected, but you do not see your songs, try re-creating the library using the instructions found here:
iTunes: How to re-create your iTunes library and playlists - Apple Support
Best Regards,
Jeremy -
I just tried to print off some itunes advice but my computer froze. I re-booted it and ran the ipod diagnostic test again to get back to the screen I was on. This time "Secure Link to i tunes store failed" AND "i tunes helper not running" both appeared. Please help, all I can see is "Appears in Windows but not iTunes" at the top of the screen. Even though I only vaguely know what that means, I don't think that's the help I need.
I just tried to print off some itunes advice but my computer froze. I re-booted it and ran the ipod diagnostic test again to get back to the screen I was on. This time "Secure Link to i tunes store failed" AND "i tunes helper not running" both appeared. Please help, all I can see is "Appears in Windows but not iTunes" at the top of the screen. Even though I only vaguely know what that means, I don't think that's the help I need.
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IPod found by iTunes but music won't sync???
iTunes recognized my iPod device but the sync test says no iPod found and music won't sync...any suggestions???
Remove and reinstall iTunes by:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Next, try
Try DFU mode and then restore to factory settings/new iPod via iTunes
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Try on another computer as a test to help determine if you have an iPod or computer problem. You will have to restore the iPod on this computer.
- Last, make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
I was trying to add an itunes library to my computer, and now my itunes library can not be found. An ipod can be synced with only one iTunes library at a time. How can I find my Itunes library, complete with playlists ?
I have the same problem too and tried alot of things like time zone , restarting or changing DNS of wifi connection to 8.8.8.8 still nothing happens .. !!
iPhone 5s, iOS 8.3 -
I have been given a new ipod nano to replace my much loved but old ipod. When I plug it into my laptop to sync it I get an error message stating "itunes.exe - entry point not found. The procedure entry point AVCFAAssetCreateWithByteStreanAndOptions could not be located in the dynamic link library
AVFoundationCF.dll" I cannot acces my itunes or download a new versiona as this keeps flashing up. Any ideas? Please help, my life is meaningless without my music!!Also I now can`t access any of my itunes library and am concerned that if I remove it from my computer I will lose everything as I have no option of accessing and therefore backing anything up. Any ideas?
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i got my ipod touch 4th generation and when i first connected it to itunes it would say device found on my computer but on itunes it would say no device found so im stuck with the connect to itunes symbol on my ipod touch like when u first turn it on
Try here. Start with the one the best fits your symptoms.
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
iPod not recognized in 'My Computer' and in iTunes for Windows
iPod: Does not appear in Windows or iTunes and Device Manager is empty
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