Itunes does not recognise ipod

my itunes (latest version) does not recognise neither my ipod nor ipad... what do you think the problem is? why is it happening??

I have similar problems to Andy McClusky only I use a Mac. My mac has had recent updates and can see the ipod but will not let me put new music on. It states that I need an update to Mac OS 10.2.8 or higher. I have 10.3.9.
Can anybody help me? First pint is on me!!

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