ITunes doesn't restore backup with iOS 7

I have an iPad 2 Wifi 16GB with iOS 7. I made a backup yesterday, then restored the iPad and I tried to restore all data from backup. iTunes says "restoring backup to iPad", then the iPad reboots and iTunes says that the backup was restored, but the iPad shows the set up guide, so the backup is not restored at all. I also had a lot of photos in my backup and I don't have them in my iPad after restoring the backup, so iTunes restored nothing. What should I do?

Hello alessandroderoma,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iCloud: Troubleshooting missing information after restoring an iOS device
http://support.apple.com/kb/TS4605
Best of luck,
Mario

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