Itunes downloads but won't install at all

Hello, I had installed itunes in my PC and everything was OK.
Today I bought a new ipod nano, and when I connected it to the PC, itunes told me that it couldn't recognize the device (I cannot remember the exact words), although Windows did recognize it.
I searched in Apple support, and they said I needed to uninstall and reinstall itunes.
Well, I uninstalled all the Apple software (itunes, quicktime, apple mobile device support, bonjour, etc.). I have verified with the Windows Install Clean-Up Utility and nothing is left.
I downloaded the last itunes version from Apple, but whenever I execute the installation file, absolutely nothing happens. Windows just confirms if I want to execute the file, and after that, nothing. I have downloaded the installer several times, from different places but still the same. I have uninstalled, re-installed the Windows Installer, and still the same. I have cleaned all the Temp folders but it won't make any difference.
So, I tried to install it as Administrator, re-started and executed the installer...this time, although it does not install either, at least it throws out some kind of log file, which I am posting below.
If anyone has any idea, please help me, I've been trying to solve this ridiculous problem for many hours now.
Thank you very much in advance for any help you could provide me.
Best regards,
Ricardo
=== Logging started: 6/7/2010 23:10:55 ===
Command Line:
Using single-platform PRODUCTCODE.
Product to install: {5ECB3A3C-980B-4D12-9724-25DCB07A1F47}
Information on cabinet file 'D:\Downloads\iTunesSetup.exe'
Total length of cabinet file : 97331726
Number of folders in cabinet : 1
Number of files in cabinet : 8
Cabinet set ID : 0
Cabinet number in set : 0
RESERVE area in cabinet? : no
Chained to prev cabinet? : no
Chained to next cabinet? : no
fdintCABINET_INFO
next cabinet =
next disk =
cabinet path = D:\Downloads\
cabinet set ID = 0
cabinet # in set = 0 (zero based)
fdintCOPY_FILE
file name in cabinet = iTunes.msi
uncompressed file size = 57873920
fdintCLOSEFILEINFO
file name in cabinet = iTunes.msi
fdintCOPY_FILE
file name in cabinet = QuickTime.msi
uncompressed file size = 26932224
fdintCLOSEFILEINFO
file name in cabinet = QuickTime.msi
fdintCOPY_FILE
file name in cabinet = AppleSoftwareUpdate.msi
uncompressed file size = 2097664
fdintCLOSEFILEINFO
file name in cabinet = AppleSoftwareUpdate.msi
fdintCOPY_FILE
file name in cabinet = AppleApplicationSupport.msi
uncompressed file size = 14171136
fdintCLOSEFILEINFO
file name in cabinet = AppleApplicationSupport.msi
fdintCOPY_FILE
file name in cabinet = AppleMobileDeviceSupport.msi
uncompressed file size = 9716224
fdintCLOSEFILEINFO
file name in cabinet = AppleMobileDeviceSupport.msi
fdintCOPY_FILE
file name in cabinet = Bonjour.msi
uncompressed file size = 2335744
fdintCLOSEFILEINFO
file name in cabinet = Bonjour.msi
fdintCOPY_FILE
file name in cabinet = MobileMe.msi
uncompressed file size = 2598912
fdintCLOSEFILEINFO
file name in cabinet = MobileMe.msi
fdintCOPY_FILE
file name in cabinet = SetupAdmin.exe
uncompressed file size = 73000
fdintCLOSEFILEINFO
file name in cabinet = SetupAdmin.exe
Executing: "C:\WINDOWS\system32\msiexec.exe" /i "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\IXP577.TMP\iTunes.msi"
Returning: 1625
--------------------------------------

If you installed the same software before, then re-installing is prevented by a 'receipt'.
Remove the 'iTunesX.pkg' file from ~/Library/Receipts and try installing again.
Hope this helps.
M

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