Itunes doesn't play videos properly. Help!

When I attempt to play movies/tv-shows (ones purchased/rented via the store) in Itunes, the audio/video sync is off and the video plays very slowly, sometimes way behind or sometimes speeding up. Same thing for Quicktime. Now obviously, I can't try out the file in something like VLC because other media will not play .M4V files. So, anyone have an idea what could be wrong making the videos so un-playable? It would be nice to be able to play what I have purchased.
*I don't know if this helps but I am a windows 7 user.

Hello nat2013,
The following article details a number of things that you can check and possibly adjust in order to soothe your video playback.
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/TS1718
Cheers,
Allen

Similar Messages

Itunes doesn´t play videos

just it is no´t playing videos, any kind, mp4 converted in quick time pro too....help...

Oh wow. I just browsed the net and it seems this is an issue almost everyone has experienced or is experiencing and there really is nothing you can do about it. That is unfortunate.

Itunes doesn't play video

Hello, I have had this problem for years, and it really stinks that I can't watch any of the stuff i've purchased on iTunes.
Any time I try and watch a video in iTunes (that i purchased through iTunes, it freezes and crashes iTunes. If i try and watch some of these movies or tv shows through Quicktime player stand alone, it will play some of them if not most and all of them, but the video for some reason appears sub standard. I am convinced I will never get this issue resolved, which really stinks because i would probably buy more movies and tv shows through itunes. =(
OK: I did a complete gut uninstall of everything apple from my pc, and a registry clean etc. and then a complete reinstall and it still doesn't work.
        I also went into Quicktime settings and changed the 3D acceleration settings as some threads suggest.
        So other than those things right there I don't know what to say??? I have a 16 gigs of ram, an i7 processor, and HD radeon GPU... my hardware is not the issue. p.s I also watch movies via cyberlink power dvd etc, so I know I am able to watch video. I am thinking i am missing some type of codec... who knows, I don't or i wouldn't be typing this.

Hi bunkybunk,
If you are having persistant video playback issues in iTunes, you may find the following article helpful:
Apple Support: Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/TS1718
Regards,
- Brenden

Itunes does not play video properly - sound or video out of sync

About 6 months ago, all of a sudden my itunes for windows starts to play my movies or tv shows improperly. Video is frozen while the sound plays. Or the exact reverse happens. Apple showed me to uninstall fully and reinstall Itunes, which worked once. Couple of months later the same happens again. I tried again a proper uninstall and reinstall but to no avail.
I have been using Itunes for windows for the last 4 years and nothing ever went wrong like this. Now the only way to see my video is to sync to my iphone.
Anyone have this problem? I've read about the codex issues that can cause problems. I tried some of the fixes and nothing works.
Even says that the firewall or virus programs can interfere - I'm surprised if that would be a cause.
I have a recent laptop with windows 7 premium, 64bit. When I bought it about 1.5 years ago I had no problem with Itunes.
Thanks,
JR

You synced the sd version to the ipods?
You can report the issue to itunes. They should resolve within a day.
http://support.apple.com/kb/HT1933
Beyond that, I am not sure what the issue would be.

Itunes doesn't play the video anymore

Help! ITunes doesn't play the video clips anymore just the sound works.
I've restarted, quit the other applications but no result.
What can I do ?
Thank you for your suggestions.
ITunes 8.1
QuickTime 7.6
Mac OS 10.5.6
Mac Pro 2x3 GHz
RAM 8 Go

If you are playing through remote speakers, iTunes 8.1 will not play the video. Previous versions would play fine using only the computer's speakers, but 8.1 requires the remote airtunes speakers be deselected.

Itunes doesn't play songs, help me please

hi guys, i'm an italian boy. my itunes doesn't play any songs that i have; when i click on one song the little blue loudspeaker appears but the song doesn't start. this problem began to exist when i downloaded the latest version of itunes (6.0.5, i think) so i have decided to unistall the latest version and to re-install the old 4.0 version, but the problem persist. maybe i've unistalled some of the pc's programs that were necessary to make itunes operative, but i don't remember which. please help me!!! contact me at [email protected], and sorry for my english...:-)

the same thing is happening to me as well since I upgraded to the latest version of iTunes. My sound beeps now in everything, from email notifications, to music. But iTunes won't play any songs that I select. Hope to get some feedback.

Hi everybody,please someone help me,i had a 3gs last year and i bought a 4,but itunes doesn't synch videos from photos file and it crashes,every time i try to synch photos it stacks when videos try to synch and crashes,what to do please?

hi everybody,please someone help me,i had a 3gs last year and i bought a 4,but itunes doesn't synch videos from photos file and it crashes,every time i try to synch photos it stacks when videos try to synch and crashes,what to do please?

hi i had the same problem today when i updated my itunes to latest version. however, i have just found my songs in the 'itunes media' folder. this was accessed through 'my music' then keep clicking through until you find itunes media and all my library songs were in there and i then just added these files to my library and all were restored however, i have lost all my playlists but at least my 700 songs are back. very dissapointed with apple that they have let this happen with their latest update, the previous version was miles better than this one . hope you find them. stevo

ITunes freezes when playing video.

I'm running Windows 7 Home Premium 64-bit. Let me start by saying I've seen many others complain about this with mostly no resolution.
To elaborate, when initiating any video in iTunes (be it a movie, TV show, music video, or iTunes Store preview), the application immediately hangs. No errors -- iTunes just stops responding and can only be closed by killing its process. I've tried all the solutions people hash out time and again to no avail. This has been happening since iTunes 10, and ever since I've been playing all its videos through QuickTime (which works perfectly).
In Safe Mode, however, a black box appears briefly (as if the video's about to play), before a Windows "iTunes has stopped responding" prompt comes up. Not only that, but I also get two error logs in Event Viewer:
Application Error:
Faulting application name: iTunes.exe, version: 11.0.1.12, time stamp: 0x50c8fc7e
Faulting module name: QuickTime.qts, version: 7.73.80.64, time stamp: 0x50890e53
Exception code: 0xc0000005
Fault offset: 0x00880aba
Faulting process id: 0x1714
Faulting application start time: 0x01cdf55090e5ec83
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Program Files (x86)\QuickTime\QTSystem\QuickTime.qts
Report Id: d36de281-6143-11e2-9fbd-20cf30704519
Windows Error Reporting:
Fault bucket 3305968357, type 1
Event Name: APPCRASH
Response: http://oca.microsoft.com/resredir.aspx?SID=7277&iBucketTable=1&iBucket=-
988998939&BucketHash=0ca2959e4da8580d00f4437ae9656186
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 11.0.1.12
P3: 50c8fc7e
P4: QuickTime.qts
P5: 7.73.80.64
P6: 50890e53
P7: c0000005
P8: 00880aba
P9:
P10:
Attached files:
C:\Users\Krotera\AppData\Local\Temp\WERC754.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Krotera\AppData\Local\Microsoft\Windows\WER\ReportArchive
\AppCrash_iTunes.exe_b9a5dae41cf0405f9ed736a58658946f78bfd2c6_0c59d71c
Analysis symbol:
Rechecking for solution: 0
Report Id: d36de281-6143-11e2-9fbd-20cf30704519
Report Status: 0
I don't know how helpful these logs are, but I've never seen anyone post anything similar when reporting this issue. Microsoft's link in the second one's header tells you to install a "newer" version of iTunes 64-bit even if you have the newest one (and I've done it with no improvement). In one post, iTunes wouldn't play video for somebody until they were told to uninstall Klite Codec Pack. This was the only time I came across this suggestion, and, having Klite, did it too, but with no improvement. iTunes still hangs when trying to play video, it crashes "properly" with a Windows prompt when trying to play video in Safe Mode, and QuickTime works fine (which I guess is my only solution).
Some insight from Apple would be appreciated. This has been happening since iTunes 10, so I consider the problem to be on iTunes' end rather than my system's, which has by and large been a constant the whole time.

Codec packs are notorious for causing iTunes problems.
Try searching c:\windows\SysWOW64 for files with Quicktime in the name.
There should be just two:
Quicktime.qts
QuicktimeVR.qtx
If there are any other files or folders, try dragging them to the desktop ot any temporary folder.
Does that make any difference.
After doing that, do you have the latest Quicktime installed, if not update it.
http://www.apple.com/quicktime/download/win.html
Earlier versions of Quicktime can upset iTunes.

ITunes doesn't play music after sleeping mode.

iTunes doesn't play music. I try to start any song by remote app in iPhone from sleeping mode of mac mini.
I can see all my music library, choose any artist and any albom.
But when I try to start the music nothing is happen.
The button Play/pause doesn't work and the play-bar is not moving.
This issue have appeared after upgrade to iTunes 11 and new remote app.
After reboot iTunes everything is ok, but in a sleep mode I have the same problem.
Please help!

okay. i solved the problem. After reading a few other posts on related topics, it appears that using either the Setup Assistant(instead of the Airport Admin program) or if you are using the new version called 'Airport Utility' to use the option to 'Assist Me'. After going through the setup in this way it worked!
g5 2.5, G4 DA, Macbook, eMac, aTV, 46" Samsung DLP(1080i) Mac OS X (10.4.9)

QuickTime Problem. Doesn't play video.avi.

I have updated the system up to the latest - Maverick. After that QuickTime Player doesn't play video.avi. I have tried restarting the app - worthless. Yet, it has been showing 'Converting' for 30 mins. Please, help!

Hello, thank you for your reply. I have several more questions if you don't mind.
1. Does it always take that long to convert a file (more than 30 mins)? It seems that it doesn't work. It stops at the beginning and than nothing changes.
2. Since when QuickTime needs convertation for avi? I thought this is a standart format.
3. How can I use QuickTime 7?
Here is what I see during 30 mins.
Thank you beforehand!

Safari doesn't play video

Just unpacked my new iMac, updated software and run the Safari. Safari doesn't play video (tutorials) on apple.com. Still, I can hear audio well.
Please help.

Hi Nels, I had the same problem, and I have discovered the solution, it´s fairly simple:
Go to: Safari / Preferences click on the tab extensions and there you will probably have extensions set to ON, you just have to turn extensions OFF (the alternative plugin (DivX) is causing this video error.
greets!
Paul

I have a 64 bit windows 7 and i have itunes 11 on it . itunes doesn't work as properly as 32 bit windows 7 .

i have a 64 bit windows 7 and i have itunes 11 on it . itunes doesn't work as properly as one on 32 bit windows 7 .

When requesting assistance, please provide the complete model name and/or product number of the HP computer in question. HP/Compaq makes thousands of models of computers that are all different. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the side, back, or bottom of your computer.
Most driver packages available from most computer manufacturers and chipset providers contain setup information for both 32 and 64 bit operating systems. The installer determines the version to install based on the indentified operating system. This is an industry wide pratice and nothing is wrong.
Please click the white KUDOS star to show your appreciation
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Photo Booth doesn't play videos anymore

Hi all
Today I realized that, on my iMac Core Duo, Photo Booth doesn't play videos it record ( I saw the thumbnails but screen remains black when I select one) while they can be played by any other player on the computer, and from iphoto and imovie as well if I export them, all after the Mountain Lion update.
The issue doesn't occur with my MacBook Pro i7, with approximately same software installed but I can't find a solution anyway.
Can you help me please? I'm a huge fan of Photo Booth
Thank you

Hello volkerfromessen and everyone else
now i have problems with the drag and drop background effect. i can't drop images there anymore. : / haven't found any thread on here talking about this issue.
i'm afraid such issues on photobooth will become more often with time. i'm kind of hopeless that apple will fix it soon.
i haven't had any problem with Lion. but Mountain Lion has been a pain in the ***!

N8 doesn't play video

Hello! Just bought my nokia n8,great phone but I have 1 problem,it doesn't play video. If I try to open it I get message '' Unable to open file ''. Please help.

The codecs printed by Nokia are
H.264 (base profile, main profile, high profile), MPEG-4, VC-1, Sorenson Spark, Real video 10
Streaming: H.264, Flash Lite 4 (Flash 10 compatibility for video), On2 VP6, Sorenson Spark
However I haven't had a problem playing anything , as long as the file is smaller than 2 Gig !
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

My video playback out...every video shakes/flashes/doesn't play right. What's wrong? I thought the hard drive was too full, but I just deleted 125gigs, rebooted and it still flashes and doesn't play videos. This is true for youtube, ads, foxnews videos...

My video playback out...every video shakes/flashes/doesn't play right. What's wrong? I thought the hard drive was too full, but I just deleted 125gigs, rebooted and it still flashes and doesn't play videos. This is true for youtube, ads, foxnews videos...

Update: The iBook can play any 480p video and higher if I encode them with DivX and in AVI format. But of course this is not compatible with my iPhone 4. At least I can shrink my library now and get away from the full MPEG-2s. I don't get why I can't use Apple's h264 though. There has to be a setting I am missing. The sample Apple h264 videos from the days of Tiger worked flawlessly on my iBook when it was new so the CPU must be capable of decoding it. I really can't understand this.
Also, since I made my videos in English for my family, I had to create soft subtitles for my wife's Chinese family, and I can't get players like QT with perian or MPlayerX to sync them properly to an AVI encoded with DivX, they only sync well with the iPhone 4 m4v/mp4 formatted files I made. This is a real pickle.
So now I may need three or four copies of each video, LOL. I need to hardcode the subtitles if I want to use AVI to playback on older machines, and keep the mp4 file for the iDevices too, while keeping higher quality h264 videos for my American relatives...
If h264 is compatible with my iBook, what is the proper encoding settings? Must I dramatically lower the settings or frame rate? I can settle on 2 copies of each video that way. One iBook/G4/eMac compatible video that syncs correctly with my srt soft subs, and another version that works well with my iPhone 4 and iPad.
All in all, I will end up with more than 3 or 4 version of each video. On my late G5 dual core I have the full 720-1080p uncompressed master files. On my i5 iMac I have the h264 compressed versions for distribution, and lower versions for my iDevices. Now I need to keep either full MPEG-2 files for the iBook to play, or convert to older formats like DivX AVI for our family's legacy machines. I am running out of hard disk space quick now, LOL.
Is there an easier way?

Itunes doesn't play videos properly. Help!

Similar Messages

Maybe you are looking for