ITunes doesn't "see" my iPod Touch but Windows 7 does. What can I do?

Windows 7 using "MTP USB Device" driver so it recognizes that it's an Apple iPod but iTunes doesn't see it. I have spent the entire day following the "install/ininstall/start AMDS/stop AMDS" instructions ad nauseum...still no love. Frustration maxed out!

Did you try here:
iOS: Device not recognized in iTunes for Windows
Did you do this:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

Similar Messages

  • Since i installed windows 7 itunes doesn't recognise my ipod touch anymore. windows shows it as a digital camera

    I just installed windows 7 because my computer was infected by a virus. Before i had windows vista. Now when i try to connect my ipod with the latest version of itunes, itunes doesn't recognise it anymore.
    Windows recognises the ipod touch only as a digitalcamera.
    I already shut down my firewall for every apple software product i had on my pc. And i updated itunes already.

    Have you tried here:
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

  • Itunes will not recognize my ipod touch but windows does

    I use windows 7 and everything was fine until I updated to the most recent version of Itunes 10. something.  Now when I plug in my Ipod windows recognizes it but I get this message from Itunes: iTunes could not connect to this iPod because an unknown error occurred (0xE800000A) 
    Any ideas?

    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • My itunes won't reconise my ipod touch but does with my nano any help plz

    my itunes won't reconise my ipod touch but does with my nano any help plz

    - First see if resetting the iPod will make it visible in iTunes so you can restore the iPod.
    - Next see if placing the iPod in recovery mode will make it visible.  For recovery mode see:
    iPhone and iPod touch: Unable to update or restore

  • I downloaded the 64 bit version of itunes and plugged in my ipod touch but a sign pops up and says i need the right software for the ipod to connect which is 64 bit.  Does anyone know how to fix this problem?

    I downloaded the 64 bit version of itunes and plugged in my ipod touch but a sign pops up and says i need the right software for the ipod to connect which is 64 bit.  Does anyone know how to fix this problem?

    Hi alexanderfrommilton,
    First try reinstalling itunes.

  • HT1783 i have an ipod touch but it is disabled how can i reset it?

    i have an ipod touch but it is disabled how can i unlock it or reset it?

    Connect it to a computer running iTunes, preferrably the computer it normally syncs with.
    Restore it.

  • The camera shutter is stuck closed. I have reset my ipod touch, but no luck. What do I do now?

    My camera shutter is stuck closed. I have reset my ipod touch, but no luck. What is my next step? Thanks for your help.

    You can try restoring from backup and to factory defaults/new iPod but that might not solve the problem.  See this long-running discussion on stuck shutter.
    Camera shutter issue: Apple Support Communities

  • Just recently getting error message when downloading podcasts.  Says "The iTunes Library file cannot be save.  You do not have enough access privileges for this operation."  Doesn't happen every time.  Using Windows 7.  What can I do?

    Just recently getting error message when downloading podcasts.  Says "The iTunes Library file cannot be save.  You do not have enough access privileges for this operation."  Doesn't happen every time.  Using Windows 7.  What can I do?  The files seem to be there but I don't know if they are being backed up to cloud.

    Hi, DickmoAZ.  
    Thank you for visiting Apple Support Communities.
    This sounds like a permission issue most likely with the iTunes Media folder.  Here is an article that will help you troubleshoot this issue.
    iTunes: Missing folder or incorrect permissions may prevent authorization
    http://support.apple.com/kb/ts1277
    Cheers,
    Jason H.

  • I have a big problem! My ipod touch is stuck! it won't open, all I see when I open it is the itunes icon with a USB cable and an arrow! What can I do? I've tried connectingit with itunes, but itunes doesn't see it. plus i have windows 8

    Can't connect my ipod toch to itunes!!! It doesn't see it! I use windows 8, don't know if that's the problem. Anyways, my ipod is stuck! Every time I open it, it stays stuck with the image of a USB cable with an arrow pointing towards an itunes icon. but whatever I do, my computer doesn't see it, and neither does itunes. What to do???!!!

    The the remaining items of the following, you may have to let the battery fully drain.
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • ITunes doesn't see my iPod video 30 gb! Please help me!

    When i connect by usb 2.0 my iPod, the pc see the iPod as an external drive and It seems to be empty, while iTunes says that there isn't any iPod connected. The latest iPod software is installed. Opening the iPod while it isn't connected to the pc, there isn't any file but in the settings is written that almost 10 gb are full and 20 gb are free: this should be ok because before that these problems appeared that was the memory used. Of course I can't update the iPod or reset it to default because the iPod updater doesn't see any iPod connected to the pc while it is really connected... Well, windows sees my iPod while iTunes doesn't see it so i can't make any operation on the iPod and when it isn't connected to the pc i can't listen to the music... Please sombody help me!

    Hello bulgi81,
    See if any of the troubleshooting steps in this article help: iPod shows up in Windows but not in iTunes

  • ITunes doesn't see new iPod nano and creates 'iPod' folders on the Desktop

    My mom got a new 5th Gen Nano. When it is connected to my parents' iMac (G5 with built in iSight running Leopard), iTunes doesn't see it. The strange thing is that the iPod itself goes through the normal synching procedures about every 30 seconds, and every time it happens, it creates a new 'iPod' folder on the desktop. The really strange thing is that each folder is actually a mounted volume that cannot be ejected and the only way to remove them is to reboot the system. Right now, there are 11 of those folders on the desktop (I am connected via screen sharing in iChat.
    Any idea what to do about this one?
    jorj

    So, I found out how to fix this issue. In "My Computer" right click on the iPod and format it. I chose to format it using FAT and Default allocation size. After that, I opened iTunes and it recognized my iPod Shuffle. It said it wasn't formatted properly but gave me the option to restore it to factory defaults which fixed everything. Way to go Self. Thank you. You're Welcome

  • ITunes and XP see new iPod(s) but perptually detect recovery mode

    Hello.
    We received two 80GB iPod Classics and a 160GB iPod Classic for Christmas. Had to install XP SP2 and iTunes 7.5.0.20 in order to load music. The iPods are detected by XP: the "Safely Remove Hardware" icon shows up in the TaskBar, and "Apple iPod USB Driver" and "USB Mass Storage Device" appear in Device Manager when the iPod is plugged into a(ny) USB port. The iPod then appears under "Devices" in iTunes but a dialog box always appears immediately, saying "iTunes has detected an iPod in Recovery mode. You must restore this iPod before it can be used with iTunes.".
    So I did; iTunes downloaded a 57MB update for the iPod (v1.0.3) and installed it. It restarted the iPod and, as soon as it re-appeared in iTunes, it gave the same message.
    The "Sync iPod" command in the "File" menu is greyed out so the only thing I can do is rename the iPod, but the name has reverted to "iPod" whenever I re-connect.
    Tried several (new) cables and even bought a new USB 2.0 card; no joy. Subsequently used my daughter's new laptop (running Vista) to transfer songs to two of the iPods with no problem; the XP machine continues to report them as being in recovery mode even though they work fine.
    The "five Rs" didn't work. Though I can watch iTunes and the iPod communicate when performing the Restore, iTunes' diagnostics curiously reports "No iPod found" (always).
    I can only think of two potential problems:
    1) The XP machine is somehow too old: dual PII 450
    2) I have not applied any patches to XP; it's SP2 straight out of the box and I haven't authenticated it with Microsoft yet.
    Has anyone seen behavior similar to this and found a solution?
    Thanks
    PS: it appears iTunes and the iPod can become confused about disconnecting when the eject icon is clicked after a second window has been opened - and even closed - by double-clicking the iPod device in iTunes; have to use XP to "Safely Remove Hardware" before the iPod acknowledges it's disconnected.

    Actually, Robert had the answer.
    After I accidently "solved" the problem, my first network drive wasn't available. After re-booting and re-connecting the iPod, the problem returned.
    Robert's reply then prompted me to check (via the Logical Disk Manager) the drive letter assigned to the iPod. Sure enough, it was using the same letter as my missing network drive. So if the iPod was connected during re-boot, it got the letter first and worked; otherwise the letter would be unavailable for the iPod.
    I changed the iPod's drive letter to Z. (I had also removed and re-installed iTunes, and later Restored the iPod again, but I can't say for certain that either of those steps was necessary). The problem has now stayed solved - even after returning the BIOS setting to "Disabled".
    So THANKS Robert. I'll see if I can follow Katrina's suggestion to award you Forum points.
    Eric

  • ITunes won't read my iPod Classic, but Windows does; tried many solutions!

    Hey Apple Support Community,
    I wasn't sure whether this post belonged in the iPod forum or the iTunes forum as the matter concerns both, so I decided to post in both forums. My apologies if this is 'spammy'. (iPod forum is a little old anyway).
    I just dug up my 6 year old iPod Classic from the grave and would like to start using it again as my HTC's headphone jack is extremely faulty lately. My iPod Classic is completely empty - I have no music, no photos, nor videos on it.
    My problem is that on my Windows 8 Laptop, Windows is able to read the iPod, however, iTunes cannot. I went over to the Support page and tried almost every recommended solution out there, and nothing seems to work.
    I have:
    Tried different USB ports
    Performed a Restore/Recovery after selecting 'Format' from Windows ExplorerIt is interesting to note that, whilst iTunes doesn't read the iPod normally, it did show up in the button (Spotlight button?) next to the iTunes button when performing a Restore
    Uninstalled and Reinstalled every Apple application and program from my Laptop, including iTunes, Mobile Support, Bonjour, and more, and also, deleting any remaining folders related to Apple.
    I have tried alternatives to iTunes such as CopyTrans and Syncios, but all seem to fail.
    Troubleshooted my iPod various times
    Restarted any Apple related Service as well as any Processes from Task Manager
    Searched for Updates on Device manager -> Apple Driver and everything is up to date
    It's worth pointing out that:
    When opening the iPod folder in Windows Explorer (after enabling Hidden Folders), inside the 'iPod_Control' folder, there is no 'Music' folder; not sure if this is intentional or simply because there is no music file on my iPod.
    The Software Version (which displays prior selecting 'Restore') is 2.0.1. If this is outdated, the option to Update Software is greyed out and unavailable.
    My iTunes is up to date.
    iTunes does tend to freeze up when attempting to read the device, but is perfectly fine after a while, it just does not display the device (implying it must have failed to detect it).
    It is the first time using iTunes on this laptop (laptop is 4 months old), and has never had an Apple Device connected to it before.
    iPod and iTunes used to work fine 6 years ago on a different PC which is no longer at me.
    If anyone could shed some light on this problem, I would greatly appreciate it. Please do not hesitate for any further information related to both iPod or Laptop.

    Hey, thanks for your reply. I ran Diagnostics and the results are as follows:
    Retracts: 38
    Reallocs: 56
    Pending Sectors: 8
    PowerOn Hours: 165
    Start/Stops: 12666
    Temp: Current 29C
    Temp: Min 15C
    Temp: Max 52C
    I heard that a large number of Reallocs is bad; not sure if 56 qualifies as a large number. Would this somehow interfere with iTunes not being able to read the iPod?
    EDIT: Your instructions say to attempt another Diagnostics after updating however my iPod will not update past 2.0.1 (I believe that is the last update that came out for iPod Classics), unless you'd like me to recover/restore it and then try again.

  • I upgraded my PC to iTunes 10.5 and now it doesn't see my iPod touch 4g

    the PC sees the iPod as a camera but iTunes does not see it. I went through all the trouble shooting steps suggested in the support tool - to no avail.  iPod Touch 4g OS 4.3.5.  Is it just me or is this a known issue?

    Maybe it's a faulty update
    You could see it happened with some ipod touch 4g users too
    https://discussions.apple.com/message/15763481#15763481

  • My itunes doesn't recognize my ipod touch because I've never connected it before and it is disabled, it won't let me restore it, it says to enter a passcode in order to connect and I can't because it is disabled

    My ipod touch is disabled and it says to connect to itunes to restore.  I have never added the ipod to my devices on my itunes so when I connect it says that itunes doesn't recognize the device.  I then put it in recovery mode and connected it to itunes and I clicked restore and it says that itunes can't connect until I put in the passcode, but I can't put in a passcode because it is disabled!!!  I don't know how to fix it and it is only a month old, should I take it back?

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen        
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

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