Itunes download freezes

Question

I got a new hp laptop last week, running Windows 7(64 bit), and have been trying to download itunes, but can't. Each time I try, the download process just freezes and after a while a message pops up saying that the operation has timed out. I have contacted norton to check if it's my anti-virus, as well as contacting hp to get a solution, but both say it must be a software issue. I have tried to disable the firewall, run download as administrator, even downloaded firefox to see if the problem was internet explorer, but download still continues to freeze. Any help would be greatly appreciated, as I would really like to get my new computer fully setup.

Answer 1

Thanks, e!
I am connecting to the internet wirelessly through a Belkin Wireless G Plus MIMO Router
Given the other possibilities you've ruled out, the finger of suspicion is pointing firmly at the router.
Here's a bunch of things we can try:
(1) If feasible, try connecting to a different wireless network (thus bypassing the router) and see if you can manage a successful download on the other network.
(2) If that's not feasible, and you have a cable handy, try connecting the PC to the router by the cable and seeing if you can get a successful download.
(3) If no luck with that, check to make sure the firmware on the router is up to date. These Belkin support documents may be of assistance with that:
[Where do I find my router’s family, model, and version number?|http://en-us-support.belkin.com/app/answers/detail/a_id/383/session/L2F 2LzEvc2lkL09PVGZBOVNq]
[Upgrading the router's firmware|http://en-us-support.belkin.com/app/answers/detail/a_id/497/related/1/ session/L2F2LzEvc2lkL09PVGZBOVNq]
(4) If still no luck after updating firmware, and if your router model has a built-in firewall, try temporarily disabling that and attempting a download.
(5) If still no luck, try downloading an iTunes installer onto another PC. Here's a direct link through to the 64-bit installer download:
http://support.apple.com/kb/DL925
Copy the iTunes64Setup.exe to a large-enough thumb drive, an external HD or burn it to a CD-R (Apple Stores are quite often happy enough enough to do that for you), carry the installer back to your PC, copy it onto your hard drive, and start the install by doubleclicking the iTunes64Setup.exe.
... any joy with any of those procedures?