Itunes don't recognize ipod classic

Itunes don't recognize my Ipod Classic 160 gb. The Ipod appears on the desktop, but the Itunes freezes and I have to force quit. Since I can't control the I pod from Itunes, it's not possible to restore de device. In that case, what do I have to do?

Are you charging it via a PC or a 10W wall charger?
But either way, leave it connected for at least 2 hours, there wont be any life on the iPod screen for the first 30 minutes or so.
Have a nice day!

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    https://discussions.apple.com/thread/3784647?start=0&tstart=0
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    After three completely wasted days trying to figure all of this out I finally got it fixed - on my own - by reading dozens and dozens of rogue posts in indie forums from people that refuse to dish out money to have a company TRY and advise possible fixes on their own glitches.
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    Have you worked through each of the troubleshooting steps in this  support document yet?
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