Itunes download gets stuck at:- Gathering Required Information, Status: Performing Installation Checks

My Itunes was not working so I deleted it and now cannot download a new version. The download gets stuck at Gathering Required Information, Status: Performing Installation Checks. I am trying to download 10.4 for windows. I have been trying to download this again for about a week and have deleted all apple products from my Control Panel and temp folders. Any advice?
Cheers
Jo

Deleting the .itl and rebuilding it will lose date added information. Playlists may be recovered if the .xml file is imported. A better way might have been to temporarily rename the .itl while iTunes is installed, then restore the original .itl after the fact.
For general advice on problems installing iTunes see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

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ITunes download gets stuck halfway

I just purchased an album off iTunes, as a first time user. When downloading them, the first 6 went perfectly, but in the middle of the 7th the download just paused. There was no warning or error message, and the little download bar just sat still at about 50% complete. At first I thought it was an internet connection failure (seeing as I am wireless), but it was still connected. I've tried closing iTunes, and restarting the computer a number of times, but still, whenever I open, it brings up the 'to-download' list, showing I've completed the download of the first six - and it then restarts the seventh, only to stop again in the same place.
I would appreciate your help.

Deleting the .itl and rebuilding it will lose date added information. Playlists may be recovered if the .xml file is imported. A better way might have been to temporarily rename the .itl while iTunes is installed, then restore the original .itl after the fact.
For general advice on problems installing iTunes see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Itunes 10.5.1 not installing hung at gathering required information

I seem to have a problem installing itunes on a new Windows XP Pro computer. Itunes starts the setup then gets hung at the screen gathering required information and status performing installation checks.
Any idea's on how to get itunes installed on this computer?
Thanks

Hi,
I have exactly the same problem and I have Windows XP. Did you manage to find a way of installing itunes in the end? I've uninstalled itunes completely as recommeneded by Apple but still have the same problem!

VMM 2012 R2 Installing Admin Console Hangs (Gathering Required Information)

When I try to install the VMM 2012 R2 Admin Console on a Windows 7 machine with updated C++ redistributables, the install hangs on "Gathering required information." To Get a log I ran the MSI:
msiexec /package adminconsole.msi /log c:\temp\adminconsole.log
Here is the log:
=== Logging started: 1/21/2014 10:51:52 ===
Action 10:51:52: INSTALL.
Action start 10:51:52: INSTALL.
Action 10:51:52: FindRelatedProducts. Searching for related applications
Action start 10:51:52: FindRelatedProducts.
Action ended 10:51:52: FindRelatedProducts. Return value 1.
Action 10:51:52: AppSearch. Searching for installed applications
Action start 10:51:52: AppSearch.
AppSearch: Property: CREDSSP1VALUE, Signature: FindCredSSP1Value
AppSearch: Property: CREDSSP2VALUE, Signature: FindCredSSP2Value
AppSearch: Property: CREDSSP3VALUE, Signature: FindCredSSP3Value
AppSearch: Property: CREDSSP4VALUE, Signature: FindCredSSP4Value
AppSearch: Property: CREDSSP5VALUE, Signature: FindCredSSP5Value
AppSearch: Property: CREDSSP6VALUE, Signature: FindCredSSP6Value
AppSearch: Property: CREDSSP7VALUE, Signature: FindCredSSP7Value
AppSearch: Property: CREDSSP8VALUE, Signature: FindCredSSP8Value
AppSearch: Property: CREDSSP9VALUE, Signature: FindCredSSP9Value
AppSearch: Property: CREDSSP10VALUE, Signature: FindCredSSP10Value
AppSearch: Property: REGINDIGOPORT, Signature: FindINDIGOPORT
AppSearch: Property: MONADAPPBASE, Signature: MonadAppBaseRegistry
Action ended 10:51:52: AppSearch. Return value 1.
Action 10:51:52: ValidateProductID.
Action start 10:51:52: ValidateProductID.
Action ended 10:51:52: ValidateProductID. Return value 1.
Action 10:51:52: CostInitialize. Computing space requirements
Action start 10:51:52: CostInitialize.
Action ended 10:51:52: CostInitialize. Return value 1.
Action 10:51:52: FileCost. Computing space requirements
Action start 10:51:52: FileCost.
Action ended 10:51:52: FileCost. Return value 1.
Action 10:51:52: CostFinalize. Computing space requirements
Action start 10:51:52: CostFinalize.
Action ended 10:51:52: CostFinalize. Return value 1.
Action 10:51:52: ExecuteAction.
Action start 10:51:52: ExecuteAction.
Action start 10:51:59: INSTALL.
Action start 10:51:59: FindRelatedProducts.
Action ended 10:51:59: FindRelatedProducts. Return value 0.
Action start 10:51:59: AppSearch.
Action ended 10:51:59: AppSearch. Return value 0.
Action start 10:51:59: LaunchConditions.
Action ended 10:51:59: LaunchConditions. Return value 0.
Action start 10:51:59: SetAuthUsers.
Action ended 10:51:59: SetAuthUsers. Return value 1.
Action start 10:51:59: SetAuthPropertyName.
Action ended 10:51:59: SetAuthPropertyName. Return value 1.
Action start 10:51:59: TranslateUsers.
Action ended 10:51:59: TranslateUsers. Return value 1.
Action start 10:51:59: SetCountComponentClients.
Action ended 10:51:59: SetCountComponentClients. Return value 1.
Action start 10:51:59: CountComponentClients.
Action ended 10:51:59: CountComponentClients. Return value 1.
Action start 10:51:59: ValidateProductID.
Action ended 10:51:59: ValidateProductID. Return value 1.
Action start 10:51:59: CostInitialize.
Action ended 10:51:59: CostInitialize. Return value 1.
Action start 10:51:59: FileCost.
Action ended 10:51:59: FileCost. Return value 1.
Action start 10:51:59: CostFinalize.
Action ended 10:51:59: CostFinalize. Return value 1.
Action start 10:51:59: InstallValidate.
Action ended 10:51:59: InstallValidate. Return value 1.
Action start 10:51:59: InstallInitialize.
Action ended 10:52:02: InstallInitialize. Return value 1.
Action start 10:52:02: SetDeleteAddInsOldFolder.
Action ended 10:52:02: SetDeleteAddInsOldFolder. Return value 1.
Action start 10:52:02: DeleteAddInsOldFolder.
Action ended 10:52:02: DeleteAddInsOldFolder. Return value 1.
Action start 10:52:02: SetRenameAddInsFolder.
Action ended 10:52:02: SetRenameAddInsFolder. Return value 1.
Action start 10:52:02: RenameAddInsFolder.
Action ended 10:52:02: RenameAddInsFolder. Return value 1.
Action start 10:52:02: PublishEnvironmentVariables.

I am getting the same:
=== Logging started: 22/01/2014 18:11:20 ===
Action 18:11:20: INSTALL.
Action start 18:11:20: INSTALL.
Action 18:11:20: FindRelatedProducts. Searching for related applications
Action start 18:11:20: FindRelatedProducts.
Action ended 18:11:20: FindRelatedProducts. Return value 1.
Action 18:11:20: AppSearch. Searching for installed applications
Action start 18:11:20: AppSearch.
AppSearch: Property: CREDSSP1VALUE, Signature: FindCredSSP1Value
AppSearch: Property: CREDSSP2VALUE, Signature: FindCredSSP2Value
AppSearch: Property: CREDSSP3VALUE, Signature: FindCredSSP3Value
AppSearch: Property: CREDSSP4VALUE, Signature: FindCredSSP4Value
AppSearch: Property: CREDSSP5VALUE, Signature: FindCredSSP5Value
AppSearch: Property: CREDSSP6VALUE, Signature: FindCredSSP6Value
AppSearch: Property: CREDSSP7VALUE, Signature: FindCredSSP7Value
AppSearch: Property: CREDSSP8VALUE, Signature: FindCredSSP8Value
AppSearch: Property: CREDSSP9VALUE, Signature: FindCredSSP9Value
AppSearch: Property: CREDSSP10VALUE, Signature: FindCredSSP10Value
AppSearch: Property: REGINDIGOPORT, Signature: FindINDIGOPORT
AppSearch: Property: MONADAPPBASE, Signature: MonadAppBaseRegistry
Action ended 18:11:20: AppSearch. Return value 1.
Action 18:11:20: ValidateProductID.
Action start 18:11:20: ValidateProductID.
Action ended 18:11:20: ValidateProductID. Return value 1.
Action 18:11:20: CostInitialize. Computing space requirements
Action start 18:11:20: CostInitialize.
Action ended 18:11:20: CostInitialize. Return value 1.
Action 18:11:20: FileCost. Computing space requirements
Action start 18:11:20: FileCost.
Action ended 18:11:20: FileCost. Return value 1.
Action 18:11:20: CostFinalize. Computing space requirements
Action start 18:11:20: CostFinalize.
Action ended 18:11:20: CostFinalize. Return value 1.
Action 18:11:20: ExecuteAction.
Action start 18:11:20: ExecuteAction.
Action start 18:11:20: INSTALL.
Action start 18:11:20: FindRelatedProducts.
Action ended 18:11:20: FindRelatedProducts. Return value 0.
Action start 18:11:20: AppSearch.
Action ended 18:11:20: AppSearch. Return value 0.
Action start 18:11:20: LaunchConditions.
Action ended 18:11:20: LaunchConditions. Return value 0.
Action start 18:11:20: SetAuthUsers.
Action ended 18:11:20: SetAuthUsers. Return value 1.
Action start 18:11:20: SetAuthPropertyName.
Action ended 18:11:20: SetAuthPropertyName. Return value 1.
Action start 18:11:20: TranslateUsers.
Action ended 18:11:20: TranslateUsers. Return value 1.
Action start 18:11:20: SetCountComponentClients.
Action ended 18:11:20: SetCountComponentClients. Return value 1.
Action start 18:11:20: CountComponentClients.
Action ended 18:11:20: CountComponentClients. Return value 1.
Action start 18:11:20: ValidateProductID.
Action ended 18:11:20: ValidateProductID. Return value 1.
Action start 18:11:20: CostInitialize.
Action ended 18:11:20: CostInitialize. Return value 1.
Action start 18:11:20: FileCost.
Action ended 18:11:20: FileCost. Return value 1.
Action start 18:11:20: CostFinalize.
Action ended 18:11:20: CostFinalize. Return value 1.
Action start 18:11:20: InstallValidate.
Action ended 18:11:21: InstallValidate. Return value 1.
Action start 18:11:21: InstallInitialize.
Action ended 18:11:21: InstallInitialize. Return value 1.
Action start 18:11:21: SetDeleteAddInsOldFolder.
Action ended 18:11:21: SetDeleteAddInsOldFolder. Return value 1.
Action start 18:11:21: DeleteAddInsOldFolder.
Action ended 18:11:21: DeleteAddInsOldFolder. Return value 1.
Action start 18:11:21: SetRenameAddInsFolder.
Action ended 18:11:21: SetRenameAddInsFolder. Return value 1.
Action start 18:11:21: RenameAddInsFolder.
Action ended 18:11:21: RenameAddInsFolder. Return value 1.
Action start 18:11:21: PublishEnvironmentVariables.

TS4062 HELP!!! When I try to sync my iPhone with iTunes it gets stuck at step 2 and goes no further. I have iTunes 10.6.3.25. It happens all the time. I have Windows 7.

Please help. Every time I try to sync my iphone with itunes it gets stuck at step 2 and just spins. I have iTunes 10.6.3.25 installed. I've even shut down and rebooted. Nothing helps.

Based on what someone else said, I am getting the "rotating ball of eternal sadness". Yup. That about describes it.

When I try to download the newest version of iTunes, I get the message : "An error occured during the installation of assembly "policy 8.0 Microsoft VC80.CRT type= "win32-policy".version="8.0.50727.6195.public Key Token="1fc8b3b9a1e18e3b.processorArchitct

When I try to download the newest version of iTunes, I get the message : "An error occured during the installation of assembly "policy 8.0 Microsoft VC80.CRT type= "win32-policy".version="8.0.50727.6195.public Key Token="1fc8b3b9a1e18e3b.processorArchitecture = "x86" Please refer to help and support.
Ok I cant find a way to fix this so I basically cant use my Verizon Iphone 4 because it wont connect on an old version...

OK. You may have to reinstall everything from scratch but follow following steps:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

Mountain Lion download getting stuck at 79MB w/ no internet connectivity issues

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http://www.apple.com/support/mac/app-store/contact.html?form=account or try a wired connection.

TS1702 iTunes U gets stuck, always goes back to same course, can't access library any longer. What can I do. Don't want to reinstall iTunes u

iTunes U gets stuck, always goes back to the same course, I no longer can access the iTunes library, don't want to reinstall iTunes U and lose the library, what can I do?

I have this same issue. It started today. Did you find a fix without loosing your library?

HT1926 What do I do when it gets stuck on publishing public information

Will someone help

What do I do when it gets stuck on publishing public information
What does this mean?
When/where are you seeing this?

HT1349 cannot install iTunes download gets to 99% and always stops

cannot install iTunes download gets to 99% and always stops. Unistalled old version but it just won't install Version 10.5. Have tried at least ten times. Any ideas Please?

did you uninstall all 6 components in itunes though?
Removing and reinstalling iTunes, QuickTime, and ... - Support - Apple

HT204406 My iTunes Match gets stuck on step 1

My iTunes Match gets stuck on step 1 and won't go any further. I will leave my computer on all day and night and iTunes Match doesn't move past step 1. What can I do to resolve this issue?

Cancel it and try again.

Trying to update to 10.7 I tunes to windows 7 64 bit and download gets stuck and can't switch it off without crashing computer-pain and frustrating,can anyone at apple help?

Trying to update to 10.7 I tunes to windows 7 64 bit and download gets stuck and have to crash the computer to stope download window to try other options-it's been the same all week
Even when I try to download 64bit updated as forums say it gets stuck.
You would have thought it should be a simple update as usual.
Any advice
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I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/quicktime/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

Cannot install itunes Keep getting this message:An error occured during the installation of assembly 'Microsoft .VC80.CRT .type="win32" ,version="8.0.50727.6195".publicKeyToken="1fc8b3b9a1e18e3b".processorArchitectu re="x86"'. Please refer to Help and sup

Cannot install itunes Keep getting this message:An error occured during the installation of assembly 'Microsoft .VC80.CRT .type="win32" ,version="8.0.50727.6195".publicKeyToken="1fc8b3b9a1e18e3b".processorArchitectu re="x86"'. Please refer to Help and sup

These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? (For example, 8007000B.)

ITunes Match gets stuck on Step 1: Gathering information

For about 2 months now (that I noticed) my iTunes Match doesn't work...it gets stuck on Step 1: Gathering information and keeps cycling and never gets to step 2.
I have to STOP the Matching.... click STORE>Turn off iTunes Match
then.. STORE>Turn on iTunes Match.. re-add my computer.. and then it works properly.
Anything wrong with my settings or is this a known issue/bug that will be fixed in a future release?
Overall I'm satisfied with Match....
Thanks,
David Murphy

This should fix it (hopefully you'll only have to do steps 1 and 2):
1. If you are using wireless networking, try connecting directly to your modem with a cable. Connections to the iTunes servers are a bit on the sensitive side and the occasional glitch can throw off matching if it has a lot of work to do. I have a "perfect" setup so I initially dismissed that as a solution (or part of one), but it does make a difference. Once it's working correctly you can switch back to a wireless connection and it should be fine from there.
2. In iTunes, hold down the Option key (or the Shift key if you're using Windows) while you click Store, Turn Off iTunes Match. Hold down the same key again and close iTunes. Since there may be some things cached, restart your computer. Open iTunes and Turn On iTunes Match again.
3. If Match does not complete, try a couple more times just to be sure. Note that Match completing doesn't mean everything is done - some changes trickle back over time, but it should report success.
4. If you still have problems, you can do a complete reset by contacting Apple's iTunes Store team and ask them to cancel your Match subscription and refund it so that you can purchase and start Match again from scratch. Wait until your iTunes account shows the credit before doing this (just to be sure the entire cancellation process on the Apple side has completed).
I hope this works for you - it did for me and it's so nice to have it working perfectly.

HT4914 iTunes Match gets stuck gathering info...

I have subscribed to iTunes Match and during the matching process it seems to get stuck "Gathering information about your iTunes library..." forever. It hasn't moved past that point since the 14th. Any suggestions on how to get it to work?

How did you ever fix this? I am having the same problem.

Itunes download gets stuck at:- Gathering Required Information, Status: Performing Installation Checks

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