ITunes don't sync with brand new iPod 4gen

Me and my sister just bought new iPods nano 4g (8gb). I can sync my with iTunes - absolutely no problems... But her doesn't work! When it's connected on the same computer, i can see her iPod in itunes, but it doesn't sync...it says, that there is something wrong with the disk and asks to upload software 1.0.2...but it doesn't upload!
Any ideas?...
please...

Have you tried restoring the iPod? You do this by plugging in the nano then going to the summary tab for it in iTunes. The restore option will be on that tab.
If this doesn't work, then the iPod is should be returned because restore is meant to correct all errors with ipods
Message was edited by: themasticator

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