Itunes don't start (First installation)
Hello,
French user in enterprise ... we have a 60 iPhones and we want to install Itunes on PC of the User.
PC are under Windows 7 Prof. and in a domain.
Installation on the User domain account = OK but launch Itunes = 50% OK and Other KO (Itunes never start)
if KO : under session domain admin = itunes start OK ; under session Local admin = itunes start Ok
We declare the domain User as Admin local and iTunes Dont't Start (again)
When I tell don't start, no msg of erreur, no process in the process list in the monitor.
We try to install the Setup (x64) as administrator (right clic) => launch setup = install OK
Same bug when we want to start itunes since the user domain account.
We can't change the user account.
We 're thinking there is authorization problem but we can't find where.
All we found on forum and else aren't solve the bug.
A fix ? A link ? to help use ... we have 10 PC whith the start bug and we are near the suicid
Resolve
We found bad directory redirection for "documents" on domain GPO (redirection on a old server).
We :
* change the bad value in the GPO.
* restart the PC and login with the domain user account. GPO apply correctly.
* launch iTunes and ... miracle ... Itunes Start correctly.
No thanks to Apple, because:
* no error message,
* no information for bad directory to create iTunes directory in "my music",
* no question to write/declare a new location cause of error create iTunes directory for the media bank
* just close Itunes on the error without information and 6 hours loose in search for the cause.
Thanks to fromsouth to the search way.
See you soon
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