ITunes doesn't think im on the internet, but clearly i am

Question

My iPod went on the fritz yesterday and I have to restore it. So I opened itunes (the latest version) and clicked restore and got a message saying "iTunes could not contact the iPod software update server because you are not connected to the internet." I am on the internet however, my browser, and IM chat client are both running and my firewall has itunes on its exception list. also here is the diagnostics test:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Inc. MM061
iTunes 8.0.2.20
QuickTime 7.6
FairPlay 1.1.11
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.2.7
Bonjour 1.0.5.11
iTunes Serial Number 0F9415F0666D5849
Current user is an administrator.
The current local date and time is 2009-03-03 11:55:19.
iTunes is not running in safe mode.
Video Display Information
Mobile Intel(R) 945GM Express Chipset Family
Mobile Intel(R) 945GM Express Chipset Family
** External Plug-ins Information **
Plug-in Name: Last.fm AudioScrobbler
Plug-in Loaded: Yes
Plug-in Version: 0.0.2
Plug-in File Version: 3.0.2.0
Plug-in Path: C:\Program Files\iTunes\Plug-ins\itw_scrobbler.dll
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {4F112790-5409-4026-891F-E7D9E2302F28}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 255.255.255.255
Lease Obtained: Mon Sep 08 17:44:45 2008
Lease Expires: Mon Sep 08 18:44:45 2008
DNS Servers:
Adapter Name: {ADA410F8-AFE7-48E6-939F-162160236C48}
Description: Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
IP Address: 137.99.145.170
Subnet Mask: 255.255.252.0
Default Gateway: 137.99.144.1
DHCP Enabled: Yes
DHCP Server: 137.99.24.87
Lease Obtained: Tue Mar 03 11:47:16 2009
Lease Expires: Fri Mar 06 11:47:16 2009
DNS Servers: 137.99.25.14
137.99.25.14
137.99.203.20
Adapter Name: {C176563B-DC36-4FDA-8E97-D1F7192F2F50}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Fri Mar 06 11:47:16 2009
Lease Expires: Fri Mar 06 11:47:16 2009
DNS Servers:
Active Connection: (none)
Connected: No
Online: No
Using Modem: No
Using LAN: No
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-03-03 11:20:39.
** iPod/iPhone Connectivity Tests **
iPodService 8.0.2.20 is currently running.
iTunesHelper 8.0.2.20 is currently running.
Apple Mobile Device service 2.12.33.0 is currently not running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPod nano running firmware version 1.3.1
Serial Number: 5K7290BZTK2
Can anyone help me to either can iTunes on the internet or get my nano restored? thanks

Answer 1

Eeek, I've never seen this before
+Active Connection: (none)+
+Connected: No+
+Online: No+
+Using Modem: No+
+Using LAN: No+
+Using Proxy: No+
All I can suggest is, power down your PC. Power down your cable mode.
Start the cable modem back up, then your PC.
Can you connect now?
Also if you are like most PC owners, there is a copy of Norton security on your machine. It has its won firewall that also needs to be set up, even if you've never used Norton/Symantec.