Itunes did not remove old version to update to new version

after many attempts itunes will still say couldnot remove old version and fails to update! Ihave tried revo uninstall, ccleaner, regedit removing all to do with itunes,Apple,bonjour,quicktime to no avail please HELP! SOS

Perfect, thanks.
old version of itunes cannot be removed.contact technical support group.
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Similar Messages

IWork updates did not Remove old Ver.

The new Pages-Numbers-Keynote updates did not remove older versions. Delete them myself I guess?

Gregory:
WAIT! Before you delete the old versions (which should be in a folder named: "iWork '09", I would strongly recommend that you KEEP the old versions around for a while.
Apple has stripped out a lot of functionality from the new iWorks apps, basically dumbing them down to be more compatible with the more limited iDevice versions. I would keep the old versions around indefinitely because you may find that they have some functionality that you want that the new iWork apps don't have.

ITunes will not open because library was created by newer version???

I am still using iTunes 9.2.1 and am not ready to go with v10.
I tried to open iTunes and got the message:
The file "iTunes Library" cannot be read because it was created by a newer version of iTunes.
I did notice that the last time I opened it, it looked a little different but went on with a sync of my 1st.gen AppleTV and then closed out.
I have not downloaded and upgraded to the newer version 10.
I have never had higher than 9.2.1 so I couldn't help but wonder if in some way I am being forced to go the newer v10.
Harold

I have discovered this:
I could not open iTunes as I previously stated in the normal method.
However, it will open when I created a quicktime movie from iMovies and prepared it for iTunes. When I click on the quicktime movie to play it will open iTunes to play the movie. That is when I see the different icons, etc.
I had something called ‘Ping’ to disable because I care nothing about that.
It does not look the same as I am use to with 9.2.1.
I went to the file menu> about> and low and behold it comes up ITUNES 10.
Remember, I have not downloaded ver.10 at any point so it must have come through a back door somehow.
So, I looked in my applications to see if iTunes app has changed. No, it still shows 9.2.1. I did a search in spotlight for iTunes 10 and nothing shows up. Go figure!
I am not a happy camper at this time and need to hear from Apple about this.
I am not ready to go to v10 and want an explanation.
I am not ready to go with v10 because I wanted to see how it effects my 1st. gen. AppleTV.
I don’t want to loose all the downloads I have on a device that I really like.
The new AppleTV has no hard drive and thus stores nothing as I understand it.
I have many TV programs purchased and stored from the History, Travel and Natl. Geographic, etc. channels.
Harold

Please help with a website for job apllication. I did not have this problem before updating to new firefox!

I am applying for positions through lake county reg. off. ed. I can get on website but when I actually apply for jobs it does not go the correct page. This was not an issue before getting the new firefox

I do not have a solution, just the same complaint. ***! ! I just used the iTunes store 2 weeks ago and now, after reviewing everything they asked for including ID/Pass/ Account Info etc. I can't even get into the store. I have tried asking at the Mac store and it has all been to no avail. I was perfectly happy with iTunes before all of this ********... seriously what is the issue with iTunes? They ask me to upload a new version (with no system specs anywhere that I can find on the page) and then say it can't utilized because of system inadequacy. It is exceedingly frustrating.

Why did I lose my applications when updating to new version?

I have just updated to the latest version for my iPad. Lost all applications. In fact it has taken my iPhone4 applications and put it on the iPad. WHY????????????? Please help. Thanks

You can sync the apps back to the iPad if they are in iTunes on your computer.
Connect the iPad to the PC and launch iTunes - If you auto sync, let the process complete.
Click on the iPad name on the left sidebar of iTunes under the devices heading.
Click on the Apps Tab at the top of the iTunes window on the right.
Click on each app that you want to sync to the device - uncheck each app that you do not want to sync
Click on the Sync Apps Heading
Click on Apply in the lower right corner of the iTunes window.
iTunes will now remember the iPad's configuration for the next time that you sync. Do the same thing with your iPhone - iTunes will remember that configuration as well.
You can always download apps again at no charge (if all else fails) as long as you use the same Apple ID that you bought them with.
Downloading past purchases
http://support.apple.com/kb/ht2519

HT1766 iphone 3gs could not activate after trying to update to new version

in the middle of updating, the itune shows that the iphone was not installed, but it is. Have try numbers of time but still the same, anyone can help me on that??

This is most likely because it was jailbroken. In which case, your phone is now permanently disabled.

I tried to update my nephew iphone 4 version 4.3.4 (8k2), I did back-up everything before attempting to update and the result when I click down-load and update, it does not update instead it says, itunes could not contact the iphone software update etc.

Hi to all,
I tried to update my nephew iphone 4 version 4.3.4 (8k2), I did back-up everything before attempting to update and the result when I click down-load and update, it does not update instead it says, itunes could not contact the iphone software update server because you are not connected to the internet. I did check my wire-less connections and the connection from my PC to wire-less is hundred percent okay. I did search using google.com to confirm and my connections is good. Is there any problem regardings my firewalls or any help will be appreciated. Thanks

Hi bosefire,
Thanks for visiting Apple Support Communities.
You can use the steps in this article to troubleshoot your iTunes connection:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Regards,
Jeremy

After moving my itunes library from my old WinXP computer to my new Win7 computer, itunes gives a warning that my content on my phone must be removed and re-synced. I want to merge changes/updates on my phone with my itunes library as normal, not erase it

After moving my itunes library from my old WinXP computer to my new Win7 computer, itunes gives a warning that my content on my phone must be removed and re-synced. I want to merge changes/updates on my phone with my itunes library as normal, not erase it & replace it. My updates/changes will be lost.
How do I merge content on my iPhone & content in iTunes together?

Hopefully you still have the original library and can redo the migration...
These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
Note if you have iOS devices and haven't moved your contacts and calendar items across then you should create one dummy entry of each in your new profile and iTunes should merge the existing data from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library or a backup then then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
tt2

HT1203 I am trying to restore my iTunes library after updating to latest version. How to I get to the iTunes library? I am using Firefox. users\username\Music\iTunes did not bring me there.x

Just updated to latest iTunes. My library is missing playlists, some playlists are incomplete. User\username\Music\iTunes did not bring up a link to restore my library. Using Firefox, Windows Vista

Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2

HT1923 I could not update the new version of itunes. I uninstalled the previous version, but I cannot get the new version to update on my windows 7 i5 pc..any solutions? thanks

I could not update the new version of itunes 11.1.4.
It told me to uninstall the old version, but I cannot install the new version.
Any help?/ solutions?
Thank you

Hello jasopz,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Best of luck,
Mario

HT1692 After synching, I updated to newer version of iTunes. I do not have contacts on my phone - but I have all the messages and photos there still. How do I find my missing contacts?

After synching, I updated to newer version of iTunes. I do not have contacts on my phone - but I have all the messages and photos there still. How do I find my missing contacts?

Still no success.
My problem, in part, is that I have 2 iphones. I transferred one to another computer that now syncs with iCloud. The other phone I was updating today on my old computer. It was recognised by iTunes, and automatically synched. Then I updated it to a newer version of iTunes, and lost my contacts on that iPhone. I have trawled to Windows Contacts but to no avail.

Java update 2012-006 did not remove Java plugin from any browser

I successfully installed Java update 2012-006 via Software Update on my iMac running OS X Lion 10.7.5 (German) and it updated the Java runtime to version 1.6.0_37 and removed the Java Preferences application as expected, but it did not remove the Java plugin from any browser!
Safari and Firefox can still use the Java plugin as before.
I repaired permissions, rebooted, manually downloaded Java update 2012-006 and successfully installed it again without any change to the Java plugin: it is still present on my system and fully functional from any browser!
The web is full with messages from users missing the Java plugin after installing this update - but I could not find anything about the plugin not being removed!
Is anyone experiencing the same behaviour under Lion? I thought this would happen only under Snow Leopard...
What should I do now? Can I really trust this "successfull installation" of Java update 2012-006 on my system?
Thanks,
Michael

Thanks - I will keep the symlink in place and I won't touch the Deploy bundle, because I need the plugin in Safari and I don't need Oracle's Java 7 for now...
If the plugin is supposed to stay in the Deploy bundle, this could help others who miss the plugin - they could just recreate the symlink, right?
To summarize I think we can state, that the Java update 2012-006 for Lion and Mountain Lion sometimes leaves the symlink in /Library/Internet Plugins/ untouched.
The circumstances that lead to this behaviour are still unknown.
The install log in Console shows that the scripts to create links and to delete obsolete files ran okay, but there was an error with the "postinstall" script. In spite of this the installation succeeded:
Oct 20 16:24:52 michaels-imac Installer[284]: Java für OS X 2012-006 Installation Log
Oct 20 16:25:56 michaels-imac _securityagent[305]: Running Install Scripts . . .
Oct 20 16:25:56 michaels-imac _securityagent[307]: Begin script: createlinks
Oct 20 16:25:56 michaels-imac _securityagent[309]: End script: createlinks
Oct 20 16:25:56 michaels-imac _securityagent[310]: Begin script: deleteObsoleteFiles
Oct 20 16:25:56 michaels-imac _securityagent[314]: End script: deleteObsoleteFiles
Oct 20 16:25:56 michaels-imac _securityagent[318]: Running Install Scripts . . .
Oct 20 16:25:56 michaels-imac _securityagent[320]: Begin script: postinstall.sh
Oct 20 16:25:56 michaels-imac installd[295]: postinstall: launchctl: Error unloading: com.apple.mrt.uiagent
Oct 20 16:25:56 michaels-imac installd[295]: postinstall: com.apple.mrt.uiagent: Invalid argument
Oct 20 16:25:56 michaels-imac installd[295]: postinstall: launchctl: Error unloading: com.apple.mrt.uiagent
Oct 20 16:25:56 michaels-imac installd[295]: postinstall: launchctl: Error unloading: com.apple.mrt
Oct 20 16:25:56 michaels-imac _securityagent[334]: End script: postinstall.sh
Oct 20 16:25:56 michaels-imac installd[295]: Installed "Java für OS X 2012-006" ()
Oct 20 16:25:56 michaels-imac Installer[284]: Displaying 'Install Succeeded' UI.
Does anybody know what "com.apple.mrt.uiagent" and "com.apple.mrt" stands for?
Obviously the "postinstall" script provides an invalid argument (at least on my system).
I have no idea if this is related to the Java Plugin symlink not being removed...

I updated os on my iphone and itunes did not transfer my apps, what can i do?

I updated my iphone 4 to IOS 5, in the processs itunes asked me if i wanted to transfer my purchased apps to my iphone, I clicked on transfer, however itunes did not transfer the apps and removed them from my iphone. How can i recover the apps I purchased?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
For device connectivity issues see TS1538: iOS: Device not recognized in iTunes for Windows, in particular section 5, and TS4062: iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi syncing.
tt2

I just updated my iTunes and I do not like the newer version.....can I go back to the earlier version?? This new version does not have the iTunes DJ nor does is show at the bottom as in the earlier version how many songs and the size of my library.

I just updated my iTunes on 12-7-2012 and I do not like the newer version.....can I go back to the earlier version?? This new version does not have the iTunes DJ nor does is show at the bottom as in the earlier version how many songs and the size of my library.

To do this in iMovie 11. use the SHARE menu. Share your project using the Share menu and choose Export Using QuickTime.
In the Dialog box that comes up, choose Sound to AIFF, or one of the other sound options. This will create a file that you can drag into iTubes.

The latest version of iTunes did not install properly on my Windows 7 PC. I am getting the following error message: "Service 'Apple Mobile Device' failed to start. Verify that you have sufficient privileges to start system services." Can anyone help?

The latest version of iTunes did not install properly on my Windows 7-64bit PC. I am getting the following error message: "Service 'Apple Mobile Device' failed to start. Verify that you have sufficient privileges to start system services."
I have tried the following troubleshooting steps without success:
Restart PC
Uninstall iTunes and attempt to reinstall
Verify that I am signed in as an administrator
Download and save iTunes64Setup file, right-click, and run as Administrator
Disable Norton antivirus software
Any suggestions would be greatly appreciated!

Hi Iss9243,
Welcome to the Support Communities!
You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue. Hope it helps ....
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Judy

Itunes did not remove old version to update to new version

Similar Messages

Maybe you are looking for