ITunes do not detect / recognize iPod Touch 64 GB
Hello Everyone,
I am Aaron from South India. Recently, I bought my first Apple product - brand new iPod Touch 64 GB.
I connected it to the Computer (Windows XP with iTunes 2009) in our Church. The iPod connected to the system without any issues, allowed me to set the initial settings in iTunes and I was able to sync some movies and music files wonderfully.
Later, I installed the same iTunes in my system (Windows XP) at home and tried to connect my iPod. My computer recognized the iPod as a Camera and displayed it under "Scanners and Cameras". Then I started the iTunes and the iTunes couldn't recognize it. I ran the Diagnostics under the [Help] menu and the result is that "No iPhone / iPod found" though the iPod is connected to the Computer. I tried the following to solve this issue:
1. I tried unistalling and reinstalling the iTunes. - Failed.
2. Deleted the iPod under the "Scanners and Cameras" and tried the reinstallation of iTunes - Failed.
3. Stopped the Apple Services and restarted the Services - Failed.
4. Uninstalled all the Apple sofrwares through Add / Remove Programs in the following order:
iTunes
quicktime
Apple Software Update
Apple Mobile Device Support
Bonjour
Restarted the system and reinstalled iTunes. - Failed.
5. Had iTunes already running. Connected the iPod, holded the Top Button and Home button at the same time, waited for apple icon to appear on screen, let go the top button, continued to hold the Home button. Theoretically, iTunes should display a message if I want to restore and I should have clicked "Yes". Unfortunately, nothing happened. - Failed
Can someone shed some light please? Appreciate your valuable help!
Regards
Gokul
No... that didn't work... installing iTunes over iTunes again too didn't work.
I think the problem could be that when I plug the iPod, the system recognizes it as a "Camera" and not as a Apple Device...
Does anyone know how to handle this?
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Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
TOSHIBA Satellite C850
iTunes 11.1.0.126
QuickTime 7.7.3
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00B0BA680B2180C0
Current user is not an administrator.
The current local date and time is 2013-09-29 10:42:33.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., AMD Radeon HD 7610M
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 92220d976ab0b8c63c0177f32ea11f2a
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {02C24225-8DAA-4B64-AEF8-F99B768163DF}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 10:00:00 1970
Lease Expires: Thu Jan 01 10:00:00 1970
DNS Servers:
Adapter Name: {361C1EDB-11BC-4243-BB9B-5572948DA81C}
Description: Realtek PCIe FE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 10:00:00 1970
Lease Expires: Thu Jan 01 10:00:00 1970
DNS Servers:
Adapter Name: {C44FCF69-BA8C-4927-9EF6-BC8A02EE6A5B}
Description: Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC
IP Address: 10.0.0.57
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.0.138
DHCP Enabled: Yes
DHCP Server: 10.0.0.138
Lease Obtained: Sun Sep 29 10:16:28 2013
Lease Expires: Sun Sep 29 11:16:28 2013
DNS Servers: 10.0.0.138
Adapter Name: {4776229F-6D63-4E3E-9916-CDAD17D16E56}
Description: Hamachi Network Interface
IP Address: 25.171.215.221
Subnet Mask: 255.0.0.0
Default Gateway: 25.0.0.1
DHCP Enabled: Yes
DHCP Server: 25.0.0.1
Lease Obtained: Sun Sep 29 10:37:51 2013
Lease Expires: Sun Sep 29 10:42:06 2013
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-09-29 10:38:34.
**** Device Connectivity Tests ****
iPodService 11.1.0.126 (x64) is currently running.
iTunesHelper 11.1.0.126 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26. Device is working properly.
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D. Device is working properly.
Intel(R) USB 3.0 eXtensible Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch (4th generation) running firmware version 6.1.3
Serial Number: CCQFT4MCDCP7
iPhone 4S running firmware version 5.1.1
Serial Number: DNPH8QYBDTD1
iPad 2 running firmware version 5.1.1
Serial Number: DMPJ1QF5DFHW
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