Itunes does not recognise my phone and wont sync - it charges it but does not know device plugged in! |Help!!\
When I plug my pnone into pc, it charges but is not recognised in itunes! I cannot sync etc.. why is this? please help!
Hi Rebeccaegan,
Welcome to the Support Communities!
Try the specific steps below for your iPhone first:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If the issue is not resolved, you may need to uninstall iTunes and all of it's components, and reinstall the latest version as explained in this article:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
I hope this information helps ....
- Judy
Similar Messages
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I have a brand new i phone 4s and i have updated the soft ware to the 5.1 and tried to restore it to download my old contacts and apps etc. and my computer now wont recognise my phone and itunes will not do anything can any body help please???? i need this sorting asap xxxxxxx
see if this link helps http://support.apple.com/kb/TS1538
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Had an update error now itunes will not recognise my phone and it is frozen
I tried to update my iphone 3g tonight and it encountered an error. Now itunes will not recognise the phone and it is frozen on a screen telling me to connect it to itunes. I have turned it on and off and it remains stuck. I have restarted my computer and itunes and no change.
Hey- just went through something similar - and I'm sorry I don't have the perfect answer... bc mine did what you are saying except my itunes did recognize that "an iphone" was connected and so it suggested that I do a recovery-mode restore on it and then I did a back up restore via itunes to get my most recent back up transferred to my iphone, and then it finally listed my phone as "xxx's iphone" in itunes.... here's the link I used: http://www.copytrans.net/blog/how-to-restore-iphone-after-updating-to-ios-7/ and I also used: http://support.apple.com/kb/HT1808
I think what you are saying is that itunes doesn't even recognize that your iphone is plugged in - so you can't start the recovery process? I DO know that in the hours of me muddling through the internet - googling this issue - that I did see other posts of those who plugged into itunes, and it didn't recognize their iphone, but they DID have suggestions on how to deal with the problem... while I don't have "the" solution, I wanted you to know I did see an answer out there - just skimmed past it as I was searching for mine... sorry I don't remember good luck! -
I've just bought an iPhone 5S in the UK, seems like a big mistake, but luckily by law we can return goods, which is exactly what is going to happen if I cant get this to work. This is my business phone, not having it functional can cost me money.
I have turned off sync to icloud from the phone for both my contacts and calendar, as told on itunes. However, iTunes still says they are synced from iCloud and wont sync to my PC, why and how do I fix it so that it doesnt go to iCloud for anything ?
The phone currently has no contacts or calendar information installed.
PC is HP Probook 4730s running Windows 7, Professional, version 6.1.7601 Service Pack 1 Build 7601.I'm happy you figured it out and just try to keep in mind that not everyone you talk to at support will give the same advice or have the same knowledge. Just like those who contribute to these forums. Sometimes Google is your best friend.
I agree that Apple could probably make it easier, but as of yet prefer security over freedom. (sound famaliar?)
Anyway, if you choose to do so, you can leave feedback here:
Apple.com Feedback
Apple Support Feedback
Developer Feedback
Product Feedback
QuickTime Feedback
Search Feedback -
I have an iphone 4 and so does my daughter ... in my Settings screen i have a Personal Hotspot but she does not! How do we get one on her phone and is there a charge!
from Apple doc:
iOS: System requirements for Personal Hotspot
Learn the system requirements for Personal Hotspot on your iPhone, iPad, and iPad Mini.
To use this feature, your wireless carrier must offer Personal Hotspot and your devices must meet certain system requirements.
System requirements
The table below lists the iPhone and iPad (Wi-Fi + Cellular models) capable of Personal Hotspot and which connections they can use to share cellular data with another device:
USB
Bluetooth
Wi-Fi
iPhone 4 or later
✓
✓
✓
iPhone 3GS and iPhone 3G*
✓
✓
iPad (3rd generation or later) Wi-Fi + Cellular
✓
✓
✓
iPad mini Wi-Fi + Cellular
✓
✓
✓
* On iPhone 3G, Personal Hotspot is referred to as Internet tethering.
To connect to a Personal Hotspot, your device requires:
Wi-Fi: Support for 802.11g/n using WPA2 encryption.
USB: Mac or PC with iTunes 9.2 or later installed.
Bluetooth: Mac OS X v10.4.11 or Windows.
Carrier requirements
Verify that your carrier supports Personal Hotspot for your device and that you have Personal Hotspot enabled on your cellular plan:
iPhone: View a list of carriers that support Personal Hotspot on the iPhone.
iPad and iPad mini: Check with your carrier for availability.
Additional Information
Find more information on using Personal Hotspot. -
how do I back up my iphone. I am on my itunes and I have a new I phone and have transfered the all contacts but my apps are not transferrring?
Configuration.
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First, I've read the manual. This new Nano won't sync and won't charge. Itunes does recognize the device. When it's connected to a Windows PC, the battery indictor shows charged. When it's not connected, the indicator shows no charge. I've tried this on two PCS without success.
Maybe the Nano you got is defective. Have it replaced.
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I have smashed the screen on my phone and need to back it up but as i cannot enter my passcode itunes will not let me connect. Is there a way round this?
no
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my phone is in recovery mode before its was off and however ifs get on showing connect to itunes but now in recovery mode its showing itunes is restoring software on phone and and above its showing waiting for phone but not moving further what shold i do
Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
But... if the Device has been Modified... this will Not necessarily work. -
I purchased songs from iTunes Radio on my iPhone, but now the only place they will show up is in the iTunes Store app on my phone, even after syncing to my computer a million times, the songs do not show up in my library or anywhere else. My phone is not syncing properly, I wanted to add another playlist to it that I created on my Mac. I pluged in my phone and made sure the playlist I wanted to add was checked to be on my phone when I synced.
The playlist I wanted to add was "Country." It is clearly checked. I also wanted to add the "Recently Added" playlist, which I also checked before sycing. Currently, my phone only has the "Purchased" playlist and my "All Songs" playlist on it. When I hit sync, iTunes added another playlist automatically added another playlist to the list above and checked it. It was titled "ALL SONGS 1" and had ten fewer songs in it than the playlist I had created, "ALL SONGS" had. This playlist, however does not show up on my phone after syncing, nor does "Country" or "Recently Added." (Every time I sync, another playlist is created as "ALL SONGS 2, 3, 4, etc.") One of the songs (I have not, yet checked the other songs) that I purchased from within iTunes Radio shows up in the "ALL SONGS 1" on this screen:
But does not show up anywhere else. This playlist does not show up anywhere but the two screens above. The ALL SONGS 1 or 2 playlists do not show up here:
When I search for those song in my library, it shows that I do not have them:
But if I go to the iTunes store, I get the play button and not the price of the song:
This is what things look like from my phone's side of things:
"Summertime Sadness," one of the songs I bought from iTunes Radio, does not show up in the iTunes store under purchased "All" or "Not on This iPhone"
But, it does show up under "Recent Purchases"
Also, this is what playlists are on my phone after syncing a million times:
Only what was on there before I started any of this. "Summertime Sadness" and the other songs I bought from inside iTunes Radio, do not show up in either of these playlists. Please, help me.Hi Petrafin,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
You can download your purchases directly to your computer.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Cheers,
- Judy -
Why my ipodmy ipod displays do not disconnect and wont sync but can be restored?
why my ipodmy ipod displays do not disconnect and wont sync but can be restored?
If it is a problem than I have it too. Mine does the
same as long as I don't stop the device via the
little green arrow icon (USB manager) down by the
clock.
I never really need to use the Ipod when it is hooked
into the PC because everything is done through
iTunes. I just thought it said "do not disconnect"
because it was associated with both iTunes and the PC
as a hard disk.
If I stop the device or "eject" the iPod, it goes
from do not disconnect to the normal menu tree.
So when you take the USB cable out of the iPod, it goes back to normal?
If that's what you mean, mine does that too.
It's just that I read that if you remove the USB cable from your iPod while it says 'do not disconnect', it can wipe all your music.... -
My ipod touch gen 5 is disabled and wont sync, i tried to reinstall the itunes (yes, the latest version) but still itunes doesnt recognized my device. help
Did you place the iPod in recovery mode? That is required for a disabled iPod
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
HT1386 i have the 64bit i tunes and my phone still wont sync
i have the 64bit i tunes and my phone still wont sync
"This iphone cannot be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64-bit version of i tunes" this is the message that pops up when i plug my phone in
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I downloaded an app in the itunes app store on my pc and it's in my library, but it will not show up when i click ipod then apps?
You need to sync the app to the iPod
iTunes: Syncing media content to iOS devices and iPod
Is the app compatible with your model iPod and iOS?
Are any Restrictions set that would prevent installing the app on your iPod? Settings>General>Restrictions
Do any apps no sync to the iPod?
Does any media now sync to the iPod?
Have you successfully synced aps to this iPod from this iTunes library before? -
Re-installed osx now iPhone see's iTunes as a "new" computer and wont sync
Help please:)
I had a critical hard drive failure and had not backed up my data.
After a clean install of osx on the same computer with the same hardware, I updated itunes to the latest version. (all fine so far).
before the new install I had sync'd my iPhone and sync'd the iTunes account, music, videos etc to my iPhone.
Now when I try and sync the iPhone I get a message telling me that I can either "cancel" or wipe the iphone and sync from scratch because the "library" is on a new computer !
arrgghh... it's the same box same everything. I even used the same name to re-install osx on my iMac but the iphone and itunes still see's the itunes library as a different computer and wont let me sync without wiping the iphone of all it's data which I cant do. It's all I have left out of about $800 dollars worth of purchased music and stuff. Everything else was lost when I had to wipe the hard drive clean on the iMac!
Any help please !!
I just want to be able to sync my iPhone with iTunes so I can a) get some of my music & stuff back and b) update my apple account details and c) start sync'ing my iPhone again without worrying about wiping it out !*it's the same box same everything. I even used the same name to re-install osx on my iMac*
It's the same computer but not the same iTunes library, as you've said in your post the original library was erased. Your iPhone was linked to your previous library, it's not linked to the computer. I presume that all your songs etc. were also erased since you haven't mentioned a back-up anywhere.
If you only want to copy your purchases to the computer that can be done using iTunes, you'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
For everything else (including purchases) there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod Touch or iPhone. You'll find that they have varying degrees of functionality and some will transfer data (such as playcounts and ratings), movies, videos, photos, podcasts and games as well.
A selection of iPod/iPhone to iTunes utilities:
Senuti Mac Only (iPod Touch & iPhone compatible)
Music Rescue Mac & Windows (iPhone and iPod Touch compatible)
iGadget Mac & Windows (iPhone and iPod Touch compatible)
iRepo Mac & Windows (iPhone and iPod Touch compatible)
iPod Access Mac & Windows (iPhone and iPod Touch compatible)
TouchCopy Mac & Windows (iPhone and iPod Touch compatible)
You might also want to check out these pages for future reference:
How to back up your media in iTunes
Back up your iTunes library by copying to an external hard drive
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