ITunes doesn't communicate with Nano

I have tried forfive days to get my Nano to work... I always get the same error message saying that iTunes cannot comunicate with the iPod and that I have to install it again. I also get an error in the iPod updater. I already tried everything in the troubleshooting here and I called tech support too, I even exchanged the nano for a new one... still I get the same exact error message. I have no idea what to do! I've wanted an iPod ever since it came out and now that I have it it's such a big dissapointment! Please help
I'm using an hp pavilion notebook with windows XP and the laptop isn't over a year old!
2GB black iPod Nano    

I am having the exact same problem and I am afraid that I will lose my library and all the music I purchased by reinstalling ITunes. Please help. I am creating great personal CD's - but what do I have an IPod for then?
Dell Dimension 4550   Windows XP  

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    Nevermind. I uninstalled ITunes completely as well as the IPOD updater program (I think that's what it was basically called) that was installed on my system. I then rebooted, tested the Nano to make sure Windows recognized it, then tested it (successfully) with Winamp and the Winamp IPOD plugin. It was already working properly with Winamp and the IPOD plugin even when ITunes wasn't recognizing it so there was no change there. Once everything checked out I reinstalled the current version of ITunes and it FINALLY recognized the IPOD. It said there was a new software version available for the Nano so I went ahead and allowed it to download and install the update to 1.1. The update went smoothly and once the Nano restarted ITunes again recognized it. No clue what the problem was that created this error condition initially, but perhaps someone else will benefit from this information. I would have thought that reinstalling ITunes at least 3 times, including 2 version upgrades, would have resolved the problem, but it took removing ITunes and the IPOD software completely to resolve it.
    I'm a longtime happy owner of an IPOD Mini and bought
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    great. I have two identical P4 Sony Vaios that I
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    keep them as identical as possible. It's been some
    months though since I've backed up/cloned my primary
    laptop to the secondary, and the 2nd Gen Nano isn't
    being recognized by ITunes on my primary laptop, only
    my secondary laptop. However Windows recognizes the
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    ports (I haven't tried my Mini recently), and I can
    browse the file system of the Nano, but ITunes just
    doesn't see it.
    As I mentioned, my secondary laptop works just fine
    with the Nano, both Windows XP AND ITunes recognizes
    it and can update it, but I don't want to have to use
    that computer JUST for updating my IPOD, and pretty
    soon I need to back up my primary laptop to my
    secondary. I've actually only been holding off on
    that because I can't get my Nano to be recgonized by
    ITunes with my primary laptop and don't want to screw
    them both up. Cloning my secondary laptop to become
    my primary isn't an option, the file system is many
    months outdated, I need to get the Nano working with
    ITunes on my primary laptop.
    This is definitely a software/driver/service issue, I
    can take the hard drive out of my secondary laptop,
    put it in my primary, and ITunes will recognize the
    Nano just fine. I can take the hard drive out of my
    primary laptop, put it in my secondary, and ITunes
    can't see the Ipod. I've upgraded ITunes twice on
    the primary laptop in the last few months with no
    improvement, so that hasn't helped.
    I really don't know what else to do at this point, I
    was under the impression that any drivers needed are
    installed by ITunes, and as long as Windows
    recognizes the device (which it does) everything
    should be fine and ITunes should recognize it. I've
    checked my services and there is only one IPOD
    related service that I've found (it's actually called
    "Ipod Service") and I've confirmed that service is
    running and starts automatically. I presume that
    service is needed and isn't a legacy from my IPOD
    Mini and an old version of ITunes.
    If, after digesting the above information, anyone has
    any suggestions, please let me know. This has gotten
    to be somewhat annoying.
    Thanks
    P4   Windows XP Pro  
    P4   Windows XP Pro  

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    I missed a comment in my previous post. In msconfig I had some services not checked and I turned them all on, including the Portable Media Service number service.
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    logitechdesktopmessenger.exe c:\program files\logitech\desktop messenger\8876480\program\logitechdesktopmessenger.exe 256 8 1048576 5242880 9/21/2006 6:08 PM 2.30.04 36.00 KB (36,864 bytes) 8/16/2006 10:16 AM
    logitray.exe c:\program files\logitech\video\logitray.exe 1884 8 204800 1413120 9/21/2006 6:08 PM 8.4.1.1092 212.00 KB (217,088 bytes) 6/1/2004 11:03 AM
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    mcshield.exe c:\program files\network associates\virusscan\mcshield.exe 1044 13 204800 1413120 9/21/2006 6:08 PM 8.0.0.251 216.01 KB (221,191 bytes) 9/22/2004 8:00 PM
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    notepad.exe c:\windows\system32\notepad.exe 4036 8 204800 1413120 9/21/2006 6:27 PM 5.1.2600.2180 (xpspsp2rtm.040803-2158) 67.50 KB (69,120 bytes) 8/29/2002 3:00 AM
    nvsvc32.exe c:\windows\system32\nvsvc32.exe 1176 8 204800 1413120 9/21/2006 6:08 PM 6.14.10.8421 140.07 KB (143,436 bytes) 3/9/2006 3:29 PM
    services.exe c:\windows\system32\services.exe 736 9 204800 1413120 9/21/2006 6:08 PM 5.1.2600.2180 (xpspsp2rtm.040803-2158) 105.50 KB (108,032 bytes) 8/29/2002 3:00 AM
    shstat.exe c:\program files\network associates\virusscan\shstat.exe 1844 8 204800 1413120 9/21/2006 6:08 PM 8.0.0.912 92.00 KB (94,208 bytes) 9/22/2004 8:00 PM
    smss.exe c:\windows\system32\smss.exe 616 11 204800 1413120 9/21/2006 6:07 PM 5.1.2600.2180 (xpspsp2rtm.040803-2158) 49.50 KB (50,688 bytes) 8/29/2002 3:00 AM
    spoolsv.exe c:\windows\system32\spoolsv.exe 1464 8 204800 1413120 9/21/2006 6:08 PM 5.1.2600.2696 (xpspsp2gdr.050610-1519) 56.50 KB (57,856 bytes) 8/29/2002 3:00 AM
    ssmmgr.exe c:\windows\samsung\comsmmgr\ssmmgr.exe 1980 8 204800 1413120 9/21/2006 6:08 PM 1, 3, 0, 0 364.00 KB (372,736 bytes) 3/26/2006 8:38 PM
    support.exe c:\program files\common files\dell\eusw\support.exe 1836 8 204800 1413120 9/21/2006 6:08 PM 2, 0, 0, 33 240.00 KB (245,760 bytes) 6/24/2003 8:46 AM
    svchost.exe c:\windows\system32\svchost.exe 912 8 204800 1413120 9/21/2006 6:08 PM 5.1.2600.2180 (xpspsp2rtm.040803-2158) 14.00 KB (14,336 bytes) 8/29/2002 3:00 AM
    svchost.exe Not Available 980 8 Not Available Not Available 9/21/2006 6:08 PM Not Available Not Available Not Available
    svchost.exe c:\windows\system32\svchost.exe 1076 8 204800 1413120 9/21/2006 6:08 PM 5.1.2600.2180 (xpspsp2rtm.040803-2158) 14.00 KB (14,336 bytes) 8/29/2002 3:00 AM
    svchost.exe Not Available 1200 8 Not Available Not Available 9/21/2006 6:08 PM Not Available Not Available Not Available
    svchost.exe Not Available 1272 8 Not Available Not Available 9/21/2006 6:08 PM Not Available Not Available Not Available
    svchost.exe c:\windows\system32\svchost.exe 3556 8 204800 1413120 9/21/2006 6:08 PM 5.1.2600.2180 (xpspsp2rtm.040803-2158) 14.00 KB (14,336 bytes) 8/29/2002 3:00 AM
    system Not Available 4 8 0 1413120 Not Available Not Available Not Available Not Available
    system idle process Not Available 0 0 Not Available Not Available Not Available Not Available Not Available Not Available
    tablet.exe c:\windows\system32\tablet.exe 1436 13 204800 1413120 9/21/2006 6:08 PM 4.78-6 620.00 KB (634,880 bytes) 12/4/2003 5:00 PM
    tabuserw.exe c:\windows\system32\wtablet\tabuserw.exe 320 8 204800 1413120 9/21/2006 6:08 PM 4.78-6 76.00 KB (77,824 bytes) 12/4/2003 4:48 PM
    taskmgr.exe c:\windows\system32\taskmgr.exe 3508 13 204800 1413120 9/21/2006 6:28 PM 5.1.2600.2180 (xpspsp2rtm.040803-2158) 132.50 KB (135,680 bytes) 8/29/2002 3:00 AM
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    Alerter Alerter Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
    Application Layer Gateway Service ALG Running Manual Own Process c:\windows\system32\alg.exe Normal NT AUTHORITY\LocalService 0
    Application Management AppMgmt Stopped Disabled Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    Automatic Updates wuauserv Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    Background Intelligent Transfer Service BITS Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    COM+ Event System EventSystem Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    COM+ System Application COMSysApp Stopped Manual Own Process c:\windows\system32\dllhost.exe /processid:{02d4b3f1-fd88-11d1-960d-00805fc79235} Normal LocalSystem 0
    ClipBook ClipSrv Stopped Disabled Own Process c:\windows\system32\clipsrv.exe Normal LocalSystem 0
    Computer Browser Browser Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    Cryptographic Services CryptSvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    DCOM Server Process Launcher DcomLaunch Running Auto Share Process c:\windows\system32\svchost -k dcomlaunch Normal LocalSystem 0
    DHCP Client Dhcp Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    DNS Client Dnscache Running Auto Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
    Distributed Link Tracking Client TrkWks Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    Distributed Transaction Coordinator MSDTC Stopped Manual Own Process c:\windows\system32\msdtc.exe Normal NT Authority\NetworkService 0
    Error Reporting Service ERSvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Ignore LocalSystem 0
    Event Log Eventlog Running Auto Share Process c:\windows\system32\services.exe Normal LocalSystem 0
    Fast User Switching Compatibility FastUserSwitchingCompatibility Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    Fax Fax Stopped Auto Own Process c:\windows\system32\fxssvc.exe Normal LocalSystem 0
    HID Input Service HidServ Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    HTTP SSL HTTPFilter Running Manual Share Process c:\windows\system32\svchost.exe -k httpfilter Normal LocalSystem 0
    Help and Support helpsvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    IMAPI CD-Burning COM Service ImapiService Stopped Manual Own Process c:\windows\system32\imapi.exe Normal LocalSystem 0
    IPSEC Services PolicyAgent Running Auto Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
    Indexing Service CiSvc Stopped Manual Share Process c:\windows\system32\cisvc.exe Normal LocalSystem 0
    InstallDriver Table Manager IDriverT Stopped Manual Own Process "c:\program files\common files\installshield\driver\11\intel 32\idrivert.exe" Ignore LocalSystem 0
    Intel NCS NetService NetSvc Stopped Manual Own Process c:\program files\intel\ncs\sync\netsvc.exe Normal LocalSystem 0
    Logical Disk Manager dmserver Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    Logical Disk Manager Administrative Service dmadmin Running Auto Share Process c:\windows\system32\dmadmin.exe /com Normal LocalSystem 0
    MS Software Shadow Copy Provider SwPrv Stopped Manual Own Process c:\windows\system32\dllhost.exe /processid:{f79a1568-d6c5-4c69-a086-936cf52dbbe3} Ignore LocalSystem 0
    McAfee Framework Service McAfeeFramework Running Auto Own Process c:\program files\network associates\common framework\frameworkservice.exe /servicestart Normal LocalSystem 0
    Messenger Messenger Stopped Disabled Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    NT LM Security Support Provider NtLmSsp Stopped Manual Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
    NVIDIA Display Driver Service NVSvc Running Auto Own Process c:\windows\system32\nvsvc32.exe Normal LocalSystem 0
    Net Logon Netlogon Stopped Manual Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
    NetMeeting Remote Desktop Sharing mnmsrvc Stopped Manual Own Process c:\windows\system32\mnmsrvc.exe Normal LocalSystem 0
    Network Associates McShield McShield Running Auto Own Process "c:\program files\network associates\virusscan\mcshield.exe" Normal LocalSystem 0
    Network Associates Task Manager McTaskManager Running Auto Own Process "c:\program files\network associates\virusscan\vstskmgr.exe" Normal LocalSystem 0
    Network Connections Netman Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    Network DDE NetDDE Stopped Disabled Share Process c:\windows\system32\netdde.exe Normal LocalSystem 0
    Network DDE DSDM NetDDEdsdm Stopped Disabled Share Process c:\windows\system32\netdde.exe Normal LocalSystem 0
    Network Location Awareness (NLA) Nla Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    Network Provisioning Service xmlprov Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    PACSPTISVR PACSPTISVR Stopped Manual Own Process "c:\program files\common files\sony shared\avlib\pacsptisvr.exe" Normal LocalSystem 0
    Performance Logs and Alerts SysmonLog Stopped Manual Own Process c:\windows\system32\smlogsvc.exe Normal NT Authority\NetworkService 0
    Plug and Play PlugPlay Running Auto Share Process c:\windows\system32\services.exe Normal LocalSystem 0
    Portable Media Serial Number Service WmdmPmSN Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    Print Spooler Spooler Running Auto Own Process c:\windows\system32\spoolsv.exe Normal LocalSystem 0
    Protected Storage ProtectedStorage Running Auto Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
    QoS RSVP RSVP Stopped Manual Own Process c:\windows\system32\rsvp.exe Normal LocalSystem 0
    Remote Access Auto Connection Manager RasAuto Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    Remote Access Connection Manager RasMan Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    Remote Desktop Help Session Manager RDSessMgr Stopped Manual Own Process c:\windows\system32\sessmgr.exe Normal LocalSystem 0
    Remote Procedure Call (RPC) RpcSs Running Auto Share Process c:\windows\system32\svchost -k rpcss Normal NT Authority\NetworkService 0
    Remote Procedure Call (RPC) Locator RpcLocator Stopped Manual Own Process c:\windows\system32\locator.exe Normal NT AUTHORITY\NetworkService 0
    Removable Storage NtmsSvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    Routing and Remote Access RemoteAccess Stopped Disabled Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    SSDP Discovery Service SSDPSRV Running Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
    Secondary Logon seclogon Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Ignore LocalSystem 0
    Security Accounts Manager SamSs Running Auto Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
    Security Center wscsvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    Server lanmanserver Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    Shell Hardware Detection ShellHWDetection Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Ignore LocalSystem 0
    Smart Card SCardSvr Stopped Manual Share Process c:\windows\system32\scardsvr.exe Ignore NT AUTHORITY\LocalService 0
    Sony SPTI Service SPTISRV Stopped Manual Own Process "c:\program files\common files\sony shared\avlib\sptisrv.exe" Normal LocalSystem 0
    System Event Notification SENS Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    System Restore Service srservice Stopped Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    TCP/IP NetBIOS Helper LmHosts Running Auto Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
    TabletService TabletService Running Auto Own Process c:\windows\system32\tablet.exe Normal LocalSystem 0
    Task Scheduler Schedule Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    Telephony TapiSrv Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    Terminal Services TermService Running Manual Share Process c:\windows\system32\svchost -k dcomlaunch Normal LocalSystem 0
    Themes Themes Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    Uninterruptible Power Supply UPS Stopped Manual Own Process c:\windows\system32\ups.exe Normal LocalSystem 0
    Universal Plug and Play Device Host upnphost Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
    Volume Shadow Copy VSS Stopped Manual Own Process c:\windows\system32\vssvc.exe Normal LocalSystem 0
    WMDM PMSP Service WMDM PMSP Service Stopped Manual Own Process c:\windows\system32\mspmspsv.exe Normal LocalSystem 0
    WMI Performance Adapter WmiApSrv Stopped Manual Own Process c:\windows\system32\wbem\wmiapsrv.exe Normal LocalSystem 0
    WebClient WebClient Running Auto Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
    Windows Audio AudioSrv Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    Windows Firewall/Internet Connection Sharing (ICS) SharedAccess Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    Windows Image Acquisition (WIA) stisvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k imgsvc Normal LocalSystem 0
    Windows Installer MSIServer Stopped Manual Share Process c:\windows\system32\msiexec.exe /v Normal LocalSystem 0
    Windows Management Instrumentation winmgmt Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Ignore LocalSystem 0
    Windows Time w32time Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    Wireless Zero Configuration WZCSVC Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    Workstation lanmanworkstation Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
    iPod Service iPod Service Running Manual Own Process "c:\program files\ipod\bin\ipodservice.exe" Normal LocalSystem 0

  • After iPod Restore iTunes doesn't recognize my Nano ! HELP!

    My iPod was out of juice (and was telling me corrupted) and while i was charging it i downloaded the new iTunes 7.1.1. iTunes kept telling me to restore/reset ipod and i could not get past it. So thinking no problem i will just get my music back on the iPod after i restore. Now My Computer always shows my iPod but my iTunes will not recognize it. The funny thing is when i close iTunes and reconnect my ipod to the PC iTunes launches but doesn’t show my ipod. When i was restoring i'm pretty sure iTunes recognized my ipod. This is so frustrating and all posts i don't see a fix for the problem. Anyone have ideas -- i want to listen to music I have also uninstalled and reinstalled iTunes 7.1.1 . I have tried putting iPod into disk mode. Please help anyone -- thanks,
    Ipod Nano   Windows XP Pro  

    First read this: http://docs.info.apple.com/article.html?artnum=305136 Even if there are no new drivers available for your computer, reload the USB driver.
    Next, connect your Nano to your computer using a rear USB port on your computer and disconnecting all other USB devices except for your keyboard and mouse. If you have your Nano in disk mode and it shows up in My Computer, right click on it and then format it (FAT32, don't use quick format). After this, Restore it in iTunes.

  • Ipod cannot be disconnected / old Ipod charger doesn't work with nano 3G.

    Hey,
    i have problems to disconnect my ipod nano 3gen. from itunes!
    It says that it cannot dosconnect the ipod because there are programs which use files on it. So how can i disconnect it savely? Can i use the windows hardware disconnect "tool"?
    +solved! it was my defragmentation tool...+
    My second problem is that an old ipod charger only works with ipod 5gen and ipod nano 2gen. but not with my ipod nano 3gen. Is there anything wrong with it?
    If so, which charger can i buy?
    I hope you can help me!
    Greetz
    Phil from Frankfurt!
    Message was edited by: gamerphil

    thanks for your help :P
    no answers?

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