Itunes doesn't see ipad - and I've tried all the remedies
My ipad 2 (ios5) isn't recognised as a device in iTunes on my iMac (running 10.6.8). I've tried all the fixes that apple recommends and tried all the suggestions on forums - updated software, different cables, ports etc. Nothing works. Any ideas?
Here is my standard reply so you can match it against what you have already done -
Firstly, make sure that your device is not hidden (left hand pane). If it just reads device then toggle between SHOW and HIDE.
Secondly, try all the other ports on your computer, even a number of times.
Thirdly, if you have another computer try plugging your device into it without taking any action, give it a moment, remove it and try it back in your other computer again.
Failing all that, see here - http://support.apple.com/kb/TS1538 for Windows and http://support.apple.com/kb/TS1591 for Macs
And failing all that put the device into Recovery mode. See here and note the paragraph 'If you restore from a different computer.... ' down near the bottom of the page -
http://www.apple.com/support/ipad/assistant/itunes/
Similar Messages
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I can't get Itunes to communicate with my 3rd gen Nano - I've reinstalled iTunes several times but still get the same error message for both mine and my wife's ipod - same version of 3rd gen. All the troubleshooting guide has been followed but still not connecting.
Any ideas?Never mind, I think. I think I figured it out. There was 1 song (out of > 900!) that somehow had been purchased with the other ID - I have no idea how. Once I deleted that song, it stopped asking.
There may be something with the newest iTunes version too. I didn't think in older versions that the "On this iPod" list of songs was greyed out. But at least it syncs ok. -
I have a new iphone 5 and although I had a little trouble downloading all my apps and music, I did this successfully but now when I connect to my itunes, itunes doesn't see it and also bluetooth doesn't seem to be working.Can Anyone help?
Hey leafxxx,
Thanks for the question, and welcome to Apple Support Communities.
The following resource provides troubleshooting steps if your iPhone is not displayed in iTunes when connected:
Apple - Support - iPhone - iTunes Troubleshooting Assistant
http://www.apple.com/support/iphone/assistant/itunes/
For more detailed instructions, see this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Enjoy your new iPhone 5!
Matt M. -
My Itunes will not launch after downloading and I have tried all the troubleshooting for itunes for Windows 7 64-bit. Do I need to system reboot my computer than try to download it again?
I'm having a very similar issue, paired with iTunes not being able to get online.
iTunes shows up in processes and then hangs at 17,000 K or so -- sometimes it will start up, but that (if it occurs) is a delay of literal hours.
Pretty meticulously went through all the 'cannot connect' trouble shooting, and have uninstalled, restarted, and then reinstalled every piece of apple software; issue is just as firm. Starting in safe mode or admin mode don't fix it; signing in as a different user doesn't fix it. -
I keep getting authorize this computer when trying to play a song, and tried all the remedies and still no luck..I am not liking itunes rightknow
Delete and redownload it if doing so is free in your country.
(96953) -
i am unable to manually add artwork via itunes 12 on windows 7. I've tried all the suggestions to no avail. Has anyone succeeded on the same platform as me?
The new iTunes 12 Get Info dialog lacks right-click context menus (at least for now) but it still accepts most standard keyboard shortcuts and drag & drop actions.
Delete Artwork
On the artwork tab of Get Into, tap the image in question, use Backspace or Ctrl+X. Delete doesn't work.
Or, tap the image at the top left of Get Info, this time use Backspace or Delete, it is Ctrl+X that doesn't work.
Add Artwork
Select artwork, press Ctrl+C to copy, tap the centre of the Artwork tab, press Ctrl+V to paste.
Or, select artwork, press Ctrl+C to copy, tap the small image area at the top left, press Ctrl+V to paste.
Or, you can drag & drop to, or sometimes from, the same locations.
You can also copy artwork from the Get Info dialog to Windows Explorer with the keyboard shortcuts.
If the source image is on a web page right-click and use Copy Image rather than copy. (With Chrome I get a one pixel wraparound so tend to go for a temporary local copy anyway - not sure whose bug this is, but it isn't new.)
If you have multiple images embedded drag the one you want to be the primary artwork to the leftmost position.
Replace/Remove All Artwork
The top left image box can be used to add or delete art from multiple tracks. In either case all existing artwork in all tracks is replaced/removed.
Old Style Get Info Dialog
Select some items, right-click, hold down shift, then click Get Info from the context menu. (Use alt/option on a Mac)
If you still cannot add artwork via any of these methods then I would suspect a permissions problem. See Repair security permissions for iTunes for Windows.
tt2 -
when i plug in my iphone to the system, itunes does not recognize my iphone. i have tried all the troubleshooting part n there are no results yet. what should i do?
I have reset my iphone and made sure all updates have been done on my macbook pro and iphone. It was after updating my macpro that I plugged in my phone and went to itunes to backup phone and can't see the device anywhere! I have also done all the troubleshooting that apple.com recommended too...all except re-installing itunes!
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my iphone just stopped connecting to my wifi and i have tried all the recommended troubleshooting with no success. Also when i send a text , it shows it coming from my email address instead of my cell #. i dont receive any text going to my cell #. help
If i understand what you are saying then you are seeing the WiFi indicator after connecting but Apps are saying that they are not connected to the internet?
Your router may not have given your iPod a valid IP address. Go to Settings > Wifi > your network name and touch the ">" to the right to see the network details. If the IP address starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
Sometimes the fix can be to restart your router (remove power for 30 seconds and restart). Next, reset network settings on your iPod (Settings > General > Reset > Reset network settings) and then attempt to connect. In other cases it might be necessary to update the router's firmware with the latest from the manufacturer's support web pages.
If you need more help please give more details on your network, i.e., your router make, model and version, the wifi security being used (WEP, WPA, WPA2), etc. -
My camera is not working, and I have tried all the ways possible to get it working, but no luck. What do I do?
Having tried all the ways possible to get it working, contact your retailer again and politely tell them they did not yet satisfactorily resolve your trouble. Their Apple-Authorized Service Provider will be able to repair it.
Message was edited by: EZ Jim -
I have a new Macbook Pro 2.66 / 8 GB, 15" and an iPad and an iPhone. The problem is that every now and then - about once a day or so, iTunes doesn't see the iPad or iPhone when they are plugged in. The device starts charging but there is no indication that a sync is occuring.
Following the instructions here: http://support.apple.com/kb/HT1747 I reinstall iTunes and replace the AppleMobileDevice kexts and then things are fine, but after another day or so the problem occurs again. I have not been able to determine what might be causing that. Any idea?This totally does not address the problem. I have had my iPad for only a few days and I'm about to return it. I've been able to sync it once, after installing a new OS, then uninstalling iTunes... and then it just grabbed everything/apps from my iPod, most of which I would not have put on the new machine. Now I want to sync the apps I've purchased on the iPad and some music/movies and the computer doesn't "see" the iPad at all.
Users should not have to wipe/restore the machine. If Apple insists on using iTunes as a portal for all things iPad, then iTunes needs a serious overhaul. It's a music tool now being used to hobble a much more dynamic machine.
Anyhow - I like the iPad, but Apple isn't really letting me use it if I have to sync via iTunes, but iTunes isn't a functional tool.
Thanks - please give me an option other than reinstalling iTunes many times a doy or returning my iPad. -
I've had my iPod Touch for a couple years now and I went to upload music and a movie on it today and my Macbook wouldn't recognize it. I tried the two other macs in my house and none of them recognized it. I tried all the suggsetions from the support page, but none of them helped. What else can I do?
Have you tried here:
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X -
My iPad mini won't play my synced music. I have tried all the suggestions on the forum, but it still does not work. Also it crashes on the selected song selected. I have never had a problem with my other iPad or MacBook.
What exactly have you tried?
"All the suggestions on the forum" doesn't really mean anything. It would be pointless for us to suggest something that you have already tried. -
Flash plugin crashes a lot more frequently since I updated it (the past month or so??) I have tried the latest Firefox version 3 and updated it to version 4.
I have tried all the solutions given such as complete uninstalling or changing the integer to -1I'm not sure anyone here knows more about the Java plugin than you do...
Were you starting the control panel from disk as administrator because it didn't work starting it through the Start menu (if you have Control Panel set to View by Category, the Java control panel is under "Programs"). -
ITunes doesn't "see" iPhoto and can't sync photos, albums or events.
When I connect my iPod Video 30Gb, iTunes launches like a champ.
Clicking on the Photo tab within the iPod setting screen displays a dimmed reference to iPhoto.
Enabling this option fails to display any of the 300+ events nor any photos.
In fact, the screen says at the bottom "Coping photos from iPhoto requires iPhoto 4.0.3 or later.
I have:
iPhoto 7.0.2 (341) (part of iLife '08)
iTunes 7.4.2 (4)
Mac 10.4.10
I've already rebuilt the albumdata.xml file inside the iPhoto package. No luck.
I have iPhoto Library Manager (great tool, btw) and have:
checked permissions - all are read & write even though the iPhoto Library is on a permissions free drive.
created a new Library - no change
It is as if iTunes thinks I have an old copy of iPhoto. Before I reinstall iPhoto and/or iTunes .... thoughts?I was having a similar problem after updating to iLife '08 and Leopard. No matter what I did in iPhoto (creating new albums or deleting old ones), iTunes always showed my old iPhoto album list and all were empty. I finally deleted albumdata.xml and restarted iPhoto and iTunes and violå, iTunes suddenly showed the correct (current) iPhoto album list.
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My ipad 3 suddenly stopped charging last week. I've tried different adapters, to no avail. I didn't drop it or spill anything on it. I don't have tons of apps, so plenty of memory. My husband took it to the Apple store for me and they tried charging it too even though I knew that wasn't the problem and then said it wasn't working (no kidding) and then told him it would be $300 to replace. Seeing as I've only had it for a year and a half and it cost more than twice that to begin with, I'm a little ticked that it stops charging, a problem I know is very common according the all the message boards and they want to charge me $300. I've always heard that Apple was so good to it's customers, but my iphone has been a nightmare, and now my ipad won't charge. Also, I've tried the reset options I've read about and none worked. Sorry, just really upset. I thought I was paying all this money for better quality and now I feel foolish for having done so. Anybody with any ideas I, or the genius at Apple haven't thought of? Help is appreciated. Thanks.
May be some help on one of these links.
Could be the charger, cable or iPad. Plug the USB cable into your computer. It may say "Not Charging", however, it is charging slowly and will verify that the cable is good.
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
The quickest way (and really the only way) to charge your iPad is with the included 10W or 12W (5W on Mini) USB Power Adapter. iPad will also charge, although more slowly, when attached to a computer with a high-power USB port (many recent Mac computers) or with an iPhone Power Adapter (5W). When attached to a computer via a standard USB port (2.5W, most PCs or older Mac computers) iPad will charge very slowly (but iPad indicates not charging). Make sure your computer is on while charging iPad via USB. If iPad is connected to a computer that’s turned off or is in sleep or standby mode, the iPad battery will continue to drain.
Apple recommends that once a month you let the iPad fully discharge & then recharge to 100%.
How to Calibrate Your Mac, iPhone, or iPad Battery
http://www.macblend.com/how-to-calibrate-your-mac-iphone-or-ipad-battery/
At this link http://www.tomshardware.com/reviews/galaxy-tab-android-tablet,3014-11.html , tests show that the iPad 2 battery (25 watt-hours) will charge to 90% in 3 hours 1 minute. It will charge to 100% in 4 hours 2 minutes. The new iPad has a larger capacity battery (42 watt-hours), so using the 10W charger will obviously take longer. If you are using your iPad while charging, it will take even longer. It's best to turn your new iPad OFF and charge over night. Also look at The iPad's charging challenge explained http://www.macworld.com/article/1150356/ipadcharging.html
Also, if you have a 3rd generation iPad, look at
Apple: iPad Battery Nothing to Get Charged Up About
http://allthingsd.com/20120327/apple-ipad-battery-nothing-to-get-charged-up-abou t/
Apple Explains New iPad's Continued Charging Beyond 100% Battery Level
http://www.macrumors.com/2012/03/27/apple-explains-new-ipads-continued-charging- beyond-100-battery-level/
New iPad Takes Much Longer to Charge Than iPad 2
http://www.iphonehacks.com/2012/03/new-ipad-takes-much-longer-to-charge-than-ipa d-2.html
Apple Batteries - iPad http://www.apple.com/batteries/ipad.html
iPhone: Hardware troubleshooting (Power/Battery section also applies to iPad)
http://support.apple.com/kb/TS2802
Extend iPad Battery Life (Look at pjl123 comment)
https://discussions.apple.com/thread/3921324?tstart=30
iOS 7 Battery Life Draining Too Fast? It’s Easy to Fix
http://osxdaily.com/2013/09/19/ios-7-battery-life-fix/
New iPad Slow to Recharge, Barely Charges During Use
http://www.pcworld.com/article/252326/new_ipad_slow_to_recharge_barely_charges_d uring_use.html
iPad: Charging the battery
http://support.apple.com/kb/HT4060
Best Practices for iPad Battery Charging
http://www.ilounge.com/index.php/articles/comments/best-practices-for-ipad-batte ry-charging/
How to Save and Prolong the battery life of your new ipad
https://discussions.apple.com/thread/4480944?tstart=0
Prolong battery lifespan for iPad / iPad 2 / iPad 3: charging tips
http://thehowto.wikidot.com/prolong-battery-lifespan-for-ipad
iPhone, iPod, Using the iPad Charger
http://support.apple.com/kb/HT4327
Install and use Battery Doctor HD
http://itunes.apple.com/tw/app/battery-doctor-hd/id459702901?mt=8
To Extend a Device’s Battery Life, Get to Know It Better
http://tinyurl.com/b67c7xz
iPad Battery Replacement
http://www.apple.com/batteries/replacements.html
In rare instances when using the Camera Connection Kit, you may notice that iPad does not charge after using the Camera Connection Kit. Disconnecting and reconnecting the iPad from the charger will resolve this issue.
Cheers, Tom
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