Itunes does not recognise ipod touch

i've reinstalled the latest version of itunes plus ios 6 and followed the troubleshooting sections for Windows 7 PC but itunes does not recognise the ipod touch.  the USB cable is ok (charges the ipod anyway) but when I run diagnostics it does not see an ipod.

iOS: Device not recognized in iTunes for Windows
Try another computer to help determine if you have an iPod or computer problem.

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