Itunes does not recognize iphone during os update
During the update of the os the phone swiches to recovery iboot mode. The pc then loses contact and doesn't recognize it anymore. When i attach the phone to another pc it recognizes the recover mode of the phone and it can be switch back to factory settings.
Everytime i start itunes it gives an message:
The software needed for communication with Ipods and mobile phones is not corectly installed. Do you want iTunes to repair the problem.
But the fix is apperently not working because the next time i start the message remains.
The problem of not recognizing the ipone does not exsist during normal iphone sync, only after installing a new OS.
I already tried:
- removing itunes, all drivers, all apple software and reinstalling everything
- http://support.apple.com/kb/TS1495
- i only found this error message in the log iPod Service:
cannot find event-id 0 from source iPod Service. [...] service started
Anybody any suggestions? Please let me know?
Greetings,
Alex
Refer to this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
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Windows XP: Click Start > Run. In the resulting dialog, type devmgmt.msc and press Return.
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